Distribution (CRM, Commerce)

Hi Community, we have instances in Apps 9 where we need to re-schedule customer orders and unreserve the stock to be used elsewhere.  So far I can only see that customer order lines can be unreserved 1 line at a time.  Orders with hundreds of lines are therefore time consuming to un-reserve and I’m hoping there is a way to unreserve a whole order or selection of lines.

Hi all, I have an excel migration for Supplier for Purchase Part. This allows price lists to be created by users and inserted to the price list tab. However, if a price list is active - this prevents the tool from working. Is there a way to close an active price list automatically before the new price list is inserted?

I hope to maintain all related set-ups for discounts in the rebate window, transactions occur. But I can't create customer rebate credit invoice. The following message will be shown when we want to create an invoice but do not create a rebate invoice. If anyone has any idea about this issue please share.

In the rebate issue, the rebate transaction is complete, but I can't set the settlement (periodic and final). I have attached the total process that I have maintained. I try a few times using the manual. If someone gives me a demo setup for settling a settlement that helps me a lot.

When a Customer Order is created from a Sales Quotation is there a link between the two?In the Sales Quotation itself I can right-click on a Quotation line in it and select “Customer Order” and that takes me to one of the customer orders that was created from the Quotation but when I put a debug trace on it in IFS it doesn’t tell me how it linked it (i.e. what field).Thank you for any replies.

Hi,How to to disable a Coordinator in IFS10 app, we do not want to appear while listing Coordinators. Thanks. 

Hi, I have a question regarding Customer Consignment Stock. How can we see the cost ( not the sales price on order)  for the material we have sent out on a consignment order. If we have for example  consumed/invoiced 5 pcs of total 10 pcs, how can I see the cost of the material that is not yet consumed?  We are using version IFS10 Thanks in advance/Caroline  

Customer Order -  Manual Blocking functionality -Per IFS Help - Block Customer OrderExplanationYou can block an entire customer order by using Manually Block Order in the Operations menu. A requirement for this operation is that the customer order is not in the Invoiced/Closed state.When an order has been blocked, it receives the status Blocked, and limited transactions can be performed.The question is --- what are the “limited transactions”. In other words if we use the manual block function - what transactions are blocked and what are allowed?   We could test, but looking for a definitive list - what transactions are blocked and what’s allowed. Many thanks. 

Hi We are using IFS application 10.Recently we have upgrade Release from 10.2 to Release 12.After this upgrade , any changes in document text in PO also triggering Purchase order change order.Is this is bug or new process update ..? Thanks you. 

On a customer schedule, the tolerance for schedule line changes on firm status lines currently is set for 2 week where changes by customer cannot occur on those  lines. This firm window is set at 2 weeks for schedule lines. How do we change that time frame to 3 weeks in IFS? On the Agreement? On the customer schedule? Somewhere else?

Customer records are global in the application with various tabs being controlled via company access. Address is not one of these tabs and i need to restrict users viewing customer addresses outside of there assigned country. eg staff in the US can see the customer records of the UK, but the address tab needs to be not visible/hidden. Is this possible?

Hi everyone,I’m unable to delete a customer in IFS cloud for which I didn’t made any transaction besides just creating it… Here’s the error message. Impossible to find this row they’re talking about...Many thanks for you help ! Cheers,Ilya.

I have the Source Lov in Bussiness lead and i need add an Option to this Lov, but i cant find where i can do that.  Somebody Knows. Thank you for the help. Regards.

Hi IFS Folks, Good day. I am wondering what is the difference between manual pricing and costing pricing in ‘Update Customer Agreements from Base Prices screen’. When I am using costing pricing it runs background job to update prices but there are no updated done but when I use Manual Pricing it works as intended. Please can anyone explain me the difference. Many thanks.

Dear Sirs;How Coordinator list control by site can be controlled?at APP10 UPD6. Regards;Yasuda

Hi all,Please help. I have an issue migrating data using Excel add-on tools. It use two package API : CUSTOMER_ORDER and CUSTOMER_ORDER_LINE Error when generating the Customer Order Line.Field [ORDER_NO] is mandatory for Customer Order Line and requires a value.Method List, header & detailRelation on Order_No Hope this can get the Order No value from the previous API FAILED: The Customer Order Line cannot get the Order No generated by Customer OrderThank you all,Regards,bhakti

Hello,I want to reverse a distribution order from demand site back to supply site. I have cancelled the purchase order receipt in demand site so the distribution order has been changed to ‘In Transit’; and I also created a RMA for the customer order in supply site, but when I receive parts from the RMA with the function ‘Return Parts from Internal Order Transit’, I can’t click OK to complete it. Is there anything missed during my operation? Could you please give me a clue?Many thanks.

Hi All, Kindly let me know the purpose of following check box . To my knowldge Invoiced/Closed or Cancelled  can not have any reservations  BR Champika

Hello Community, After I updated the “Delivery Terms” basic data description value in English.  The new description does not update in the French side of IFS. (When I log-in using French as a language).What am I missing?  See screenshots for more details. We are currently using IFS9.fig1- Shows the new description value updated in the English side.fig2- Shows the French side is keeping the old description value. it did not update to the new description value.Thanks,JL

Hi community, I got a request to look up who changed the customer name in the mask Customer (View: CUSTOMER_INFO, Tab: CUSTOMER_INFO_TAB) in Apps 10.Is there any posibility to track who changed the name in the oracle db? kind regards,Lena

VS10 - I have customer order lines only going to Delivered State and not allowing me to invoice.   The customer is Internal customer and all settings are set up as our VS8 database but all my orders in VS10 just stop at state Delivered ??

Hi,I have been trying to set a single occurrence customer order but I get the following error message when I try to do it. Is there a particular tax code/ steps to follow in order to complete the transaction?

Apps10 UPD9 - I have customer and invoice emailing working .  My question is can you have a different email address for the customer confirmation and then one for the email invoice?   If so, what is the magic for doing this?

Has anyone had issues with Inter-Site orders stopping because of an error message that states the EDI Coordinator is missing for the customer?The customer has the EDI Coordinator filled in and when I RMB to Approve it, it defaults to the correct coordinator. We are on IFS10, UPD10

If you’ve migrated from IFS SaM to Embedded CRM, how did you migrate contacts for prospects? If you change a SaM company from “not linked” to “prospect”, it doesn’t migrate contacts. If you have scripts you can attach, that would be fantastic.