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Question

Reconcile customer schedule

  • June 12, 2026
  • 1 reply
  • 15 views
L
Do Gooder (Partner)
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Hello, 

Could someone please explain how Customer Schedule Reconciliation using Delivery Note is supposed to work please?

I've tried several scenarios but I still can't understand the expected behavior.

For example, I made two deliveries:

  • Delivery Note X
  • Delivery Note Y

My customer then sends a new schedule containing Delivery Note X only because they have not yet received Delivery Note Y.

From my understanding, when I run the reconciliation process, the system should adjust the received schedule based on Delivery Note Y (which has already been delivered but not yet acknowledged by the customer). However, nothing happens. Even the 'Reconciled Qty Due' field remains empty after I run the reconciliation.

Am I misunderstanding how the Delivery Note reconciliation works? Could someone explain the expected behavior and under which conditions the schedule quantities are actually adjusted?

Any explanation or example would be greatly appreciated

Thank you, 

Lina

    1 reply

    K
    Do Gooder (Customer)
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    • KAUSALMON
    • Do Gooder (Customer)
    • June 25, 2026

    Hi,

    Good afternoon, from my experience should there be a shipment not considered in the latest customer schedule i.e a shipment in transit they have not received, when you reconcile against the last receipt notified on the customer schedule, IFS will only update the ‘Reconciled Qty due’ figure when you ‘release’ the schedule. It will reduce the customer requirements down by the qty in transit that the cusotmer is not aware of.

    Hope this helps.

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