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RMA vs Discount on order line

  • November 22, 2023
  • 5 replies
  • 149 views

Hello,

I need your help please to better understand the RMA process:

 

1- I have a customer order line with discount that is invoiced.

2-  I have created the RMA from the customer order line: The price showing on the RMA line is full price not including the discount.

3- I have created a credit invoice from the RMA line: the credit also showing the full price not including the discount.

 

My question is: should the RMA line retreive the price including the discount from the order line? Or we need to add the discount manually when we create the credit invoice?

 

Thank you!

 

Best answer by JoDe

Hi @Wafaa, we experienced this as well and this was reported as a bug.

It is fixed in 22R2 SU14.

5 replies

PRODQ
Superhero (Customer)
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  • Superhero (Customer)
  • November 22, 2023

Are you retrieving the Original CO/Invoice into the RMA line?

 

 


  • Author
  • November 22, 2023

Hello Linda,

Yes the RMA line is retrieved from the original customer order line : .

 

 

That is why I don’t understand why the price on the RMA line does not include the discount!

 


PRODQ
Superhero (Customer)
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  • Superhero (Customer)
  • November 23, 2023

How odd.  I would have expected the price to have been retrieved correctly

How was the discount applied on the CO?  Header?  Price List?  Default against Customer?  Manually entered?  Customer Agreement? Or did someone just change the price?  


Forum|alt.badge.img+11
  • Hero (Customer)
  • Answer
  • November 23, 2023

Hi @Wafaa, we experienced this as well and this was reported as a bug.

It is fixed in 22R2 SU14.


  • Author
  • December 12, 2023

Hello, It is a bug in our current version and will be fixed in the next update.