Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello all, On the response of the API perform_threesixty_appt_request we receive a field called "Available". In our understanding this field determines if the slot is available or not. What are the scenarios in which the slots are returned with "Available= False". Is it possible to only receive the slots for which the field is equal to True?Additionally, is there any available documentation about the type and maximum length of the fields that are required for the API? On Odata documentation (https://[url-environment]/odata/docs) the only information is that they are all Strings.Thank you for the help,Joana Machado

Hi all, FSM/PSO customer receiving following error in PSO application Unable to connect to SIM - no remoting string found error in UAT application.  We noticed Following behaviors in application PSO Gateway errorThe description for Event ID 1254 from source IFSGWY cannot be found. Either the component that raises this event is not installed on your local cThe description for Event ID 0 from source IFSSIM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event:UMBU01MW01*****BDefault Connection request timed out   at OracleInternal.ConnectionPool.PoolManager`3.Get(ConnectionString csWithDiffOrNewPwd, Boolean bGetForApp, OracleConnection connRefForCriteria, String affinityInstanceName, Boolean bFor

HI,  Is there a possible way that you can ensure that when the load file from another application like FSM is sent to PSO, any exceptions that were previously acknowledged are kept and not showing after the DSE works out the schedule? This will be for 6.9 version of PSO and if a specific version of FSM needs to be required then that would be great Thanks

Hi Team, We are looking to add a Invoice Rule for a Tri-annually frequency (every 4 months).Can you please assist in how we can create the same

IFS internal  Installation / SQL Server DB.Getting below error during DB installation and failed. Any idea/advise?

The logs that are generated using the import/export feature of the FSM, to which table of FSM the data of those logs are stored ?

My customer has informed that some of their mobile users have issues with FSM mobile app after customer IT department apply their monthly updates/patches (Microsoft etc.) on servers.The user has to uninstall and reinstall the FSM mobile app completely to be able to get it working again.Has anyone else noticed this behaviour as well?They are currently on FSM 6 UPD 9

Hi everyone,Currently, we encountering an error message on our mobility concerning the update of the latitude and longitude of our “person” card, automatically on mobility.But, we haven’t created a custom process or rule to fetch this information on back-office.Have you ever encountered this message and do you know the root cause ? This error message appears on all our environments for no reason, without doing anything on mobility..(Issue on FSM6U10 and FSM6U13 at this time)Thanks for your help,Best regard  

Hi,We are currently using the Additional Attributes in the FSM-PSO integration, in FSM6. We are transferring some date fields from FSM and PSO, but these are not treated as date fields in PSO. When sorting on these columns, it is sorted as this: Is there any way to format these fields to a date field? I have seen the documentation, which only suggests formating of numbers, which won’t help us in this case.

When user long presses in the Stock screen, the options to move stock are displayed. Is it possible to remove access to one or more of these options, whilst leaving access to others?   

Customer says, “Also my users are seeing their Send log files on the mobile grayed out.  Is that something we can fix so the ones with issues can pull logs?”  Customer is reporting sync issues with their mobile users.What can cause the "Send log files" option in FSMi > Admin to become disabled?  (G2316977-B)Is the ALLOW_ADMIN_EDITS_IN_MOBILE App Param involved in any way?

Hi Experts,Row limit (and Max rows) are in the application by design - to avoid overly broad searches from causing the user to wait for the screen to respond.Can anyone further explain the mechanism of the ROW_LIMIT param?Thank you,Charith Rajapaksha. 

When running the "Part Usage By Person" and not setting any parameters in the selection screen using the export to excel. it runs for a bit and creates an excel file with this in the cell'<'perform_get_report_pdf_result'>'message_logged'<'/perform_get_report_pdf_result'>' Why would you get this error when you are exporting to excel and not to a .pdf?

Hi everyone,  For an unknown reason, the task type is no longer synchronized on mobility while the task extraction rule requires the extraction of all columns. The type is indeed present in the database, in back-office but it’s no longer sent to mobility. Moreover, when the task in completed on mobility and it’s synchronized with the back-office, the task type doesn’t systematically disappear.Do you have any idea of the root cause ? Best regards,Gauthier

We have had a external penetration test done recently and they have advised that we disable SSL 2.0 and 3.0. Use TLS 1.2. is this possible in IFS specifically FSM release 6 update 10?Also they advise we reconfigure the service to use a unique Diffie-Hellman moduli of 2048 bits or greater, is this ok?BTW I know how to do these in IIS/Windows just worried that I will break the application or access. application to work 

Can anyone tell me if it is possible to use Substitution vaiables in Survey questions and Answers? For example, use the place name or model_id as part of a question? We want to setup a survey at the end of tasks that the user can use to verifiy that the task was created accurately  

Hi, Can anybody tell me the difference between the different access levels of a Studio Licence Type and a Named License Type? I.e. what are the additional functions that a Studio Licence Type can do than a Named License Type? Kind regards, Jessica Foon

Hi,We have recently upgraded to FSM6U13, and the dispatchers in our team are working in the web client. Before upgrading, they were working in the backoffice client, where they had the possibility to personalize their own lobbies, using the buttons below:However, in the web client, there are no such option to personalize the lobbies, as far as I can see. It is only the “scroll bar” to adjust the zoom of the lobby, but the “person-lock” icon is not visible. Are there any settings that needs to be adjusted to make this work, or are there a limitation in the web client?

I am trying to set up scheduled SQL backups of the IFS databases, however I get an error saying “Agent XPs Component is Turned Off as Part of the Security Configuration for this Server”. I understand how to enable the Agent XP component, but wanted to check that this hasn't been turned of deliberately as part of the IFS installation? 

We have received a suggestion to be able to show on screen our engineers precise locations live. We are not sure where to start. Can anyone point me in the correct area of IFS I should be looking? Perhaps some basic overview of what is possible would be handy.

When a work order is created, what is the default address assigned to it? Does the address come from the object or the customer?I know you can assign addresses from the customer or object to a work order but just wanted to know what the default is. Thanks! 

Hello, We used to have 2 datasets running in one PSO environnment coming from the same FSM environment. Since FSM 6U13 + PSO 6U8 we manage to run only 1 dataset by FSM environment connected to our PSO one.In other words, we can run 2 datasets in 1 PSO but only datasets coming from different FSM environments. But we do not manage anymore to run 2 datasets coming from the same FSM environment . Do you have experience feedback on this since FSM 6U13 / PSO 6U8 ?Thank you in advance,Regards

Hi,We are trying to add some resource buckets in PSO, to schedule the activities in a better way.However, we see two different issues which we wonder how to solve:When commiting activities to the resource bucket, the DSE overwrites the changes made, so that the activities are uncommited again. In the documentation it says that you should “simply click on the desired bucket shift and then click on 'Make Bulk Changes' at the top of the resulting pop-up.” In our version of PSO however, there are no “Make Bulk Changes” button, as far as I can see. Is there any way that you can “link” persons/resources to the resource bucket. What I want to achieve is that I can commit a bulk of activities to the resource bucket, and that the technician who is linked to the resource bucket is able to find these in the Mobile App.

When changing status in FSM Home screen the UI is not updated unless the user navigates to another screen and returns to the home screen. Steps to recreate the issue:Click on Work Status   Change the Work Status from On Shift to Off Shift.   UI still labeled as On Shift. Navigate to another screen and return to Home UI is now correctly set to Off Shift    

I have always struggled to get Sync Rules working correctly so have largely avoided modifiying them.  However, i need to modify the Task one as we have an issue whereby when a person gets tasked to a new Task, they only see Request Notes added after they have been Tasked.  We need them to get ALL the Previous Notes for that Request.How i understand Sync Rules is that:1.The Ownership Query decides who gets the data2.The Initial Query is the one that runs when a device is initialised3.The Related Query is the one that runs once data in the Table (Task in our case) gets updated.The problem i have had before is when modifying the Related Query it sent too much data and clogged up the system for a week.  I had checked all the joins etc and they were all correct. I cant post it here as i undid it a long time ago.Anyone have any pointers or tips for using and modifying these?