Distribution (CRM, Commerce)

  We have a customer order that has a Price Curr and Price Base showing the same price, which for us is normal. On the same order line, the Source Price Curr is lower. When the invoicing was processed on this order line, the price that was used was the Price Curr / Price Base. Looking at the detail history for the line item in question, does not show any changes in the price. It seems like the SALES PART may have had the correct lower price at the order creation time, but I cant verify that, since I cant see any price change history in Sales Part.  Is there a way to see a price change history in sales part?  Thanks DAVE 

Hello Community;I have a client in Cloud 22r2, we are unable to do volumetric putaway, as when parts are attached to handling units,  IFS does not recognize the revised volume of the handling unit.  The handling unit type has additive volume = “Yes”, and the part dimension information is included in Storage Requirements.The client does not have consistent bin sizes, and I would rather not set up storage zones for the different bin heights.  Is this something on the radar screen being corrected?  Is there a workaround in the mean time?  

Using IFS 9 Update 14Our shipping department wants to store customs brokerage information in IFS.There is a Customs section: Application Base Setup - Enterprise - Customs but, it seems very spartan, as does the help for the page.The brokerage info is related to each Customer. Not sure how to relate this info to a Customer. Not sure where the Customs ID items appear in the other forms for selection.Any help from the community on how to use the Customs data or links to documentation would be appreciated.

We are on IFSAPP9.  Sometimes we manufacture less than a customer orders, but have a policy that we can ship what was manufactured if it is over/under the quantity ordered by 10% or less. Is there an Over/Under I can set on a customer order so that when we short ship or over ship, the Customer Order automatically closes & sets the status to Invoiced/Closed?We are upgrading to IFSAPP10 in May, so if there is nothing available like this in IFSAPP9, is there in IFSAPP10? If not, what would be best practice for closing a Customer Order with a short ship?

We have agreements with some of the customers and sub contractors we are working with for some of the services we deliver with regards to the payments they owe us [We don’t use Customer Agreement functionality in IFS yet and in App9] Invoce 1: There’s a down payment for € 1,000 + 19% VAT - When the CO is released, this has to be settled by the Custmer  Invoice 2: At an agreed milestone with the cutomer [Note that the customer retains 10% contractual withholding cost of € 2,200]    Invoice 3: At another milestone of delivering more quantities of the 2 services [Note that the quantities here are cumulative, so is the 10% Contractual Performance Withholding retention by the customer which makes the total retention is € 6,750 only at this point by the customer Invoice 4 [Final Invoice] - The services are fully delivered now and the rention goes down to 5% only via a new item called Warrenty Retention, meaning that the balance between € 6,750 and € 5,400 is returned by the customer now   T

Hi,Can anyone share current examples on how a IFS Cloud B2B/B2C Customer Portal looks like? Did you have IFS or an IFS consultant help you set it up? We would like tot start with some basic configured products. Thanks!

Is there any other way to undo a pre-ship delivery note used in the two-stage picking process, other than adding a new line to the customer order and picking, which then invalidates the current pre-ship delivery note? 

When adding several lines to Customer Consignment stock and creating a refill order, why is it not possible to add all lines to the same customer order if Customer, address id, Coordinator and Order type are the same? the system creates a new customer order for each line/part. There is a tick box saying: “Show Open Co Lines”  but only works if specific sales part exists on an open CO, but still not possible to add different parts to an existing open Customer Order.   What is IFS process or thoughts about how to handle customer consignment stock. We are today using IFS appl. 10 but we are upgrading to IFS Cloud. I can’t find any news in the cloud environment. Does anyone know?BRAnna

HI,in the Cloud, version 23.1.2, we are seeing the following when testing.  I tested package parts and they work fine in business opportunities. But when I go to send it over to a customer order, I get an error message that non-inventory sales parts cannot be package parts. That is also true if you try to put supply code package on a non-inventory part on just a straight customer order.Is this something new?  If so, why would it allow you to non-inventory parts to a BO for a package part? Thanks,Jo

Hi, does anybody know how I can change the LOV filter? When i create a lead from existing account I need to kniw the account number and not the account name to be able to find it from the field level.How can I change that to the account name?Thanks for the help!

Hi,I would like to know if it would be possible to add a new column name in the Duplicate Check Rule. For example to check for duplicate descriptions on the lead.If this needs a modification I would like to know if you think this would be feasible or if it would be too complicated to develop.Thank youFabrice

If a vendor is both a supplier and a customer, such as an “Agent”, is there anywhere in Ifs which links the two together so you know which supplier record ties into which customer record?

CRM Business Activity is showing duplicate values in the status viewerI’ve seen this in both 22r2 and 23r1e.g. https://ifsgcc1-d06.demo.ifs.cloud/ 

Hello, I have this error message when I want to change a price list in the sales quotation line. My price list line doesn’t have a min qty and a “valid to” date. So I don’t understand why I have this error message. I did the test with other customers and it works. Can you please help me? Thank you. Lina

Hello Everyone, Does anyone know if it’s possible to update the IFS native pick list form in Apps. 10?  We want to include the Ship To Country with the Delivery Address information on the seeded form.Is it possible to use the IFS Form Designer or some other embedded tool within Apps. 10 to make updates to the seeded form? Thanks,Rick Messina

Hello IFS Community, I would like to know if it’s possible to cancel a rental line for a customer that hasn’t started yet.Let me explain :We used to rent some machine to our customer, and we always do 2 month free before the rental start, so I always put the start rental automatically after 2 months on the CO.But in that case , we notice we got some issue on the machine so we have to replace it, I used the menu “Create a replacement order”, but i can’t delivery the machine due we still have the first rental lines still open and not started. After some test, i only find to start location at 0€ for 2 months with a manual events and then the real price start.But in this case i’m stuck with my 2 machines with one i can’t stop the rental, and the other can’t deliver.. , if someone know how to manage it. Regards,Nicolas.

I have a client who is using Projects in Cloud and wants to invoice from the project based on project milestones. We need to use Customer Orders for shipping and export documentation.Is there a way to close the Customer ORder without invoicing?Thank you 

Hey Everyone,  I am curious, in what ways do you sell / create kits in IFS. I was reading that it’s possible to sell a kit and have it be constructed the moment it’s sold, but I don’t see an obvious way of doing this. Thanks!

Hello Fellow IFS Users When you create a customer order with a package part, does it check the availability of the components of that package part?  Thanks!

We have the below setting where we can replicate the Document Text from CO to PO upon releasing the Customer Order.(Change the Replicate Doc Text to Replicate in Site -> Sales & Procurement -> General -> Replicate Doc Text)But if you change the Document Text after releasing the CO, the change is not replicated in the PO. Currently users have to manually adjust the Document Text in PO.Is there any setting to replicate the change in Document Text from CO to PO after releasing the Customer Order?

Hello ,Ifs version : aurena since we installed Ifs version aurena, (we are in the testing phase) the total Amount invoiced not showing up in somes reports (confirmation of customer order /Invoice ) .. A set up is missing (per Company or site ) to display the amounts with taxes on th reports . Thank you in Advance

Hello Community;I have a client with a fair volume of EDI orders.  One of their EDI customers submit multiple schedules for the same part delivered to the same address, but with different Purchase Order numbers.  Each schedule creates a different IFS Customer Order.  Currently, IFS updates all schedules and orders as expected, but it cancels all the order lines on all of the Customer Order except the last one it processes.  Is there a way to stop this?  Is there a way for IFS to recognize that the different customer Purchase Orders represent separate schedules, each being processed discreetly from one another? 

We use distribution order to send product from our manufacturing site to our warehouse sites across the world.     Can anyone tell me how the planned due date on a distribution order is calculated in Apps 9?  We would like to give our manufacturing site a 40-day lead-time from the distribution order created date to the planned due date.  

Hi All, once the GR is done and material is rejected, PO line status shows “received “every time planning department needs to go the details to check rejection etc as PO line status shows received.thinking of “rejected “ status or information in PO screen directly.

Hi Team,Could someone explain how Inspection Frequency is set on control plan line for Control plan - Purchasing?  Any document with step-by-step guideline on usage is appreciated.