Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2884 Topics

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO.This has been a issue since day 1 of FSM and PSO implementation in TDC. Normally it takes around 3-4 min to reflect in PSO but after 2,3 days it is getting very slow (it is taking 15-20 min) that users are unable to work on and completely stand still condition coming for them and at the same time we are experiencing slowness in FSM also, then if we are restarting the gateway services and after that it is becoming normal again (it is taking 3-4 min) and FSM also becoming normal. So the story is that in general it is normal slow (3-4 min) but after 2, 3 days it is becoming abnormally slow (15-20 min). There is something happening in PSO services, which is giving this slowness and after the restart it is becoming normal again. We have priority 2 Incident running for this issue and as a workaround we have planned to restart the gateway service in every alternate day to improve the performance

3324

4 years ago

JANDUSDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can we create custom objects- custom fields etc like IFS Applications?

I am new to FSM, can we create custom objects( custom fields etc ) in FSM?

5132

4 years ago

ShivamShukla321Sidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

if Quota functionality is available in IFS FSM?

1152

4 years ago

jolsonDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

New to FSM

I am new to FSM and currently enrolled in the IFS Academy. What advice and resources would help me learn the product faster and better service my future clients? There is a lot of information to digest, and not all of it can be covered by the course.

1883

4 years ago

SOPRUSDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Person and Place

I am new to FSM, when we have a Person, we can define Places connected to this person. In Place record, we can also connect persons to it. Why we need to define it in two places? What are the difference between those two connections?

1742

4 years ago

scstusDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM - query My Places

In the IFS FSM Foundation training class. I created 3 new places. When I go to My Customer screen, why are only 2 places are displaying?

681

4 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Monitor User Usage

RUnning FSM 5.7 (UPD 7) Looking for a way to track user interaction with the system. Within the User record we can see when they logged in and last logged out but we need more. They could be logged in but IDLE all day and not actually working. Any suggestions on how we could pull this data or track it?

2211

4 years ago

Ethan MSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.6.3 Mobile - How to push out design changes?

I’ve updated the design and saved the revision on my phone in the designer, but all the other users are still seeing the old design until they manually go to Admin > Refresh Design Data. Is there any way to push out an update to all devices with the new design?

3972

4 years ago

ipsen413Do Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM business rule expression question

I’m trying to write an expression in a business rule that checks the currently logged in user (User_log_in.person_id) against a team table. However, the team table is not a “related table” to the one used in the rule. Can an expression reference a table that the business rule/process is not related to?

4595

4 years ago

snarayananDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Custom HotKey creation in FSM

Hi All, Is there any feature to create hotkeys to do custom action? Thanks, Shankar

6036

4 years ago

Dhanushki PahathkumbureHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Additional resource function in FSM tasks dispatch

When having an additional resource for a task (task screen > resource tab) how does that alerts the technician he has been added as an additional resource not a main responsible ? Since as it seems currently the task gets displayed to their devices in the to do list and not able to distinguish among main jobs and additional jobs? Also is there a way we could freeze the job for the additional resource until authorized to work on it?.

4141

4 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule input validation question

The business rule input validation TASK.TASK_ID EQUAL some table and column in VALUE_TABLE_NAME and VALUE_COLUMN_NAME field doesn’t work. I am expecting it would verify if the new task_id exists in the VALUE_COLUMN_NAME of VALUE_TABLE_NAME. Is it wrong expectation?

2864

4 years ago

Dharshika AmaradasaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When it tries to login to the FSM 5.7 Mobile, it shows an error message as “UserNotAuthforDev”.

When it tries to login to the FSM 5.7 Mobile, it shows an error message as “UserNotAuthforDev”. No body can login to Mobile client. it works. but suddenly face this issue

1331

4 years ago

thilinaweliwitaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM IOS Executable is not in the mobile service

Customers cannot see the IOS executable in Mobile service as usual. How could they get it? does it related to VPP process?

1021

4 years ago

TierajengSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

About using IFS PSO in FSM

Are we using IFS PSO in IFS FSM Solution for WO Scheduling.?

11685

4 years ago

ShivamShukla321Sidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM implemented with Oracle RODOD integration

We need to confirm that if, IFS FSM have been implemented for Oracle RODOD integration, we need to get experience/references, Also, any implementation with Siebel CRM. Thanks, Shivam

971

4 years ago

Kalpani DissanayakeSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Registering MPM issue

When registering a new FSM MPM, even after configuring all the parameters in "Perform Definitions" correctly, MPM throwing the following error when invoking. "Metadata not found for YourMPMName Contact your system administrator for assistance."

3773

4 years ago

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Difference between smart client user and portal client user

What is the difference between the FSM Smart Client User and Portal Client user ? IS it possible for a user to perform all type of tasks in both the FSM Smart Client and portal client. For example , if a dispatcher user role is there , whether dispatcher user can schedule the task in both FSM Smart Client and FSM Portal Client.

3752

4 years ago

Dhanushki PahathkumbureHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Values which exist for attachment.internal_type in task attachments

Any idea what values the column internal_type in table attachment resides? Which is not a UI column. So far only noted the value SIGNATURE which comes for technician/customer signature attachments. Was not able to confirm the remaining values that may exist in the ATTACHMENT.ITERNAL_TYPE column (apart from signature). I could see an entity ATTACHMENT_INTERNAL_TYPE which resides under FSM codes, that has only SIGNATURE as a code value. Could this be it though the column names slightly differ, any thoughts please?

1142

4 years ago

Dhanushki PahathkumbureHero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Regarding behavior of entities with attachments.internal_type = SIGNATURE in task attachments

Thought of sharing the following upon some recent questions received from a project regarding task attachments. Could be helpful if anyone has the same doubts, also to please contribute to the discussion as there are still few doubts unconfirmed as mentioned in latter. The situation was that customer have had around seven attachments attached to a task with INTERNAL_TYPE = ‘SIGNATURE’ and there was a doubt why they could not see those seven attachments in the device and how the INTERNAL_TYPE gets fetched. And whether they can manually add attachments which has INTERNAL_TYPE = SIGNATURE. See inputs below, It is correct the customer signature attachments should not be visible in mobile for the technician. The reason is technician should not have the authority to edit/remove the customer signature. The customer/technician signatures will be stored in attachments having value as ‘SIGNATURE’ in INTERNAL_TYPE column in database (not visible in UI). This is not controlled in sync rules but fr

1452

4 years ago

Ethan MSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

[FSM Mobile 5.6.3] Updating Travel/Work times on task status change

I am attempting to get the Mobile app to update the TASK.ACTUAL_TRAVEL_START_DTTM field with the current time when the task status is changed from Assigned to En-route via the mobile app. I can update the value via client scripting, however I cannot figure out how to trigger it ONLY when the task status changes from Assigned to En-route. I had thought about updating via a business rule however I would not catch the exact time of when the status is changed on mobile, only when it is synced. Thanks in advance for advice!

2182

4 years ago

RwjgoedhartHero

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Question; Where are Custom Fields defined?

Hi All, In the FSM Mobile Application there are baseline CUSTOM fields, as well as the ability to create CUSTOM fields for any screen. Some of the existing Custom fields are; CUSTOM.FULL_NAME DebriefOverview Screen CUSTOM.FORMATTED_TIME JobList Screen Displays a concatenated view of task.plan_start_dttm and task.plan_end_dttm CUSTOM.FULL_ADDRESS JobList Screen Displays a concatenated view of address, city, state, zip etc. There is the capability to add Custom Fields, which you then have the ability to configure limitedly. My question; It seems that all allowed configuration through designer is limited to the source and description, as present in the mm_field table. Nowhere in the mm_field table, or any other mm_field_** tables, can I figure out where the real source of these custom fields is defined. Ref guide seems limited to the statement “If the field you want to add is not bound to a specific table and column, select Custom Field” Where, if at all, in the da

4083

4 years ago

josdepijperHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: Use client script sql in Data Source Designer

Could it be, that Client Script Sql in FSM does not work yet? I can not get it up and running and there is no documentation for it.

5014

4 years ago

Chandima AthukoralaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Oracle version support for FSM 6

We have a question on Oracle version support for FSM 6. As, the mainstream support for the Oracle databases 12.1 was already ended in July 2018; and the extended support will be until Jun 2021. we currently use 12.1.0.2. Hence, we need to know by when IFS is planning to support the newer Oracle versions for FSM 6? As the latest available oracle versions are 12.2.0.2 (18c) and 12.2.0.3 (19c); and 19c is highly recommended by Oracle and due to longer support. Hence, would want to know when these will be compatible with FSM 6.

2842

4 years ago

Chandima AthukoralaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Field Service using unsecure functions on android

We have observed IFS Field Service using unsecure functions on android. The mobile application is using com.aviary.android.feather.common.utils.IOUtils.unzipEntry in an unsecure way. See https://support.google.com/faqs/answer/9294009 for specs on how to fix the issue. We are using FSM 5.7. update 6. Do you have any idea if this has been looked in already?

1812

4 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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