Service (Touch Apps, MWO, MRO)

Hello IFS Community,We have encountered an issue related to data losses during mWo App initialization, particularly when Work Orders contain attached pictures/Documents at the Task Step level. I have a couple of questions regarding this matter:Question 1: Could data losses happen due to the ‘Initialization’ NOT ‘Force Initialize’? Is it possible for the initialization to result in data loss, assuming there are no Failed Transaction in the queue but there could be pending transactions to Sync?Question 2: We have noticed that there are no warning messages or alerts when a user triggers the initialization or Force Initialize actions. This has led to some technicians mistakenly pressing these buttons. Are there any built-in solutions or settings within IFS that can activate warning messages or implement additional safeguards to prevent accidental initialization?Your insights and expertise on these matters would be greatly appreciated. Thank you in advance for your assistance.BTW, we are us

Hi!Is there a way to add a photo to a maintenance service request  when creating a new request?

Hi, We are having ongoing issues with our Honeywell android devices running IFS Aurena Scan It 10.We’ve completed a wifi survey and there have been not dropped packets or connection seems good.  Error examples areAn error has occurred - initCommand: Failed to read value from SiteVirtualStructVar.ContractOne or more errors occured. (Function<GetDataCollectionProcessOnline>:Failed to assign a value to Result. Value = ‘True’)Action<StartSession>:Failed to assign value to result. Value=’True’ This can be when they have just completed a Move Handling Unit process and then attempt to do it again. It can also occur when they complete a process, put the gun down to perform the manual task and on resuming using the app get a load of errors.  Any help or troubleshooting tips would be much appreciated.  I’ve attached some screen shots. Our IFS tas server is hosted by IFS.   Thanks, Fiona :)    

We are running Apps 9 UD17 IFS TAS 1.14.1.74 and only supporting Windows Mobile delviered from SCCM.We are receiving the following cyberscan vulnerability. - jQuery Vulnerability: CVE-2012-6708 Has anyone encountered this issue and how did you mitigate? Thank you in advance for your assistance.  

Hi All, Once Document Requiremnet Profile has been added to for example a project, how we can control adding of those document classes to project?As I have been told u should not be able to close the project status before attaching those DC into project , apparantly is not working. Thanks,Aida.

When invoicing a service contract with an equipment object, we need to find a way to automatically set the object’s location ID as delivery address id on the invoice.  Is there a system functionality enabling this in some way, maybe by a checkbox somewhere or some other setting?We know there are alternative solutions, like custom fields or custom events, but we would like a standard solution if possible. Thank you!

Hello all.One of our sales people has recently swapped from an iPhone to an Android device and is having trouble with the Android version of the Trip Tracker app.It’s all good until they try to End and Send and Expense Only Trip to the Cloud - then Error:ORA:20110: Employee Position is not valid during travel end date.Exactly the same Expense Only Trip can be sent from an iPhone with no problems (I’ve tested a mirror copy of the erroring Trip with my dev iPhone) so the issue definitely resides within the Android app. The error is all the more puzzling as there is no facility for actually specifying an End Date for an Expense Only Trip within the Android app - which is is bit rubbish really. So if the Trip has no End Date, it’s no wonder the Employee Position isn’t valid.. ?Has anyone ever got Trip Tracker to work with Android using Expense Only Trips ?

Hi,When setting the work assignment status to “Pending Completion” from MWO Service app (connected to IFS Cloud 22R2 SU3), it does not trigger a work time clock out.Is that the intended behavior or is it something missing in the design?To my understanding, “Pending Completion” means that the field technician is waiting for something to complete the work. So he is not working on it anymore. He might even be working on some other work while waiting.BRLénaïc

Hi All,I’m Getting this error in customers environment in  Mobile Apps → Configuration → Apps for Page Designer → Service Engineer → My Work → Work Details screen , which I might think it is related to the  added custom fields. There are many custom fields added. Any Comment on this matter. Thanks.

I have been trying to modify mwo in cust layer as an implementation and found this issue when i try to add a mediaselecter to an existing assistant.I’m checking if this is not completely possible or if this is due to my implementation issue.Customer is in 22R2 and in the code base the implementation is null for the function i’ve used from the eformsapp core file.FUNCTION Create_And_Connect_Media___ (   lu_name_ IN VARCHAR2,   key_ref_ IN VARCHAR2,   name_    IN VARCHAR2 ) RETURN Fnd_Media_Keys_RecIS   BEGIN   NULL;END Create_And_Connect_Media___;Can i know the error is due to this or any other reason?implemetation is like followingin the AdHocPurchaseRequestAssistant (overtaken in cust)fileselector MediaFileSelector {         enabled = [true];         --[MediaEnabled = true];         multifile = [true];         init command {            execute {               call GetMediaFileExtensions() into component.MediaFileSelector.AcceptedExtensions;            }         }         label = "Atta

Often in the NotifyMe mobile app, the user is presented with an empty notification screen, when we know for sure there are requisitions and/or purchase orders that are waiting to be authorized by the user.When we check the touch apps log file, we see the following error:Error when synchronizing entity FndStreamExtension: Failed executing query (ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 633ORA-06512: at line 1ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 401ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 406ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 347ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 358)When I check the API on the lines indicated, it seems to fail when assigning a value to the "detail_line_" variable, which is defined as varchar(2000). FOR line_rec_ IN purchase

Hi, I’m looking to receive a part via purchase order receipts in MWO but the PO isn’t showing. Does the work task it’s ordered against have to be at a particular status? I don’t want to transfer the task to mobile as the work isn’t being started yet. 

Hi,A simple question regarding possibility to send service report from tablet or smartphone. If you are on iPad for example, the service report can be saved in Files. Our customer is using it to further send the report to it’s customer (there are times, signatures, etc. on the report) so it’s a document confirming that all job has been done on site.  However, on Android devices the report opens in default browser, where you can share it, but not save.When you try to send the report using gmail or outlook it only attaches the name of the link, not the file itself. The workaround is to print the report to a pdf file, save it to download folder and then attach in email app.But maybe someone knows the easier way to save the html directly on device like on iPad? Maybe another browser or third party app? Best regards,Hubert  

Hello,We are using Apps 10 Update 18, and we require the ability to add resources (formerly crafts in Apps8) to our engineers (resources) via the screen Resource Detail->Capacity Basis based on their job role.For example, an electrician would get a default list of resources upon joining the business.Currently our managers are having to manually key this into IFS which is a very time consuming and inefficient process. Has anyone achieved this using core functionality or would this need some sort of custom solution?Please let us know your experiencesThanks

Some of the Work Task from Mobile is completed but in client is staying in Work Started status. when checked about the failed transactions screen, noticed that Work assignment has been removed by another user error shown, but work task ref is not updated.this transaction is due to in mobile when they add additional work task and try to complete.I tried to clear the first failed transactions by resending but still issue persists.

Dear all,  We are implementing IFS Cloud as Field Service Management solution with use of MWO Service on Windows. Since capturing a customer signature for the service report with mouse or touchpad is not very user friendly, we would like to do this via existing signature pads, which can be connected to the laptop (e.g. via USB). Does anyone have any experience with this or know how to achieve this requirement? Best Regards,Hilmar 

Hi All, one of the mobile user has reported below MWO error mentioning that the document upload is waiting, and this error has been there for more than one day. And we tried to check if there are any Failed Transactions and there were no records for the subject user to clear.We tried to expedite the process by connecting Wi-Fi and using Mobile data but it didn't change the status of the error and it's still in ‘Idle’ condition.We are using IFS MWO Service 10 (UPD 9) and this error has been reported intermittently,  Would you kindly advise,1. what could we do to have this 336-document uploaded into IEE and2. Kindly advise if we use initialization can lead to a data loss? Or what could happen if the user use ‘Force Initialization’ option? Many thanks for your kind thoughts and advice.  

Would like to augment WOTask Cost Code Rules with WO Work Type.If Cost Code Rules could take into account the WO Work Type / would provide for additional posting paths.Example:  Rule = Has Customer & Has Warranty (all postings follow same WIP reversal path) Augment that Rule with Work Type:Rule = Has Customer & Has Warranty & Warranty (work type) - Immediate WIP to Final Accts (no WIP reversal)Rule = Has Customer & Has Warranty & Billable (work type) - WIP reversal (per condition). 

Hello,I tried to add a custom field in the  ‘Custom’ Context for MWO Service and MWO Maint App. I’ve Refreshed Cache from Solution Manager > System Information and Utilities > Refresh Server Cache > “MobileApplication” > Refresh CacheAlso, I have checked the connected context for the perticular using in IFS Aurena Client and I can see that it is picking the custom context as expected.But, when I check the Logs window, I can see that it is picking the context as global even though I Disconnect/Connect from the mobile client. Is there any limitation for the custom contexts? Best Regards,Sachinthani

Do you know if an IFS academy session exist about Product estimator. i find nothing (Cloud version)thanks a lot 

Currently we attach documents to Work orders which are then sent to engineers devices during synchronisation. These documents can vary from building/object related to Health&Safety documents/forms.Current Issues:Volume of data being transferred is contributing to MWO issues Engineers are not looking at the documents When documents are updated, it is not obvious to the engineer Engineers have access to a previously downloaded version, which may not be currentThe objective is to reduce the MWO traffic which should speed up syncs, improve notification of document changes to engineer and better version control on the mobile.We are interested to hear about how other IFS customers that utilise Documents and MWO are managing this?We are currently using Apps 10 Update 18,  however we plan to be Live with IFS Cloud by mid-2024.Thanks in advance  

Hi All, I have an issue where follow on visits are being created for a work task even though follow on visits are not required. as you can see in the below  Assignment is sent to the mobile  only one allocation is visible   Assignment is now completed in MWO   New allocation is created for a follow on visit that is not required    Can anyone advise why these follow on visits are being created. Thanks  Wayne 

Hi!  I need to connect a person to multiple Maintenance organizations in app 8 but I can´t find where to add another Maint org? Under employees the employee has one Maint org but how to add another one? Do I add the user a second time as employee with the same user ID and the order maint org?  Thanks in advance!  

Hi,Status Invoiceable is set by default on the created Work Task Sales lines whenever there is a customer added on the work task. Customer scenario is that IFS Cloud (currently in 22R2 SU10) is used as an EAM solution and not as an ERP. Invoices are not managed in IFS Cloud. However they do need to connect each Work Task to the relevant Customer, which leads to all Work Task Sales Lines to be created as “invoiceable” by default.In order to close Work Orders and Work Tasks, the customer has to manually set all Work Task Sales Lines to “not invoiceable”A setting to change this default behavior did not exist in Apps 10 according to this post: Has it been introduced in IFS Cloud and if so in which version?If this functionality does not exist, is there a way to use Page Designer to set the field “State” to the value “not invoiceable” by default?ThanksKind regardsLénaïc

In our MRO Business, we used to send parts for repair services externally. This is done using order code 06 PO. However, once the repair is done and while we receive the parts, we used to perform ‘receiving inspection’ where some of the parts fails at quality check/inspection management. As a results, they are supposed to send back for re-work again. However, IFS prevent us to send these parts back using ‘Re-work’.As a business policy/ procedure, those re-work required parts cannot be taken inside the warehouse with serviceability tag.So, how to do this scenario in IFS App10?