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Question

MWO - Complete Task Without Showing Keep/Return Assistant

  • April 8, 2026
  • 3 replies
  • 30 views

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In MWO, when a user completes a task, they are redirected to an Assistant page where they must choose whether to Keep or Remove the completed task from the device.

Our requirement is slightly different:

  • The completed task should be retained on the mobile device.
  • When the user clicks the Complete button, the task should be marked as completed without displaying the Keep/Return Assistant page.

To achieve this, we attempted to disable the Assistant via Page Designer configurations. However, this resulted in an undesired behavior: after task completion, the application navigates to a blank screen, leaving the user unable to proceed. The only way forward is to close and relaunch the app, which is not acceptable from a usability standpoint.

Could you please let us know:

  • Is there a supported way to complete a task directly on clicking Complete,
  • Retain the task in the completed task list on the device, and Avoid navigation to the Keep/Return Assistant page altogether?

Below are the configuration changes we attempted in Page Designer for reference.

Disabled the Keep Return Assistant

 

3 replies

Dakshinie Wickramasinghe
Hero (Employee)
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Hi,

In workflow configuration you have below actions. You can enable this and achieve the requirement.

Best regards,

Dakshinie


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  • Author
  • Do Gooder (Partner)
  • April 8, 2026

@Dakshinie Wickramasinghe - We do have this action enabled and still we have issues. Is there any other option we can try? 

 


Dakshinie Wickramasinghe
Hero (Employee)
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@Dakshinie Wickramasinghe - We do have this action enabled and still we have issues. Is there any other option we can try? 

 

Can you see the workflow configuration ID on the work task in the mobile?