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I wanted to update the Case Priority in the LCS Portal and im unable to do it, I have used the old LCS Portal and updated the case priorities and im unable to do it in the new portal.

Hi,I have been through the community and can see posts relating to IFS Apps, but nothing much around PCI Compliance and FSM.I am being asked internally if FSM (current version is 5.7u11, and FSM6) is compliant with PCI v4.0 and if any assessments have been completed. If there has, is there a certificate that can be shared. If not then is that in the timeline to be completed?As a company we do a small amount of transactions via the FSM UI which calls a direct integration api, and we store the response into database. Our internal security team are specifically looking at that transaction with regards to the scope of PCI. Ady

Hi,In Cloud, how can I enter address details like address1, address 2, State , Zip code etc. after I created an address id, there is no place to add related details?When I click address Edit it just show me the country only?   Thank You,Kasun

HI We have a criteria named  : DispatcherFor a service agent where we can define this data ? (The lookup criteria is on a list of Employees)I thought it was the supervisor, but not. I didn’t found in the employee transaction the field where I could set the dispatcher for an AM.Could you explain ? Thanks and regardsanthony

I am using FSM with a SQL database and wish to produce a new Test DB from my existing PROD DB. I have tried restoring a backup of the Prod DB to the test DB and this doesn't work as it says DB not available. I have tried doing and export from the Prod DB to the Test DB but I get an error about writing to a read only table. Does anyone have any advice? 

Hi I been trying to active the delivery Overhead but somehow it wont work. i Setup the Purchase Part with the delivery Overhead 10% from the last purchase Price purchase order is also created: definition of inventory part I have checked if there is a posting created in the Inventory Transaction history but there is no such overhead posting.  I also checked the supplier invoice posting there is no overhead posting:  then i checked the System Event for delivery Overhead setup. I cannot get the checkbox ticked since i get the error message: then i checked the Arrival Event and this is ok: Any Idea how i get the delivery Overhead posted? Best RegardsSophal

Hi I need to know minimum Hardware required for FSM6.19 (Minimum RAM /Minimum storage )so mobile with 2G RAM and 8GB storage will be ok ?

What are differences between IFS Cloud and IFS Aurena?Is IFS Cloud a feature or a version`s name?When we have IFS Aurena it is mean that we have IFS Cloud too?How to get some information about IFS Aurena? (Features vs. IFS Application,...)Is it a recommended method to migrate from IFS Application to IFS Aurena/Cloud?For further information: We have already used IFS Application and after noticing that this version will be Expired in the next two years, we want to migrate to Aurena or Cloud Version.

 Hi, During the release update process, can we have 2 topic branches , 1 topic branch for “Customization Upliftment Preparation” step completion andanother topic branch for “Order Topic Environment” step( Provided both branches have same code files) ? Regards,Srini

Hi, we are using V14.5 and I have a contract that is active and invoice (4000€ only) but when I look at the Revenue recognition, I am seeing the periods duplicated.  One is correct (approx. 340€ each) but the duplicate is showing about 58 MILLION € for each period.Can anyone suggest where I need to look to see what is causing this and how to correct it please? ThanksChris

Hi All,We got the error ‘domain index is marked LOADING/FAILED/UNUSABLE’ when we click on the finish button of ‘Create Document Assistant’. There were a few background jobs that kept executing for a long time. I had to stop them and dropped all DOCMAN search domains and rebuilt them as mentioned in the below post and Error: "ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE"Now we can create documents using ‘‘Create Document Assistant’ but I noticed a few things which I need your opinion on:Search Domain synchronization has been set for every 30 mins and the ‘DocumentContent’ task takes more than 20 mins to complete (go to Ready status). Do I need to change the frequency of this scheduled task? for example every day at 00:00 Noticed that rebuild scheduled tasks are no longer active, do I need to enable them? What is the best frequency to rebuild this rebuild application search indexes? I really appreciate your valuable suggestions and opinion on this.Thank you in Advance. 

Hi All , I raised this question as per customer concern . As shown in Send SMS image this send SMS feature only enabled in Smart client and it is hidden using below FSM client script Send SMS client scriptSo can you please provide is  there any specific  reason behind this as I see this is not implemented for web client comment in description also can you able to suggest me any other solution to achieve this since customer needs alternative way . Thanks and Regards Shobana 

Hi all,1/ For the console dispatch, I would like to add a commun criteria for AM and Activity in order to have a filter that could display both AM and Activity for this criteriaHow can I do that ?For example : I would like to filter technicians and activities by a commun geographical criteria.Among all criteria available I didn’t find a way to do that.Skills are not available for activity, State or territory or ZIP not available, Directly in a table, is it possible to add a geographical critera available in the transaction  Dispatch Console Activity Fields Settings(NB : the process for the dispatching is global, All technicians are in a same Action Group and same node, only the activity could give some input for geographical area.  It’s a centralized dispatching)2/ After created, Is it possible to add a skill for a service order (without change the activity code)Thanks and Regardsanthony

Community,  We would like to implement a new form(see attached) in manufacturing and I was wondering if IFS had any modules already built in that accommodates: Deviation: Approval to build product different than officially released, unit the BOM/prints are updated and released. Waiver: Approval to ship a specified number of units that have a mismatch on a Print/Spec/BOM.

I cannot for the life of me remember how to set the annual leave balance for all staff in one go.  I know how to do it for each individual employee, but I’m sure the consultants did this for us initially - but now we need to add new years in.

Hi, When creating a Replenishment Order,  the agent that makes the Order is getting a email with a log file. Replenishment Order Log file. How can we disable that the applications stops sending does emails? 15.3.0.5 Thanks.

Hello,I have a question about the SINWOF settings.I wanted to know if the use of authorization routing rules and authorization combination rules  is mandatory ? Best regards

Hi, Looking a putting a custom RMB in Apps10 to reserve from Customer Order Lines screen. We have one in and working but UPD16 seems to have mucked with it - it’s all affected the Standard functionally and have reported that. I’m viewing with a fresh sheet now - so looking at IFSAPP.INVENTORY_PART_RESERVATION_API.Find_And_Reserve_Part as my call for the RMB. I can pass all the parameters - except Inv Part Res Source Type. Anyone have a suggestion on what it should be.I have tried Cust Order, Customer Order, CO, CUSTORDER - so all the common ones in other areas of the system.​​​​​​​Thanks in advance, Matthew

The screenshot above is of a column in a lobby. How can I get the numbers in this column to be italicized to the right? For example, I want the numbers to be italicized to the right, as in the screenshot I shared above. How can I do that?

We currently have 2 Apps 10 IFS instances on the same application server and wanted to set up separate crystal web services, however, when we download the Crystal Web service from the add-ons area and try running it we only get the remove/modify option and no install option. Can anybody please advise. 

Hi, We have a critical issue in live. We’ve upgraded our customer yesterday evening in ALLIANCE V15.1.0.12 (from HF11 to HF12), and on some computers we have a failure. Update has failed and is looping on this error message :  When killing the app, update is running again and fails again. We’ve already try to uninstall ALLIANCE, and same behavior.What can we do now ?Thank you for your help.Laurence  

Hi, I’m hoping someone here can help me. Our previous IT manager set up a report that is scheduled to run each Sunday. As you can see below this has failed this week as the IT managers account was removed from an active licence last week and as the report is set to be ran as the initiator that was his account. What is the best way to get this report ran today and set up again to run weekly without keeping the licence active on the account?  Thanks Sarah

Hi, where can I set the directory path for currency rate in input?Thanks  

I have a problem when trying to move a Functional object in the objects structure in IFS10, update16. I get an error message saying ‘Object is already used in a Pm Action or Work order’. OK, that’s true but I can’t see any prerequisities regarding that in the online help.I also tried to Finish all active work orders but that didn’t help.So, is this a dead end? Will I never ever be able to move a Functional object to a new parant if there once was a work order for it?

Community,i have a work task 46338, come with requisition3486247, and it is in Closed status. PO is created, but not received. In order to bill customer, it has to show up in Work Task Sales Tab, but they are not, may I know where I missed?Thank you.