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Question

Server TimeOut during importing Mobile Design


JuniSihombing
Hero (Customer)
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While importing mobile design often times I get server timeout error:

“The server has not responded in the past minute. Click OK and verify that the operation has completed. If this message reappears, contact your administrator.”

 

The xml file only has 2 designs.

 

Is there any way to avoid the timeout?

8 replies

SAMLK
Hero (Partner)
Forum|alt.badge.img+13
  • Hero (Partner)
  • 237 replies
  • January 30, 2024

Hi @JuniSihombing ,

You can increase the client time out app param value to extend the client session. By default, it is setup for 1 minute (60 seconds)

 


JuniSihombing
Hero (Customer)
Forum|alt.badge.img+11
  • Author
  • Hero (Customer)
  • 133 replies
  • January 30, 2024

Hi Saranga @SAMLK ,

 

I have put the app-param to 300 (5minutes), but still got the error.


SAMLK
Hero (Partner)
Forum|alt.badge.img+13
  • Hero (Partner)
  • 237 replies
  • January 30, 2024

@JuniSihombing 

I believe that the 2 mobile designs are heavily configured. :) I had the similar issue sometimes back and I was forced to increase the app param setting more than 400s because of the same issue. Then reverted it back to 60s after the process was finished.

https://community.ifs.com/ifs-field-service-management-fsm-employees-partners-only-103/timeout-while-importing-fsm-mobile-design-10115

Not quite sure whether you have access to this.


JuniSihombing
Hero (Customer)
Forum|alt.badge.img+11
  • Author
  • Hero (Customer)
  • 133 replies
  • January 30, 2024

Hi Saranga @SAMLK ,

Unfortunately I am not able to access the post as it’s intended to IFS employees and partner.

 

Was the solution of that post to increase the app-params?

Could you help posting the issue and solution here? 

 

Thanks in advance,

~Juni

 

 

 

 


SAMLK
Hero (Partner)
Forum|alt.badge.img+13
  • Hero (Partner)
  • 237 replies
  • January 30, 2024
JuniSihombing wrote:

Hi Saranga @SAMLK ,

Unfortunately I am not able to access the post as it’s intended to IFS employees and partner.

 

Was the solution of that post to increase the app-params?

Could you help posting the issue and solution here? 

 

Thanks in advance,

~Juni

 

 

 

 

Hi Yes @JuniSihombing it was to increase the value for the app param


JuniSihombing
Hero (Customer)
Forum|alt.badge.img+11
  • Author
  • Hero (Customer)
  • 133 replies
  • January 30, 2024

Thank you.

 

I’ll try to put to very high number next time.

 

Currently we have removed the non-default design, as it’s not used.

The xml file is smaller now, and it was successfully imported to other environment.


Shneor Cheshin
Superhero (Employee)
Forum|alt.badge.img+28
  • Superhero (Employee)
  • 1173 replies
  • January 30, 2024

Hi @JuniSihombing 

If there are any old revisions, I would recommend removing them as well.

You might have only 2 designs but with multiple revisions which might cause the same issue.

Cheers!


JuniSihombing
Hero (Customer)
Forum|alt.badge.img+11
  • Author
  • Hero (Customer)
  • 133 replies
  • January 31, 2024

Hi @Shneor Cheshin,

 

thank you for the suggestion.

This default design has only 1 revision. 

 

I will put your suggestion into consideration in the future.

 

Cheers,

~Juni


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