Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

After creating a new project in the project screen, I added a request and the tasks related to particular request were automatically added in the project screen. While deleting a task from the project screen it deletes whole task from the database instead of only deleting the link. But while deleting a request from project screen only the link between request and project screen were deleted. But the deleted request remained in the database. I recreated this issue in both FSM6GSE SQL and MC-ANDRTST-FSM6 environments. Is this the normal behavior or an error?

Projects in FSM:When a previously selected / added request should be removed again from an existing project the functionality is working fine:Navigate to "Requests" in a dedicated project Select / Multi-select the requests Click "Delete" Confirm that 'req_proj_link' record should be deletedThis means that only the connection between request and project is deleted and the request itself is not deleted from FSM entirely.The same functionality should be available on the "Tasks" tab. But the situation right now is that with deleting a task from the project, the task is deleted entirely from FSM.The required functionality would be the same as on the request tab, that only the link between task and project is deleted. Finding:Currently there is no table for tasks like ‘Task_Proj_link’ as it is for ‘req_proj_link’.Question:Is it correct that we have to create a new table like ‘Task_Proj_link’ to make this work for tasks as it works for requests? Or is there another / better way of handling th

If the METRIX account password has expired in FSM. Will this have an impact on the other mobile users' logins as well?

FSM6u8It is required to send GPS location updates from the task assigned person's mobile to the backoffice.GPS related app params are set as belowGPS_LOCATION_COMPARISON_TOLERANCE : 20GPS_LOCATION_COMPARISON_TOLERANCE_UOM : FeetGPS_LOCATION_INTERVAL_MIN : 2GPS_LOCATION_INTERVAL_WORK_STATUS : IN MEETING,ON SHIFT,OFF BREAK,OFF SHIFT,ON BREAKTRACK_GPS_CHANGES : PLACE,ADDRESS,PRODUCT,PERSON,TASKThe task geocodes are not updating every 2 minutes. However it records the geocodes when the task status is updated.On the mobile device the following is configured for the FSM application:location services is enabled location services is set to “Always” for the FSM applicationAm I missing any configurations or are there any known issues with this functionality?

i create this custom field in aurena  and i try to add a where clause “Filter” for this field But Doesnt work, i dont know if  i miss or skip a Step, please help ​​​Regards.

Hi,I have a requirement to select a request contact from the place contact look up, on saving of request. I am trying to achieve this by using following input xml in BR.This is working fine in Smart Client, but not on Web client.Issues  on Webclient -Contact_sequence is not  required field.(though I am passing required = y in xml). Not able to see Magnifier Glass to open Place Contact Lookup. Can anybody help me on this, what am I missing here? or is there any other way to achieve same functionality on Web client?Requirement is - user should not able to save request without selecting request_contact on Web client. ​​​​​​​<update_request_contact>  <request_contact>    <insert is_initialized="false" />    <request_id>@user_input[id=request_id, table_name=request_contact, column_name=request_id, control_type=TextBox, read_only=Y,required=Y, default_value=@request_id]</request_id>    <contact_sequence>     @user_input[id=contact_sequence,     table_name=

Hi,Can anyone help me how to create popup screen similar to screen which is in contact screen which will populate when we click on create person button.  Regards,Ramya 

Hi.Has anyone integrated FSM with What3words or in the process of doing so?Any feedback greatly appreciated as this is something I am keen to progressRegards 

I have a product table and Product extension table. i am trying to create a value BR to update the extension table based on Product table field change. My Primary table for BR is Product but i am getting “Data member specified by USER_DEF26 cannot be found.” error. can any one advise how to create a value BR for extension table

Hi,  There is a  business rule set up to update a field in one table after an insert in another table ( see attached ) but it does not always seem to work. It is currently set to After Commit InsertIs there a way of finding out why it fails or have an additional catch up logic? Is there a way of getting the XML with all the business logic rules in thanks in advance  

I have been working on creating a new screen ,which i have done multiple times before but this time i am getting an strange error. The Screen is setup as an Search Screen and when i open the creen i get an error XML element attrs not found. Check the XML and try again. and when is see the xml query in the search screen it has no attributes <hierarchy_select max_string_length="256">  <attrs />  <primary_table>c_model_team_mapping</primary_table>  <from>    <table>c_model_team_mapping</table>  </from></hierarchy_select> Has anybody seen this before and any guidance on how to fix this.

I have this custom field, the reference  for a LOV is a View , but i need add a where clause for add a filter in this results thar view retrieve. How can i do that? 

Hello Experts,I have setup the HTM parameters properly and HTM dB setup when installing as well. it is licensed properly.  I get these errors for ABE and DSE services. a HTM re-installation is in place just to rule out any installation issues.Is there anything else that I should look in to? Many thanks in advance,Vinu.

Hello Experts, We have HTM (V3) license for NA,US,CA. How do you define  the value for ‘HierarchicalDatabaseMatrixId’ ? even though from V3 onwards USA and Canada HTM is bundled together can we use multiple values for this parameter ID?In HTM DB the matrix ID is shown as NA only, but when i use that i gives me an event error message as shown below: Many thanks,Vinu

Does anyone have information on what size the images for the Home screen should be?

Hi experts,This is somewhat of a trivial question. I’m attempting a basic validation on the task line under a requestthe validation is to throw an error if,Material Order Date > Delivery DateDelivery Date > Planned StartThe business rule I created is as following,The business rule works ok. But the validation message is not picking up the task id. It’s appearing as following, What’s the correct way to refer to the fields of the related table in the message?

Can anyone please tell me how to change the REQUEST screen subtitle for where the role REQUESTCREATEUPDATE is removed?  It states ‘Review your RMAs’ vs ‘Review your requests or press Create...’ where the role REQUESTCREATEUPDATE is present for the user.  We want it to just say ‘Review your requests’ for when there is no Create button.  

Hi, We are using Import/Export functionalities in FSM to load engineers as PERSONs records. I cannot find RESOURCE import/export functions. The screens point to THREESIXTY_RESOURCE table but it’s not there. There are 11 threesixty tables available for import/export but not the scheduling resource.Please advise how to import engineer scheduling resources so they can be linked to PERSONs records so we can set their start and end locations and dozen of other parameters? Thanks,Lukasz

We have an issue on the Customer Portal where we can see thumbnails of image attachments, but cant retrieve the actual file (or any file attachment type for that matter), it seems to lock up for a while then get an error when trying to open it. I am assuming that it can ‘read’ the file (or at least the thumbs.db in that folder) for it to be able to show the Thumbnail, or does it produce a Thumbnail via another method.  I am trying to understand why it can retrieve a thumbnail but not the actual file?

Hi all,I am able to run FSM 5.6.3 iOS application in iOS 13 or lower, but not in iOS 14.It keeps crashing when I tap on the person id or service URL text field on the login screen.When I try to run the app on a device that is running iOS 14, I get the following error message in Xcode: Do you have any idea what might be causing this issue? I am using the same code in FSM 5.7 and the login screen is working fine in iOS 14 for FSM 5.7 iOS app.Also, what is the purpose of the Allow Active Architectures property in the Build Settings? Why is this set to No in FSM 5.7 and set to Yes in FSM 6? Should it be Yes or No for FSM 5.6.3? Is this based on the frameworks that are used in the project (Aviary, Telerik, etc)?

Hi, using apps 10 and looking at the resource analysis screen to review available capacity in a work centre and noticed there are two capacity lines 1) capacity unitisation and 2) adjusted capacity.can anyone explain the difference and how to adjust each capacity line?  regardsJamie 

How do we increase log levels to troubleshoot Customer Portal issues?  Is it done via the Server Log on  the Smart Client?

Hi Experts, I have a situation where I need to compare values in a specific column of a specific table to all the other tables which has the same column. This is a FSM database and I need to query the orphan data (Child values which doesn't have parent values) sometimes generated when upgrade scripts are run. As an example, imagine there is a table called "A" and in that table there is a column called "B".There are numerous other tables which has this same column "B". So table A's "B" column is the parent and all other "B" columns are child columns. So other tables' "B" column can't have values which are not in table "A"s "B" column. I need a query to do following things, 1. To know which other tables have this column "B"2. To know which of these columns have invalid values and to show what those invalid values are Can someone suggest a query to do that ?Best Regards,Atheeq

Want to know how we can use 2 query builder in one element designer as a bar graph.

The customer is experiencing crashes on FSM 6u7 while synchronising messages. We applied a fix from R&D for that issue coming from u9, but it didn't fully solve the problem. The apps still crashes when there are a ton of messages to be syncd in the background. Please note that even without Push Notification, the background sync often works. For some users it seems to not work very much in the background. Sometimes it stops altogether and the following gets logged under Privacy / Analytics: Exception Type:  EXC_CRASH (SIGKILL)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note:  EXC_CORPSE_NOTIFYTermination Reason: Namespace SPRINGBOARD, Code 0x8badf00dTermination Description: SPRINGBOARD, <RBSTerminateContext| domain:10 code:0x8BADF00D explanation:scene-update watchdog transgression: application<com.FSM.Mobile.Superior>:360 exhausted real (wall clock) time allowance of 10.00 seconds | ProcessVisibility: Background | ProcessState: Running | WatchdogEvent: