Service (Touch Apps, MWO, MRO)

Aurena - Purchase Requisition on Work Order

Hi Community. I have looked in IFS today and found that a PR cannot be connected to a Work Order through the Aurena client. Does anyone know if this is by design? It doesn’t look to be hidden at all, it just isn't there. I cannot find any information about this in the release notes for its depreciation or inclusion in future updates.

3173

2 years ago

TuukkaSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud MWO end points

We are implementing MWO for our Cloud customer (21R2). Accessing MWO from outside the company network is of course necessary, but we have not been able to establish a controlled access. The documentation we followed is here: https://docs.ifs.com/techdocs/22r1/070_remote_deploy/090_exposing_to_internet/We enabled the following endpoints at the network administration side:Aurena Native /mob/ifsapplications/projection/v1/MobileClientRuntime.svc/*Aurena Native /mob/ifsapplications/projection/v1/MobileAttachments.svc/*Authentication /authHowever, this was not enough. The MWO Maintenance application was not able to connect. Only after we enabled also the root directory (“/”) we successfully connected using the MWO app. But that also exposed the entire IFS Aurena client to outside network, so this is not acceptable.Do you guys have experience of a clear set of endpoints that needs to be included so that MWO apps can access the environment?

1026

2 years ago

jptawilDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

22R1 - two MWO application in Aurena Native Applications

After upgrading from 21R1 to 22R1 we have two applications versions for MWO apps : 2.3 and 22.1 In 21R1 we only had version 2.3. What are they for and what is the impact ? Thanks !

594

2 years ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to add photo description on surveys?

Hi communityWhen one of our products return from a client, we use IFS MWO to answer surveys that will record any damages that took place during the lease.I couldn’t find any options on the survey creation window that would allow us to add descriptions do the pictures we take.Does anyone know if that can be done?Thank you!

491

2 years ago

RuwaniSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Demo Mobile app

Hi,Is there a mobile app which we can use for customer DEMO from IFS Rnd where the data will not be erased quickly like 7 days where the data will be stored without erasing? This is in conjunction to Cloud environment.IFS MWO Service IFS MWO Maintenance Thank youRuwani

1383

2 years ago

NEJANOSidekick (Employee)

posted in Service (Touch Apps, MWO, MRO)

Hiding 'Accept' button via workflow configuration remove the ability to keep the assignment in assigned status

Hi, 1. Create a workflow configuration and switch off 'Allow Accept' Status2. Create a Work Task and Transfer to mobile (the previously created workflow configuration should apply to the assignment)3. In mobile you will see the Accept button is hidden4. But the status of the Assignment has been changed to AcceptedThis is contradicting because the intention is to hide Accept button and the Assignment should be moved from Assigned State to Work Started when the user click work start button. Also this behavior has impacts on PSO planning as well.If we keep the button and skip clicking Accept and if we directly click on Start Work, the Assignment Status will be changed from Assigned to Work Started. But in this case by removing 'Accept' button, it removed the ability to keep the assignment in Assigned status. This is contradicting. If it is needed to remove Assigned status, the status Assigned should have been removed via the workflow configuration.I believe this is a bug, but if not can y

662

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

When applying Update 12, a database lock occurs on FNDMOB_INSTALLATION and prevented the update from moving forward

Hi community, Customer is upgrading to Apps 10 UPD 12. During the upgrade following DB Locks has prevented the upgrade and took around 5 hours to complete. Upon a knowledge search, and confirmed with customer that,no modifications made to the Foundation role “TOUCHAPPS_RUNTIME” 'TOUCHAPPS_RUNTIME' role has not 'Fndmob_Installation_API' granted Customer has seen this on all upgrades made in Apps 10 for them so far,Does anyone know a possible reason for this and possible solutions?

1061

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps - What Happens after the expiration of default 30min session time?

Hi community,Using Azure AD for authentication.I have two questions.What’s the behavior of the system, after expiring the session ID which has a limit of default 30 min? Will a new Session ID generated and client stay connected or should the client/user has to login again? Is there any way to extend the lifetime of 30mins session? Appreciate any input. /Nimesh

883

2 years ago

GOGMANIKMDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Mobile

Hi, Since IFS Cloud will be the new service management application instead of IFS FSM, what mobile application will be used by user for service management? will it be IFS MWO Service? if so how can I activate the mobile device and where and the endpoint can be found in IFS Cloud.

1333

2 years ago

cperdueHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Invoicing - Cloud Error

Has anyone seen this error code?Metadata not found.

441

2 years ago

Dakshinie WickramasingheHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What is the suitable module?

Need to implement below business flow in IFS Cloud.please suggest best module to use Case --> WorkOrder -> FSE Assignment --> FSE Mobilization --> Time and Expense Entry --> Daily Work Entry --> FSE Ticket. We only want to track FSE work and their time/work/expense and that too daily.There are 2 modules in FSMService Management and Service in IFS Cloud, please suggest which module to use.

441

2 years ago

jopsseDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Work Order Planning Gantt in IFS Cloud -> MS Project

Is there a possibility to export Work Order Planning Gantt to MS Project?

801

2 years ago

HayleyGDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error on B2E Portal in Apps8

HiWe have a couple of employees who are getting this error message when they go to their personal portal in Apps8:Object 'ifs.fnd.asp.ASPPortalContext' (page 'ifs.timrew.portlets.AbsenceRequestEmployee')is not in DEFINED state!Can anyone shed any light on what the cause is? I thought it may have been profile related but others on the same base profile can access the portal with no issue. Thanks,Hayley

571

2 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work orders allocated with no operations

We have maintenance work orders created with no operations or allocations. When they are transferred to MWO to a pool, the work orders are showing in the mobile app as allocated . How/why does that happen? IFS Apps 9

552

2 years ago

yoshikaDo Gooder

asked in Service (Touch Apps, MWO, MRO)

List of Standard Lobbies in IFS EE

Is it possible to get a list of standard lobbies available in IFS EE ?

962

2 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Error When Expiring a Service Contract Line

Can someone explain this Server Application Error when trying to expire a service contract line. FYI this contract has no PM Actions linked to it. “PMs NO are not updated due to that alpha numeric revision no is used on the PM” Below is a snippet from the Logs: Application - CMD(1): Execute ServiceLineGeneralInfoGroup_ExpiryDate_validateCommand for 1 record(s).Application - CMD(1): if({"expression":{"and":[{"!=":[{"var":"record.DateFrom"},null]},{"!=":[{"var":"record.ExpiryDate"},null]},{">":[{"var":"record.DateFrom"},{"var":"record.ExpiryDate"}]}]}})Application - CMD(1): > "FALSE"Application - CMD(1): Done ServiceLineGeneralInfoGroup_ExpiryDate_validateCommand.Application - PATCH: [object Object]Application - PNNOUPDATEALPHAREV - (Server Application Error): PMs NO are not updated due to that alpha numeric revision no is used on the PM. Database error occurred. Contact administrator. undefined- PMs NO are not updated due to that alpha numeric revision no is used on the PM.

571

2 years ago

Liam CurleyDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Rich Text fields in Cloud

Is it possible to enable rich text markup for text fields in Cloud? The request is specifically to enable it for the Work Description field on Task Cards in MRO, but it would be nice to have the functionality to enable it for multiple text fields.

391

2 years ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transaction

We have a Failed Transaction from MWO Service App for ‘ObjVersion Attribute has no value’ Does anyone know what causes it and how to resolve it?Thanks,

703

2 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions: ObjVersion attribute has no value

Hi Community,A MWO app user cancelled a "Work Order" and received the below failed transactions. The affected user is wondering why the failed transaction when a Work Order is cancelled? and the meaning of the failed transactions? because the failed transactions does not really explain much. Failed Transaction;ObjVersion attribute has no valueMany thanks for your contribution. Mesh

1243

2 years ago

Morten VesteragerDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Time Registration with Service Management

HiIs anybody having experience with Time Registration using Service Management and Time Registration on Work Orders?I would like to know more on how to handle it.A major issue is how to handle it when somebody in Denmark works on a Work Order connected to a projected in another country. In such cases hours are registered in other countries despite they actually belong in Denmark. How do you handle this?

722

2 years ago

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

validation of security certificate

We have created a test server and installed Oracle and IFS. When opening the link to go into IFS we are receiving a Security Error: Your connection is not secure. The certificate ‘xxx.xxx.foil.local’ could not be validated. To protect your information from being stolen IFS Enterprise Explorer has not connected to the server. Log in anyway? Yes (Unsafe) / No Can you please advise.

3273

2 years ago

RuwaniSidekick (Partner)

posted in Service (Touch Apps, MWO, MRO)

Possibility to add employee and work state as workflow type in eform

Is there a possibility to add employees to a maintenance survey when specific “employees” need to be allowed access and together work tasks in status “Work start” as parameters in mobile eforms? This is in APP10 environment . Thank you

665

2 years ago

BaydaDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Complementary parts with Work orders

Hi all, we want to use the complementary parts in the Work orders. Is this possible? Many thanks in advance.Bayda

423

2 years ago

YONI_LHSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - Time Zones

Dear all, Let’s say, I start an assignment in MWO when I am in Montreal, then I take the plane and I go to Vancouver where I run again MWO and continue with my assignment.Everytime an update is done on my assignment via MWO, what is the time recorded in IFS Cloud?Of course, for time spent, I use the Actual Start and Actual Finish which are manually entered. But wwhat about the time automatically recorded in IFS cloud?The time where I am currently (Vancouver)? or the Server time (Montreal)? Thank you

703

2 years ago

gianni.nevesHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Put all my services fees into one invoice

Hi,I would like hat my MONTHLY FEE and all my EXTRAS FEES, been in ONE invoice. I don’t want to finish my month with 7-8 invoices by customers.The way my configuration is right now, it generates ONE invoice for each EXTRA FEE, plus a ONE invoice for the MONTHLY.Can any one have this configuration done?

190

2 years ago

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Service (Touch Apps, MWO, MRO)

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