Solved

There is an option to view my topics that are Solved. How is a topic set as solved?

Good day,I want to add a custom lobby in a tab in the “Request” screen.I got this idea seeing the “product” screen, but I did not found the possibility to add it, cause i can only add “list view, item panel,tab control”.Thanks in advance 4 your suggestions 

Hello Community,I changed the ifsconnect user password. I made the password change from the "change system user passwords" in the installer. I changed both the "oracle user password" and "instance configuration" from the installer. But, connectserver is not working. I tried many ways; I delete instance, I create new instance. none of them was a solution. services were started using stop_all_server.cmd - start_all_server.cmd. once all services were uninstalled with uninstall_services.cmd and reinstalled.I am sharing the connectserver logs with you. I need your urgent help. Thank you in advance for your support.connectserver1_PROD_service.logLog file 'C:\ifs\instance\PROD\logs\connectserver1_PROD_service.log' open at 220621 21:51:24C:\ifs\instance\PROD\bin\start_connectserver1.ifm: INSTANCE = 'PROD'C:\ifs\instance\PROD\bin\start_connectserver1.ifm: SERVICE.NAME = 'IFSConnectServer1PROD(C_ifs)'C:\ifs\instance\PROD\bin\start_connectserver1.ifm: INSTANCE = 'PROD'C:\ifs\instance\PROD\bin\sta

In v15.2 (as opposed to 12.5) - under Employees Security - Position - Scheduling Options, the default is Exclude from DSE and Exclude from Dispatch Console. Is there a way to change this? We would like toi have the default as Exclude from DSE and include in Dispatch Console  

Hi All,I have successfully managed to replace the IFS Purchase Order report with our own Crystal Report, all works fine.  When you email the purchase order the pdf is attached to an email example : Purchase_Order_18042.pdfthe number in the document name (i.e. 18042) relates to the unique RESULT_KEY field (from PURCH_INFO_SERVICES_RPV)   generated each time you request a Purchase Order print.Is it possible to change the document name so it includes the Purchase Order number and not the Result Key.Thanks.

Hi,does someone know what’s the difference between a serial object and a tool now in IFS Cloud 21R1 and after? I explain:with a serial object we can create Wos, PM actions on it, PM programs, report some measurements, connect it as a resourcewith a tool, we can also create Wos, PM actions on it, PM programs, report some measurements, connect it as a resource.However, I can also connect the tool to a serial object but what for? The on ly reason why I find is because we cant’ have any cost/revenue analysis uusing tool (as we can for objects and its structure).If this button exists for this reason, so why don’t we have cost/rev analysis form them instead of having to manage so many IFS Objects (part serial, serial objects, tools)? The last differentiator I see for tool is that we can also use a tool on a work order but not using a serial Object Resource in a WO (except assigning the SO on this WO)? It would be great if someone has the reason why it’s like that… Thanks

Hi, I have a doubt in the Customer Basic Data. In the address tab, we have the Document Tax Information sub tab.Here we can create multiple lines of Tax ID Numbers for the Customer. My doubt is why can we have multiple Tax ID Numbers for a customer address, if we change supply country or delivery country?So for the example I send attached, if I supply my customer from China, I invoice to a Chinese VAT, but if I supply from Portugal, I supply a Portuguese VAT, even though the delivery location is the same...What is the explanation and logic behind this, logistically, financially and legally? Thanks in advance,Carlos Mendes

Hi,  If anyone can help me with the Table storing IFS Documents on the Database? Kind Regards,Aida.

Some end-users is receiving an error message "Failed to load person info.". Appears in most forms, such as:-New Service request, after specifying a customer-Customer -Supplier-Service contracts-Accounting proposal-Customer invoices Analysisand lots of other forms. The error message is not stopping, but is interfering with users.Could you please tell me the reason for this?

Hi,how are bugs handled in IFS Cloud?Where to search, where to report BUGs?How to get correction into environment - is it possible, or only was is merge whole Service Update? Thanks

We noticed while configuring our certs for our mobile service that if we browse the website’s default page we just get the default IIS page - iisstart.htm.  We’d like to redirect this to another location such as the /ifsmobileService URL so as not to expose to the world that the website is running on IIS.Any recommendations on where to point this and could we cause issues with the rest of the apps?

We are on Apps 10, and just updated from Update 9 to Update 15.Within Enterprise Explorer when right-clicking on a Work Assignment and setting the Status to Work Started, this Clock In popup now appears (and for Work Done). It did not previously.We do not use clockings, in favour of manual Time Reports.How can we turn the Clocking dialog off for Work Assignment status changes within IFS EE? 

I’m trying to write a client script to be used in the smart client of FSM 6.5.In my Client Script SQL I’m returning two columns.exp_date: Date saved in the DB days_left: Using DATEDIFF(day, GETDATE(), exp_date) AS days_leftWhen I access these values from my script, days_left is set to type System.String and I need it to be an integer.I have tried changing the SQL to:CAST(DATEDIFF(day, GETDATE(), exp_date) AS int) AS days_leftbut in my script the variable is still a string so I’m unable compare the value with an integer.Example: if (days_left <= 0) { doesn’t work. The error message will say: The ‘<’ operation cannot be performed between the operands 853 and 0Here is my script so far // Get information from the screen.var place_id = getControlValue("request", "place_id_to_bill");var card_id = getControlValue("request", "user_def24");var today = new Date();// Make sure we have both the Place_ID and Card_ID.if (isNullOrEmptyString(place_id) == false && isNullOrEmptyString(car

Hi all,We're working on HR Assistant Configuration with IFSAPP10 in Aurena to create model's configuration. We found the New Employment Configuration (with the screen below)  But we don’t find the “Terminate Employment Configuration” and/or how to use it in Aurena. In IEE, we can use “HR Assistant Configuration” screen to configure a model and tu user him in the Terminate Employment with the “Select Configuration” field.  In Aurena, the “Select Configuration” field doesn’t exist in the “Terminate Employment” workflow.  So, to simplify, my question : is it possible to use the Configuration’s model in “Terminate Employment” workflow in Aurena ? And if yes, where can we fond and use it? Kind regards to everyone who look at this question ;) 

 Hi,there is BUG with generated StateIndicator. Maybe is problem too long name. Entity name is not generated properly and only few first character is used so it make problem in future code generation.Error occurs only when is StateIndicator used in page. Entity nameEntity states​​​​​ -Base.client generated StateIndicator for nonexist entity “CCsFin” Error in generation of codeWorkaround exists:Create new StateIndicatororOverride StateIndicator and use proper Entity: 

Hi everyone,I am looking for a way to dynamically adjust the inspection levels of the orders where the performances of the product parts are used as reverences.The inspection level must be able to become stricter automatically or manually in the event of defects, and more flexible when a series of approvals takes place.Furthermore, there is a need to add standard operations when defects occur.Goal:-Tracking performance parts- (Automatic) shift of inspection levels- Action plan to deal with defectsAn attempt has been made to make this applicable via a control plan triggers and MRB-case, but the connection to the products does not succeed.Is there an alternative where this can be configured or is there a way to create this yourself in IFS?If anyone has any idea how I can set this up it would be great! Sincerely,Jey

We have one user who was personalizing his view of the General Queue in the web portal (Alliance 15) and is now getting the error below when opening this module. He can access it fine in the Astea Browser. Is there a way to clear the cache, deinstall, etc. in the web portal that would reset this for him? Or any other suggestions? 

We are using V15.4 and on the Contract Quotations and Customer Contracts OOS, I am not seeing the calculator next to the price field.  Is there a setting to show this or not?  I’m sure I have seen it in V15 before but today, creating several new quotes and contracts, I have not seen it at all.  It is always showing in V14.5V15.4... V14.5.. The billing is set to Lines Price, not fixed.Thanks, Chris

Hi,In Aurena when you go to ‘Customers - CRM’ ( Relationship Management > Customer Relationship Management > Customer > Customers - CRM) it is not editable. I know that it can be edited by selecting details as shown below. But if you go to Application Base Setup --> Enterprise --> Customer --> Customers it is editable as you can see below. Is there any reason for this?Thank you,Jinal

Hi All,We have a very strange case where data not loaded / very slow loading in “Terminate Employment Logs” just for 1 user. No impact on other users.This user always used to manage this data thru this window so it is not a data access or permission issue . I believe it is related to locking record issue because it is keep turning and waiting  …If I restrict the search just for 1 record , it will end up populating this record after 3-4 min … any suggestions will be much appreciated  

Community, I have an issue, after I reported the time in the time registration against a project, reported hours is not showing up in the project>Resource>Resource Planning tab. then I thought it could be the time reporting is not associated with resource ID, then i am trying to add the resource group onto my reporting line, but system is not able to accept it. wondering why? also, i go to line job details, cannot see the resource ID to be associated with.

Good day all,In the past we always used to have the ability to change taxes on the purchase order when needed for specific circumstances. It looks like this ability to modify has been (greyed out) and I cannot remove a line.Just curious if there have been recent changes or something im missing.My only known options are: - Set up a new tax code/structure that can be applied, however this removes the procurement teams flexibility.Thanks 

Trying to get back to a work order from an invoice ? After creating a work order and completing the work in service and maintenance, I have then created a customer order to generate an customer invoice.  The invoice is then sent to the customer to check and pay, however if the customer has a query and gets back to the business, at the moment there is nothing on the invoice that references to the work order that was completed.  How does the business establish what work order the invoice is for? Thanks

Hi,I need help with a topic .  I want it to automatically email the print order work copy report when I issue the purchase order(when i release).This e-mail address will vary according to the supplier e-mail.Note: I am currently doing these operations manually. I want to automate this. I want to do this on the custom event screen best regardsMervan    

Hi All, When the Customer wants to return goods via email, can we set it up automatically instead of doing RMB and the ‘Print supplier Returns’ option? Refer to the below attachment. when the customer has to return items to the supplier, they want to send an email automatically. I created a custom event action for it, but need further ideas on how to do that. Appreciate your supportThanksSaradha