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Assets (Asset Management)

This will include the questions related to Enterprise Service and Assets Management, Asset & Product Design.

  • 1,133 Topics
  • 3,370 Replies
1133 Topics
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Sidekick (Partner)
XitSriniJSidekick (Partner)
asked in Assets (Asset Management)
Multiple Visit Functionality in EAM Solution V/s NGSM

Dear All,In EAM, when work task is allowed to have multiple visits and the assignment is transferred to mobile. When 1st Work assignment is set to ‘Incomplete’ or ‘completed’ the remaining assignments will be cancelled as shown in below screenshot.Where as in NGSM, when 1st work assignment is set to ‘Completed’ the remaining assignments will be in Accepted status as per below screenshot. When work assignment is set to ‘Incomplete’ the remaining assignments will be removed and will not appear in the Assignment Tab as per following screenshot.  Is there a way in EAM solution, some setting of some sort where we can configure that upon 1st Work Assignment completion the remaining assignments will be in ‘Accepted’ status same as NGSM after incompletion so that technician can use same chain for revisit. Work around found that on same work task we need to do the direct assignment so that new chain of visits to appear as per following screenshot -   IFS Cloud Version Details:Application servic

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X
Sidekick (Partner)
M
Do Gooder (Customer)
mmhpknsDo Gooder (Customer)
asked in Assets (Asset Management)
Unable to delete an inventory part

We are trying to delete an inventory part because it was entered incorrectly and are getting the following error message.  

704
Link
Superhero (Customer)
H
Do Gooder (Customer)
HilalSTSDo Gooder (Customer)
asked in Assets (Asset Management)
Automatic locking of the user account

There is a user in IFS 9. This user's IFS account automatically locks. This user does not forget their password or enter it incorrectly. I open it in the morning, and when I close the IFS account in the evening, it automatically locks the next day. What could be the reason? This situation occurs with several users.

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H
Do Gooder (Customer)
F
Sidekick (Partner)
fordorinSidekick (Partner)
asked in Assets (Asset Management)
Work Task from template creation error

Hi all,Faced with error creating a work task from template: jtTask.insert: field [APPOINTMENT_REQUIRED] in Work Task may not be specified for new objects.Are there ideas how to fix it?I tested the same action on the Demo environment - no errors.IFS 25R1. 

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V
Hero (Partner)
R
Do Gooder (Partner)
Ramesh_WDo Gooder (Partner)
asked in Assets (Asset Management)
Replicating wrong WorkOrders to the Offshore

Hi,We recently found a few instances where irrelevant Work Orders were synced to the offshore. The replication is configured by site, but some work orders from other sites are also being replicated. This issue seems to occur only for LU: WorkOrderJournal.Has anyone faced this before or have any clues on the possible cause?Environment: IFS Apps 10 UPG 19 

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R
Do Gooder (Partner)
N
Do Gooder (Customer)
Nick JonesDo Gooder (Customer)
asked in Assets (Asset Management)
Technical Characteristics query and or reporting

We have technical attributes assigned to our Serial Objects in IF Cloud. Is there any we to query Serial Objects by a particular Technical Characteristic? i.e. return all objects with “X” characteristic, and/or then sum the total of the value(s). Thanks Nick

302
N
Do Gooder (Customer)
J
Do Gooder (Partner)
JnewbrookeDo Gooder (Partner)
asked in Assets (Asset Management)
Scrapped Serial Objects in PM Program

Hi  when looking to add objects that are missing from the PM Program the list includes serial objects that are scrapped, if they are scrapped they are not eligible to be included but you only know they are scrapped when you have got to the point of adding them in, which is a waste of time. Is there a way to remove from the list altogether or at least identify them so you don’t try and add them in and have users waste precious time? 

192
J
Do Gooder (Partner)
HAFFRASVE
Sidekick (Customer)
HAFFRASVESidekick (Customer)
posted in Assets (Asset Management)
Generate Invoice Preview for Customer - Merge by Sales Part with Cost Based Pricing

Testing use of Service Contract and Invoices from Work Tasks based on Cost Based Pricing  on our 24R1 SU12 version, and use of Merge By Sales Part does not work according to our expectations.Is someone using a similar setup in newer versions?    Invoice Preview with Invoice Scope CustomerMy expected result here would be 1 line with the total quantity and amount for my 8 personell lines  I get the same result if I create the Invoice Preview with Group Level Work Order (2 extra lines due to the date used as filter in the first scenario)  Invoice Preview with Level Work Order                                               Our Invoice Rule on the Service Line on the Service ContractOur Invoice Rule  

521
Nethmini Kosvinna
Superhero (Partner)
F
Do Gooder (Partner)
FleStefScDo Gooder (Partner)
asked in Assets (Asset Management)
MWO Service Classic vs. MWO Service

It seems both apps gets updated and the functionality seems to be quite identical. What is the exact difference between the 2 apps? 

462
Dakshinie Wickramasinghe
Hero (Employee)
H
Sidekick (Partner)
HashmitSidekick (Partner)
asked in Assets (Asset Management)
Work order report control attachments prompt to save for some users

Hi all   we use the Work Order Report Control → Work Task print flow. For us the Work Tasks print fine, but some users see their attachments prompted to save/open instead of being printed (attachments never auto-print). Expected: single print action prints Work Task pages and attachments (preferably as one merged PDF).note - this is only for some users Request: anyone who've implemented server-side bundling (convert attachments → PDF + merge) or Print Agent configs / command examples to auto-print Office docs   please share. 

181
geirsigve
Hero (Employee)
T
Sidekick (Customer)
TMurphyNS
asked in Assets (Asset Management)
ETM Import outbound.self.remarks losing formatting

Hi there,I am trying to add a string to the beginning of the Description (remarks) in ETM but when I do the formatting is lost. It will look something like this …“New String ” + outbound.self.remarks Is there a way to maintain the formatting. 

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R
Sidekick (Customer)
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Assets (Asset Management)
MWO Plan Next Visit

Hi Exterts,In MWO, when I try click Report in, then it prompts the following message “Do you need another Visit”. Where in IFS clould I can configure and control this? (This is a standard function not an eform)I dont see any option in workflow configuration under Action? Thanks,KM

192
K
Sidekick (Partner)
Cindyhutchins
Sidekick (Employee)
CindyhutchinsSidekick (Employee)
asked in Assets (Asset Management)
Scheduled PM Criteria Based Tasks in Cloud

I am trying to set up a database task for condition or criteria based PMs to run automatically, however I can no longer find the PM_Criteria method in cloud. We can still manually run the condition based in the maintenance plan but that is not a viable option for most companies. What am I missing?

363
Cindyhutchins
Sidekick (Employee)
N
Do Gooder (Partner)
nkotakondaDo Gooder (Partner)
asked in Assets (Asset Management)
Work Order Connected to Project Activity

HelloIn 25 R1, When a Work Order is linked to a Project Activity and a Work Task is cancelled while still having assigned resources and material lines, the associated committed costs continue to remain recorded against the Project Activity.The key concern is that these costs are not automatically rolled back to reflect the cancellation of the Work Task.Could someone clarify the recommended approach to correctly adjust or reverse these costs at the Project Activity level to ensure accurate project cost tracking? Alternatively, is this behavior considered a system defect/bug?Your guidance would be greatly appreciated. Thank You 

210
N
Do Gooder (Partner)
PMGannon
Sidekick (Customer)
PMGannonSidekick (Customer)
asked in Assets (Asset Management)
MWO Filter for User Default Site

Can anyone tell me how to create an entity filter for Mobile Work Order, so my technicians only see the work orders for their default site? I tried this WHERE clause (see screenshot) but it is not working: CONTRACT = #USER_DEFAULT_SITE# OR (USER_ID = #USER_ID#)

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PMGannon
Sidekick (Customer)
R
Do Gooder (Customer)
RAGTDo Gooder (Customer)
asked in Assets (Asset Management)
Best Practice for Measuring Equipment Downtime in IFS

Hi everyone,We’re relatively new to IFS at our company and are currently working on improving how we track and report equipment downtime.Recently, we’ve taken some objects out of operation and then brought them back online. However, we’re missing a clear report or overview that shows the actual downtime duration for each equipment. From what we’ve seen so far, there doesn’t appear to be a standard solution in IFS for this.Has anyone implemented a reliable method for tracking equipment downtime in IFS?Any advice, best practices, or pointers to existing functionality would be greatly appreciated!

411
B
Do Gooder (Partner)
lamaus
Sidekick (Employee)
lamausSidekick (Employee)
posted in Assets (Asset Management)
Isolations/Permits in Cloud-Video or Work Instructions

Trying to convert an old APP9 work instruction to Cloud, and finding roadblocks along the way. This seems to be way more complicated than it should for such an important function. I’ve worked with other ERPs in the past which were way less complicated.Has anyone been able to get the end-to-end process working in cloud. Or does anyone have related documentation or video? I understand R&D is changing this functionality...any idea when? 

1957
lamaus
Sidekick (Employee)
Vimukthi Mahakumbura
Superhero (Customer)
Vimukthi MahakumburaSuperhero (Customer)
asked in Assets (Asset Management)
Scanning in Technician Portals

Has anybody configured Maintenance Technician Portals to use scanning? For example, to select the object by scanning a barcode or qr?IFS Cloud

261
P
Do Gooder (Partner)
X
Sidekick (Partner)
XitSriniJSidekick (Partner)
asked in Assets (Asset Management)
How to restrict MMR status to Planned in PM Generated WO that are due on Sysdate

Dear All,There is discrepancy in status of MMR’s generated from PM Action WO’s based on due date. Following its the scenario explained in detail with requirement. Please let me know if there is possibility.Application Version Details:Application service update: 24.2.7Framework service update: 24.2.9IFS Cloud Web version: 24.2.9.20250806053050.0IFS OData provider version: 24.2.9.20250801114025.0 Scenario:We know there is due date in the PM Action maintenance plan. For both Calendar and Condition Based PM's In the Work task template for one of Work List line planned material line is there and this WTT is used in PM Action, it can be either Calendar or Condition. Set up PM Action in such a way that PM falls due today (on sysdate when you are carrying out this scenario). I have set up 2 PMs separately one calendar and other condition. Calendar PM is monthly PM and starts from today. Enter Measurements accordingly so that Condition PM generated WO today (on sysdate) Generate WO for both Cal

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X
Sidekick (Partner)
N
Do Gooder (Customer)
Nick.vanDo Gooder (Customer)
asked in Assets (Asset Management)
work order package

Good day everyone i have a question regarding the creation of work order package. so when i have an active work order created i would like it to have some mandatory items already added automatically and (alphabetically if possible) in the tab Materials. thanks for the help.

270
N
Do Gooder (Customer)
hardik
Hero (Partner)
hardikHero (Partner)
asked in Assets (Asset Management)
"MWO Service App v10 not working on iPad 5th Gen (iOS 16.7.11) – Any upcoming compatibility update?"

We are running IFS10 with MWO Service app version 10. ✅ Login works fine on newer iPads (iOS 18.5). ❌ On iPad 5th Gen (stuck on iOS 16.7.11), login fails with “Service not reachable.” iOS cannot be updated further on these devices. Business Impact:Our field engineers widely use older iPad 5th Gen devices. Replacing them would mean significant hardware costs and logistics challenges. We need to know if there is a planned MWO v10 update to restore compatibility with iOS 16.7.11, or if an older working IPA build can be used temporarily.

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hardik
Hero (Partner)
Tom Leenheer
Do Gooder (Partner)
Tom LeenheerDo Gooder (Partner)
asked in Assets (Asset Management)
Request order printout missing ?

Hello, i’m looking for a way to print my Request order but unable to find the print button. In the Prepare work order screen you have the 3 dots and a print option, but in Request management we dont see this option. Work order: Request order: 

443
Harm de Brouwer 12Guide
Sidekick (Partner)
K
Sidekick (Customer)
KHAN001Sidekick (Customer)
asked in Assets (Asset Management)
Single WO with multiple object ID

How to create Single Work Order for Multiple Object ID, through PM action for example multiple Fire and gas detector to be checked on single zone, I need one work order to be generated with List of Object ID I am using Maintenance Module

29012
C
Do Gooder (Customer)
L
Do Gooder (Partner)
luidesDo Gooder (Partner)
posted in Assets (Asset Management)
Basic Asset/Maintenance Data Configuration

Hello, I hope you're all well!I'm just starting to learn about Enterprise Asset Management (EAM). I'd like to know if anyone has a guide for basic configurations like People, Tools, and Machines. This can be done with any version of the IFS app, or in the cloud. I took the IFS Academy course, but I still have some questions, especially about configuring basic data.Thank you in advance!

522
L
Do Gooder (Partner)
S
Sidekick (Partner)
stasvbSidekick (Partner)
asked in Assets (Asset Management)
OData datetime format with X-Ifs-Time-Zone-Aware-Request

According to documentation DateTime format is returned depending on http X-Ifs-Time-Zone-Aware-Request parameter value.When we are performing request /main/ifsapplications/projection/v1/MeasurementsForObjectHandling.svc without the parameter we are getting response "RegDate": "2025-08-18T20:03:59Z",when adding X-Ifs-Time-Zone-Aware-Request = "true"response is  "RegDate": "2025-08-18T16:03:59Z", as I understand, according to the documentation it should return  "RegDate": "2025-08-18T16:03:59+04:00" since database timezone is configured to GMT+4 

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S
Sidekick (Partner)

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