Distribution (CRM, Commerce)

We are upgrading to IFS Cloud and we are trying edit a Crystal Report based Quick report and when we click the Edit button we are unable to alter the Report Reference field.  When I tried to click the Update Crystal Report button an upload from the file location I receive an error stating:ReportLayoutCrQr.The “Report Layout Cr Qr” has already been removed by another user. 

Hi Community,I have changed maxlength of a field from 25 to 50.However, it’s not possible to save under under Shipment Handling Unit Structure . Can anyone tell me why? 

We are on 23R1 and we currently use the “Connect to Opportunity” functionality on the Business Activity. We are trying to figure out if there is a way to disconnect an activity from an opportunity in the case where it may have been connected to the wrong opportunity. We can’t seem to find any way in the web ui or in the odata API to disconnect. Is it possible? 

Where do you store Schedule B numbers needed for export from the US?

Hi IFS Team,Is it possible to synchronize the Outlook Address Book to IFS to add contacts to CRM Account?For example, the address book below could synchronize contact information into IFS?If this answer is that no Standard Functionality exists for this, then would this be possible through a customization?Thank you,​​​​​​​Alex

Hi,Does anyone know if any new IFS releases have made it possible to configure the Outlook Panel to add custom fields?Thank you,Alex

We have a situation where a customer prefers to pay under a single invoice name. To accommodate this, we need to consolidate all their prices under one price list. However, since they have different prices for the same items at different plants, we need to assign four different prices to the same items. Unfortunately, the sales price list only allows us to set a single price per part, or two prices if the part is listed in two different currencies. The differences in prices are the shipping prices if that helps anything.

Hi all, we are looking to see if there is an ability to add a parameter into a Database task. we have a process that looks at the order type and releases orders from planned but unfortunately there is only the option to use ORDER_CREATED_TIME_OFFSET. I’m hoping to be able to reference Wanted Delivery date / time instead.Is this customisable and if so, where could one reference the above?As always, any pointers massively appreciated.

We have a non-inventory sales part on a customer order line.  When we change the quantity on that line, the system is automatically showing it Reserved and Picked, ready for delivery.  We don’t want it to do that.  Is there a way to prevent the auto-reservation and picking of non-inventory parts?

Hello,Is it possible to setup a Campaign with different discount-% depending on who the sales person it?As example:Part number 123456 with a list price of 1000 EuroOrder created by Sales person 1 = gets 5% discountBut if Sales person 2 make as identical order, he will get 10% discount?A sort of Level 1, level 2, level 3 discount structure that copies the different discounts into the Customer Order automatic, depending on who the Main Rep. is.We are currently on Apps9, pending switch to Cloud, so question goes for both systems.Thanks,Michael

As i know, Customer agreements are only for inventory parts, is there any possibility to have the same for non-inventory parts?Thank you :)

I have created:Sales Process Template  Sales Process - Process IDHowever due to a change in naming convention I wanted to delete a Sales Process from the CRM & SRM basic data - I have not used the Sales Process on a Business Opportunity, but I get the following error: Am I just being  numpty? The Rm Proc Process “name of Sales process” is used by 7 rows in another object (Rm Proc Stage).   I have removed all the Action IDs per Stage ID and, but I am unable to delete this Sales Process as it is linked to the Sales Process Template - where the 7 rows are.  I am using the Sales Template so do not want to get rid of that. Is there a way to delete this Sales Process in the basic data as I hate untidy basic data?  

 Cannot add an Inventory Part Location. When selecting New and adding a Part Number, the screen times out and presents an Error Message. Refreshing the cache did not resolve the issue. When trying to add a new location, the part number doesn't auto populate and when we try to type the part number in to force it to go through, it takes it out right away.   

There seems to be two areas for basic data for Contact Roles within IFSCloud 23.1.11. Relationship Management > Customer Relationship Management > Basic Data > CRM Contact RolesandApplication Base Setup > Enterprise > Basic Data > Contact Roles What is the purpose of the two datasets? Within Customer Contacts, role can be selected and this considers Basic Data. Within Sales Quotation process role can be selected and this considers CRM Contact Roles. I’d expect both to consider the same dataset.

Hello - I have a customer that is using the Quick Customer Order Registration assistant. When they try to use the “Add From Order” to copy the lines from an existing customer order, change the quantities the lines are not copied over.    

We would like to run a month long campaign for all customers aside from a few national accounts that already receive discounts on the campaign items.  What is the best way to go about this?  I have selected the “include all customers” toggle to get the campaign applied to everyone but I’d like to be able to exclude these two customers.  We are running IFS Cloud 23R2 if it matters.

Our German site needs the below development to comply with a legal requirement there [The document outgoing material (“Materialausgabe”). has the fields document number (“Belegnummer”), a document date (“Datum”, here 09-01-2024) and the receiver of the material (“Subunternehmer”) ]In order to fullfil that, ideally we should have the below mentioned custom columns when we issue or unissue materials via Project Navigator > Demand >  Misc. Parts > Issue from Inventory / unissue to Inventory Date, Unique dispatch number, Material and quantity, Name of subcontractor These details need to be fechted to somewhere like the overview ‘Inventory Part in Stock’Because based on the “Materialausgabe” only [generated separately, not a report through IFS] they would issue / unissue materials. Has anyone modified IFS9 for this / similar requirement? I do understand that introducing custom fields on a popup such as ‘Issue from Inventory’ might be challenging though. Thanks,​​​​​​​Asela 

Request to share your thoughts on process modelling and experience you had with your customers on this requirement.Line of Business : Sales and Distribution of Equipments Nature of Equipment :Equipment with Top Part # and multiple accessory parts (Mandatory / Optional) connected to it. Individual parts carry the characteristic info and pricing which will be aggregated in the Quote. Thus enabling the CPQ (Configuration - Pricing - Quotation) process.Personas :Application Engineer : Defines the Part Info, Technical details and characteristics along with diagram Sales / Business Representative : manages the price lists, Creates Business Opportunity and Process Sale Quote for the Equipment along with its accessoriesBusiness Requirement : Ability to process Sale quote referencing the Business Opportunity (Prospect / Customer)Add Sale Part (Main Equipment - Part #) View the Mandatory accessory parts linked to the main part / Modify as reqd → Sales Rep should be able to view and modify the ac

We have a standard price list where hourly charges are dependent on when the services are delivered e.g.,Normal time: Weekdays 07.00 - 15.00 Outside normal time: Weekdays 15.00-07.00 and weekends.For any work performed during ‘Outside normal time’, we can charge 100% more vs the normal time. Some customers have also their own set of definition when ‘normal time’ would be, or how much we are allowed to charge extra for work ‘outside normal time’.We are able to handle this today based on manual addition to the sales lines, (based on timestamps from reported work hours), but I am trying to understand if there is a better more automated approach we could take.Does anyone have a suggestion for how this could be handled? We are currently using IFS Cloud 23R1.

Hello,I was wondering how one would trigger the creation of a pick list for customer order that appears on the "Create Pick List for Customer Order" screen, whenever the customer order's Earliest Planned Due Date is 3 days away?Right now I have a database task scheduled that runs every 2 minutes, checked for orders to automatically create into Pick Lists for Customer orders, but this does not work for Customer orders with Supply Code Purch Ord Trans, and I am not sure how to make sure it only triggers orders 3 days out. I also want to know how you would trigger the same database task but for the customer order lines of Supply code “Purch Ord Trans”. Currently, that supply code should indicate that we need to place a purchase order for those parts, but even when we get those items in stock, the scheduled database task does not create the pick list, it just sits in the “Create pick list for customer order” screen. Why is this not triggered by the database task? There are no parameters pr

Hello.I have been looking at the Single Occurrence address in IFS Cloud.I created a customer order and the option was no editable. changed this to editable within page designer.When i set the flag as true the information within the delivery address info is not available.  any ideas? I have checked environments being logged in as IFSAPP.

Hello, I need your help. How can we deliver a line from the shipment and disconnect the line from the shipment right after? I don't understand how this operation could have been carried out. Thank you, Lina

Hello We have had buttons added to the Customers and Sales Specific screens, so that when one customer is selected, a button appears at the top saying ‘Add Quote’ or ‘Add Order’. However, these buttons currently just take you to the Customer Order / Sales Quotation screens and you have to manually create the order/quote. Is there a way that the information for the customer selected on the Customers / Sales Specific screens can be pushed into the Order/Quote entry screens so the information is pre populated? e.g.Go to Customers Search for ‘cust123’ Select the row Add Order/Add Quote buttons appear Click Add Order Takes you to the Customer order screen with a new order opened and ‘cust123’ details populating the orderThanks

Hi, some of our users have this “issue”:Aurena, with UPD20Chrome or Edge  Under Business Mails, when they click the “Mail Body” button: then the file is downloaded as an html file and can be opened in another tab: For other users, the mail body is just displayed in Aurena: Does anyone happen to know whether this is that a setting in IFS or in the browser? I cannot find a rhyme or reason - it seems not to be permission, because we have users with the exact same permission and role but different behavior. Appreciate any tips :-)Thank you!

I want to remove or assign a property to the company but I don’t see any add or delete icons or any other command that would allow be to assign or remove or edit a company property.  Might there be a permissions set for this or something else that I need to be able to do this?  Using the Appowner or setting myself as the HR Manager has not helped.Thank you.Patrick