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A116 errors for Mobile App

  • Nov 28, 2022 6:28 PM UTC
  • 5 replies
  • 232 views
Do Gooder
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I cant access IFS account on Mobile  i get A116 errors “Invalid user name and password pair ,pls try again   but when using webpage in my laptop i can access successfully  

Best answer by roklde

Please check, if the FSM password for those SSO users are not expired as you still need it although using SSO.

Best regards
Roman

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    5 replies

    roklde
    Superhero (Employee)
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    • roklde
    • Superhero (Employee)
    • Nov 29, 2022 12:43 PM UTC

    Hi Jafar,

    can you please check if your person record has the “Mobile User” flag cheked on the “Details”-tab on Person-Screen?

    Best regards
    Roman

    Do Gooder
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    • Jafar_Ali
    • Author
    • Do Gooder
    • Nov 30, 2022 5:02 AM UTC

    Hi roklde,

    Yes all have Mobile flag checked and i  face this issue for some user only not all

    roklde
    Superhero (Employee)
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    • roklde
    • Superhero (Employee)
    • Nov 30, 2022 12:46 PM UTC

    That’s strange! If it would happen for all Mobile Users I would expect there is an issue with the IFS_Mobile and/or METRIX User.

    Which version of FSM are your running? Do you have SSO in use for some of the Users?

    Best regards
    Roman 

    Do Gooder
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    • Jafar_Ali
    • Author
    • Do Gooder
    • Dec 1, 2022 7:55 AM UTC

    Not with all only some users 

    roklde
    Superhero (Employee)
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    • roklde
    • Superhero (Employee)
    • Answer
    • Dec 1, 2022 9:44 AM UTC

    Please check, if the FSM password for those SSO users are not expired as you still need it although using SSO.

    Best regards
    Roman

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