Service (Touch Apps, MWO, MRO)

1701 Topics

hmccabeSidekick (Customer)

In the MWO app, what is a forced initialization?

According to the IFS documentation, there are two types of initialization defined as follows:Initialization - sends pending transactions to the mobile app,; deleted local database on mobile app; re-syncs all data. Force Initialization (which only becomes available after selecting an initialization) - immediately deletes the local database on the mobile app including any pending transactions; re-syncs all data. Following are the only ways I am aware of when an initialization occurs.The first time a new user logs into the mobile app. When the user logs in from the Activate box after Deactivating.Clicking on the Initialize button in the mobile app.Clicking on the Force Initialize button in the mobile app. QuestionsWe’d like to avoid having a user Force Initialize so no transactions are lost. So here are my questions:Besides the Force Initialize button, are any of the examples above considered a Force Initialization? Are there any other says to perform a Force Initialization? Are there any

2 years ago

kibsdkSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Generating PM Work Tasks for B2B contractors

Is it possible to generate Work Orders/ Work Tasks for Contractors from PM Actions and/or Work Task Templates. If the customer want the Maintenance history in their system, but the Work Task is always executed by a Contractor, I would like to connecte the Contractor and Contractor Coordinator already from the PM generation, but I do not see these fields in the PM action.And in addition you would like a no-part line purchase requisition linked to the task, so that the Purchase Order Supplier Invoice can be matched back to the work task.Will this require configuration, or is it available within the already available business logic?/kim

2 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Permission Set Filter - EquipmentObject

I am struggling to filter out Equipment Objects for mwo Maintenance 10 v1.6 Anytime I put a permission set filter for that entity and apply it to the ObjectInformation Activity I get sync errors. Even a simple filter of 1=2 gives me errors. Anyone been able to successfully use a permission set filter on this entity?

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena apps, report time before start work causing failed transaction if cancel assignment

Hi All.I’m facing a failed transaction if the user report time in action tab before acept or start work, after report time, the user can cancel and this is causing the failed transaction bellow.Could someone help with this situation?I understand if the status is still assigned or accepted, the app should not allow to report time since the work has not started.Using apps10 UPD14, mwo maintenance 10 Work still assigned Time reported, no failed transaction Failed after cancel the assignment in mobile.

2 years ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Page Designer for Aurena Native Apps

Hi,Is it possible to concatenate the values of two custom fields and display it in the Aurena native app, My Work cards?Best,Nethmi

2 years ago

ChankaWimalasooriyaDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Multiple work assignments getting created when work order is transferred to mobile

The issues occurs when a Work order is transferred to mobile from IEE , It creates 2 work assignments instead of the one . This happens even when a resource is allocated initially and a work assignment is created and when its transferred to mobile it automatically creates a another work assignment . The issue is only present for a single resource group in the customer environment and from this resource group one user is not effected with the mentioned issue .Below is the test plan for the following issue :Create Work order Add a Work task Add resource and create work assignmentTransfer work task to mobile As you can see here, after transferring the work task to mobile , another work assignment is created . There the initial work assignment of 8hr is split into two 4hr work assignments Initially the maintenance team has checked the basic data and has verified that they are correct. And during investigation I have checked the Mobile_work_Order_API.Generate_Wo_To_Mobile function which

2 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Push Data Setting for Mobile Users

Can someone tell me how the Push Enabled box gets checked for mobile users? On this screen it is read-only.

2 years ago

LenaicDAVIDHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

GIS Map integration - IFS Business Objects and GIS Objects

Hi all,We would like to view on a Map, all the Functional and Serial Objects, and their operational status for instance. The environment is IFS Cloud 21R2.We set up the GIS Map with a base map and a layer pointing to the LU for these IFS business objects.We can see the layers on the Map but no “dot” for the IFS business objects, even though these objects have a Map position linked to them.Are the IFS Objects with their Map position not enough by themselves to be displayed on the GIS Map ?Is there antoher required setting ?Kind regardsLénaïc

2 years ago

Asela MunasingheSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Escalation Matrix in IFS Support

Can anybody shed some light on this? Say, our system goes down and a dedicated team from IFS works on this. The ticket owners change with time right? That’s totally alright. How can we find an escalation point of contact for the specific issue? We do understand that there can be delays. But it would be nice to have this contact. (We do have an account manager and all, still looking for this escalation contact within the systems team) Ticket No CS0066752

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Transfereed tasks still ASSIGNED after incomplete in MWO Aurena app

Hi All.Does anybody know about this process?Using apps10 UPD14, mwo maintenance 10, after incomplete status in mobile, the work task transferred to mobile flag is still checked and also in the work assignment transferred screen with assigned transfer status. Even choosing the return option in mobile after complete and not creating another assignment. If I choose the other direction in mobile, after incomplete, to keep first and then return, the process works well and the flag transferred to mobile is unchecked. There is no failed transaction. @Bandula , @James Ashmore or anyone else.Tks a lot for help.Please see prints.

2 years ago

CSheprutterkeyHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Long Initialization Time

We are having an issue with initialization times being 2 hours long. After update initialization was just 2 minutes but has gone up, “MobileObjextEI” entity seems to be the hang up. Once that entity runs initialization completes.

2 years ago

coninlDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Task Selection step not available On Service Request

After entering the needed data on the Service Request, the “Next” button is not active. This used to be active. Anyone knows why this is not active and how to change this?

2 years ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Sync All Objects IFS Cloud

Hi Community,does anybody know where the the Option “Sync All Objects”, which has been located on the TAS in Apps10, is located in the Cloud version? We have a upgraded a Customer from Apps10 to Cloud and the Object synchronization is disabled for the Native Apps. BR Sven

2 years ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Mobile User Type for MWO Cloud

Hi All,Does anybody know, what is the requirement of ‘Mobile User Type’ field , when Creating a mobile resource in IFS cloud.In IFS cloud 2 separate apps are in use and still is it necessary to set if the resource is Field service or Asset management? Will there be any consequences if this kept blank while setting up mobile resource? Thanks!/Nethmi

2 years ago

Casper ThomsenDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO: How to enable/disable New Work Order from homescreen

Hi, Trying to turn on some funktionality that is now diabled. I need to understand how this works.

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Strike Trough used in navigator of mWO element

When I opened Solution Manager > Touch Apps > Configuration > Apps for Page Designer > Service Engineer > My Work and checked the element Expense Card I saw the following:I have some other fields modified via the Page Designer for this element (and others), however I've never encountered a field of which the field labels where striked through.Anyone an idea what is the idea behind this? What does it give as a hint?We recently updated from IFS10 upd 11 to IFS10.14.21.0mWO App version is 1.9The field Cost_Amount is still available in the Entity Details (if I look at that via IEE)

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena native internal storage picture folder Android

Hi all.Could someone tell me if there is some schedule to delete automatic the pictures after a certain time in the folder of the internal storage or do I need to do it manually?After a couple of months, the number of pictures will increase and the device will not support.Apps 10 UPD14 - MWO Maintenance 10Tks a lot

2 years ago

DIPAKPATELSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Pass Parameter from Main Screen to LOV search dialog

Hello All, Is this possible to pass parameter from IFS Main window Screen’s field to LOV search dialog. so we can use that parameter value to filter LOV result.

2 years ago

TomokiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Please tell me how to perform Multilevel Repair（IFS Cloud）

I would like to use the "Salvage Part" function in "Shop Order Multilevel Repair Structure" of "Repair Shop Order". What kind of settings do I need? Detail：I would like to use the "Salvage Part" function of the "Repair Shop Order" to store the parts removed from the product.Using IFS Cloud,　1. Create "CRO Repair" from the "Component Repair Order" screen　↓　2. Release "Repair Shop Order" on the "CRO Repair" screen　↓　3. Check "Shop Order Multilevel Repair Structure" from the "Shop Order (= Repair Shop Order)" screen. My problem is that in 3, the product components are not displayed in the "Salvage Part" of the "Shop Order Multilevel Repair Structure".What do I need to do to display the components here and store them?

2 years ago

KKSloane

asked in Service (Touch Apps, MWO, MRO)

TouchApps, Apps9, Time Tracker Admin Documentation

Hey, is there any administration documentation for TouchApps TimeTracker 2.1.10 for Apps9 for setup within IFS? I’m looking for information on the Admin menu (see screenshot). I have it installed and can login via my android, but there are so many nuances. I tried the link from the configuration console, and it gives me a 404 error (see screenshot). I looked through all the questions on here, and only found two power points for end-users. (An introduction for end-users and a user guide for end-users; see screen shot). I looked at the information in the Foundation documentation, but it’s generalized (see screen shot). I couldn’t find any admin information at all, not just for version 2.1.10. All help is appreciated!

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Custom Field Time Report list

Hi all.Could someone help and tell if it’s possible to add the TimeTypeID in the Time report list screen?I couldn’t find it.Tks a lotNeed to add the timetypeID

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native Custom Field Reference

Hi All.Could someone help how may I add a reference field in worktask detail of the Belongs to Object?I’m trying to use the same logic of Criticality but it’s not working.I need to show the SUP MCH CODE in Object information.Tks a lot

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena custom field MyWork screen

Hi EveryOne.Could someone help how can I find the Mywork list fields (not the detail)?I need to include the Belongs To field. Is it possible. If yes, How can I reference the parent object?There is just the object ID.I couldn’d find it in the Mywork page. Just the comandgroups. The contents are empty.Tks a lot.

2 years ago

CooAlastLSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Making Customer PO Number field mandatory when converting a Sales Quotation to a Customer Order - Apps10

Does anyone know of any way to make the Customer PO Number field (CUSTOMER_PO_NO) mandatory when converting a Sales Quotation to a Customer Order in Apps10? The relevant field on the Create Order from Quotation pop up cannot be made mandatory but our customer requires this to be completed at all times as this is good business practice. If the field is set to mandatory on the Customer Order, when using the Quote to Order process, even creating the CO in a Planned status does not force the Customer PO Number to be entered on release.

2 years ago

CSGarethFDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - Terminating Questions

Hi AllIn MWO we use surveys for questions before Work Started, or before Completing a work task. These surveys include mandatory steps that should be completed before the Work Task is reported. If the user is not able to provide a proper answer then they should not be allowed to report in the task. These tasks are set as Terminating Questions in the survey, but when a user answers these, they are still taken to the Report in page.Is it possible to set it up so that if a user enters Terminating answer they are taken back to the Work Details rather than being allowed to continue to report in?

2 years ago

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Service (Touch Apps, MWO, MRO)

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