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Hello,

I need your help please to better understand the RMA process:

 

1- I have a customer order line with discount that is invoiced.

2-  I have created the RMA from the customer order line: The price showing on the RMA line is full price not including the discount.

3- I have created a credit invoice from the RMA line: the credit also showing the full price not including the discount.

 

My question is: should the RMA line retreive the price including the discount from the order line? Or we need to add the discount manually when we create the credit invoice?

 

Thank you!

 

Are you retrieving the Original CO/Invoice into the RMA line?

 

 

Hello Linda,

Yes the RMA line is retrieved from the original customer order line : .

 

 

That is why I don’t understand why the price on the RMA line does not include the discount!

 

How odd.  I would have expected the price to have been retrieved correctly

How was the discount applied on the CO?  Header?  Price List?  Default against Customer?  Manually entered?  Customer Agreement? Or did someone just change the price?  

Hi @Wafaa, we experienced this as well and this was reported as a bug.

It is fixed in 22R2 SU14.

Hello, It is a bug in our current version and will be fixed in the next update.

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