Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am getting the following error while connecting to webclient. A125: No license information was found for the user. I am doing a fresh application installation. Any idea how this can be fixed?  

Currently our app param SHOW_SERVER_TIME_ONLY is set to "Y" because since our users are placed and often travel all around the world, we realized it's easier for them to set a time in the application --for instance, the beginning of a labor entry on some day at 08:00 AM, because the technician started working at 8:00 local time in his current working location--, that then will be saved as 08:00 AM UTC time in the server, and then other users from any other part of the world would conveniently see "8:00 AM" in the application.Let's consider a scenario where I'm searching for labor entries filtering the start datetime using the ">today" filter. The documentation states that the search variable "today" means "the current date with a time of 00:00", without specifying if "00:00" is in my local time zone or in UTC. Currently, regardless of the value of SHOW_SERVER_TIME_ONLY, the filter "today" works depending on my current time zone. For example, if I'm currently in the time zone UTC -07

Hi Team,Is there any possibility to copy Shift Categories, Shift Template Sets & Shift Templates from one dataset to another dataset. Regards,Shiyaz

Hello to the community,I’m new with IFS and I’m having difficulties. Where I can find the API List for PSO? I would like to send data to PSO (minimum scheduling data) and also retrieved the result.I succesfully authenticated in IFS Cloud, but not for PSO. I’m sure that something simpleFor PSO I followed the guide based on UserName and Password (User who logs into the PSO app).URL - Where I can find the accountId? I left Default.The Gateway is all granted for the user. Do I missing some other authorizations? Thank you

Hi All, I am getting the following error while connecting to webclient. A125: No license information was found for the user. I am doing a fresh application installation. Any idea how this can be fixed?

What options are there to change the current position of a part serial to “Unlocated”? Is it completely controlled by actions taken in the system? Can it be modified manually?  thanks!

Hi, Any idea’s why or contract ID Hyperlink has just stopped working IE product ID 17838 should show S1MC457 against and its just stopped    

how to exclude selected data set from "All Datasets" option in scheduling app param, we have 50 dataset we want to exclude one data set from  "All Datasets" while defining scheduling app parameter. 

In my customer order, when I click the tab “alarm” I see numerous lines that have a “time” alarm but do not know how to get rid of them. I know I can “acknowledge” them but how do you get them to completely go away?

Hi Experts,We need to filter the tasks by the plan_start_dttm and by only using the date part. This field is a datetime field with a mask type of datetime. Now the problem is we are not able to do that easily,ex:  On the web client, Nothing gets fetched since it’s trying to match the exact time as well.One way to do this is to have an expression, But this is clearly not user friendly.Another option would be to use a view and create a field that filters only with the date, and set this view field against the search section of the screen. But this is extra work.Is there any easy solution for this?(Let’s assume that changing the field mask on the metadata level to “dateonly” is not an option)

For example, I need the column to be grouped by its name, resulting in the merging of cells in that particular column in the PDF, while the Excel output should remain unaffected. This should be achieved using the same RDLC file for report generation in Visual Studio.Is there a specific setting to accomplish this?   

Hi,Object Deletion can be performed only for scheduling data?  

Please let me know, whether there are any automatic mechanism for creating part disposition, in our case in mobile created one part disposition but in FSM after some time part disposition duplication created even task is not completed. Note: while duplication creation of part disposition, from mobile part disposition record not synched with DB, it was waiting or ready. Addition Info:Custom client script is not written for inserting the part disposition in mobile.

Hello,I was testing the new release and I have seen this new field Earliest Start. Does anyone know when or if it is triggered by something in particular? I know I can add a time and date manually, but I was wondering if it’s also filled in automatically.  Thank you very much,Iulia

Hi,So I noticed this error when trying to send a dataset load manually from IFS Cloud to PSO: I would have to delete certain Location Region records beforehand to be able to manually send a load successfully. Is there a way to manually send a load successfully without having to delete the Location Region records? Thanks in advance!

Is it possible to personalize the schedule board screen view in FSM6 Smart client. For example, instead of having the schedule board and the task list sections in two rows, put them in two columns.If yes how can we configure this? 

Hi FSM experts,I’m having an issue where the team members for certain teams does not appear on the schedule boardPlease refer the below screenshotsSchedule board:No members shown uner the team 1308609team setup:Parent team setup:Note: team structure is shown prperly on the schedule board Appreciate your help on this Kind regards,Anupama Nagahawatta

In DEV we have recently updated FSM from 6.22 to 6.26 and are now getting the following error when I try to click on the hyperlink on the report screen.   

In Cloud, is there a way to move a group of serial objects that belong to the same functional object to a new functional object as well as:Replace the current party assigned to the serial objects with the part assigned to the new functional object. Change the Owner on the serial objects/part serials to be the party assigned to the new functional object? 

I need to make changes to some of the fields in the Report Time page in Cloud and can not locate it in the page designer. Can someone advise me of it’s location?  Thank you.Maintenance>Work Management>Preparation and Planning>Work TasksMaintenance>Work Management>Preparation and Planning>Work Task  

Hello all!We have observed that the DSE frequently changes the tasks’ allocation to new resources, occurring every 2-3 minutes. So, we want to set a lower allocation frequency.Is there a way to configure the DSE to adjust the allocation process to occur at a lower frequency, say every 10 or 20 minutes? Are there any additional configurations or adjustments that can be made to achieve a lower allocation frequency?If anyone has experience or knowledge in this area, your guidance would be highly valuable. Thank you in advance for your assistance and expertise!

Hi!We’re running FSM 6.5 and recently moved our FSM installation to a new server.  Our production environment is up and working fine, but we’re having an issue with our dev environment.In Dev, when opening any request I get the error “Unrecognized business object 'Payment'”Dev is an exact copy of prod so I’m not sure why this is happening.  The request screen in both environments does reference the Payment table.  And the table exists in both DB’s & FSM metadata.The only thing that I know IT did differently on the new server is they updated the web.config file so I can now select Prod or Dev from the dropdown on the login screen.  Previously I had two separate clients.  Could it be related to that?Any help is appreciated.Thanks!

In some countries the offset between GR Time and UTC changes twice a year. Tasks that were created when the offset was +2, when the offset changed to +3, the UI was displaying wrong values.Are there any recommendations or suggestions available to address this issue?

Hi Team,Can we lower the row max query, if the table has more records in the table.Eg: Part able has 60000 and i need to give 50000 in row max.Can this be achieved in sync rule.  Thank you

Hi Community, Is there any specific API we should target for stress testing? Are there any smoke tests we could perform to our infrastracture in order to assess the auto scaling functionality on azure VMSS? Thank you,Charalampos