Distribution (CRM, Commerce)

Hi All,In Business Opportunity Pipeline window, I am getting the below error when I include in my filter Business Opportunities  with different currencies (AUD & NZD). Why is it using currency type 1, aren’t they suppose to use currency rate 3 ? thanks 

Hi Everyone, Is there anyway to calculate the commission based on Net amount? Currently we noticed that it is based on Gross amount.  

Upon delivery, one of our inventory part lines changed price.  This is not a configured based part. The price at the part level did not change. What are other reasons why the price would change on a line at delivery?    

Morning,We tend to put a default 6 weeks delivery date on 99% of a spare parts customer orders, and if the parts come in early, we’ll ship early. Happy days.Occasionally we’ll get an order where the customer doesn’t want the goods until the actual promised date. Is there anything within Apps 9 that stops the picking until a specific date?  TIA Chris.

Hi all,my colleague got the following error message in sales quotation while he was saving it. We use IFS Apps 9. What does the error message mean? Thank you and best regards.

Hello, Is there somewhere to set this default?  It is the Create Order in Released Status field on the pop-up box when creating a customer order from a Business Opportunity. From the Bus Opportunity header > RMB > Choose Create Customer Order 

I created a custom tab with two attributes for Master part. Now when adding a value there it saves the value for all master parts not just for that one as it should. How should be done that I could have individual values for each master part?

Hi all, sales department wants to assign NACE rev 2 code to customers in IFS app 10. Is there standard screen/field where this is stored, or anyone has experience of using alternative way to assign this code? Thank you for your input. 

I can’t see a way to add a custom field to the table 'Business Opportunities' in ‘Business Opportunity Pipeline Chart’ Aurena page. This is in App10 UPD12.However the corresponding EE form can have custom fields.Is this a limitation in Aurena?Thanks

HiWe are using incoming customer orders for charges from an external software, but was wondering if anyone knows how to handle incoming credit notes. We have tried sending a negative order but get the following error - Error Message: ORA-20110: CustomerOrderLine.PRICE_LESS_THAN_ZERO: Price must be greater than zero!Thanks in advance.Hayley

We have a small group of users inputting Business Activity information through the CRM Companion App but are finding that none of their input is syncing back to IFS to be reviewed and tracked. Reviewing the Touch Apps Logs in IFS, the following appears to be thrown for quite a few people: Sending push entity data failed: Target exception in method call : EJB Exception: Caused by: ifs.fnd.base.SystemException: Target exception in method call : EJB Exception:  Caused by: java.lang.reflect.InvocationTargetException: null Caused by: javax.ejb.EJBTransactionRolledbackException: EJB Exception:  Caused by: javax.ejb.EJBTransactionRolledbackException: EJB Exception:  Caused by: java.lang.NullPointerException: null - ORA-20105: PlsqlapServer.ERRINV: Target exception in method call : EJB Exception:  Caused by: ifs.fnd.base.SystemException: Target exception in method call : EJB Exception:  

In customer header screen co line level column details are not visible with some user while other user can see column details along with data.   Any solution to this issue greatly appreciated. :)Thanks in Advance.

Hi All, is any option available in IFS to create MRB and scrap 10 to 15 parts in single MRB .I want to scrap 10 parts which is available in part in stock.Not want to scrap directly and  need MRB for documenting  also not want to create  10 to 15 MRB for single  parts Regards   

Hi, Has anyone updated the dialog page ‘Add Contact’? This dialog page is accessed from the Business Activity and the Business Opportunities screens when adding a new contact. The page designer on Business Activity and Business Opportunity screens doesn’t show this dialog box to be able to remove/add fields or rename them.Would be really helpful to us to know where to access this from.ThanksAlice

Hi all, I am in the process of transitioning a customers orders and invoices to EDI. I am trying to populate the customers ‘Customers Own Address ID” field. The customer has 10 sites and have provided their ‘location codes’ that we need to use in the EDI submissions when we invoice them. Their sites are simply numbered 1-10.Most of the sites allow me to add the appropriate site number in but a couple of them (1 and 5) give the following error when I try to save the record: This customers own address id already exists on another address for this customer or another customer I have checked through each site for the customer and none of the other sites have the Customers Own Address ID set to 1 or 5 (they all have their own numbers of course) so looking at the error, I am reading it as if ANY other customer has this field set to 1 or 5 then I cannot use these values. Surely this can’t be right? Is it really saying that the

I would like to know if this check in Order confirmation implicates to send Order confirmation automatically when the customer order is been released. How  to avoid sending order confirmation automatically via email? 

Is there anyone out there that can explain the functionality of this new columns? We upgraded from Applications 10 Upd10 to Upd13.

Is it possible for the customer order discount functionality to work with quantities instead/in addition to price? We have a customer that needs to be discounted a % of quantity, with the price remaining the same.If not, is there a way to enter a negative sales quantity on an order line to show the “discount/credit” so it can all be invoiced together?

 The field on Customer Order Lines 'Release for Material Planning' where if unchecked, item is not considered by MRP. Is it possible to automatically check/uncheck this 'Release for material Planning' depending on the Customer Order Header status?Checkbox OFF all lines if customer order header is blocked or planned?Checkbox ON all lines if customer order header is any other status? 

Hi,Is there any place in IFS where I can set up shipment tolerances e.g. customer agrees that we can sent not more / less than 10% from what he ordered?Best regards,Bernadeta

In IFS 7.5 when trying to copy text from some pdf generated, we only get qustionmark or squares insted of the text. Like this: 􀀞􀀅 􀀟􀀠􀀐􀀡􀀐􀀡􀀑When checking the document properties there is embedded fonts Arial and Arial Bold, but with a number before. 1747Ec416Arial and 1748Ec41eArial,Bold.  (Our Suppliers want to copy out order no)Does anybody know it this is possible to fix? BR Stig

When launching CRM panel in outlook we get the following error below. Ideas why this might be happening?   

When it comes to APPS10 , there is no field on the Distribution Order for External Transport Lead Time. Thus what would be the core behavior ? Planned Ship Date and Planned Delivery Date on the Distribution Order to be updated from the External Transport Lead Time on the associated Customer Order?

Below is the customer’s requirement.On the "Shipment" screen, it is possible to print a Delivery Note (and also packing list, Address label ,etc) before the shipment reaches a "Delivered" status (i.e. before the goods are collected from our premises). This is very useful as it allows customer’s dispatch team to generate all required dispatch documentation, and place them in a "Documents Enclosed" pouch attached to the goods prior to collection.On the "Supplier Shipment" screen, it is possible to print a Returns Note only once the shipment is in a Delivered status (i.e. after the goods have been collected from customer’s premises). This means the customer’s dispatch team are unable to generate the required document until after the goods have already left stock making it impossible to place it in a Documents Enclosed Pouch until the collection is actually taking place (and thus causing delay during the actual collection process).Therefore, the cus

Does anyone have a step by step Best practice on how to set up Approval routing in IFS App9?I would like tohave an approval on the Business Opportunity depending on the value of the business. Send the business opportunity to a colleague by email The collague could either approve the BO or reject it When the BO is approved, have a tick box that says “OK” that the collague could tickThank you!