Hello - I have a customer that is using the Quick Customer Order Registration assistant. When they try to use the “Add From Order” to copy the lines from an existing customer order, change the quantities the lines are not copied over.
Lines not added when using Quick Customer Order Registration
Userlevel 5
+12
Hi
Ideally, lines should be copied using the steps mentioned above. If you are still encountering the same inconvenience, please contact IFS Unified support through a support ticket.
regards,
Dinudu Kankanamge
IFS Unified support
Userlevel 7
+18
- 23.1.2 - functionality doesn’t work at all when trying to copy from existing order
- 24.1.0 - everything works well. I’ve tested with copying existing lines from multiple orders. It worked every time.
Which IFS Cloud version is your customer on? Perhaps there’s a Service Update for that version where this issue is resolved?
Userlevel 4
+11
I have tested in 23.1.5 and 24.1.0 (as
I’ve had a look at the fixes for 23R1, 23R2 and 24R1 and cant see anything relating to this item.
Might be worth checking with IFS Support.
+2
Hi
Because in Quick Customer Order Registration window, Quick_Customer_Order_Registration related VRT table is being cleared before the part line is added. I think the reason behind above scenario is same as per the explanation.
This data cleanup has been disabled in the QuickCustOrdAddMultiplePartsAssistant fragment in the core environment as part of below updates IFS Fixed Version: 22.1.25 - 22R1 SU25, 22.2.18 - 22R2 SU18, 23.1.11 - 23R1 SU11, 23.2.4 - 23R2 SU4, 24.1E.0 - 24R1 EA
But if you’re in above versions and still facing the issue, better contact Unified Support via a support ticket.
Thank you,
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