Service (Touch Apps, MWO, MRO)

HiIs there any improvement done to include the custom screens as the MOBILE_INITIAL_SCREEN in the recent FSM releases? If yes please let us know.

Hi all.Does anyone know something about the maintenance efom saving previews cache?he test plan is:create an “Employee flow” eform setting “Always Start New”; Insert qualifying question like “Equipment type”: Transport or Operational depending on the eform Type, question 3, in the print bellow. insert 2 questions, with the transport equip LOV and another one with the operational LOV; in mobile, start answering, first choose the operational type, then choose the equipment; *Considering that the user chose the wrong type, he goes back to question 3 and chooses another type, chose transport (the correct one); choose the equipment; answer the related questions; and save the eform; After syncornization, the system take both “Equipment types” to the answer table, where it must be just one “Transport”.I think I could explain it OK.Tks for help; Equipment Type qualifying: Look bellow, system has saved both types:If the question 3 is answer 2, it must save just the equipment type “transport”,

I’m trying to attach a Maintenance Survey to the mWO but it is not working as expected, since the Survey pops-up in the mWO after work completion, as expected, but it doesn’t appear in the eForm folder of the mWO and also the Answers of the Survey aren’t visible in Survey Answers in Cloud.     

Hi Team,I tried to hide ‘Purchase order receipts’ item from the home page using page designer. But it still appear. I have refreshed server catch and client catch as well and init the device after publishing this changes. Also, I select this ‘Visible’ check box first and saved, then unselect and saved published, still no luck.Is this a limitation that we cannot hide home page items using page designer for apps ? I tried same with Pool work orders and same issue. Has someone did this before ? am I missing something ?Regards,RoshanP.S:.

Hi Team,I get below error when trying to transfer a work task to a mobile user (for all users), in sync task logs. If I init the device I get the work task and also any updates on the work task from device update backend without any issue.Looking at below error thinking that it has something to do with custom events and fields, disable all belongs to LUs JtExecutionInstance,JtTask,MobileWorkOrder and ResourceActivity, still no luck.Anyone seen this before ? have I miss any setup ?Your feedback is highly appreciated.//Sending push entity data failed: Fetching data from database failed - Failed executing query (ORA-00904: "A1"."CF$_YES_OR_NO_DB": invalid identifier)//Regards,Roshan

Just upgraded to 22r2 and we are not able to log into MWO Service.The Application is not Active - on trying to activate it i get this error    here’s the error detail: IFS Web Version: 22.2.6.20230310132734.0Date: 2023-04-05T18:00:20.902Z--------------------------------------------------------------------------------------------------------Database error occurred. Contact administrator.Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error: character string buffer too small"}]Request Id: 874e17ba-69e1-4885-8c2c-13f1fed2d388Url: https://saskpower-cfg.ifs.cloud/main/ifsapplications/projection/v1/MobileApplications.svc/MobileApplications(AppName='ServiceEngApp')/Versions(AppName='ServiceEngApp',AppVersion='22.2')/IfsApp.MobileApplications.MobileApplicationVersion_Activate--------------------------------------------------------------------------------------------------------{"version":"odata-server-core Version 4.5.0.3-ifs","environment":{"authType":"BASIC","loca

I’m looking for a way to display multiple user’s Assignments calendar in Aurena (IFSAPP10).In the Calendar function under Maintenance Engineer>My Assignments>Calendar there is a calendar where a schedule is shown for my user only. I’d like to see all service engineer’s schedules/tasks somewhere for coordination purposes. Is this available in somewhere in Aurena?We are using the Service Contract module only (No FSM).  

HiI am attempting to update our TAS from Apps 10 UPD15 to UPD18. The IFS Help states the following which I followed:Upgrade of an existing IFS Touch Apps Server installation is done by running the IFS Touch Apps Server installer. Take a safe copy of the web.config file before upgrading.When running the installer to upgrade an existing installation, you may need to enter connection information for the existing database. You may also need to re-enter the port number of the Touch Apps Server IIS site.I copied the exact same TAS settings as it previously had, but I now have two sites in IIS with the same name; i’m guessing this shouldn’t happen?!Any guidance would be appreciated RegardsShaun

Hello everyone,we are having a problem with the sync rule of a table: Ownership Query:<hierarchy_select> <primary_table>c_task_assignment_view</primary_table> <from>  <table>c_task_assignment_view</table> </from> <attrs>  <attr>c_task_assignment_view.person_id</attr> </attrs> <where>  <data_constraint>   <constraint>    <left_operand>c_task_assignment_view.task_id</left_operand>    <operator>eq</operator>    <right_operand>{task_id}</right_operand>   </constraint>  </data_constraint> </where></hierarchy_select> Initial Query:<hierarchy_select return_only_requested_attrs="true" max_rows="50000">  <primary_table>C_WBS_CODE_TASK</primary_table>  <attrs>    <attr>C_WBS_CODE_TASK.*</attr>    <attr>C_WBS_TASK_VIEW.*</attr>  </attrs>  <from>    <table>C_WBS_CODE_TASK</table>    &l

Hi Team,I tried to hide above field (individually or with other connected fields to the item class) using page designer for apps. It seems that I cannot hide fields in this assistant (report in assistant, you get when completing a work in mobile client)Is there a way to hide these fields without code changes pls ?Regards,RoshanP.S:1.Report in assitant2.Page designer 

This pop up always occurs on the eForms I’m working on attached to request management: How do we disable these pop ups and go straight into the survey?

Community, i got below error when sync my mobile device, any idea how to fix this?Error when synchronizing entity Fnd$EdmApplication: ORA-01400: cannot insert NULL into ("IFSAPP"."MOBILE_SYNC_DATA_TAB"."REFERENCED_OBJKEY") 

Hi Experts,I  encountered an issue, when user accepted a work order from MWo Pool, and when it’s started, it will be unassigned automatically soon. But the connection is there from EE end.Can you think a reason behind this abnormal behavior.   Thank you,KM

Dear All,  I am trying to receive an RMA but I get this error message:The mobile application on the IFS10 was recently installed. The error does not occur on all RMA’s (I’ve identified 2 RMA’s as a problem - they use the same part number). I have tested with other RMA’s and they work fine.The part in question is a serialized part. best RegardsRoel

My friends of the Community,At the step (2) of the help part certificates, it states ‘’to print Query (F3) for the relevant work order, right-click and click Print Part Certification Form. The Print Release to Service Documents assistant opens.” I took a print of my screen in which I could not find this path. Is there a setting to enable this command?Regards,Leibnitz

Our company does block Microsoft Store.Is IFS MWO for Windows avialable for download anywhere else ? Thanks, Roger

Hello,Question 1: Can we create custom standard and list Pages using Page Designer and add it to the Work Details menu in mWO Service?Question 2: If yes, is it possible to have different workflows in mWO Service to hide/display the custom Pages within Work Details based on Work Type?Workflow Configuration screen in Cloud currently allows to hide/display only the baseline Pages within Work Details.Any inputs or documentation around these scenarios will be helpful. Kind RegardsPriyanka Cecilia

Hello, my friends of the Community,I have been dealing with this issue for a while. I did many different test to check if different configurations would lead to different results, but it never did. I have not been able to quote additional items in Maintenance Orders (MO) when it was previously connected and released to a Service Quotation (SQ) at its Header. The normal flow of a maintenance is to cast the initial work scope, its quotation that will be connected to a SQ and release. In that case, release of both of MO and SQ. When I connect the SQ of the Header of the MO, meaning that all the items will be included on it. Later on, additional items will show up either due to non routines or due to opportunity. What I am experience is the difficulty of not being able to quote those additional items included in the MO.For the additional items, I would expect to be able to connect them into a SQ using the RMB at the right side of the MO screen, with the MO detail tab selected. I found a wa

Is there a single report that includes all Maintenance Events: Scheduled, Life Limit, AD/SB… showing last performed and next due maintenances in it? The closest I see is the Serial Maintenance, but I need to navigate from tab to tab to get a whole view and last performed maintenance is in a complete separated tab.I need also to see maintenance for the Serials installed, in case they have their own Maintenance Program. That is the customary way of presenting the maintenance report to Brazilian Authority and, in the need to see any detail, a filter is applied, not the contrary.

Dear Community, I registered a new Serial with manufacture date on 1/Mar/2019. I should enter two operational logs to go ahead with my maintenance tests on 1/Feb/2021 and 2023 respectively. However, I mistakenly entered for the first log the totals for the second entry, what would scrape my test.I looked for some way to undo it. There was the edit feature allowing me to blank the field and re-enter the correct values, but I was never able to save them.Although I could easily register a new part to go on with my test, which I ended up doing, I was wondering if that occurred with an actual record, for which that get away would not be possible. What should I do to get it fixed?My best regards,Leibnitz

Hi Team,We have a requirement to see breaks in mWO. Technician can take break and can finishes the break in mWO. It should be initiated in mWO and to be displayed in Schedule Workbench in PSO. Could you please guide me how to enable/configure  the same. Regards,RR

Hello Formidable Team,I am facing issues with resource allocation. The ultimate goal of this test is to see if a tool becomes unavailable once set to scheduled or unscheduled maintenance. But before I dealt with the maintenance side, I checked if I registered the resources properly.If I start the allocation with the 'Filter by Available Resource' flag unchecked, I can see the three tools I registered for this Work Order (WO) available for selection. Once I check this option, all three tools go away. I opened only one VIM WO after registering the tools, so the unavailability does not come from other allocations. There is no EQUIPMENT WO open for tool repair or preventive maintenance. Why do they not show up in the allocation table?At the resource navigator, we can select the calendar to be used by the Resource Group. I did not see any effect in choosing the two options loaded in the system, the default calendar and the Maintenance Calendar, which is 8:00 to 12:00, 13:00 to 17:00, Monday

Hi,Is there any baseline feature in Cloud which validates and auto completes a Work Order when its respective Work Tasks are completed/cancelled from either Cloud or mWO Service? Similarly, complete a Work Task when its corresponding Work Assignments are completed/incompleted/cancelled from either Cloud or mWO Service? Please let me know. Kind RegardsPriyanka Cecilia

Hello, Can someone give me more information on the IFSADMIN account? We are looking to perform all administrator duties with a named user account. What are some functions of this account on the application side and backend? Can I go ahead and Deactivate the IFSADMIN Account? Any issues with doing so?  Thank you!

Hi, everyoneWe have a situation where the user created a wrong time report with over 200h appointed.I reopened the WO and tried to delete it by removing the cost line as we would normally do, but we can’t delete it because the Transaction Status is Transferred  What do I need to do to delete this time report? Thank you