Hello,
Could someone please explain how Customer Schedule Reconciliation using Delivery Note is supposed to work please?
I've tried several scenarios but I still can't understand the expected behavior.
For example, I made two deliveries:
- Delivery Note X
- Delivery Note Y
My customer then sends a new schedule containing Delivery Note X only because they have not yet received Delivery Note Y.
From my understanding, when I run the reconciliation process, the system should adjust the received schedule based on Delivery Note Y (which has already been delivered but not yet acknowledged by the customer). However, nothing happens. Even the 'Reconciled Qty Due' field remains empty after I run the reconciliation.
Am I misunderstanding how the Delivery Note reconciliation works? Could someone explain the expected behavior and under which conditions the schedule quantities are actually adjusted?
Any explanation or example would be greatly appreciated
Thank you,
Lina