Service (Touch Apps, MWO, MRO)

1702 Topics

ROVECHSidekick (Partner)

Default Travel Time Type for Work Task Travel Clocking in IFS Cloud

Dear community, in IFS10 this could be set at Resource Detail level, but for IFS Cloud I cannot find it. Do you know where the equivalent of this setting in IFS10 can be found in IFS Cloud?Regards, Roel

2 months ago

HeshalaSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

integration between MWO and GIS

Hi Experts, We have a customer requirement where we need to know whether we can integrate between MWO and GISFor a scenario such as thisOutboundIf I am a Field Technician. Can I from MWO, open GIS ( maybe a webpage) with a parameter (either Asset ID or current location)?InboundThen select an Asset in GIS, to raise a new Service Request in MWO or else pass the information back to an eForm in MWO? Really appriciate your help on this. Regards,Heshala.

2 months ago

MaheeshaKDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Activating 'My Booking' Tiles on the Home Screen in IFS Cloud MWO Service App Version 23R2

How to enable “My Booking” tiles from home screen of in 23R2 version of IFS cloud MWO Service app application?

2 months ago

singh.karanDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO setup file

how can download MWO exe from any direct link without going to app store?

3 months ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - Can we add colour to data fields

A request has come in from one of our users, asking if it is possible to add conditional formatting on the MWO Service App ‘My Work’ screen. We have ‘Critical’ and ‘Non Critical’ work sent to our engineers and they are wanting Critical Work to be highlighted so they can see it clearly. Thanks,

3 months ago

Alexander Krogh JohansenDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Employee Survey YES/NO vs. Multi-choice

Hi I’m working with the employee survey in Apps 10, and want a question where it’s possible to add a remark and to choose between the following answers: YES, NO and N/A.This lead me to a Multi-choice question, but this type doesn’t allow remarks. Or what?My alternative is a YES/NO question and use the optional function, so you can skip the question in case of N/A, but optional is not working with YES/NO question. Or what? Does anyone have a suggestion on how to solve this? Best regardsAlexander Johansen

3 months ago

Iulia PetrinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Off shift in MWO before starting the work task - what is the reason for that?

Hello, when trying to accept a work assignment in MWO, this message appeared, saying that the shift has not been started.Even though it’s no problem in starting the shift and continuing with the work task, I do not understand why this message appeared. For this user there are no shifts defined. Is there a possibility to see in Cloud the shifts (and I haven’t found it yet) or is this related to some kind of synchronization?Thank you very much.

3 months ago

ZWAMADURIDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Request to direct on how to get IFS app for ios to external employees/subcontractors

Hi IFS Community ! Seeking your advice please. Currently we have the IFS app for ios but this is only for the company’s internal employees. Is there a way for us to publish IFS app to our subcontractors (external) who provide service on customer sites, so they can access IFS mobile app on ios to complete the surveys on tasks being assigned.Though I raised a support ticket, was directed to the community so your expertise can help with any answers.Thanks in advanceMadhu

3 months ago

rfedorchukSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

"Active Mobile User"

Hi All,I’m trying to find the definition of “Active Mobile User” on the “Service Resource Details” page.When I click on Page Help nothing comes up.I have one user that will not go active and I’m trying to figure out why. Thanks,Rob

3 months ago

rfedorchukSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile User setting

Hi,Where is the Mobile Users setting (true/false) set in 23R1? Thanks,Rob

3 months ago

scstusDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Should you download MWO apps after applying a Release

A customer is on 23.1.5 and they will be apply the latest release (23.1.1). Should the customer re-down the MWO Service and Maintenance apps from the App Store?

3 months ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to remove Sales Part(s) from multiple Sales Price Lists at once?

Hi Community,Please any idea on how to remove Sales Part(s) from multiple Sales Price Lists at once? Or does it have to be done individually? Thanks for your contribution.Mesh

3 months ago

CKIFSDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud : Service Management: Changing Client Value

We have a requirement to update the Client Value for the “State Values” of the Entity “JtExecutionInstance”, in order to align to business naming convention (“OnRoute” to be displayed as “EnRoute”). Can anyone please assist if this possible & what are the steps to achieve the same.

3 months ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R1 - mWO Service Windows Push Notification

Hello,I’m trying to enable Push Notification option in Windows environment (laptop) for mWO Service. I do not see an option to enable Notification within the windows app settings. I’m able to setup notification in both Android and iOS devices.Is this restricted in Windows or am I missing something? Please let me know. Kind RegardsPriyanka Cecilia

3 months ago

audreySDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

address on BT

Hello,I need some help to understand which delivery addresses are taken by default on a BT generated by a MP action. the address of my focal object should have gone back down to the BT task, shouldn't it? Here's the address of my functional object linked to my BT from the MP action -on the other hand, this address appears in the BT header If we start from a service request, we find the address on the BT header and on the BT operation. I don't understand, I must be missing a parameter setting. Thanks for your help

3 months ago

HeshalaSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to hide tab information in MWO

Hi Experts, We have a customer where we need to hide a tab information with the status in MWO. For an Example:when status is “accepted” it needs to be shown only task information when status is “waiting at location” it needs to be shown only task information and assignment information Could you please let me know how can we configure this and where we can we configure this Thanks,Hesh.

3 months ago

rfedorchukSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Tiles - Projection needed?

Hi,I’m trying to create our permission set for our MWO users and I am having a hard time identifying the projection required to display the tiles. Does anyone know what’s required?Thanks,Rob

3 months ago

HeshalaSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

In cloud workflow cofiguration for configured task type is it possible to add a new action in LOV in actions flow?

Hi Experts, In workflow configuration for type “Configured work task”, is it possible to add a new action in the actions flow in here Thanks,Hesh.

3 months ago

rroges

asked in Service (Touch Apps, MWO, MRO)

Limit Technician Survey Response/Answer Length

Hello, We use our surveys to close out information about changes to equipment in the field. The information collected from the technicians gets sent to another system that is used as the system of record. Many of the fields in the database of the system of record have field length limitations which will fail to update when a response from the tech is longer than the allowed length. Using masking to limit the field is an option however, the Mask is displayed in MWO as part of the question and also updates the field input with the mask info, so using this isn’t very attractive.2 questions:Is there any way to limit the response length that the technician can enter into the survey answer in MWO When using masking for survey question/answers is there any way to hide the masking hint (%%%%%%%%%%%) that displays in the question and the response field in MWO for the technician.Thanks,

3 months ago

Alexander HeinzeSuperhero (Employee)

posted in Service (Touch Apps, MWO, MRO)

IFS Cloud - MWO Service demystified (23R2)

The trilogy is complete. If you liked IFS Cloud - Scheduling demystified (23R1) and IFS Cloud - Next-Generation Service Management demystified (23R1) you don’t want to miss the last episode.The document includes general information on MWO Service, most of the end-user functionality, and lots of technical aspects.Just like the other two, this is NOT an official IFS document, however it was created in collaboration with R&D. There are still some areas that are not included, so if you have corrections, feedback, ideas - please do share so I can incorporate them.

3 months ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Helpful documentation on forms/processes within IFS?

Hi Community,Please can anyone advise me on where I can find some helpful documentation that explain about forms/processes within IFS? We specifically looking for Helpful Documentation on CRM. Thanks Mesh

3 months ago

ArcBobbyBDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

CcConfiguration Object Propeties DOcumentation

Greetings everyone and happy new year 2024!I am looking for documentation of CCConfiguration Object Properties. As far as I know, IFS only provide documentation of MaintenanceConfiguration Object Properties. Many thanks in advance for your guidance. /Bobby

3 months ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transaction: ORA-20124: Error.NULLVALUE: Field [END_TIME] is mandatory for Resource Activity Alloc and requires a value.

Hi Community,Please any insight into this kind of Failed Transactions? The MWO is trying to create ticket with MWO and is receiving this failed transaction. Failed Transactions Thanks Mesh

3 months ago

ERCEUPENSIDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile Log

How to check who is increase Mobile Log and when ?

3 months ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

When calling a custom action in MWO,Getting error 'The Sync Process has Started failing Cannot find EntitySet, Singleton, ActionImport or FunctionImport with name 'CBulkTravel.'

I have created a new custom action as shown below in EngApp-Cust.fragment file as shown below: while implementing the action in both file .offline file and .plsvc file then only i am getting this below error.And implemented the action in both .offline file and .plsvc file as shown belowwhen i try to implement in only .offline file then it works fine without error.but for my requirement i need to implement in both .offline file and .plsvc file.Can you please suggest me how to go forward.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk @navod

3 months ago

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Service (Touch Apps, MWO, MRO)

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