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We have some instances where the address zip in Google Maps are incorrect, and can not be validated. In these instances we add the zip to the Zip Codes module in Astea.But I now have an case where even adding a Zip Code here allows me to save the address. I get the dreaded: The zip does not show up during validation:But is added in the Zip Code module:And there is no error in the event log

 System has created an unusual posting error on UNRCPT- (Reverse Receipt for Purchase Order) .  Any Idea about this posting. We have fallowed the usual purchase order receipt cancelation process.  Thank You

Hello,Is there video learning about FSM configuration? for beginner and can be shared to customer to learn. Thanks 

We are trying to figure out: how do we enable/disable push notifications on mobile? We found a user with this disabled, but have not figured out how to enabel it. On the mobile? 

Hello Community, I have a question, how can we capture any new Customer order in Manual historical data for demand planner. do we have to manually enter the list of new customer orders in manual historical data from customer order lines?can you please also help me understand that all newly entered customer orders will be captured by Base flow under internal source data or external source data?Thanks in advance for help.

Hi - Does anyone know what the difference is between a Gold and Silver Channer support partner. We are looking at starting a relationship and want to know if there is a material difference before we jump into bed. Thanks,Matt​​​​​​​

Hi,We are starting the journey to IFS Cloud and as part of the potential enhancements it has been suggested that we use Customerville. I am sure IFS will provide a ‘sale pitch’ - but I’m wanting to see if anyone is using it and what their experience with it are. I’ve not seen many posts in the community about it - so that has me a little worried.

What mechanism controls the default screen design? Currently there are two design with multiple revisions, however I am unclear on what controls which screen is used

Hello, We have a requirement for Appointment booking and I wanted to check if PSO would support this behavior or has anyone had a similar experience. Let’s say we have 100 Dealer Centers across the country which has their own In-house tech teams. A customer calls in and request to go to the nearest dealer center to get his service done. (There are no travel times for technicians, the customer is the one who would travel to the nearest dealer center to get a service) When a customer calls, he wanted to know which Dealer center has free times for him to make an appointment. Appointments window in FSM should showGrouped by Distance from Customer Location by Dealer Centre by Available booking slots. This requirement is different from our standard PSO Appointment booking process and We wanted to know if PSO still can be used to cater this. Appreciate your thoughts. Cheers!Praveen

Hello,I wonder what mean the different access levels of attachments on the customer portal ?We have 3 different access levels :EmployeeCustomer & vendorSupplierCustomerHow can we manage access to these documents (for customers especially)? What are the differences between them ?Thank youLaurence Alliance v 15.1

Hello, In the "Customer Invoice Details" screen, for some invoices, I don't see the right click "Reprint Original" in the header. And I can't understand why it is displayed for some invoices and not for others. (See attached screenshot) Could you please help me? Could this have anything to do with a treatment that goes into "Report Archive"? Thank you very much. 

Hello all, We would like to ask if it’s pobbile to change the UI of the FSM mobile in the Android Application, in order to be the same as the Windows Application. For example, in the below “Details” screen, are we able to make the form fields to be displayed as in the Windows Application? (Label and Field in the same row) We want this configuration, in order for the user not to scroll down in order to see all the fields. Thank you!Android AppWindows App 

We’re using IFS Apps 10. Some of our users are forgetting to attach a file to the document before releasing or approving the document. My question is twofold:First, is there a way to block the Release or Approval of a document without a file being associated with the document revision record?Secondly, for those that were released or approved as essentially “empty” records, what is the best way to add a file to those records?ThanksEric 

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately?  thank you in advance 

Hi,Just wondering if it’s possible to allocate a URL to a button, and use data on the object i.e. a Task to use when building the URL itself. Example being the task_id to be part of the URL when the button is selected on that record.Tried a number of things such as a @ and {} on the object.Is that possible?We’re currently using FSM 5.7u11RegardsAdy

IEE in Windows like shop orders, Project Invoices screen we can view document attachment panel is available. However, does this functionality available in Aurena?  

Hi Team,We have a requirement to trigger MPM multiple times depending on the result of the Hierarchy Select of certain data. Can anyone share any examples of the same.

We are using IFS Apps 10, UPD 11 (Moving to Update 15 soon) via EE. I am wanting to create a Lobby with a Filter but unsure if this is possible. I want the User to have a Filter on the page that allows them to change the data showing in the Lobby Elements based on the Selection they make.  Is this possible and if so, how do I go about achieving it?  Thanks 

Print Agent service cannot be started after installing the Print Agent. Service user is in the Administrator Group. Im getting following error while trying to start the print agent service ---------------------------The print Agent took a long time to start and failed in the end. Check logs to see what could have happen.---------------------------OK   --------------------------- Print Agent Configuration Log 

I am trying to book contractor's time against a PO. In EE I can use the Project Time Registration screen but in Aurena I can not find the equivalent screen, where I can enter a PO Number.If you type Project Time Registration in the navigator for Aurena you are directed to Quick time Reporter but you do not have the option to enter a PO Number.If you use time registration you also don’t have the option to book against a PO.As a workaround, I am using the Project Transaction Screen.    

I’m quite new to IFS, sorry if this is an obvious topic. I see that the IT department gets requests to change document numbers on documents in docman. (I would have thought the document controllers would handle this).There seems to be no possibility to do this in the IFS UI. Is there an easy way to change document numbers, or is the only option to update database records to change a document number?

Hi,We are looking to rollout Aurena Notify Me for PO Authorizations but have noticed that attachments will only appear in the app if they are attached to the header of the PO (Object=PurchaseOrder). But if they are attached to a Part Order Line (object=PurchaseOrderLinePart) or No Part Order Line (object=PurchaseOrderLineNopart) they do not appear in the app.If the user views the PO with Enterprise Explorer or Aurena, they can see attachments connected to all 3 of these objects so it does not appear to be an access issue.Does anyone know if the app is designed to show only the header attachments or is it something within the configuration that I am missing? Within the app, for one of my test PO’s, I am able to view the doc_reference_object table and see that only the attachment document for the PO Header is shown. The part line and no part line documents do not appear.All 3 objects are accessible with the same Document class so if 1 works, I would expect the other 2 to be the same.We a

Hi :-)We want to include an on/off button/functionality for going on and off shifts on the front page/main menu of the mobile app so that our users can easily change their status without having to go through several clicks.Is there a way to do this? Currently using App version 6.13.7928

Dears,We have customized IFS 10 Landing page. But the movement we do any deployment or reconfiguration the same is rolled back to default page for IFS 10. Kindly suggest, how we can avoid it.Best RegardsPankaj 

Hi all, I will create a control plan. One of a control plan line will have rate(%) what can I use norm type for it.  ThanksOzge