Dear IFS Support Team,
We have the following question regarding an intercompany scenario in IFS Cloud and would like to clarify whether this represents standard behavior or an unexpected system issue.
Initial situation:
An external customer order is created at site 160, this triggers the following objects:
- Internal purchase order at site 160
- Internal customer order at site 100 (including DOP)
Scenario:
When changes are made to the internal customer order or the DOP (e.g. price or delivery date) at the supplying site (100), an Incoming Purchase Order Confirmation is correctly generated.
This confirmation can then be accepted at the ordering site (160).
Issue:
After confirming the Incoming Purchase Order Confirmation, the internal purchase order is not updated accordingly (e.g. delivery date or price).
Comparison:
If the same change is made directly on the external customer order (site 160), the internal purchase order is updated automatically as expected.
Question:
Is this behavior intended in standard IFS Cloud (e.g. due to the external customer order acting as the leading document), or could this indicate an issue in the processing of the Incoming Purchase Order Confirmation?
Thank you in advance!
Kind regards,
Lebeat Hasani