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We use New Case Issue for recording customer faults/requests.  We have 1 company providing support to its own employees and the employees of another company we also own. However, when the employees raise a case from the 2nd company (customer), it defaults in the case to the 1st company (customer).  The employees raising the case are only assigned to one company so I had expected the system to know which company to enter based on the employee raising the case.  This is not happening.  Does anyone know if there is a way of doing this?

We are testing the scanning functionality of the Scan It app and noticed that in certain screens it drops the identifying prefix character when scanning and in other screens it does not.  Attached is an example, the numbers circled in RED appear with the prefix in front of the scan.  The item circled in GREEN scans correctly and it gets dropped. For example, Move Inventory Part drops the “Q” prefix when scanning but the screen before that which is Part No it does not drop the “P” Is there a place in IFS where you can set what gets dropped and what doesn’t?  Or do you typically set that on the scanner gun itself?  We are using Honeywell CK65’s

Hi,I want to create multiple task for request automatically based on request type selected,I wrote XML business rule for request screen and able to create single task with below XML code.<update_task>  <task>    <request_id>@request_id</request_id>    <task_type>FIX</task_type>    <insert is_initialized="false" />  </task></update_task> Can anyone please suggest how can I create multiple tasks. ThanksRamya   

I have noticed that when a mobile user creates Material Demand and issues the part from MWO Service 10, when looking in IEE you see the Maintenance Material Requisition for the work task and the issued qty but MWO Service 10 is not automatically adding a Sales Part to the Requisition line.  The problem this causes is that the Work Task Sales Line has to be manually updated with the Sales Part Number. If I use the same part and create the Maintenance Material Requisition from IEE, IFS automatically adds the sales part number. I did look at the SalePart Entity and in the where clause it is only grabbing sales parts where CATALOG_TYPE_DB = ‘NON’ I am assuming this is only grabbing non-inventory sales parts.  Does this mean the back office will ALWAYS have to add the sales part for mobile inventory issued?

When i search purchase requisition or  on header RMB please help me how can i do    

How can I place multiple elements in one green box in Lobby design-mode?This is for visual layout. I noticed this Lobby has it, but can’t figure out in design mode how they did it. I’m not able to drag n drop an element inside the green box. In my lobbies it’s always a one-to-one; each element has its own green box.  

When in Master Part, the user clicks Attachments and a document is displayed in the list.  When the user clicks View and clicks OK the user receives the following message:  You must have View access in order to read this file.  How do I resolve this issue. Thank you. John

How can I change the due date on a customer invoice if the correction is due to incorrect payment terms in the customer profile?

Hi, I was hoping someone could help with setting up IFS Connect to send time registration to a 3rd party api. I have created a test custom event where new or changed time registration information is submitted to IFS. My 3rd part company has an API for create time sheet eg https://api.company.com/createtimesheet . So I need to send the API key and respective time-sheet data from IFS. I am just ensure of the routing address/application message setup part. Would appreciate some screen shots of working example if possible

HiHow Can I select Multiple rows in search dialog’s ?I know use ctrl or shift  

We are exploring the possibility for Punch out solution in IFS 10.  Do IFS10 have capability to accept cXML? Is there any solution available in IFS 10? Any insight in to this will be helpful. Thanks in Advance. Regards,   Siva 

How do I correctly create a Service Quotation for Warranty Work?  I have Customer A in IFS and I have a Service Contract For Customer A with a Free of Charge Contract Service Line.  The Service Line has their equipment objects in scope and those objects have a Supplier Warranty.  Since this will be  Supplier Warranty WO, IFS will bill my Supplier as the customer on my WO.   Should my service quotation be created to my Suppler/Customer or to my end Customer A? How do I get this logic to be represented correctly in IFS?  In the Service Quotation I see a spot for Service Quotation but I am unable to enter data in that field on the Work Order Tab of the Quotation.  The only way I seen how to populate this field was preparing the WO and then creating a Service Contract connected to it. 

Hi, When trying to create a new routing rule in IFS APP9 I get the error ROUTECONDITION.ROUTE_CONDITION.ROUTE_TYPE must have a value. I have added APPLICATION_MESSAGE as ROUTE FROM QUEUE OUT1

Hello,We are in the process of implementing Apps10 and working on the Health and Safety module, specifically Incidents.We would like to use this as our Near Miss and Accident reporting tool, but need to restrict access for users to only allow their entries + adding new. However, due to privacy reasons, cannot display other persons information that may have been injured in an accident (coordinator, reported by, etc.).IFS default a user can see all entries for their respective company. Thanks,Jeff Nattermann

Hi Team, we  have few remote working jobs in our Print queue. Is this any issue? what is different between waiting & remote working in Print job? NO jobs in waiting state in Print job. RegardsSuraj

Hello,we are looking into upgrading to IFS10 (current version IFS8) .i have a very basic question: i cannot find the ‘Print Transport task’ option in the Right Mouse Button of IFS10, i read the documentation, looks like it should be under the Right Mouse Button Menu. Can anyone point me to the right direction, if it is moved from right mouse menu...IFS10: IFS8: the option is greyed out but it is there... Thanks 

Is there any embedded business rule, that calculates the Line Item price & adjustment price in quote? If yes what is it? What could be the possible regular expression for validating a currency field along with initial character as “€”. Required help.

I’ve been trying to manually trigger the <perform_send_notification> perform method via XML but the data record doesn’t attach itself to the message.  Here is the XML I’m running: <perform_send_notification>   <parameters>     <dataRow>       <request>          <request_id>1234567</request_id>       <request>     </dataRow>     <distr_list_id>PART_ORDERS</distr_list_id>     <message_name>ICN</message_name>   </parameters> </perform_send_notification>   I run this in the XML Poster and the email is sent, but it’s missing the Request information that I’m trying to pass to it.  I’ve also tried substituting a hierarchy_select statement within the dataRow parameter, but that also didn’t work correctly. Can anyone provide some guidance on the proper syntax to fill into the dataRow parameter in order to connect the data to the message?

Hi folks,   I’m running into a weird situation where old collaborative forecasts from the Demand Client can’t be deleted. I’ve tried to delete trolleys, unpublish to specifics folks in IEE, nothing seems to work.  Moreover, I can’t seem to find documentation on how it’s supposed to work - for whatever reason, I recall that running “create forecasts” on the Demand Server should cleanse old collaborative forecasts….but that doesn’t seem to be what’s happening.  Am I off base in my memory? Is there a way to force a refresh/deletion of collaborative forecasts?  

Hi folks,Wondering if anyone can help with an api grant issue i‘m stuck with? Created few procedures within a package on test db, one named as drop_table_ as below (meant for deleting a temporary table content, not dropping as name suggest )Create or replace package body CB_SALES_QUOTATION_API is procedure drop_table_  IS  Begin    EXECUTE IMMEDIATE 'DELETE FROM ifsapp.CB_NOTE_TEXT_TAB     where CF$_NOTE_TEXT is not null';  end drop_table_;Executing this package via Custom menu rmb which works well with IFSAPP schema .But when i tried executing as a end user i get below message: So far:Granted Package access to the user:        Grant execute on ifsapp.CB_SALES_QUOTATION_API to XXX;         Also, Grant execute on ifsapp.CB_SALES_QUOTATION_API to PUBLIC;Granted table access to the user:         Grant all on ifsapp.CB_NOTE_TEXT_TAB to XXX; Re-logged in as user but still getting above error message on IFS.Strangely, when i use PLSQL dev,logged in as same user i can execute the api and als

I was wondering if someone could give me some information on how a inbound integration should be formated to handle attachments. I would like to send a Image file from another system and attach it to the task.    Thanks,   Graeme

We are using ISO 20022 in file payments, The file name created is very long and strange, so we want to change that logic. How do you do that?  ISO20022 is XML files and the file type have no file template or outgoing file template.    

The voucher detail currency always populates to the billing currency of the entire request. however, each NPU & PU have billing currency's on them individually. if we were to bill 1 NPU line to a USD bill to and the remainder to a CAD bill to, it will ignore those and only put what is under the request itself, not the specific line items. is there a way to adjust the voucher detail to take the currency from the line itself rather than the entire request?

Hi All,any experience of using a custom menu (PL/SQL-block) for more than 4000 characters?Perhaps there is someone around having some tipps and tricks to extend this limitation.  Thanks a lot!Mattis