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Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

Assets (Asset Management)
Buying (Procurement, Demand Planner, ASC, SRM)
Contact Centre (CE)
Data Migration
Distribution (CRM, Commerce)
Document Management (DocMan)
Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Finance (Financials)
Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
HCM (Human Capital Management, Payroll)
Insights (Business Reporter and Analysis Models, EOI)
Products (Manufacturing, Products, Engineering)
Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)
Service (Touch Apps, MWO, MRO)
Supply Chain
Sustainability Applications
Upgrades & Updates

10000 Topics

eqbstalSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Getting access to OnServer file location in IFS Cloud

When using migration jobs, it is possible to write files to an OnServer location. We are using IFS23R2 and the available locations (according to dropdown) are: I don't know if these are standard locations.Are these locations somewhere in our Cloud instance?How would one get to the files that are written to one of these? So how to read a file which was created there using the CREATE_OUTPUT_FILE procedure?I've tried to understand the answer of Himasha in:Totally unclear for me what to do. Also it seems that the documentation for IFS23R2 is helpfull for instances on premise, but I'm certain that I am not understanding that as well (see paragraph Formatting): File Configuration - Technical Documentation For IFS CloudAny help is welcome.

SPierpointDo Gooder (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

Auto Enabling Macros on Business Reporter reports

Hi, We have come across an issue where if we ‘order’ the business reporter report in Excel it errors as it cant find/run the macro. But if we ‘load’ report, it loads up with the box at the top to enable macros. We click enable, then ‘run’ and the report works fine. We have always had issues with these reports running out of the IFS application, which is why we use IFS Business Reporter instead. Are you able to assist with this query please? Our company does have a policy where they don’t want users to use macros, but I’m not sure of another way around it so I’m looking for any options. thank you for your time!

DHCRADPAHero (Customer)

asked in Supply Chain

Operational reports sending via SFTP or XML at event.

When a shipment is changing the status to complete, we need to collect commercial invoice and packing list operational reports in PDF format, to build the documentation package for the carrier. What would be the way to link an event/BPA on the shipments table with a process of automatically generating these two operational reports and sending them to a SFTP location? Is there a way to maybe generate an XML file (same as an E-Invoice process) which can contain the PDF attachments base64 encoded and embedded in the XML?Any hints would be kindly appreciated.

MCIPSTEVSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Postman 401 on Cloud 24R2

Hello, I followed the steps in https://docs.ifs.com/techdocs/24r1/040_tailoring/300_extensibility/010_get_started/400_quickstarts/010_auth/#step_2_-_obtain_the_token_endpoint But I always get a <!DOCTYPE html><html><head><meta name="viewport" content="width=device-width, initial-scale=1.0"/></head><body><center> <div><h1>401 - Authorization Required</h1></div> <div><small>IFS Cloud<small></div></center></body></html> Is the a specific page to test and debug logs ?We are looking to upload documents using the API, but we are stuck with this 401 error.Help appreciated.

ThejSidekick (Partner)

asked in Finance (Financials)

Use of Sub-division Code Part

Hi Experts,We are planning to keep 2 SBUs( Stategic Business Units) in one IFS company using Sub-Division Code Part. It means, we need to generate GL balance for all P & l and balance sheet accounts using Sub-Division code Part as a parameters to see the Traial Balance in SBU level. But, some of the Posting Controls are not allowing us to use Sub Division code part( speciialy in Balance sheet accounts)? Can anyone give some ideas to a way that we can use to seggregate SBUs in one company?

DIMLLKSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Encountering an error: 'exception of type 'android.content.activitynotfoundexception' while attempting to log into the application using IFS Scan It

I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:"An error has occurred. Exception of type 'android.content.activitynotfoundexception' was thrown"All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.I’d appreciate it if you could provide a resolution or guidance to resolve this issue.

ZTC ZTC JGOTAHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Where could I find Trace_Sys.Message for IFS 24 R1?

Hello,I am trying to trace values before and after a super(...) call using Trace_Sys.Message, like this: Trace_Sys.Message('BEFORE super: old=' || oldrec_.rowstate || ', new=' || newrec_.rowstate);super(objid_, oldrec_, newrec_, attr_, objversion_, by_keys_);Trace_Sys.Message('AFTER super: old=' || oldrec_.rowstate || ', new=' || newrec_.rowstate); However, I’m not sure where to view the Trace_Sys messages. IFS Cloud 24R1 doesn’t seem to have a Debug Console.Could someone please show me where these messages can be found in IFS 24R1? If possible, I would really appreciate a screenshot for clarity.Thank you in advance for your help! JL

DMTCCANSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

I would like to use the notify me app, I have it installed on my mobile phone I can log with my credentials, I do not know if there is something I need to do on IFS Cloud side. Thank you Christophe

DMTCCANSidekick (Customer)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Error when updating Budget

Hi all, We got the following error message when updating the budget on SOW Production management screen.See attached screenshot. Can anybody help. Regards Christophe

malik.sallyHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena Navigation - Next Record in a table screen

Hi Community,Does any one know how to navigate from one cell to another vertically.Ex: Project Activity Progress needs to be manually updated. I am trying to find how can I use the keyboard to move to the cell below my cursor. Usually down arrow key takes you, but in Aurena that doesn’t work. Especially for a data entry person like (finance / AP / Accounting) this is going to be challenging without a keyboard shortcut.Version Apps 10 Upd 15. Thanks in Advance!Malik

Anna HolmbergSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

Schedule for irregular working hours

Hi, Scenario:We have an employee not working on a set schedule and project time reporting.Reality could look like working 10 hours on a Monday, 4 hours on a Thursday and then not working again for two weeks. I’ve tried different schedule scenarios and Time Base, Time Registration Base, Rule Types, Parameter List, Wage Codes – you name it. No matter what I do we can’t seem to get more hours than 8 to Results (unless I change Work Hours Sum in Day-by-Day schedules) while reporting 10 hours project reporting. We want this employee to be able to report his project time without having a set schedule with already defined hours. Is that even possible? We want the project reporting hours to match the hours going to Results. If possible, what needs to be done to set this up? This Employee is not entitled to Overtime compensation. /Anna

Sanjeev Kumar AnjineyappaDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Invoking IFS cloud pages from External system

Hi Team, Is it possible to invoke IFS Cloud aurena pages from External system. At high level the user will login to external system select a record (customer, address) and click on link to IFS Cloud aurena page to raise a new service request. Expectation: IFS cloud ‘Create new request’ should open up with prefilled data say customer and address details. The user will then submit the page after adding few more details.

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hyperlink Not Appearing In Web Client

Hyperlink is not appearing in web client, but it is appearing in Smart Client on a certain screen.CC EscalationsSmart ClientWeb Client When loading a different screen the hyperlink shows up.Financial EscalationsSmart ClientWeb Client Does anyone know what might the issue be?

SteveJDo Gooder (Customer)

asked in Finance (Financials)

how to attach customer name / code to customer invoice posting analysis

question on behalf of my accounts team, how do we get the customer to pull through on customer invoice postings analysis as per below screen shot

SupalinDo Gooder (Partner)

asked in Finance (Financials)

GL updates not updating from used to actual costs

GL updates not updating from used to actual costs

KMACSidekick (Customer)

asked in Supply Chain

IFS integration with point of sales applications

Hello All! Has anyone ever used IFS alongside any point of sales applications such as Shopify? We are a manufacturing business but the other half of our operations are Retail/Sales based. Would be useful to hear if anyone has had a similar experience, and how they managed to get set up :) Thanks!

matthunterDo Gooder (Customer)

asked in Supply Chain

Expected Lead Time in Customer Order

Hi we are looking into standard lead times automatically being added to promised dates when entering Customer Order Lines.Currently, even if the Expected Lead Time has a value, the initial Promise Date will still be sysdate. We do get an informational text stating that the suggested date should be sysdate + Lead time, but it allows the line to remain at sysdate.Based on what we read from other forum posts, it seems like this is the opposite to how standard practices work, but we are not sure why our system allows this. Why does the first promise date (during new line creation) not automatically include the Expected Lead Time?

mkozlowskiDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Maintenance Material Requisition - The Inventory Part in Stock does not exist

When trying to create a pick list from the Maintenance Material Requisition page, we’re receiving ‘The Inventory Part in Stock does not exist’. We’ve confirmed that every part record contains an IPIS record and all parts are currently reserved with available inventory. Does anyone know what would be causing this error and preventing us from creating a pick list and picking the parts??

tunstalltomSidekick (Customer)

asked in Distribution (CRM, Commerce)

Creating a Sales Quotation in a Planned State

Hi, Is there anyway to default this (see yellow highlight) as FALSE - “Create Quotation in Released Status” when creating a Sales Quote from a Business Opportunity? I know it’s possible to do this for Customer Orders from the CRM Basic Default Values but can’t see an option for Quotations. I always want my Sales Quotations to be created in a Planned State. Can’t see anyway on CRM Default Values or Site Settings to change this have I missed something or is this a limitation? ThanksTom

Kusal GunathilakeDo Gooder (Partner)

asked in Upgrades & Updates

ODP_SERIALIZATION_ERROR in 22R1 SU20

This error appears in the POSTING CONTROL DETAILS window when editing Requisitioner Id. Error while serializing contents.This error happens when the server cannot serialize the data to be sent to the client.A common cause is that one attribute's length exceeds the defined maxlength in the projection.To find more info, open Log Window or Debug Console, refresh and then check Network Tab in DevTools. In the response there can be more detailed information about the exception.Url: https://prod.***.local/main/ifsapplications/projection/v1/PostingControlDetailsHandling.svc/DynReference_RequisitionerLov?$filter=(startswith(RequisitionerId,%271%27))&$skip=0&$top=101 Date = 2023-10-25T06:48:31.329Z Request Id = 46ffe212-6026-4278-b9c3-d2e9b2991699 Client version = 22.1.3.20220602062839.0<ERROR> {"error":{"code":"ODP_SERIALIZATION_ERROR","message":"Error while serializing contents.”</ERROR> I checked all the tables and views related to this LOV to deter

Magdalena KasjaniukSidekick (Customer)

asked in Finance (Financials)

How to check in IFS the work in progress in the previous period?

Hello,How to check in IFS the work in progress in the previous period? Current production in progress is easy to check, as there is such a report in IFS, but for the previous period there is not.

GutoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Suggest different Sales Part Alternates based on Customer

Hello dear IFS Community, I was wondering if there is a possibility to link a sales part to a customer. Our issue is as follows:We are creating a new part number for an existing product that will be updated. Some companies have a very long and complex process of adding our new part number to their system and will therefore keep buying the old version for a while. Is there a way that we could sort of “phase out” the old Part number for most customers and still allow a few to order it? Our workaround would be to enter a “replacement part” in sales part and every time a customer has to order the older version we would have to manually remove and re-enter the replacement part. Any ideas are more than welcome! Thanks :)OBS: We are on APPs10

REOGIRARDSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Client Warnings are not supported for the action

Hello I’m getting a weird error which I can’t fix.On IFS Cloud 24r1, I added a command Execute Action on Non Conformance Report page.The action is a custom one on a custom oracle package, referenced into IFS throught metadatas.So I can pick the package / action on the NonConformanceHandling Projection. When I click on the command, I got the following error : NonConformance/Form (server error)Illegal operation.Server stack trace error(s): Client Warnings are not supported for the action [Cf_Release]. So 'X-IFS-Accept-Warnings' request header cannot be set to 'true'.Method: POSTUrl: /main/ifsapplications/projection/v1/NonConformanceHandling.svc/Cf_ReleaseResponse Code: 405 - Method Not AllowedThe InitAndEstimate action works fine, it’s also a POST call, but I can see there is no header “X-IFS-Accept-Warnings” on the InitAndEstimate call.I checked in the oracle package, we don’t use any warning, we don’t play with request headers, so I don’t understand what’s wrong.I cannot debug with db

ronDo Gooder (Customer)

asked in Upgrades & Updates

Enable AI features in 24R1

Hi Experts, We are planning to upgrade IFS to 24R1 soon to utilize new AI capabilities in user experience (IFS.ai Copilot:) . My Questions, Should I pay additional subscription for AI services ? Should I enable new components (fndgpt etc ) in solutionset.yaml ? Thanks,Rohana

asked in Supply Chain

Credit checks during shipment completion

We are experiencing an issue with IFS where customer orders are being placed on credit hold during shipment completion by the logistics department, preventing them from closing shipments. Our standard procedure is for credit limit checks to occur during order release by customer service, followed by credit team review and release if necessary.Recently, however, logistics has reported frequent instances of orders being blocked upon attempting to complete shipments. Could you please confirm if there are specific settings within the customer setup that determine when IFS performs credit limit checks and applies credit holds? Specifically, are there any settings that could trigger these checks during shipment completion?Following was set up in basic data and only credit checks at order release and not in any other points ThanksUdanee

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