Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,So I noticed this error when trying to send a dataset load manually from IFS Cloud to PSO: I would have to delete certain Location Region records beforehand to be able to manually send a load successfully. Is there a way to manually send a load successfully without having to delete the Location Region records? Thanks in advance!

Is it possible to personalize the schedule board screen view in FSM6 Smart client. For example, instead of having the schedule board and the task list sections in two rows, put them in two columns.If yes how can we configure this? 

Hi FSM experts,I’m having an issue where the team members for certain teams does not appear on the schedule boardPlease refer the below screenshotsSchedule board:No members shown uner the team 1308609team setup:Parent team setup:Note: team structure is shown prperly on the schedule board Appreciate your help on this Kind regards,Anupama Nagahawatta

In DEV we have recently updated FSM from 6.22 to 6.26 and are now getting the following error when I try to click on the hyperlink on the report screen.   

In Cloud, is there a way to move a group of serial objects that belong to the same functional object to a new functional object as well as:Replace the current party assigned to the serial objects with the part assigned to the new functional object. Change the Owner on the serial objects/part serials to be the party assigned to the new functional object? 

I need to make changes to some of the fields in the Report Time page in Cloud and can not locate it in the page designer. Can someone advise me of it’s location?  Thank you.Maintenance>Work Management>Preparation and Planning>Work TasksMaintenance>Work Management>Preparation and Planning>Work Task  

Hello all!We have observed that the DSE frequently changes the tasks’ allocation to new resources, occurring every 2-3 minutes. So, we want to set a lower allocation frequency.Is there a way to configure the DSE to adjust the allocation process to occur at a lower frequency, say every 10 or 20 minutes? Are there any additional configurations or adjustments that can be made to achieve a lower allocation frequency?If anyone has experience or knowledge in this area, your guidance would be highly valuable. Thank you in advance for your assistance and expertise!

Hi!We’re running FSM 6.5 and recently moved our FSM installation to a new server.  Our production environment is up and working fine, but we’re having an issue with our dev environment.In Dev, when opening any request I get the error “Unrecognized business object 'Payment'”Dev is an exact copy of prod so I’m not sure why this is happening.  The request screen in both environments does reference the Payment table.  And the table exists in both DB’s & FSM metadata.The only thing that I know IT did differently on the new server is they updated the web.config file so I can now select Prod or Dev from the dropdown on the login screen.  Previously I had two separate clients.  Could it be related to that?Any help is appreciated.Thanks!

In some countries the offset between GR Time and UTC changes twice a year. Tasks that were created when the offset was +2, when the offset changed to +3, the UI was displaying wrong values.Are there any recommendations or suggestions available to address this issue?

Hi Team,Can we lower the row max query, if the table has more records in the table.Eg: Part able has 60000 and i need to give 50000 in row max.Can this be achieved in sync rule.  Thank you

Hi Community, Is there any specific API we should target for stress testing? Are there any smoke tests we could perform to our infrastracture in order to assess the auto scaling functionality on azure VMSS? Thank you,Charalampos

Hi,I’m getting an error in PSO events:Warning   SRG   Invalid user or password.    sacoWhat is the app type = SRG? My dataset appears to be running so it’s not a complete failure. Thanks,Rob

I created a list view but on the smart client I receive the below error. When I try the web client, there is no error. Does anyone know what the issue might be?  

Hi FSM experts,Appreciate if you could help me locate a detailed documentation on mobile sync error management.Kind regards,Anupama Nagahawatta

Hi All, I have PM actions set up in one of our test environments. What a work order is generated from the PM action the work order and work tasks are at status of released.  However when I have duplicated this in another environment the work order and work tasks stay at status New.  can any advise if there is a parameter that i need to update to get them to go straight to status released  We are using IFS Cloud 23 R1

 Our understanding is that Azure will retire the AzureRM technology on February 27, 2024.We are on IFS FSM 6.12.  Does IFS FSM 6.12 use AzureRM just for upgrades or does it also use it for the runtime?Put another way, will our IFS FSM 6.12 application stop working after February 27, 2024?Thanks,

When presented with a cycle count or physical count in FSM Mobile the balance on hand values are still available/visible within the mobile Stock screen.  Is there a way to hide or not display the balance on hand while there is an open cycle or physical count document for the part and truck place? The value on hand should not be visible for compliance reasons while doing a stock count to get an accurate physical count of the part.

Hi all!Currently, users on task screen have the option to export data in either raw or formatted format, as you can see in the screenshot. However, for our specific requirements, we are looking to remove the raw data format option.Is there a way of modifying the export options in the task screen?Thank you all in advance! Best regards and happy new year!

Hello,I have a question related to the lookup setting for the custom table.I've created a custom table where I can store the data set. I would like to know if it's possible to configure the CODE field to become a lookup field only in advanced search in order to filter the current data set of the same table.It's not possible to set up the lookup directly in the custom metadata because that would restrict me from creating a new data set in this table as it would always require selecting something existing from the table. Thank you in advance for your kind help.

Following the positive feedback for "Scheduling demystified (22R2)" I have updated the document for the latest IFS Cloud release. 40% more pages, all new features plus some troubleshooting help.  Again, this is NOT an official IFS document, however it was created in collaboration with R&D and there is work going on to release something similar with the product itself. Hence my ask - if you have corrections, feedback, ideas - please do share so we can incorporate them.

Getting  Communication Errors in PSO, Any idea what needs to be checked? 

I have seen a strange behavior in IFS web client 6.21, where the tasks are getting created and finished by IFS_PSO_IFS_PSO, Any comments on this?  other image 

How to use conditional operator in output parameter expression of a business rule. I use the conditional operator like “task.user_def8!=6883?KABEL_C:FIBERKABEL_C”. But getting the error“The expression 'task.user_def8!=6883?KABEL_C:FIBERKABEL_C' contains unexpected syntax. The operation '!=' cannot be performed between operands 6883 and 6883.”  Any idea why it is failing?

Hi All,Does anyone know how to set a value to ‘Appointment Mode’? Looks like this is a new feature in 23R2. 

In FSM, we have extracts, which are set up for most tables for which we have sync rules. Why are extracts needed and will sync rule for a table work without an extract setup for the table?