CRM Panel / How do I stop Outlook from switching to new Teams when making calls using the call icon in the CRM panel.

HI @Priyanka.Massey ,

Will this come always? and what happens when you just open the teams without using the panel? (as I know this prompt will come once in Teams and it will save the preference. So it will work afterwards with old teams)

Best regards,

Masheesh

Hi @Masheesh 

Thanks for responding :) 

It is working now in the old teams. The call is going through. However, if I switch to the new teams and then attempt to make the call, the call doesn’t go through.

Hi @Priyanka.Massey ,

Should be a problem with your Teams version?

I have following setup and installed and it works fine.

HI @Masheesh The team's version is fine on my end. However, we have identified a new issue. The call option gives the below error message when attempting to make a call in New Outlook - 

 

Only get this error when attempting to make the call via the CRM Panel in the New Outlook. I can make a team call in New Outlook when not using the CRM Panel and call someone directly using Outlook contact info..