Skip to main content
Question

Business Lead in IFS Aurena

  • December 23, 2025
  • 3 replies
  • 44 views
S
Do Gooder (Customer)
Forum|alt.badge.img

Hi friends,

I want to use business lead form in my mobile.

I can create a lead but in address section when I want to edit or create an address I can NOT see address1,address2 and … fields.

This issue is NOT observed in IFS Aurena in my computer, this issue is only in my mobile.

Does anyone faced this issue?

Thanks

3 replies

Nikila Dis
Hero (Employee)
Forum|alt.badge.img+13
  • Nikila Dis
  • Hero (Employee)
  • December 29, 2025

Hi ​@Shirin,

The behavior you are seeing is a known limitation of IFS CRM Mobile. In the mobile app, the Address1, Address2, and other detailed address fields are not displayed when creating or editing a business lead. This limitation does not affect Aurena on a desktop, where all address fields are fully available.

Currently, this is by design in the mobile interface, which provides a simplified view for lead creation.

Regards,

Nikila Dissanayake

www.linkedin.com/in/nikila-dissanayake-7140891a0
J
Sidekick (Employee)
Forum|alt.badge.img+4

Hi ​@Shirin 

Can you try by reducing the screen resolution size of your mobile (eg:430x932). The issue seems to be occuring because of large screen resolution.

Thanks  & Best Regards

Jayani

KethakaG
Superhero (Employee)
Forum|alt.badge.img+14
  • KethakaG
  • Superhero (Employee)
  • January 5, 2026

Hi ​@Shirin ,

I created a business lead with an address through my mobile phone.
Please see if you can create an address with address1, address2 fields after changing the phone orientation from portrait to landscape.

Regards,
Kethaka

Kethaka Galappaththi - https://linkedin.com/in/kethakagalappaththi
    Terms & ConditionsCookie settingsAccessibility statement