Distribution (CRM, Commerce)

In customer header screen co line level column details are not visible with some user while other user can see column details along with data.   Any solution to this issue greatly appreciated. :)Thanks in Advance.

Hi All, is any option available in IFS to create MRB and scrap 10 to 15 parts in single MRB .I want to scrap 10 parts which is available in part in stock.Not want to scrap directly and  need MRB for documenting  also not want to create  10 to 15 MRB for single  parts Regards   

Hi, Has anyone updated the dialog page ‘Add Contact’? This dialog page is accessed from the Business Activity and the Business Opportunities screens when adding a new contact. The page designer on Business Activity and Business Opportunity screens doesn’t show this dialog box to be able to remove/add fields or rename them.Would be really helpful to us to know where to access this from.ThanksAlice

Hi all, I am in the process of transitioning a customers orders and invoices to EDI. I am trying to populate the customers ‘Customers Own Address ID” field. The customer has 10 sites and have provided their ‘location codes’ that we need to use in the EDI submissions when we invoice them. Their sites are simply numbered 1-10.Most of the sites allow me to add the appropriate site number in but a couple of them (1 and 5) give the following error when I try to save the record: This customers own address id already exists on another address for this customer or another customer I have checked through each site for the customer and none of the other sites have the Customers Own Address ID set to 1 or 5 (they all have their own numbers of course) so looking at the error, I am reading it as if ANY other customer has this field set to 1 or 5 then I cannot use these values. Surely this can’t be right? Is it really saying that the value in this field must be unique throughout all our customers de

I would like to know if this check in Order confirmation implicates to send Order confirmation automatically when the customer order is been released. How  to avoid sending order confirmation automatically via email? 

Is there anyone out there that can explain the functionality of this new columns? We upgraded from Applications 10 Upd10 to Upd13.

Is it possible for the customer order discount functionality to work with quantities instead/in addition to price? We have a customer that needs to be discounted a % of quantity, with the price remaining the same.If not, is there a way to enter a negative sales quantity on an order line to show the “discount/credit” so it can all be invoiced together?

 The field on Customer Order Lines 'Release for Material Planning' where if unchecked, item is not considered by MRP. Is it possible to automatically check/uncheck this 'Release for material Planning' depending on the Customer Order Header status?Checkbox OFF all lines if customer order header is blocked or planned?Checkbox ON all lines if customer order header is any other status? 

Hi,Is there any place in IFS where I can set up shipment tolerances e.g. customer agrees that we can sent not more / less than 10% from what he ordered?Best regards,Bernadeta

In IFS 7.5 when trying to copy text from some pdf generated, we only get qustionmark or squares insted of the text. Like this: 􀀞􀀅 􀀟􀀠􀀐􀀡􀀐􀀡􀀑When checking the document properties there is embedded fonts Arial and Arial Bold, but with a number before. 1747Ec416Arial and 1748Ec41eArial,Bold.  (Our Suppliers want to copy out order no)Does anybody know it this is possible to fix? BR Stig

When launching CRM panel in outlook we get the following error below. Ideas why this might be happening?   

When it comes to APPS10 , there is no field on the Distribution Order for External Transport Lead Time. Thus what would be the core behavior ? Planned Ship Date and Planned Delivery Date on the Distribution Order to be updated from the External Transport Lead Time on the associated Customer Order?

Below is the customer’s requirement.On the "Shipment" screen, it is possible to print a Delivery Note (and also packing list, Address label ,etc) before the shipment reaches a "Delivered" status (i.e. before the goods are collected from our premises). This is very useful as it allows customer’s dispatch team to generate all required dispatch documentation, and place them in a "Documents Enclosed" pouch attached to the goods prior to collection.On the "Supplier Shipment" screen, it is possible to print a Returns Note only once the shipment is in a Delivered status (i.e. after the goods have been collected from customer’s premises). This means the customer’s dispatch team are unable to generate the required document until after the goods have already left stock making it impossible to place it in a Documents Enclosed Pouch until the collection is actually taking place (and thus causing delay during the actual collection process).Therefore, the customer needs to print the Returns Note whi

Does anyone have a step by step Best practice on how to set up Approval routing in IFS App9?I would like tohave an approval on the Business Opportunity depending on the value of the business. Send the business opportunity to a colleague by email The collague could either approve the BO or reject it When the BO is approved, have a tick box that says “OK” that the collague could tickThank you!

Hi, in order the measure the ROI of a specific marketing campaign, we would like to see if a oppurtinity/lead/customer/ … originates from that specific campaign. You can select the source, but that is a rather general list. Can you also link new customers/leads/.. to a specific Marketing Campagin ID?  

We are in the upgrade process from IFS9 to IFS10 and recent bought the Rental Module. When looking at the sales quotation side it does not appear to have a rental tab for quoting. I am just checking to see if the rental module was actually a part of the sales quotation along with customer orders. 

Hi, I feel silly asking this, but how do you ‘inactivate’ a customer record in IFS Apps 10?  I don’t see any kind of “Status” field on the “Customer” screens and I just got a request from Sales to remove a (former) customer from the system!  Sales no longer wants to see this customer on reports, distribution lists, in mobile or in Aurena...essentially need to lock/hide this record (can’t delete since child records exist). Thanks, Tom Bowe

Hi, Is it possible to create rebate agreements for multiple companies that include sales from all companies in the final settlement percentage? for example, if we create a rebate agreement for companies A,B and C with the following final settlement percentages:100 - 2%500 - 5%1000 - 10% and the companies make the following total sales:A - 120B - 150C - 600 Can all companies connected get the 5% (120+150+600 = 870) rather than company A & B getting 2% and company C getting 5%?  Thanks, Georgina 

Hi, I am having this issue:Charges are existing, but not visible. The right mouse menue is opening and at the bottom I can see the totals.The View and API rigths for CUSTOMER_ORDER_CHARGE are granted, but I have no clue, why the header and line with freight cost is not visible.Thank you for any input.Regards Martina   

When a purchase order is received, cost bucket 110 is added automatically to inventory part unit cost although the unit cost previously contains for cost bucket 130 only.Is there a way to not add cost bucket 110 to unit cost when a purchase order is received?

How to import RDL file on server. please suggest.

Is it possible to have two different GTIN14 numbers - both with Package indicator ‘0’ associated to a ‘Part’?How can this be set up?

Hi community,with several of our customers we have agreed not to invoice freight for example. But our freight department want’s to have revenues to compare to cost.Usually we have one price for the whole customer order, even if having several lines.Now we are looking for a solution to summarize all lines and charges into one amount for the reports Customer order confirmation and invoice.One idea would be in layout / report designer to show only the first line using the total amount.Are there any other ideas how to resolve this?Thank you for your feedback!Regards Martina

Since we are working with linkedIn Sales Navigator, we need to integrate data with IFS CRM Is there any available tool ? Best Regards

Issue: CRM Companion 10 Java errorSteps:+ Use an Android (11) device and login to the app+ Following error can be seen upon clicking on Connect (before the login screen)Exception of type‘Java.Lang.RuntimeException’ was thrown.Note: Issue not visible in Android 10 for the same TAS Did anyone come across such error if so, have you figured out why?