Distribution (CRM, Commerce)

1190 Topics

eqbstalSuperhero (Partner)

Hello,In the customer address screens we can find various types (screenshot from Aurena, but same applies for IEE):When looking at the coding (IFS10), there are more defined in the API (ADDRESS_TYPE_CODE_API): FUNCTION Get_Client_Values___ RETURN VARCHAR2 DETERMINISTIC IS FUNCTION Base RETURN VARCHAR2 DETERMINISTIC IS BEGIN RETURN('Delivery^Document^Visit^Pay^Home^PrimaryContact^SecondaryContact^Correspondence^Residence^Tax^Work^'); END Base; BEGIN RETURN Base; END Get_Client_Values___; I don't get it why types like Correspondence, Residence, Tax and Work are not selectable.Anyone an idea why?

2891

3 years ago

SfosteenDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Is there a way to trigger AP to pay the Commissions Receiver (supplier) in IFS once payment is received from the customer?

We are expanding the use of Commissions functionality in IFS 10 and would like to know how best to handle the link between Commission Lines (attached to Customer Order) and the AP function of creating the corresponding Supplier Invoice. We have commission set to generate at the point of Invoice to the customer and pay our Commissions Receivers once payment is received from the customer. Is there a way to trigger AP to pay the Commissions Receiver (supplier) in IFS once payment is received from the customer?

1422

3 years ago

Vernon AndersonSidekick (Employee)

asked in Distribution (CRM, Commerce)

Freight costs and consolidated shipments

Hello! I am Solution Architect for IFS here in the US and am wondering about a situation that arose. We have a customer that puts several shipments to several of their customers on 1 truck (consolidated shipment) and want to distribute the freight cost for that consolidated shipment to all of the orders on that shipment by a formula that includes factors such as weight contribution of each order delivered and the distance of the drop-off to the customer from the shipping point.Has anyone ever encountered this and if so, what was your resolution? This company does about 50,000 of these truck shipments a year with freight charges in excess of $60 million so this is very important to them. Thanks! Vernon Anderson

4022

3 years ago

KellyW_AUSDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Single Occurance check box for Sales Quotations

Does anyone know how to add the Single occurance check box in the Sales Quotations?It is present in Sales Orders, but not in quotations and we are unable to amend delivery address in Quotations.

1196

3 years ago

Ngerst

asked in Distribution (CRM, Commerce)

Capability Check

We are currently running Apps 10 and ran into a few internally questions regarding capability check. Currently we use Inventory Order as our Sourcing Option (Sales Part > General Tab). Using this sourcing option doesn’t allow for Automatic Capability Check (Inventory Part > Misc Part Info). The struggle with this is that our Customer Service team has to rely on Available to Promise (ATP) to run during the customer order line entry. If it pops up a certain message, they are responsible to then run Capability Check. The manual step seems odd, as why wouldn’t IFS just run Capability Check out of the box and review the whole Bill of Material rather than just the top level part. Our organization is trying to understand how to run Capability Check “easier” and to ensure we don’t rely on a manual step to run this and adjust the customer order line to the proper date.Has anyone who been able to run Capability Check automatically or have a process in place where Capability Check will run

7156

3 years ago

oalmashalehDo Gooder

asked in Distribution (CRM, Commerce)

Customer Order picking

Hello all,I have a doubt about IFS Version 10 and appreciate if any consultant can support it.how I can force the Customer order to be issued from one warehouse/location without taking the stock from multiple warehouses/locations.Current structure: One site has multiple warehouses and each warehouse has a location.the same item can be Available in different warehouses.

4236

3 years ago

Rasika LakmalSuperhero (Customer)

asked in Distribution (CRM, Commerce)

Customer order confirmations are not generated in Out queue

When sending the Order Confirmation as XML (ORDRSP), file was not generated in the OUT1 queue. Once you resend it after some time, it was sent.What would be the reason for this kind of behavior? IFS Screen: Customer OrderIFS Action: Right mouse button, Send Order Confirmation

2374

3 years ago

luca.pucciniDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Chane a parameter in a custom event

Hello,The sales team asked me to add a new CF on the customer order and this CF has to be into a custom LU that they have to manage themselves. We have almost 30 different sites on the same application and nobody is allowed to see the data of the other sites.My concern, obviously, is to give them the possibility to manage only the rows of the custom LU that belong to them. For doing that I have created a custom LU with a field that is referenced to the view site_cfv, not a plain text field. I’m hoping that, with this kind of field, the application will give me only access to the sites that I can manage/see. But in this case I cannot set a default value.In the table view of the custom LU, I will hide the contract field and with an event I will set it as the default site. Now, having said all this stuff, my question is: is there a way to change the value of a parameter and obviously return it modified ?Thanks.

760

3 years ago

NMALKIHero (Customer)

asked in Distribution (CRM, Commerce)

CRM Access filter and Groups

Hi All,As mentioned in IFS HELP:FILTER ADMIN : are users who should have access to ALL records covered by that filter Users who do not belong to a group are not affected by restricted access. ==> will have access to ALL records.Cannot really see the difference between Admin users and a user not included by mistake in any Access Group. From my understanding once Status of the filter is ON, user that doesn’t belong to any access group must NOT have access to any Business Opportunity (same as in Project). Thanks for the clarification

1512

3 years ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

APPS9 - Customer invoice output in XML - Custom field needed

Does anyone have any ideas how I can output an XML file for customer invoice with a custom field?I am using IFS standard SEND_INVOICE message function and routing.I have all of the fields I need bar 1! which is a custom field.

1561

3 years ago

eqbstalSuperhero (Partner)

asked in Distribution (CRM, Commerce)

Currency rates for Sales Price Lists

Hello,A customer of ours uses sales price lists for their customers. They have now two sales locations (UK and US) outside their main office in the Netherlands (NL). UK and US sales locations are treated as customers. Customers outside of the Euro zone got orders priced in Euros. So no matter what country the customer is in.The sales locations UK and US procure products from the NL location. They do this via their connected price list in Euro’s.Main company wants these, for NL sales, to be handled in the currency of the receiving country. So UK will buy products and the sales order in NL is raised in GBP. For US this means sales orders in USD.New pricelists must be prepared in both GBP and USD.This is done in site for company NL which has currency code EUR.When a part is raised in the new price list (stated in GBP for example) the base price for the part is calculated against a currency rate set.Is there an option to use a specific currency rate set as US and UK sales locations have a

4036

3 years ago

EntNananNSidekick (Partner)

asked in Distribution (CRM, Commerce)

customer order line discount amount

can someone explain how the amount discount is calculated in customer order line if there is tax code defined for the line? cause in my case i can see that, the amount discount gets changed based on the tax code which i dont want. [both for app-9 and app-10]

39910

3 years ago

AltPavelMDo Gooder (Partner)

asked in Distribution (CRM, Commerce)

XRechnung solution

Hi all,I’m looking for an existing solution for generating and export XML files with the structure regarding XRechnung.It’s a request of Deutsche Bahn to any supplier for them.My question is, does exist a solution for export e-invoice in an XRechnung format?Of course, it could be prepared like a special mapping for EDI invoices for a specific customer.Did anybody solve it yet? Thank you advancePavel

2092

3 years ago

Célia GOMES DE JESUSDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Customer order on a remote warehouse

Hello,In my case, I have 1 site in which I have a normal warehouse and a remote warehouse. It happens that I have an article that is in both the normal warehouse and the remote warehouse. I can use the transport task to refill the remote warehouse from the normal warehouse.I used the remote warehouse to materialize the store part of our warehouse. In this part, the customers come to buy products, so they pick directly items by themselves. Then, they go to the cashier and the cashier enters a customer order.Is it possible, when I make a customer order, to make IFS understand that this article must be taken from the remote warehouse and not from the normal warehouse?Thank you :)

3194

3 years ago

Bernadeta WoszczynaDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Edit customer contact

Hi,In IFS documentation I can read that contact created on customer can be updated both from person and customer contact level. From customer contact it should be possible to do by RMB > Edit > Full name dialog box. Unfortunately under RMB > EDIT I do not have such option. Could that be that I am missing something in permision sets? If so - could You tell what? Thank You,Bernadeta

41511

3 years ago

ALHKESTSidekick (Customer)

asked in Distribution (CRM, Commerce)

Print pick list as next step in Shipment flow

Hi,We have created a lobby for warehouse were they see pick lists that are created, but not yet printed. We use the information that comes from “Next step in Shipment Flow”. Shipments are reserved by the planner and the picklist is created by a scheduled task. The tick box “Print pick List” is not selected in the task.Most shipments move as expected in the order flow: Reserve → Create Pick list→ Print Pick List → Report pickingBut some shipments moves immediatly from Create Pick List to Report picking. When we look at the pick list, it has not been printed.I have checked the order types, and they all have the steps described above.It seems to happen more often when there are only single lines to be delivered on the shipment.Anyone who knows if we are doing something wrong in the set-up or if this could be a bug? Thank you in advance!/Kerstin

5509

3 years ago

RutJWhalenSuperhero (Partner)

asked in Distribution (CRM, Commerce)

ORA-020115: NonconformanceReport. The "Non Conformance Report" has already been removed by another user.

Trying to update NCR with either Custom Event or Background Job and receive ORA-020115: NonConformanceReport. The "Non Conformance Report" has already been removed by another user. Any ideas on how to resolve this issue.

2811

3 years ago

XiaofengDo Gooder (Employee)

asked in Distribution (CRM, Commerce)

Business Activity - Create Outlook Meeting

Is there any approach to import MS Outlook Meeting information such as a .ICS file to CRM Business Activity?

2243

3 years ago

RAPIPLDo Gooder (Employee)

asked in Distribution (CRM, Commerce)

21R1 error on business opportunity

Hi - I received errors each time when I try set up new BO, also each time when you switch from outlook or business activity to business opportunity - the system gives me an error. Also when i try to change a status system give me an error

925

3 years ago

Devindya SathsaraniDo Gooder (Employee)

asked in Distribution (CRM, Commerce)

IFS CRM Panel for Outlook

Hi Team,Could you please let me know the steps for setting up the IFS CRM Panel to outlook (Are there any parameters to be aware in both outlooks and IFS application , such as sychronization etc.)Further, when it comes to customers who are enabled for SSO, are there any seperate set of parameters to be changed ?

13781

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Distribution (CRM, Commerce)

Business Mail - App does not work for me-- IFS 9

Hello,I am trying to utilize the Business Mail App.I already have the Document Import Actions set upI have the App installed in my OutlookWhat else do I need to do to have the following windows enable? My goal es connect Outlook to CRM

1302

3 years ago

RutJWhalenSuperhero (Partner)

asked in Distribution (CRM, Commerce)

Delivery Terms field on Customer Order

Is it possible to default the Delivery Terms field on the Customer Order to blank and set it as Mandatory Field so that the user has to select the Delivery Terms rather than it come from the Customer.

2602

3 years ago

lglover241Sidekick (Partner)

asked in Distribution (CRM, Commerce)

CRM Companion Opportunity Lines

Anyone know why Opportunity lines are not included in the CRM Companion 10?

1042

3 years ago

atvanstSidekick (Customer)

asked in Distribution (CRM, Commerce)

Sending shipment delivery note by email

Hi, Set up event action on PDF_REPORT_CREATED to send mail for report Shipment delivery note.I thought the optin to send by email would become available on RMB from the shipment but this is not the case.On the shipment I have the receiver reference set to customer contact with mail address defined.This event works for other reports like purchase order and order confirmation.Should it work also for shipment delivery note? Regards,Anna

4703

3 years ago

Asela MunasingheSuperhero (Customer)

asked in Distribution (CRM, Commerce)

Unit value in Shipment Pro Forma Invoice

We upgraded from IFS App75 to App10 (UPD9) recently. Earlier when we printed the Shipment Proforma Invoice it used to print the Unit value. Now it doesn’’t. Then found out that the this Unit Price is actually fetched from the Customs Value field on the CO line / Shipment line. Isn’t this a change of behavior from App75? Is there a way how the Customs Value is fetched into the CO line? Why can’t it directly be fetched from ‘Price/Curr’ field like before? Manually entering a value in the new field ‘Customs Value’ is something the users are already complaining about. Or have I missed a step here?

41111

3 years ago

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Distribution (CRM, Commerce)

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