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I have been asked by our client to explain the Global Suppport Policy and am preparing to do so.The description of priority level "5-Routine" on page 5 states "Issues not covered by the item", but I don't understand the description.What exactly do you mean by "items"? Best Regards,Hiroki Iwakura

Hello All,  see picture below, I am nt able to adjust the pages to see the one that is in the back.Is there anyone who knows how to solve this? 

 I found some cases where inspection results are within specification, but acceptance sampling status is rejected. Shouldn't it be accepted as all results are within specification? Anyone can tell me why? Thanks 

Does anyone know if it is possible to copy favorites (links to forms and search questions) from one user account to another?

Hi,Can anyone tell me what a Weblogic license is? We have been running IFS APP 10 for three years and haven’t heard aboute it before. 

HTML, TRC, XML So far when attaching supporting, often requested, files to IFS Service Centre Support portal I have to waste my time converting the above to something that can be attached.Yet again the Support function is failing in its Moment of Service. Does anyone else get frustrated by this? Many thanks, Matthew

I have enrolled to the Aurena Native Development - IFS Cloud (Virtual Blended Course). I’m using a demo environment to do the development trainings but I’m stuck at a point where I’m not able to install the UWP application on my machine due to the "the requested operation requires elevation” issue when trying to enable the developer mode.I would appreciate any clarifications on this please @IFS Academy.

Hi,I am trying to logon to the IFS Service Portal https://support.ifs.com/csmI have already registered via the IFS Customer Portal.When I logon to the IFS Service Portal the top menu included my name appear, but under the top menu I get the  following message:  Sorry, the page you requested was not found. (see attached picture)Any idea what I have to do?  

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

Insided is investigating an issue in the community: Topic creating is delayed. Refreshing the page may result in duplicate posts. We will update you as the issue is investigated and resolved.

I try to access IFS Portal but my password has expired.I followed the procedure to reset the passwordbut I cannot log in as this message appears: Try again after some time or contact your help deskCould you please tell me what to do? 

Is there a place to learn more information on IFS besides the Academy and Help Pages? The Academy seems lacking in basic how to use while the help pages are vague. They don’t show examples or basic tutorials.  Thanks!

Hello :  Is it possible to have more than 4 contacts in an IFS service portal?

I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish.  I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.Has anyone had this experience?   Thanks, Michael

Success Units (SUNs) are a unit of measure based on level of effort, and not hours, that allows IFS to assign value to specific actions taken in support of a customer’s requests.

We would like to hear from you about the RoadmapWe have recently published the Spring 2023 Roadmap and would welcome your feedback on itWe are proud of our roadmap but also keen to make sure we continuously improve it to meet the ever changing needs of the people that need it the most...YOU!  In order to do that I have a brief question below that I would welcome your time to answer and if you want to tell us more then please use the comments to do so.We are particularly interested in 3 aspects;How do you (or would you like to) use the roadmap? What are the benefits y

I am currently running the support desk for our IFS Apps 9 application, servicing over 350 full license users. Am struggling a bit to keep up with demand for usual service items, permission sets, user amendments, general functionality questions alongside a backlog of change requests (Some large, some not so big) alongside Projects, and a potential upgrade. I also have a number of integrations that always require supportI have an analyst, and a developer who helps from time to time but is dedicated to the business. We have a small technical team that look after the on-prem servers, but thats about it. What size teams are typical for similar businesses? We use the HR with health and safety, SFWB, Finance, Service, Relationship Management, Supply chain  to mention a few along with a fair amount of config. We have a small pot of funds to support configurations that are out of my knowledge base and some functional support. Its a fai

When the Gold Support Terms or Global Support Policy are updated, we, the 1st line, must inform our customers with support service contracts of the changes.Global Support Policy has a update date in the document so we can check if it has been updated or not.However, Gold Support Terms has no such date and the only way to find out is to check the difference. To begin with, does IFS change the Gold Support Terms from time to time?If so, I would like to be able to confirrm the date and content of any updates. Best Regards,

Environment:IEE, IFSv10 UPD 11 Enabled single sign-on via ADFS securityProblem:Windows security pops up when user tried to connect through SSO (Sign in as current user) as shown below User can log in when they type username and password, however, User gets kicked off sporadically and the system locks them out completely. It unlocks after 5-10 min or more and they are then able to connect only by typing in username and password and not through current user link shown aboveChecks/Tests done:Checked user configuration on both IFS and Active Directory account Requested user to close IFS and all other applications before changing password Confirmed no sessions on FND_CLIENT_LOGON_TAB before requesting user to retry connection, which st

Hi , I need your recommendation for a partner /vendor to provide IFS SLA support for 1 year in KSA Jeddah . Please share your opinion in the thread or whatapp +966555230144 .  Thanks  

Hello,What are some IFS Academy courses that are beneficial to take for someone that is looking to get into IFS development/maintenance? I would ideally like to start using the IFS Developer Studio but I’m not 100% sure which courses are worth the price tag that can provide a basic tutorial to help build a skillset out.Thanks,Bryan

Starting last week, I am unable to log out of ServiceNow:  https://support.ifs.com/csmI would like to log out of my main account to login under a customer’s account.I get the following message when I click my name then select “Logout” Error details:Activity ID: c37eb43c-90a8-431b-3b07-0080010000e3 Error time: Tue, 18 Apr 2023 18:44:08 GMT Cookie: enabled User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36

Why there is no old / closed cases in New Service Center?

Hi All, Please let me know your inputs for these concerns.1)When I try to do my certified practitioner exam from  Google chrome I'm unable to login to ifs academy have to change the password. 2) Unable to view the questions of the 1st attempt. 

Hello,The service center portal allows searching for cases based on specific criteria: However, since the data presented on the portal shows very limited attributes of cases, it is not possible to take advantage of such fancy search options. Does someone know how to use this effectively?