Hello,
my customer needs to get the licence key file in order to proceed with installation.
I already contacted with IFS Sales person that triggered the requests.
It’s difficult to manage the customer relationship considering that he signed the contract in December and that is receiving related bills, but IFS did not provide yet all the necessary files to install the software. By registering into the customer portal under the Customer CID code there is not even the possibility to request access to the support portal. So they are not even in the position to raise a Case.
Anyone encountered the same problem? Any suggestion about how to proceed?
