Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We are getting following error when trying to upload a document via MWO app.”Failed to upload the document”.  Also when I checked in failed transaction following was the error. The operation "StartWork" is not allowed for Work Assignment objects in state "Work Started". - ORA-20132: JtExecutionInstance.NOTHANDLED2: The operation "StartWork" is not allowed for Work Assignment objects in state "Work Started".ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 1301ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 8607ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 8330ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 6324ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 6308ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 62946ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 64595ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 21161ORA-06512: at line 1

Hi All,I am facing an issue with mobile application trying to upgrade mobile (v25) getting below error.Metrix password not expired but still getting  error.Kindly suggest how can we solve below error? Thanks,Durga

Hello! We are hosting the FSM app for iOS on a third-party application. On that platform, several users are unable to download the FSM app. What could the probable causes be? Some details:After clicking on download, the download button text turns to ‘Try installing again’ Other apps on the platform can be downloaded without any issue iOS versions on the users’ phones vary between 16 and 17 iPhone regions are also different Users previously had the app on their phones but deleted the older version to download the latest version Any  license related checks needed?Any input will be helpful

Hello EveryoneI wanted to know if there was a quicker way to reduce the size of pdf reports. On some of our reports, such as a customer order, I have pdf files that are 4 MB in size. I've tried reducing the size of the images of the company logo but this has no impact on the size of the pdf. Regards

Where does the activity in the cloud fetch this available time from? I want to change the available time slot for this activity to match the technician shifts. Where should I do this?  

Hi, The end point I am wanting to post to is expecting some custom values to be sent with a repeating element name of customfieldname and customfieldvalue. I have three to pass in this example. The XML structure in the log is correct. However the value for the ‘customfieldvalue’ is only picking up the quantity and placing that in the first customfieldname.                             <customfields>                                <customfield>                                    <customfieldname>FSM_PART_NUMBER</customfieldname>                                    <customfieldvalue>1.0000000000</customfieldvalue>                                </customfield>                                <customfield>                                    <customfieldname>SUPPLIER_PART_NUMBER</customfieldname>                                    <customfieldvalue />                                </customfield>                          

Hello,For our stock count we pull the part ID using the below code: var metrixRowId = getValueFromListDataRow(row, "stock_count", "metrix_row_id");var partId = getDBValue(stringFormat("Select part_id from stock_count where metrix_row_id = {0}", metrixRowId)); The problem with this is our Part IDs recently have been rounding off trailing zeroes for examplePart ID 13003.70 becomes 13003.71452.00 becomes 1452 In some cases if 1452 is a valid part, it will pull information from that other part ID.It doesn’t seem to affect items with a leading zero so00308.50 is not affected.We have notes saying that the below code does not work because of an IFS bug, so this was fixed previously but is now broken again.var partId = getValueFromListDataRow(row, "stock_count", "part_id"); //this returns the wrong value for varchars that end with '.00' due to IFS bugI have tested the above and confirmed it has the same issue. I am looking for workaround solutions such as converting the result to a varchar or

Hi experts,Can you let let me know in which time zone do the timestamps in the server logs for FSM cloud environments represent? Is it a common time zone across all FSM cloud environments or is it specific to customer time zone?Cheers,Buddhima

Hello community. We are looking for options on if and how to send critical place or task notes to a technician using FSM mobile and have them appear in the Important Information box.  Scenario; a task is assigned to a field technician and there are is a specific note type (i.e. “Alert”) on the related place record.  Can we have this appear in the Important Information field on the Home Screen?Thanks,Richard

Hello,I am having some troubles with client scripts and client scripts SQL. I am trying to create a client script that will get user_def9. When I run a test, I am able to get an alert for alert("TEST"); → Working alert(personID); → Working alert(selectedValue + "this is a test")  → Alert only shows “this is a test” alert(personType) → Not working. Shows [object Object] Below is what is in my client scriptvar screenName=getCurrentScreenName();var personID=getUserInfo('personId');var personType = getDBValues("select user_def9 from person where person_id ='JSMITH'");var selectedValue = getDBValues("SP_USER_ROLE",personID);alert("TEST");alert(personID);alert(selectedValue + "this is a test")alert(personType)This is what is in my Client Scripts SQLselect USER_DEF9 from PERSON where PERSON_ID = '{0}'For the web client only, are you able to use SQL queries within the brackets? or do they require an entry in Client Script SQL that needs to be called? Why isn't selectedValue showing what I want

Hello everyone. When a user, while filling out a survey, revises an answer to a previous question, it results in the deletion of all subsequent answers.Example: user answers the questions in a survey and reaches question 12. Then the user modifies the answer to question 4. As a result, answers to questions 5 to 12 are lost.Is there a way to alter this behavior and make sure answers are not automatically deleted?

Hi Guys,I have the following table structure on the request screen. There’s a parent-child relationship between order lines and claims. These two custom tables are connected as follows, I can add/edit records to the claims section without an issue.Now, I need to add the claims table (c_po_line_claims) under the tasks tab of the same request screen. But this time the connection is made via different fields.For this I created an alias of the c_po_line_claims table and made the connection as following. The data is filtered correctly. But when I try to update a record (ex: change the amount and save), I get the following error. It’s trying to run an update on the alias table, which is not an actual table in the database. Hence the error.I guess I’m missing something trivial. Any clues?

Hi,Currently setting up our Test environment (after a successful DEV walk through) for ARP in PSO.Within ARP we’re generating the shifts, but when using FSM to post the <perform_send_rota_data_to_dse> MPM I am not seeing any file create in our Input History or Input folders. I am not getting an events leading to tell me why, and no exceptions in the server logs. The ARP is enabled in FSM and all appears good with the resources being generated via the Initialisation. Just the MPM failing to do anything than give me a false positive.<perform_send_rota_data_to_dse_result>  <response>Transaction Complete.</response></perform_send_rota_data_to_dse_result>But no RAM file created.Cheers Ady

Hi All,Is it possible to add a column of Division in Resource Planner screen where i have highlighted in yellow Colour. Regards,Shiyaz

Hello everyone, I was wondering if there was a way to automatically send task/tasks to MWO Service without having to click on "Transfer to Mobile". Ex: If all tasks are assigned to a resource that has MWO app, then automatically they are transferred to mobile. Can anyone help me with this?

Hi,  I am using Request Management. Upon the completion of the task from MWO my tasks are not updating the status to ‘Work Done’ they are remaining at ‘Work Started’ even though the Work Assignment status is ‘Complete’. Is this standard? What am I missing? Thanks, Chiedza 

Hi Team,We are facing below challenges in FSM mobileSuppose a tech in his mobile device has 5 jobs out of which 4 jobs he can easily navigate and work on itBut if he is going inside the 5th task is app is crashing.Whereas if I give the 5th task to any other member of his team he is able to access the task .Also for the effected tech if I install fsm mobile in any other mobile all 5 tasks are working fine.We are not able to find root cause

I am looking for technical document on the MWO Service application.  Specifically details on how the application syncs with the local cache and where that data is stored on the workstation (Assuming windows in this case).  All the documentation I can find at the moment is on IFS Cloud and Aurena.  Can anyone point me in the right direction?   

Dears, We are trying to export report, the below exception is noticed from server logs.Timestamp: 2024-04-15T16:53:37.8919881+03:00Message: PrintReportManager.CreateSSRReportPDF: Generation of Temp File failed with error: An error occurred during local report processing.Machine: SCDVWFSM10App Domain: /LM/W3SVC/1/ROOT/FSMUAT2-1-133573793046542474ProcessId: 2920Process Name: w3wpThread Name: Please help me out. Thanks & regards,Narsing

Dears, Please let us know the function which is used to call copy map in Client scripts.As I need to create a new task based on old task data. Thanks & regards,Narsing

I was able to create a client script that updates the non_part_usage.user_def4 with the person’s phy_svc_grp_c based on the person’s place. If there is no person attached to the task, it will clear the user_def4. If there is a person attached, it will update user_def4 with the person’s place phy_svc_grp_c. The issue that I am running into is when I change the person’s place phy_svc_grp_c on the  place screen, it does not update to the new phy_svc_grp_c but blanks it out. Custom Code Assignment - On person_id on screen.Screen Events - Client Scriptvar personID = getControlValue('task','person_id');if (isNullOrEmptyString(personID)==true){ alert('I am true'); var rows = getDataTableRows('non_part_usage'); if(size(rows) > 0) { for(var i=0;i<size(rows);++i) { var row = rows[i]; setRowControlValue(row, 'non_part_usage', 'user_def4',''); } saveChanges(); refreshScreen(); } }else if (isNullOrEmptyString(placeId) == false){ alert('I am false'); var p

I’m looking for the best way to for example understand the API changes between 23R1 and 23R2.  The obvious answer is to deploy 23R2 to build place and then compare the OpenAPI spec between that and one of our other environments on 23R1.Is there a better approach or something captured that helps customers understand the potential impacts to upgrading at a technical level? Thanks,Robert

Dears, Can I know where we can we find the FSM Mobile SDK. Thanks & Regards,Narsing

Hi experts,A pretty trivial question. When we do a clone from a prod environment to a dev environment, will this only copy over the data and leave the config changes in dev (ex: Custom metadata, UI , client script changes which are not applied to prod yet).If custom metadata A (which is in dev but not in prod) has the associated db table deployed in dev db, will this db table still be available in dev after a clone from prod?

Good Evening, We've observed that the task.note field is consistently included in various payloads.During unrelated (task) imports, the task.note appears in the error logs and import results.It also shows up when updates are applied to tasks (update results) and when checking mx_u for usage activity, as it is present in every XML payload  (mx_u_07). Despite confirming that neither FSM Default nor custom metadata has the task.note set to Force Select, and even after creating a custom column definition for task.note with Force Select explicitly set to "N", the issue persists. Our problem with this is that task.note often contains extensive text related to job specifications, making it a substantial addition to every payload, usage record, import log, and update payload. This likely impacts performance. Also, the length and format of task.note complicates reading our import logs and is problematic to paste into Excel due to multiple line breaks. Do you have any suggestions on how we can e