Distribution (CRM, Commerce)

We’re looking to upgrade from IFS Applications 9 to IFS Cloud. We’re currently using IFS Sales and Marketing, but with this upgrade, we’ll move to Embedded CRM.Our products are carefully selected for each customer and are often highly engineered. We’re a global company offering different product lines manufactured in each facility, but our product lines are similar enough for an untrained person to potentially select the wrong one. When a business opportunity comes in, some engineering work is necessary before we know which site’s products would best suit the customer’s needs. We don’t want to do this engineering work until we have some reasonable justification for the cost of this work, but we do want to enter each business opportunity into IFS as soon as we can. Our best work-around on the table so far is to create a company called “CRM” with a single site called “CRM” where we can dump all our opportunities. This ensures the Business Opportunity doesn’t convey any more information t

Within Apps9, can you please provide direction on the best way to lock down edits to the customer record or transactions (Bus Opportunity, Sales Quote, Customer Order, Shop Order, Customer Invoices) by our Sales Team, so they can edit only their own, and any direct reports.  If they don’t have direct reports, they cannot edit any transaction or customer unless their name is listed as the Salesman.   Or can this be locked down by the Main Representative?  Example:  Only Jane Smith can edit Jane Smiths Sales Quote.  She can view everyone’s, but can only edit her own.   

Hello,  Is there a possibility of integrating the responses obtained via the Mailchimp platform in the marketing campaigns page in IFS ? 

If a customer agreement has no Deal per Part lines, it is not possible to activate it after entering all the necessary basic data. However, you can simply add a Deal per Part line, activate the customer agreement, delete the Deal per Part line added earlier. Is it a bug or expected behavior?   

Normally we can determine the refill point qty/ refill to qty for parts on a remote warehouse assortment; but this functionality is only for the remote warehouse.My question is:Is this possible anywhere in IFS for not remote warehouse in APPS9?

Hi everybody,many employees from sales ask me for a approving function in customer quotations.For example: If the total amout is over than 10.000 Euro then employees X and Y need to approve it before you can release it or turn it into a custmer order.Is something like this possible in IFS Apps 10 or Cloud? Actually we use IFS Apps 9. Thank you and kind regards.

Please check one of the requirements of the customer below. Some staff need to see insert and update history to Customer PO No field in Customer Order screen.  This is grabbed from the HISTORY_LOG and HISTORY_LOG_ATTRIBUTE tables. Users can only see what they have entered, but not what others have entered.Need to know how to have report show what everyone has entered without giving FND_ADMIN permission (full admin access).  Is there any way to do it? 

I am just starting to explore Aurena in IFS Cloud 21R1, but can anyone who has been using Aurnea for a while explain how to create a similar query within Aurena?  It is the type of query that we use all the time in IEE (V9) to provide search results without the need for a quick report when the additional columns from another view are not required on the search display. This particular search finds the customer payments posted in the last 7 days for a given company.   INV_STATE = 'PaidPosted' AND COMPANY = '&COMPANY' AND INVOICE_ID in (SELECT coih.INVOICE_ID from INST1APP.CUST_ORDER_INVOICE_HIST coihINNER JOIN INST1APP.CUSTOMER_ORDER_INV_HEAD_UIV coiON coi.INVOICE_ID = coih.INVOICE_IDAND coi.COMPANY = coih.COMPANYINNER JOIN INST1APP.CUSTOMER_ORDER coON coi.creators_reference = co.order_nowhere coih.DATE_ENTERED > TRUNC(SYSDATE)-7 and coih.MESSAGE_TEXT =  'PaidPosted' and co.country_code IN ('CN'))  My inclination is that this isn’t yet possible in Aurena, but it is a critical ele

In the test environment  activity records displayed in descending order from latest to oldest date.  But in prod environment  activity records displayed in ascending order from oldest to latest date.  does anyone know a setting where this can be changed in Prod?

I have over 200 info change requests that are in the preliminary stage I want to delete them all.  Is there is any functionality in IFS or a job that can handle that?

We are currently using Apps 10 and looking to potentially integration our IFS application to address validation software. Has anyone had experience with utilizing 3rd party software to do this? If so what software platform are you using and what was your experience with the integration? 

please support me for error when create shipment but quantity at reserved qty do not transfer to delivered qty and shipment id can not finish

Hi All, This question is from one of our EU customers. Is it possible to print the intrastat code (Custom Stat No in Inventory Part) on the Customer Invoice through a configuration change?  Thank you. Best RegardsAkila

Check the below requirement of the customer The putaway and handling units were not efficiently developed and as a consequence there is a delay to putaway. Customer accepted that this would take up to 15 seconds a pallet, however in line with recent changes this has increased. In the customer’s scenario, there are 36 bays in the warehouse which have space at the end for 4 pallets. Each Bay has approximately 260 locations, each for a single pallet.The access to the end of the bay is via a standard pallet truck, or manual move. The movements in the bays are with VNA (very narrow aisle) specific devices, which due to their nature and size, need to work within a Bay as much as possible. To achieve the design, customer has worked with drop off locations at the end of each Bay, so a transport task on putaway would first go to the end of the bay, before a second task used by the VNA trucks would be used to locate the pallet in the racking.These trucks typically put one pallet away, then get a

Hi All,In Business Opportunity Pipeline window, I am getting the below error when I include in my filter Business Opportunities  with different currencies (AUD & NZD). Why is it using currency type 1, aren’t they suppose to use currency rate 3 ? thanks 

Hi Everyone, Is there anyway to calculate the commission based on Net amount? Currently we noticed that it is based on Gross amount.  

Upon delivery, one of our inventory part lines changed price.  This is not a configured based part. The price at the part level did not change. What are other reasons why the price would change on a line at delivery?    

Morning,We tend to put a default 6 weeks delivery date on 99% of a spare parts customer orders, and if the parts come in early, we’ll ship early. Happy days.Occasionally we’ll get an order where the customer doesn’t want the goods until the actual promised date. Is there anything within Apps 9 that stops the picking until a specific date?  TIA Chris.

Hi all,my colleague got the following error message in sales quotation while he was saving it. We use IFS Apps 9. What does the error message mean? Thank you and best regards.

Hello, Is there somewhere to set this default?  It is the Create Order in Released Status field on the pop-up box when creating a customer order from a Business Opportunity. From the Bus Opportunity header > RMB > Choose Create Customer Order 

I created a custom tab with two attributes for Master part. Now when adding a value there it saves the value for all master parts not just for that one as it should. How should be done that I could have individual values for each master part?

Hi all, sales department wants to assign NACE rev 2 code to customers in IFS app 10. Is there standard screen/field where this is stored, or anyone has experience of using alternative way to assign this code? Thank you for your input. 

I can’t see a way to add a custom field to the table 'Business Opportunities' in ‘Business Opportunity Pipeline Chart’ Aurena page. This is in App10 UPD12.However the corresponding EE form can have custom fields.Is this a limitation in Aurena?Thanks

HiWe are using incoming customer orders for charges from an external software, but was wondering if anyone knows how to handle incoming credit notes. We have tried sending a negative order but get the following error - Error Message: ORA-20110: CustomerOrderLine.PRICE_LESS_THAN_ZERO: Price must be greater than zero!Thanks in advance.Hayley

We have a small group of users inputting Business Activity information through the CRM Companion App but are finding that none of their input is syncing back to IFS to be reviewed and tracked. Reviewing the Touch Apps Logs in IFS, the following appears to be thrown for quite a few people: Sending push entity data failed: Target exception in method call : EJB Exception: Caused by: ifs.fnd.base.SystemException: Target exception in method call : EJB Exception:  Caused by: java.lang.reflect.InvocationTargetException: null Caused by: javax.ejb.EJBTransactionRolledbackException: EJB Exception:  Caused by: javax.ejb.EJBTransactionRolledbackException: EJB Exception:  Caused by: java.lang.NullPointerException: null - ORA-20105: PlsqlapServer.ERRINV: Target exception in method call : EJB Exception:  Caused by: ifs.fnd.base.SystemException: Target exception in method call : EJB Exception:  Caused by: java.lang.reflect.InvocationTargetException: null Caused by: javax.ejb.EJBTransactionRolledbackEx