I have a question regarding conditionally showing the ‘Create Request’ button on the ‘Service Requests’ screen of the customer portal.
In a nutshell, we service different customers (different organisations), some of which are allowed to create requests, but others not. How do i achieve this on a customer by customer basis? the only way to do this i think would be by one of the following methods (if any of these possible)
- All customers get the same ‘Requests’ screen but conditionally show the button
- Each customer gets there own tailored ‘Requests’ screen
- Have a separate instance of the Portal for each customer, who then access it with their custom URL