Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

thomas meeksDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Does anyone know if Allow Multiple Visits flag in 23R1 is not working with PSO or if there is another configuration needed in 23R1 to allow PSO to split an activity across shifts and availabilities? Thanks!

703

1 year ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Time Clocks duplicating

What would cause a time clock to duplicate its output?We currently have two timeclocks to create non part usage lines, one for travel time and one for labor. However it seems like in some situations a duplicate labor line is created TravelStart - Enroute, End - In processLabour Start - In process, End - Wrap up Has anyone seen something similar? What is causing the ‘resume’ entry and is it related?

220

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

gantt charts in IFS

hi, what kind of gantt charts are available in IFS like dispatch console, resource monitoring chart. My requirement if for FSM module-Field service engineers are dispatched to work on the tasks. So I need to see where an individual resource is working, for the whole year, who is working at a particular location etc. See below

810

1 year ago

TNCBSNYDERDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - The underlying connection was closed: The connection was closed unexpectedly

On FSM 6.16, we are routinely running into outbound integration errors that result in the error “The underlying connection was closed: The connection was closed unexpectedly.” The vast majority of the records are published successfully without issue, but a handful receive this error daily. These errors occur on multiple outbound integrations from FSM. They occur daily and always around the same time just after business hours. However, almost every single time, the data is actually received at the target system but since the error gets thrown, FSM will send the same data again, sometimes duplicating the data in our ERP. Any suggestions on what to look for either within FSM or the infrastructure would be appreciated.

902

1 year ago

ERCKOMALKDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO login issue

Hi Experts,We have recently installed PSO 6.11.0.5 in one of our environments, however when we try to login using Administrator it opens the app with some numeric codes. How can we rectify this? Also, although we have removed all OIDC parameters, it is still redirecting to Azure page for authentication. Is there a way to stop this?

642

1 year ago

ShaikDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM SSO OIDC UI101 connect errors access_denied

Hello , I have configure SSO for FSM desktop client. Its working for me only .For other users i am getting the error OIDC UI101 connect errors access_denied Can anyone please let me know what might be the issue error Thanks

342

1 year ago

meenakshimDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Archive Error in Server Logs

Below error we are getting in server log while running archive scheduled processes.and tasks are also not getting archived.Timestamp: 2023-06-13T14:23:57.8895333+00:00Message: Exception Message : Exception of type 'Metrix.Global.Exceptions.AbortSaveWithoutErrorException' was thrown.Source : Not AvailableTarget Site : Not AvailableHelp Link : Not AvailableInner exception message : Exception of type 'Metrix.Global.Exceptions.AbortSaveWithoutErrorException' was thrown.Inner exception source : Metrix.BusinessServerInner exception target site : ProcessArchiveRecordStack Trace : Inner exception stack trace: at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.ArchiveManager.ProcessArchiveRecord(DataRow RowToArchiveIn, BusObject TableMetaDataIn) at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.ArchiveManager.ArchiveRecords(String TableNameIn, DataRowCollection RowsToArchiveIn, BusObject TableMetaDataIn, DateTime ArchiveDateTimeIn, metrix_run_logRow MetrixRunLogI

743

1 year ago

sarahkSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DefriefReview Screen TechSignature ID

HI ,FSM mobile - We are using FSM 6.21 Version and New Debrief Review screen we are using in mobileWhenever Updating/Inserting the task signature id through Client Script TECH_SIGNATURE_ID is updating as negative values and syncing takes long time Need Suggestion. Thank you @Saranga Amaraweera

562

1 year ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Auto assignment in PSO

Hi All, Problem Statement: We dont want any low priority task to get auto assigned during out of hours, that is in oncall shifts. Is there any possiblity to stop the automation. Regards,Shiyaz

11411

1 year ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is there any possibility to schedule jobs based on Work order type

Hi,On-call shifts can not be set as automatic as 'on-call' . If you enable auto scheduling for on-call it will assign minor or preventive work to fill up the on-call shifts.Is there any possiblity to disable Low priority task or Work order type based shifts to be enabled. Regards,Shiyaz

393

1 year ago

ERCEUPENSIDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Scheduling manager what is table name

Scheduling manager what is table name in Data base ?

325

1 year ago

PREETHI_ADo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Enable a deleted task

How to make a deleted task in alive again in FSM?

411

1 year ago

EVongDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Making Scheduling Exception inactive

I have unchecked the “active” checkbox to make a certain Scheduling Exception inactive, however this exception type still appears. is there another step i’m missing?

241

1 year ago

Brian MausDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 - web client scripting - wait nicely for run to finish?

So I’ve got a web client script which is basically: 1. do stuff 2. run billing generation/initialize receipt/whatever returns a run ID 3. (when 2 completes) do stuff that requires 2 to be done 3 can’t run until 2 completes. Right now I just loop until the log says it’s complete and call a SQL query that’s just a WAITFOR every repeat so it plays nice.Is there a built-in/better way to wait for 2 to finish?

1065

1 year ago

EVongDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ALLOW_PARALLEL_TASKS and Allocated Tasks

In FSM, we have ALLOW_PARALLEL_TASKS set to “N”, so that we are unable to overlap tasks. When trying to fix calls to a tech for date/time we are finding issues where we try to fix a call to a tech who for all intents and purposes is “available”, pso will do the tentative change, but later, ignore the change and goes back to normal. I think FSM sees something there. When we try to fix tech/date/time manually in fsm, we get the error that we cannot overlap….but nothing is there. Tried searching for tasks (of all statuses) that have that tech attached to it, but nothing shows that the tech is busy during that time. Also confirmed there are no calendar exceptions.How can we check what PSO is allocating (to confirm if FSM is seeing this and thinking tech is busy), or what else could the issue be?

700

1 year ago

dsuciuDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Add custom logic to FSM Technician Portal

We are currently using FSM Technician portal from version 5.6.3 on which we were able to add custom validation logic (via .NET code), including highlighting specific fields or line to make it easier for our team to do their tasks. Wondering what options we have if we’ll use version 6U24 ? Client scripting functionality is not robust enough to accommodate complex logic we need. Is there a way to insert .NET code or JScript code in this version of Technician Portal?

140

1 year ago

EVongDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How does "MaxPossibleSpeedMPS" differ from "MaxSpeedMPS"

Our “maxpossiblespeedmps” is currently set to 40 and “maxspeedmps” is 26. what is the different between these parametres?

181

1 year ago

drooijSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Expected hours in Time Reporting

Hi all,What is filling in the ‘Expected’ in the Time Reporting functionality in mobile? I tried the person exceptions, but that's not it.

421

1 year ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

what is this symbol represent in PSO?

Hi,Can anyone explain the different between 2 symbol in Resources screen in PSO

714

1 year ago

drooijSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Hide info about screen

Hi All,We would like to hide the url, email and phone on the About screen in mobile. I know this is managed by app param (SUPPORT_EMAIL, SUPPORT_PHONE and SUPPORT_URL). But haven't seen any possibility to disable/hide them.

742

1 year ago

JonWosterSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Constraining a task to be manually scheduled

Currently, when we want a task to go to PSO but to be manually scheduled, we apply a skill of MANUAL SCHEDULE to the task. That way, PSO will not find a resource with the matching skill and the task will sit there until it is manually scheduled.However, we want to use Schedule Assistance to manually schedule that task in PSO. We can deselect “Match Skills” and that ignores the Manual Schedule skill requirement, but we want to see suggestions for resources with the other required skills.We tried using a value of 0 for the task, but for some reason it still schedules the task.Is there some way to get PSO to not schedule the task, without having to use the MANUAL SCHEDULE skill trick?

503

1 year ago

MANI0202Sidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Regarding PSO

Hello, I am trying to explore regarding PSO, any documentation or data regarding that will be helpful. Can anyone provide the relevant documents link please. Thanks in advance. Mani Shankar

1453

1 year ago

TatRajatMSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can we increase Alert message popup timing in mobile

Our requirement is to show the alert message in mobile while displaying any error and the alert message timing need to increate beyond the base line alert time. Let say we want it to display for 5 or 7 sec. We can't find any app Param to increase the timing of alert. Is there any way to achieve the same

751

1 year ago

bucrobsiredSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Slow Update to Task Notes Cause?

We have recently upgraded from Metrix 5.3.3 to FSM 6.15. Now our previously fast manual addition of new task notes, or updates of existing task notes is taking a very long time. The best we get is 12 seconds, but this can exceed 20 seconds at times. Our investigations so far show now problem with Database speed so we are assuming the problem may be with the update of the user interface, but were not sure. has anyone else had similar issues and if so how were they resolved?

351

1 year ago

Ian DundasDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Can you have multiple Commit Rules with different Rule Windows in a Rule Collection?

When you set up Rules of type ‘Commit Rule’ you have the option to include a Rule Window and a Day Pattern.Multiple Commit Rules can be defined with different windows/days, and these can be included in a single Rule Collection. When the SDS runs, only one of the rule seems to be evaluated.Is this a PSO constraint or a bug? There are various scenarios that this could be used for including:Committing 2 Activities on Monday-Friday, but only 1 at a time on Saturday and Sunday Committing 2 Activities between 06:00 and 14:00, but only 1 at a time after 14:00 Having one rule with no Next Day Commit that runs from 06:00-15:00, and another with Next Day Commit that runs after 15:00 so that both the time of day and time to end of shifts is used when determining when to commit the next day’s activities

941

1 year ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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