Solved

When date of birth is defined under protected information and connected to a protected person that information is shown in incidnet window (Personnel Injurries and Illness tab). Why is that?

If a Project is connected to multiple Shop Orders and one of the shop orders is connected to a Department (from an operation/work center), it is populating all the Shop Orders when loading Advanced Planning Board with the Department. This seems to be the current application behavior. Does it go in line with the real-world production scheduling?

If you've tried to join the community, but haven't received the authorization email (check your spam) or are having any other issues joining or logging in, what should you do?

Why does not the "Buyer" visible under authorization tab in Purchase Order window, even though an authorization is being fetched? Moreover, an explanation is required for not receiving any email by the "buyer" regarding the authorization when the “NOTIFY_BUYER_PO_AUTH_COMPLETE” event is enabled.

When log into the TechPortal and go to Task/Request screen and click on the magnifier on top right corner of the screen, technician will be able to see all Tasks and Requests. It is expected that technician should only see his assigned Tasks or Requests, not all. This seems a big security issue.

Hi guys, one of our customers has asked a question which I hope you can help with. The customer is is running Apps9, Update 1 but their MWO version is currently UPD9 PS2, HF1. The question is: Android have recently released their new OS and we have found some issues with compatibility with our current version. I understand that at present IFS only support MWO 9 up to Android Version 8. I just wanted to confirm the status with regard to support and how we can resolve this issue. It is likely that going forward any new devices that we receive will be pre-configured with Android V10. Any help would be gratefully received.

Mobile login is suddenly stopped working and getting A116: Invalid User Name/Password pair. Please try again. Any idea why?.

When Customer 360 View is open, Equipment Objects can be seen that are associated with the customer but no Work Order information can be seen, either Active or Historical

Booking Control Supplier Partial Rollback: In the case of "Supplier Payment Rollback - Partial Payment", we already have the problem in IFS7.5 that the lump-sum partial payment is not posted back to the supplier, but to the company ID. The fault is the booking control PP9, because this is not can be set equal (according to supplier group) posting control IP1. Please advise on how this can be corrected.

We are unable to create an invoice which includes tax code with tax type set as ‘calculated tax’ and deductible % is different from 100%. Once the invoice is created, it was observed that posting information aren’t balanced. The invoice is in ‘preliminary’ status and it isn’t possible to add somewhere any amount to balance the invoice. When trying to perform the functionality, RMB > Post Invoice, the invoice status would update to PrelPosted. However, we couldn’t finally post the invoice as there is no way to balance the invoice.

Tax Code can be deleted from Tax Codes window, although the same Tax Code is added/defined in Posting Control Details. Please explain the functionality behind this, since as per my understanding it should not be possible to delete the Tax Code if used somewhere in the application?

Is there a single screen to see all existing configurations ? Also can we export/import configurations from one environment to another ?

It is noted that all the FSM customers has their environments in cloud , is limited to set up only 3 environments. 01) Is there any specific reason for that? 02) Is this same for the customers who has their environments hosted on premises ?

Posting proposal authorizer summary contains two lines for the same authorizer when authorizer routing rules/assigning rules are involved. Is there any specific reason?

Pick by Choice is a functionality introduced in App10, there we have the option to select the scope of the choice we should be given when making the choice. My question is when I allow this functionality to be used on stock for which the pick list has been created and printed how does it work when a change is made to the existing picking plan of that stock since the previous pick list has been already printed.

A new button called "start Historic Work Package" was available in Maintenix 8.2 SP5. Users can use this button to record the start of a work package that occurred in the past. The user's role has been assigned the permission ACTION_START_HISTORIC_CHECK, but the button is not visible on the start work package page for the latest version. Only "Start work package" and" Start Work Package and Enter Usage" buttons are visible. Are there more permissions that need assigning to the role to be able to see the "Start Historic Work Package" button?

I am wondering if there is a way to add following pages as buttons to our Homepage- ToDo List: Database Rule Search Task Search Task Definition Search Fault Search Location Search Our To Do menu is brutally long so this would be a timesaver.

Media items which are attached to an active work order, disappear once the work order is moved to a status of Finished.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

In APP9 version unable to update work order Inspection Notes field.

How does the Elimination at (%) works in PM actions?

How to check What TAS version is compatible with IFS Mobile work order Version?

From Apps 9 onwards , outstanding Purchase orders will not auto populate in the Post from Purchase Order/ Manual supplier invoice window, when we have not entered a ‘PO Ref’ . What is the reason behind this functional change?

[b]If you feel that the system is very slow to sync, How to fix it (initial steps) ?[/b]

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?