Service (Touch Apps, MWO, MRO)

1896 Topics

MartinFSidekick (Customer)

Please can anyone help explain an issue we are having with the Place Lookup on the IFS6 u6 customer portal… We 710 portal places per portal user, when you bring up the place lookup from the new request screen, the popup place lookup states that it is showing 699 places (and it is as I counted them), not the 710 that we have loaded (if I look in the metadata for that screen, there are indeed 710 places) These 610 places are also sorted randomly, not in order. if you only have a small amount of places then they are sorted. I have had as little as 370 places in the list but these also did not sort.Would greatly appreciate if anyone could assist with this.

712

4 years ago

ctaylor56Hero (Partner)

posted in Service (Touch Apps, MWO, MRO)

Grammar Check

Does anyone know of a Grammar Checking Software that can integrate with IFS? How are others dealing with grammatical issues that come from Field Engineer’s in the Service Management realm?

4461

4 years ago

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

SMTP error - Unable to read data from the transport connection.

I believe there is some limit that is being exceeded (Timeout=100000). Do we know if these emails are being sent asynchronously? Customer is trying to email a large volume of smtp email messages, we get an error, but in smaller groups of emails around 100-125 they are processed without error. Would you know what would be causing this? Timestamp: 2020-10-21T01:48:00.8462035+00:00Message: Exception Message : The following system level exception was generated by the application: Communication error sending smtp mail message: The specified string is not in the form required for an e-mail address.To:Contact your system administrator for assistance. The server log or event log may contain more details about the error.Source : Not AvailableTarget Site : Not AvailableHelp Link : Not AvailableInner exception message : Communication error sending smtp mail message: The specified string is not in the form required for an e-mail address.To:Inner exception source : Metrix.CommunicationServerInner

3553

4 years ago

MartinFSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Tech Portal Client Script

I am trying to access the list data in the ‘task’ list on the ‘My Tasks Today’ page on the Tech Portal. I have tried: var listData=getFormDataLists('task');var listLength=listData.length;alert(listLength); But this just returns 0, when there are tasks there? What i am trying to do is retrieve the tasks, then cycle through them and then performing a dirty read on a checkbox i have added (user_def2), any that are checked will then be updated.

1912

4 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Coverage Time

How could I change time type automatically on a work task time report based on time of day? I have a service work order with service contact. Customer says you can visit the site M-F 8-4. Anything outside those hours we can bill overtime. Ideas how i can do that in apps 10? I know about scheduling preference and scheduling availability but nothing that translates availability into pricing markups. AKA coverage time.

1474

4 years ago

ADNANSidekick

asked in Service (Touch Apps, MWO, MRO)

Can I add a picture to the mail?

Hello :) Can I add pictures to the e-mails sent by the system?

3814

4 years ago

baris.haliciHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Application Messages Incomplete

All application messages are pending in transaction state. No messages could be completed and notifications are not being sent. How can I fix this situation?Also, some background jobs are not completed.

1391

4 years ago

rsczerowskiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Printing Media Graphics on Report Designer Reports

Hello all, Is it possible to print attached media files on a report designer report? Specifically in this case we are trying to print the media receipts on to the IFS report designer expense report. Thanks,Rich

2811

4 years ago

Sébastien DELAURESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Display issue for activities in PSO

Hi,We are facing to weird display issues in PSO 6u5 about the activities.In the Ressources screen, in activities pane, they dont want to be displayed. And some buttons issue occur, they are not displayed correctly (no label) for example. Schedule Assistance screen have the same issue.so we can not operate with activities... Dataset is provided by Apps10 u9.Thanks,Sébastien.

611

4 years ago

GarakSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Lock records for editing

Hi, does IFS (Apps 10) have native functionality to lock records for editing, or if not, are there plans to implement such a feature?In particular with Work Orders, our Planners are asking whether its possible for a Work Order to be “locked” while they’re in there so others can’t make changes.We are aware this is the intention of the “Under Preparation” status indication on WO’s, but they’re asking whether it can be an automatic lock/unlock instead.

3657

4 years ago

kosalaSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Error when attempting to approve a document with security checkpoint required IFS8 SP1

Error comes when attempting to approve a document with security checkpoint required Server error messages: 8773d2a5-f4de-44a4-87c6-917a7b1d9794Ifs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-12545: Connect failed because target host or object does not exist at Ifs.Fnd.AccessProvider.FndConnection.HandleHttpSuccessResult(HttpWebResponse result, FndManualDecisionCollection decisions, String operation, FndBodyType responseBodyType, Object responseBody) at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Boolean forcedSync) --- End of inner exception stack trace --- at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDe

1771

4 years ago

Jamie McNaughtonDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Print Service Errors

Hi AllWe are on IFS Apps 10 and have recently tried to add a new logical printer to IFS. This is our first time adding a new printer. Our Application and Print Servers are separate to spread the load with the print server hosting all print and reporting services.On our Print Server we have completed:Installed the Printer Drivers and created a Print QueueUpdated the config file (ifs-printagent-config.xml)Restarted the Print Service (IFSPAService_IFSL)Within the Application we have:Created the new logical printer with the same name/ case as the print queue on the print server and what is in the config file (e.g. TESTPRINTER1)Attempted to print a report.On the Print Jobs screen in IFS we get the following error:“The Print Job can not be printed. The selected printer is not mapped to any Print Agent.”When I check the Print Service logs on the Print Server it is full of errors similar to:“[059] 15/10/2020 12:26:59: Registering...[059] 15/10/2020 12:26:59: Failed to register![059] 15/10/2020

20593

4 years ago

lclarkeDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Scheduler map view error message

Every time I go onto the scheduler I get an error message on opening the map view & can’t see engineers’ homes? Kind RegardsLouise Clarke

343

4 years ago

cjohnsonSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Service and Maintenance timeclock and WO clocking

Hello, I’ve noticed an issue that I believe is the result of a misconfiguration on our tenant. Currently, our maintenance group is able to log into Work Orders for repairs. They can clock out and close the WO as well, all while being off the “payroll” timeclock. I assumed the behavior for S&M was the same as the shop floor clocking. In the event an associate tries to clockin to a Shop Order, the system would prompt them and state that they are not clocked into timeclock. They are then automatically clocked in. Likewise, they cannot clock out of timeclock if they are still clocked into a Shop Order. This behavior doesn’t appear to be available for the service and maintenance group. Is this correct, or can the same functionality be extended to that group? My concern is that there will be a lot of errant clocking if S&M users are able to independently log time to WOs and clock on and off timeclock without any cross checking. Thank you!

2885

4 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Minimum Service Charge

How would you suggest going about setting up a service contract line to have a minimum service charge? For example, for a particular work type, the customer will be billed a minimum 4 hr labor charge and anything over that would be at a set hourly rate.

1422

4 years ago

AmaiaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Date format in Event Actions

Hello,Working with events, I’m trying to get the value of a date type attribute and the result is a number, instead of a date.I’ve tried for different date type attributes and with different logical units and tables, and the result is always the same.For example:Logical Unit: ExpenseHeaderTable: Expense_Header_tabAttribute: CONFIRM_DATEWhen the event is executed, I get “1994” as a result, but it should be “16/10/2020”. Does anyone know how to resolve?.Thanks in advance,Amaia

11179

4 years ago

sebastian-WDXDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile app - transfering WO report to backoffice

Hi, We are using IFS MWO Service 10 on ipad device and having trouble to transfer signed by customer service report to IFS backoffice (as an attachement?). Could one advice on that? Regards,Sebastian

1443

4 years ago

CaroleSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work order management for internal requests

We are looking for a basic menu and I need to know if we can use the work order management for internal requests. Let me explain.We have in-house a mechanical department which supports the creation/manufacturing of tools flow but also the modification and the repair of them. Those tools are then used for the manufacturing of our inventory parts.Any employee can do such a request of work and we need to manage all these requests on which we need to have dates (created, requested, finished), assigned to, time and operations. So, there is no customer, as customer but this is an internal customer.Is the Service and Maintenance menu appropriate for this kind of request ? or is there anything else which meet the need in IFS ?

86510

4 years ago

Chriswharton22Sidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Turn Work Order into Repair Work Order

Hi Community. We are using Apps 10, UPD9 and have run into an issue with repair orders and i am hoping that someone may know of a solution. If we use the “Create Repair Order Assistant” this process allows you to define a Serial Object, a Workshop and will set up the work tasks, material requisition and return lines required to receive a part, have it worked on in the workshop and then re-issued into the object structure. We are looking into the functionality of using the “Turn into Repair Order” which is available on the Prepare Work Order screen. This asks us for the repair workshop but doenst create any work tasks, materials or returns lines to facilitate the move. This function also takes the serial object and moves it directly to the workshop (without us returning and issuing) The issue we have identified with this, is that we can now not remove those parts from the Workshop object. We cannot issue them, return them, move them manually or place the object in facility from th

5991

4 years ago

hwilkieDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Default Coordinator when creating a new entry

We are exploring the use of the service quotation functionality. One of the fields we wish to populate is the ‘Co-ordinator’. I understand we could use templates to set this to a specific value for each base profile. Is there a way we c an use templates, so that when the user creating a service quote creates a new record, the co-ordinator field is populate d with themselves as the co-ordinator.

6401

4 years ago

AccFernaMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Mobile App - Sync BR to filter based on date/time

Hi all community,I’ve a client that wants to have the completed and canceled jobs in the mobile for the current day. For my understanding the normal behaviour is to remove these ones immediately from the mobile and we have a configuration to set what is the status that we don’t want to see in the mobile device.Is there a standard way to do this? My idea was to filter this in the sync rule, but I know that there is a limitation on the xml query to use date/time fields.Thanks, Regards/Fernando

1792

4 years ago

RobinHunterSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 9: Custom Fields in Document Management Macros?

We use a Document Management Marco in IFS, to enable DocumentProperties/QuickParts in Microsoft Word and Excel documents. This macro allows data held in IFS (e.g Document Number, Revision Number, Title, etc) to be automatically inserted into the Word or Excel document. We have added a custom field in IFS, and I need to automatically insert the data from that custom field into the Word Document.On the “Macro Basic” screen, “Object Attributes for Macro” tab we have to list all the IFS fields applicable to a given Object, which shall be made available to the macro code, but it seems to be limited to out-of-the-box fields only. Is there any way to add a custom field?Note: I am aware that in IFS Apps 10, this functionality has been expanded to allow custom fields to be used, but we really need to be able to do this in Apps 9.

4602

4 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Just want to see customer name in mWO

I’m trying to change some fields in the mWO Service touch app (IFS10 upd9). However when using: {TaskRef.CustomerName}The outcome is CustomerNumber-CustomerName. I’m not entitled to do a substr or something like that.I’m trying to do this on MyAssignmentCard.I’ve notice that everywhere customer name now shows up as number and name. I don’t know who thought of this, but I don’t like it.Anyway, is there someone who knows which field to take or how to derive only the name?Kind regards,Steve

1934

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to copy all the configuration from PROD to PREPROD

We want to copy all the configuration from PROD to Preprod like resource creation,shift creation, skill,division etc. Please advise how to do this if anybody knows.

40110

4 years ago

josdepijperHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Trigger report mpm from business rule

Hi, I am trying to perform the printing of a report automatically after some event. Can anyone explain how this works?I found the mpm ‘perform_get_report_pdf’ and passed that name to a newly created Value Custom Process by defining this MPM as the ‘Perform Name To Call’ in the process parameters. When I define my business rule I will find myself the parameters of this MPM.However from here I am not sure how to proceed and how I could pass the right value to the parameter ‘report_parameters’? Thank you in advance!

2112

4 years ago

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Service (Touch Apps, MWO, MRO)

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