Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We have a situation where we will not have the full address at the time of appointment request. We will only have city, country and postal code at appointment request and later at the time of slot confirmation, we will have the full address. Since address is a mandatory field in FSM, we want to use some default address per postal code at time of appointment request and update later once we receive actual address at slot confirmation. The question is PSO will show slots based on default address and later when address gets updated co-ordinates will be changed so will there be any known impact on the task or on the PSO schedule with this address update.Note : Default address and actual address both lie in same zip code so we should not have a situation where there is very huge distance between the co-ordinates of the 2 addresses.

Hi All,If we have multiple server and multiple process then how to segregate outgoing servers for staging functionality.If we have 10 server and 20 process then how we can divied servers equaly. Menas A server can process only B not C and D can only process E not B and C as per the configuration.

All, Is there a way to Hierarchy select with a variable date? Static dates work fine, but I cannot figure out how to put a variable date in a hierarchy selectI tried a variety of expressions & variables without luck, such as: Today() @expression[Today()] @expression[Now()] another dttm column (such as task.plan_end_dttm) This works as intended, with a static date value:<hierarchy_select> <attrs> <attr>task.task_id</attr> </attrs> <primary_table>task</primary_table> <from> <table>task</table> </from> <where> <data_constraint> <constraint> <left_operand>task.plan_start_dttm</left_operand> <operator>gt</operator> <right_operand>4/26/2024</right_operand> </constraint> </data_constraint> </where></hierarchy_select> This is what I’m trying to accomplish, which I cannot get to workSample 1 (variabl

Hi Team I am looking for a document with the comparison feautures of IFS Cloud Service management vs IFS FSM Stand Alone tool. What are available in cloud which is not in FSM and vice versa. 

When we generate a new Work Order and then go to the Prepare Work Order page, and the Prepare tab, there is a Planned Start date and Planned Finish date.  Currently, the Planned Finish date is equal to the Planned Start date plus 7 days.  I do not understand how the scheduling engine is working and do nott wish to manually change large quantities of WOs. How can I change this default calculation from 7 days to 30 days?  (I am in MRO and Fleet Operations, using this module for facility and equipment maintenance in a manufacturing facility).

Once again thank you for taking my suggestion under advisement.  I hope that the constant feedback from our customers will continue to keep our product a best performer.The Idea: Our customer, SaskEnergy, has requested more robust data input masks and field validation within maintenance forms.  Specifically the customer is requesting an extension to our input masks to include widely available libraries available in most modern development environment.   Some example of future masking ability:Lower and Upper Bound numeric values without being restricted to predefined LOVs Lower and Upper Bound field alpha numeric field lengths Masks should not be included as extraneous characters in results ie. a 10 AlphaNumeric mask of 10 “%%%%%%%%%%” should not return trailing mask characters.  Currently this mask will return DOG%%%%%%% if only DOG is entered as a value.  The lower and Upper Bound should control lengthAt a high level the input mask should consist of three partsMandatory Part: Includes

Hi All, Does anybody know if the object groups have been removed with apps 10 integration into PSO.  they are no longer coming over in my load file. Thanks  Wayne 

Good day We have received the PSO 6.13.0.15 software for installation, but no release notes. I have tried looking on the Community, but the latest PSO release notes I can find is for PSO 6.13.0.9. Where can I find the PSO 6.13.0.15 release notes? Regards

Hi Experts,I have a problem with the Repaircenter baseline screen in FSM 6U27.When I click the search button in the Repaircenter screen, it takes nearly 1 minute to show the results. Additionally, if I click on one of the Repaircenter records, it takes nearly 2 minutes to enter the screen. Sometimes, the application is unresponsive when I attempt to enter the Repaircenter record.I have captured the XML query when clicking the search button in Repaircenter, and I have attached the XML.Currently, in my system, the repair_center_view has 80457 records. Can we categorize this as an indexing problem? 

Hi ALl, Working in 23R1 and I noticed some strange behaviour.I created a Work Order from a Customer Order using ‘Related Pages’ > ‘Service Request’. Once the Work Order was created I could go from CO to WO by using ‘Related Pages’ > ‘Connected Work Orders’. But strangely enough, as soon as the WO goes into status ‘Released’, you can no longer navigate from the CO to the WO because the ‘Connected Work Orders’ link is no longer present. It is replaced with ‘Service Request’ again. (see printscreens below). I am happy that there is a possibility to connect a second WO to my CO, but not so happy with the fact that the possibility to easily navigate from CO to Wo is now gone as soon as my WO becomes ‘Released’. Is this intended behaviour or a bug? Looking forward to any feedback on this. Best RegardsRoel printscreens:Customer Order S9000042 with possibility to navigate to WO through ‘Connected Work Orders’ List of connected Work OrdersChecking Connected Work Order ‘68’ with the approp

Hello all,   In this specific tab, there are 6 list views, and regardless of their values or how many of them are displayed, the value of the counter remains the same (It’s always 6).Is there a way to hide the counter in this scecific tab, because this number it not accurate?  Please provide your inputs...Kind Regards

Hello,I already know which APIs to use to update the status of a Work Order Service, but when this is trasferred to the Mobile I had the following error:{    "error": {        "code": "DATABASE_ERROR",        "message": "Database error occurred. Contact administrator.",        "details": [            {                "code": 20110,                "message": "ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device."            }        ]    }} So I was thinking that I need to use another API to do the updates on the Work Order, is this correct? or do I need something else? Thank you!

Up to and including release 23R2, the Resource Group ID is missing in the selector and LOV for field Resource ID in the Assign assistant in the Dispatch Console. Today, only the Resource Group Description is visible and it’s not possible to add the Group ID using Page Designer (the available field Resource Group only contains the Resource Group description).It would be really helpful to see the actual Resource Group ID when using the Assign assistant. 

Hi experts,We have a request from our customer who wants the field technician not to be able to attach an image from his device's library. Only a photo taken by the camera.How do I block this functionality of attaching files to the device's gallery?

We are getting following error when trying to upload a document via MWO app.”Failed to upload the document”.  Also when I checked in failed transaction following was the error. The operation "StartWork" is not allowed for Work Assignment objects in state "Work Started". - ORA-20132: JtExecutionInstance.NOTHANDLED2: The operation "StartWork" is not allowed for Work Assignment objects in state "Work Started".ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 1301ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 8607ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 8330ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 6324ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 6308ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 62946ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 64595ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 21161ORA-06512: at line 1

Hi All,I am facing an issue with mobile application trying to upgrade mobile (v25) getting below error.Metrix password not expired but still getting  error.Kindly suggest how can we solve below error? Thanks,Durga

Hello! We are hosting the FSM app for iOS on a third-party application. On that platform, several users are unable to download the FSM app. What could the probable causes be? Some details:After clicking on download, the download button text turns to ‘Try installing again’ Other apps on the platform can be downloaded without any issue iOS versions on the users’ phones vary between 16 and 17 iPhone regions are also different Users previously had the app on their phones but deleted the older version to download the latest version Any  license related checks needed?Any input will be helpful

Hello EveryoneI wanted to know if there was a quicker way to reduce the size of pdf reports. On some of our reports, such as a customer order, I have pdf files that are 4 MB in size. I've tried reducing the size of the images of the company logo but this has no impact on the size of the pdf. Regards

Where does the activity in the cloud fetch this available time from? I want to change the available time slot for this activity to match the technician shifts. Where should I do this?  

Hi, The end point I am wanting to post to is expecting some custom values to be sent with a repeating element name of customfieldname and customfieldvalue. I have three to pass in this example. The XML structure in the log is correct. However the value for the ‘customfieldvalue’ is only picking up the quantity and placing that in the first customfieldname.                             <customfields>                                <customfield>                                    <customfieldname>FSM_PART_NUMBER</customfieldname>                                    <customfieldvalue>1.0000000000</customfieldvalue>                                </customfield>                                <customfield>                                    <customfieldname>SUPPLIER_PART_NUMBER</customfieldname>                                    <customfieldvalue />                                </customfield>                          

Hello,For our stock count we pull the part ID using the below code: var metrixRowId = getValueFromListDataRow(row, "stock_count", "metrix_row_id");var partId = getDBValue(stringFormat("Select part_id from stock_count where metrix_row_id = {0}", metrixRowId)); The problem with this is our Part IDs recently have been rounding off trailing zeroes for examplePart ID 13003.70 becomes 13003.71452.00 becomes 1452 In some cases if 1452 is a valid part, it will pull information from that other part ID.It doesn’t seem to affect items with a leading zero so00308.50 is not affected.We have notes saying that the below code does not work because of an IFS bug, so this was fixed previously but is now broken again.var partId = getValueFromListDataRow(row, "stock_count", "part_id"); //this returns the wrong value for varchars that end with '.00' due to IFS bugI have tested the above and confirmed it has the same issue. I am looking for workaround solutions such as converting the result to a varchar or

Hi experts,Can you let let me know in which time zone do the timestamps in the server logs for FSM cloud environments represent? Is it a common time zone across all FSM cloud environments or is it specific to customer time zone?Cheers,Buddhima

Hello community. We are looking for options on if and how to send critical place or task notes to a technician using FSM mobile and have them appear in the Important Information box.  Scenario; a task is assigned to a field technician and there are is a specific note type (i.e. “Alert”) on the related place record.  Can we have this appear in the Important Information field on the Home Screen?Thanks,Richard

Hello,I am having some troubles with client scripts and client scripts SQL. I am trying to create a client script that will get user_def9. When I run a test, I am able to get an alert for alert("TEST"); → Working alert(personID); → Working alert(selectedValue + "this is a test")  → Alert only shows “this is a test” alert(personType) → Not working. Shows [object Object] Below is what is in my client scriptvar screenName=getCurrentScreenName();var personID=getUserInfo('personId');var personType = getDBValues("select user_def9 from person where person_id ='JSMITH'");var selectedValue = getDBValues("SP_USER_ROLE",personID);alert("TEST");alert(personID);alert(selectedValue + "this is a test")alert(personType)This is what is in my Client Scripts SQLselect USER_DEF9 from PERSON where PERSON_ID = '{0}'For the web client only, are you able to use SQL queries within the brackets? or do they require an entry in Client Script SQL that needs to be called? Why isn't selectedValue showing what I want

Hello everyone. When a user, while filling out a survey, revises an answer to a previous question, it results in the deletion of all subsequent answers.Example: user answers the questions in a survey and reaches question 12. Then the user modifies the answer to question 4. As a result, answers to questions 5 to 12 are lost.Is there a way to alter this behavior and make sure answers are not automatically deleted?