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Hi, I have to invoice a service order on 01/12/22. This service order is made by a technician who leave the company at the end of november.So, i have to invoice after the resource leaving the company. it seems that we have a message to prevent this case. Is there a way to set : invoice service order with service agent desactivated ?Thanks and Regardsanthony

Hi, we are using V14.5When running the Contract Renewals List module, we sometimes have more than 100 hits (162 last time) but in that module in the Contracts List tab, you cannot see more than 100, even when using the first/next/last tools.  How can we view the full list please? (PS.  This is the same in V15.4)  ThanksChris

I cant access IFS account on Mobile  i get A116 errors “Invalid user name and password pair ,pls try again   but when using webpage in my laptop i can access successfully  

Hi everyone,  Working through integrating IFS with CyberSource on APPS10 Aurena. We’re able to get test transactions to process within the Customer Order Credit Card screens, however, we’re noticing that the CSC code is not being requested in Aurena, but it is getting requested when we attempt to do the same thing in Enterprise Explorer. We have verified on the basic data the Credit Card Gateway has CSC as required.  The below is for the same customer credit card for two different customer orders.Enterprise ExplorerAfter a RMB “Authorize Card” from the credit portion of an order, presented with a request to enter the CSC code.  AurenaAfter doing something similar in Aurena, the authorization request is sent, despite a message surfacing that a CSC will be required,  Has anyone else seen this? It seems like a bug in Aurena’s behavior, but wanted to check here before submitting a ticket with IFS. 

This error was found in my ManagedServer1.out#####. After many occurrences of this error, I began to see many STUCK threads with more BEA-050007 errors interspersed. <Sep 27, 2022 7:53:02 AM MST> <Warning> <JNDI> <BEA-050007> <An attempt was made to look up the non-versioned global resource "" from an application version "ifsapp [Version=2018-12-16_07.56.19]". This can potentially cause conflict of the global resource usages among multiple application versions.><Sep 27, 2022 7:53:06 AM MST> <Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "604" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 604118 ms", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger".  When this happens the application is no longer accessible and the only recour

Community, kindly advise what is the best way to batch upload parts into IFS? I was told there is a bug in IFS API, and some mandatory fields are missing in engineering part after migration. Thank you.

In Aurena, when you go ‘My Expense Sheet Details’ and click on ‘Attachments’ then ‘Attach Existing’ command you see all documents that have been attached by anyone, even when they do not relate to expenses.For example, in the screen shot below I am seeing supplier invoices: This is a data security issue and I need to understand how to remove them from the list. 

When attempting to export custom pages using ACP I get the following error:   

Hello,I have a request to process regarding customer payments.It is requested to have a staggered payment as follows:30% at the order40% at the reception.30 at the invoicing.How to set this up?

We want to delete a service organization but can not find an option . Attached is the screen shot.

Hello coudl you tell me if you have encountered this on other environment ? in V15.4SU3 our customers will still use the dispatch console trough the Astea Browser. When we create a new login and this one goes into the dispatch console and customize the view when he log out other users seems to be impacted with the message  whereas everything was working well before for them I haven’t found yet what was the exact cause but i have seen that in the table dc_serviceagent_columns_view the records related to bu_DSE were deleted .. have you already seen that ?  thanks for your feedback

We have created new account, but this account is now missing from P&L based on account report. How to add it?

How can we display Unicode characters on FSM Mobile joblist? 

For my customer I look to a solution for the following.A work order was entered and the work type was not entered. The work type is one of the aspects using in posting control. Error message in ‘Distribution and Manufacturing Posting Analysis’ is as follows: 'Value is missing or has an invalid time interval for posting type M50 control type C54 code part A in company x’. Historic WO has been reopened and WO has status Work Done. Transaction are sitting and waiting.Trying to update the work type gives the following: Generated customer order has status Invoiced/Closed.How to commence and change the work type in the WO?

I have created  a permission set for grant selection only for all while RMB on     but when i am query accouting tables , the data doesnt show up in table only header is visible

Hi, 1/ In order to use Warehouse mobile : we have to add a portal for the user.Could you explain the impact for licensing ?  is it a specific price ? Does it work like other portal?  : for example for a user who need : Web BO + Warehouse mobile : is it 2 licences ?2/ From Alliance projets or internal tests : Do you ​​​​have some warehouse devices used with warehouse mobile  ? zebra ?Thanks and Regardsanthony

Hi At the end of the day, a service agent cloud let the application ON in the background even if the application is not open.I assume that in this situation, Alliance could “track”  the Service agent.So, what is the best way for a technician to turn off the GPS ? what action desactivate the GPS ?Clock out ?  Logout ?Communication : Disabled GPS ? (of course yes I assume)Other ?The goal : To prevent the company from tracking its technicians outside office hours even if they leave the application open.  Thanks and RegardsAnthony

Hi, We deleted a IMO but material lines (301) are not deleted they still exist in database and so als in the General queue. I can just delete the lines from demand_material, but is this the correct way to do so? version: 15.3.0.5 Thanks,Robin

Hi Experts,I reduced the new quantity to 0.5 and tried to save purchase order change order. However, I got the below error suddenly. Kindly advise how to reduce the quantity of the purchase order when PO in Received status. Further, explain the reason of the below error.  

Hi,I am working on ifs cloud for payment  files creation in background , I want to bring back  the value “company”  on  file name.I have tried with the sender , but it doesnt match Thanks for your help    

While processing the payment in full post approval of employee expense, we are getting error as “Access denied. You cannot register data to the employee AOLIVIER within employee payment Trans logical unit”   We have tried assigning full authorization to user for in training environment to solve this error, but unable to solve it.What is Trans logical unit here?Also, employee which is showing here “AOLIVIER” is not also in our payment list.If someone can help us to understand this ticket further it would be great. Thanks  

We have a contract import (Customer Contracts) that works well in 15.2. We have now upgraded our UAT to 15.4, and have an issue with this import. No matgter what we do, we get the error that “PM Rule is mandatory”. We have a PM Rule PRSTD that we almost always use, but there seems to be a bit of change in the logic regarding PM Rules - the import should automatically create a price rule based on PRSTD on import.Here is the log:But the error-message on server is a bit weird (maybe?):Any advice would be greatly appreciated. 

Hi,scenario:Sites: “ELDIS” and “RETIA”Supplier: 21273Supplier Purchase Parts:390040336199 (Purchase Part for supplier “21273” and Site “ELDIS”)100015100500 (Purchase Part for supplier “21273” and Site “RETIA”) I make Purchase Order on Site “ELDIS” (header) for Supplier “21273” and check Centralized. There are two lines. First line is for 390040336199 automaticaly with Site “ELDIS”. Then I add second line, change Site from “ELDIS” to “RETIA”, insert part “100015100500”. In this moment system show a info message “This part does not exist for the purchase site”.Question is, why is necessary to have Supplier Purchase Part (100015100500)  for Site “ELDIS” too? Or I need some another settings…?  Thank you

Hello We have a big issue after IFS 10 version updates 14/15/16. When employee work less then scheduled hours and tries to clock out they get following error: “absence generated from balances can not be changed”.What happens is: we have fleksible working hours, in case of employee staying longer we have a code which is used as “Extra Time” and adds to a Balance Code. When employee work less hours we have a “Absence” wage code which then should deduct the hours from Balance Code. Problem is that system allows us to work extra and that way have positive balance in the results, but when working less then scheduled it does not allow to have a line with balance which is negative. Have anyone encountered anything similar?  Error message 

Hi Team, I am doing a IFS BR using structures, How can i configure values to structure id and description.When i select the cells and add the Structure repeater it populates for Company in the below case after selecting the company it doesnt show up any values, how do i check the data in this case? Please do let me know if i am missing any settings or configurations. Thank you