Hi Jafar,

can you please check if your person record has the “Mobile User” flag cheked on the “Details”-tab on Person-Screen?

Best regards
Roman

Hi roklde,

Yes all have Mobile flag checked and i  face this issue for some user only not all

That’s strange! If it would happen for all Mobile Users I would expect there is an issue with the IFS_Mobile and/or METRIX User.

Which version of FSM are your running? Do you have SSO in use for some of the Users?

Best regards
Roman 

Not with all only some users 

Please check, if the FSM password for those SSO users are not expired as you still need it although using SSO.

Best regards
Roman