Supply Chain

We received a weighted average costed part with a Supplier Invoice Consideration that is Transaction Based. The wrong price was on the original PO and we sold the parts to a customer. The Detailed Statistics screen is showing the sale price with the wrong cost field. The PO cost was updated and the supplier invoice was posted and processed to reflect the change in price. On the Inventory Transaction page, we can see the change in the costs and the appropriate accounting entries to reflect the change in the Cost of Good Sold account. However, we run the Detailed Statistics nightly, and the invoice in question, has not had the cost updated as reflected in the journal entry. Is there something we can do to update the Detail Statistics - Invoiced Sales data. We export this data into a Power BI data warehouse to run reports and this one is not reflected correctly.

Usage of Tax class to get the correct tax code is not working logically in ‘Int Purch Dir’ Scenario. The external customer order retrieves the incorrect tax code corresponding to the final customer delivery country instead of internal customer order delivery country. Any suggested workaround for this? IPD tax information in Customer does not work when two sites belong same company.

Hi, I am currently having trouble with shortage handling in IFS Cloud. I’m trying to get the shortage notification to appear when I place a Customer Order in the scenario where there is no stock available to fulfill the order. I have enabled the Shortage Notification toggle on the Inventory Part and the Shortage Handling toggle on the Parameters for Supply Chain and Manufacturing page. I have checked to make sure there was no quantity on hand and also see the orders with shortages on the Handle Customer Order Shortages page. Is there anything I’m missing for this message to appear? Any help is appreciated!

Hello everyone, I would like to know what is the best use of the “Product family” field. The IFS standard description tells us that it is used “to group parts into product structures”. Does this mean that if I create a product family “A” that is also a finished item and associate it with this family, I can group all the semi-finished (manufactured) items that make it up? Also, in the help, they talk about grouping at level 0 in the master production plan. Can you explain this to me in detail? Thanks in advance

Hi All, We are using Aurena on the Tablets but the problem we are facing is adjusting the column width (e.g. Part description is not completely visible) and unable to adjust the width manually on tab. Any Advise to fix this issue?

Hi Team, I want to change authorizer under Purchase order because when I try to release it, system is generating an error that you are not a authorizer. (Product Version:23R2)

Hello, Our team manages refill putaway zones for tech vans in our remote warehouse setup. Recently, we added storage zones and multiple inventory locations within the remote warehouse, allowing each tech to have assigned bins for replenished parts. Previously, running the refill for each van took just a few minutes. However, since adding the storage zones, each scheduled refill now takes over an hour to execute. We refill 40 vans twice a week on different days (Monday to Thursday, starting in the evening), but the refill process often carries over into work hours, which disrupts our team’s daily functions as they wait for scheduled tasks to complete. To address this, I created a separate batch queue configuration for the refill putaway zone. However, I believe that pulling from our main inventory is causing delays by interrupting parts reservations for customer orders and work tasks. Is there a specific system configuration or optimization that could help speed up the refill putaway zo

When the Supply Code is Inventory Order, we can Unreserve the line through Reserve Manually option by giving the negative Reserve Qty. But when the Supply Code is Purchase Order, we can not see that Unreserve option in the line level. Can somebody explain me the logic behind this? Thank You!

Does an over tolerance exist for shipping customer orders where, for example, the order is for 10k but production made 10,100? We want to ship the full 10,100 as the customer will take it, but are looking for an automated way to define the over shipment tolerance. Thank you for your input! Robin

Hello All, I have set up a part as a Supplier Schedule. It is creating the Supplier Schedule correctly when I run MRP. I now have set up the part as a Master Scheduled part, but when I try to run the Master Schedule I get the following error. What might be the problem? See image below:

Hi, We are introducing IFS Cloud and have tested our first EDI message, receiving this into our system. When this has came in, the Vendor code, which is on the XML message from our customer has transferred to the “Customer Agreement Cross Reference” field. When trying to receive the EDI into Cloud, the message stopped until we removed the Vendor code from this field in “Incoming customer schedule” Does anyone know why this would transfer into this field? We currently use Apps 09 and the Vendor Code comes in the same XML format and does not effect receiving EDI. Thank You

We are trying to run DDMRP on manufactured and purchased parts. The quantity calculation is perfect, and is lifting the stock out of the yellow zone, with a requisition due in 13 days time (the lead time). However, it is ignoring any other requirements further out in time - here there are two orders, one due in March, and the other in May. I would like to see req's for these as well as they will then become part of the Machine Load per work centre. Without this, sudden capacity demands may be invisible until the order date reaches the lead time.

Dear, I hope this message finds you well. I am reaching out to request assistance regarding the "Address Setup" configuration. I have encountered an issue with the character limit, where it seems possible for a user to input up to 100 characters in the "Use Defined Row Length" and "Max Row Length" fields. However, when attempting to enter 36 characters or more, the system does not allow it, and I receive an error message regarding character overflow only up to 70 characters. Given that the limit is set to 100 characters, shouldn't the system allow the input based on the defined limits? Could you kindly clarify the reason behind this behavior and provide guidance on how to resolve it?What is Thank you in advance for your support. Best regards,Drielly SilvaSenior Supply Chain ConsultantIFS Latin

Hello, In Purchase Order, Project ID is fetching in Order details tab but the same project id and activity id is not fetching in Purchase Orders lines. What is the reason for this behaviour. Regards, Kruthika

When using the ‘Move Part’ functionality can you enforce the ‘Part Availability Control’ to move with the Part? You can select the slider but I want to enforce it for all movements. It happens automatically when moving a Handling unit but not for individual parts. Asking for Apps10 + Cloud

Is there a method to disconnect customer order from a DO? I have an orphaned order that is still released but connected to Distribution Order that has been closed. Related PO to this DO has been cancelled so not a way that I know to reopen the DO.

It's not allowed to receive shop order linked to a customer order line, when that particular customer order line is connected shipment which is in “Accepted “status. How to fix this error?

Will you absorb tariffs levied by the USA, Canada and/or Mexico on your products? Will you increase your prices to match the tariffs? Will you pass on the tariffs as a separate sales charge for each of your products? Will you pass on the tariffs to all of your customers, or will some customers receive special deals or discounts? If so, how will you administer the different deals? Our company is just considering this now. I’m considering a single sales charge group and sales charge type for affected products. We may need to create a customization to pass the charge on based on origin and destination country.

Is it possible to add history logging for sales parts in IFS10, could not find them at all from the list. Have need for these three new history log contigurations: Sales part/ Active ,Sales part/sourcing option,Supplier for purchase part / status

When duplicating a customer order line, why does the price not also get copied over? The quantity does but not the price. Our units are second hand so the price varies so we do not have fixed pricing on our sales part. What is currently happening is the price of £0.00 on our sales part is what is populating the Price on the duplicated line rather than the price from the line it was copied on. is there a way to change this, selecting price freeze doesn't seem to stop this.

Go to Any Shipment ID and go to Available Lines sub window. Available Lines tab is taking some time to load and after a while it is getting timeout notification as attached below. Has anybody noticed any workaround for this?

Hi, we have a general export license that we would like to add additional Export Control codes on. When changing the status from approved to planned to be able do changes this information will pop up I know we have connected licenses. I do not intend to do changes on already created data, I´m just gonna add more data and then set the license back to approved. Does anyone know if this will mess up anything? BR

Hi, I would like to get some information about why this issue occurs. It is not reproducible, but I have several orders where it has occurred.The topic is about the status Arrived after receiving from direct delivery. The status is not always present, but the position is set to automatic closing. I am sending the test plan in the attachment.

Hi Community, I’m facing a critical issue, while printing the COC/Delivery Note Report, document texts that are present in the customer order lines aren’t transferring to the delivery note. While printing the customer order confirmation report, its showing the respective document texts (notes) below each order lines but the same is not happening for the delivery note report. Its a crystal report and I’ve cross-checked that for both the report layout I’m having the field ORDER_LINE_NOTES but only for order confirmation it’s printing. Please help me find a fix. The below image belongs to Customer Order confirmation report where the notes are printed properly. The below image belongs to delivery note report where the notes from the customer order are not being transferred and not printing below each order lines like in the customer order.

What calculations / reports use the Net Volume field in IFS Cloud? What is the use-case for this field?