Service (Touch Apps, MWO, MRO)

Hello Dear Community Members, We are using IFS version 9.4. We want to use IFS mobile applications. But I have no idea about it. @ronhu conveyed that the account manager will guide me; but I got the following error message while logging in. Can anyone help?I also took into account what @cbelardo said. Is there anyone who can help us use the apps?

Hi Team,a customer has following question,What are the criteria for inventory quantities to appear in the My Stock window of Mobile Work Order?i do have a basic understanding of the answer but if someone can give a complete answer it would be helpful. Thanks

Hi,Could you please let me know the required steps to enable automatic time clocking in MWO Service for 21R2. This is to capture technician's time automatically using status changes.Thanks!

Hi Everyone.Is there an option in MWO Maintenance Aurena App to put the same functionality of the mWorkOrder app? Tried to find a solution in App Designer but I couldn’t. I’m using UPD12 latest version of the app> 10.14.1362.0 The buttons inside the work task step to navegate from one to another. Please see prints bellow? E.g.: In new app, I need to enter into the step, write a remark, set as Done, go back to the list and enter into the second step and so on.  From UPD8 I think, Rnd has created two buttons Previous and Next inside the step to avoid do that.Tks a lot.mWorkOrder app: MWO Maintenance. 

Hi,I’m trying to connect IFS MWO Service (Windows) app for IFS 21R2 cloud. Managed to complete required basic data setup and granted required permissions. After entering user credentials and trying logon, get below error message. My user has following permissions,Is there anything missing?Best regards,Indika

Hi everyone.The attachment (media and doc) icon is not visible in mobile client?It’s enabled in workflow config.Could someone help how could I enable it?I’m using the latest version of playstore IFS MWO maintenance 10.14.1362 in IFS 10 UPD 12.Tks a lot 

Hi everyone.As I try to create a new work (request work that needs to be done or create work that I will perform or report work that I have done), the resource group is mandatory but the list is empty.The user is already in resource group.How could I enable it?I’m using the latest version of playstore IFS MWO maintenance 10.14.1362 in IFS 10 UPD 12.Tks a lot  

A customer has experienced performance issue in 'receive shop order' function for specific shop orders. However, if WADACO process is used in Android hand-held devices, this performance delay has resulted in a connection timeout. So as a workaround, is it possible to increase the timeout in TAS? 

Hi all.Could someone please help how can I activate the MWO?I’m trying to log in but getting the mesage that the application MaintEngApp is not enabled in the system.Tks a lot. 

In MaintEngApp, I am trying to create a planned return line in mobile for a part that is currently in InFacility.  When I go to my part selector, I am unable to see that part # I am looking for.  Looking at the InventoryPart Entity I notice that it only sync’s parts that are in stock.  Is that correct?  Since the Refresh All Inventory Parts builds the Mobile user inventory part table, and the sync entity for InventoryPart has a where clause of (part_no, contract) IN (SELECT muip.part_no, muip.contract FROM mobile_user_invent_part muip WHERE muip.user_id = Fnd_Session_API.Get_Fnd_User)  How do we do a return of a Part Number (and serial) that is not part of out In Stock items?

my weekly calendar-based PM action work orders were not generated automatically during the 1st week of 2022.But last year's system will work perfectly. Please help us what is the reason I changed also settings of extended plan

Hello: Does anyone know if there is a Mobile App (mobility) feature with using the IFS Health & Safety Module with Apps. 10 or IFS Cloud? Thank you,Joann

Hello all! I’ve recently taken over as admin of our IFS system, and have been tasked with getting the TouchApps working. We already have some installed to the system from  a couple of years ago, and I’d like to get the rest of the them but i keep running into a brick wall.I’ve found a lot of the documentation provided by IFS and by the team that installed the TAP server and connected it, but i seem to be missing where to find the rest of the apps zip files to get the required .dll I’ve looked on the different servers, but can only find the zip files for the apps that are already installed. I’ve opened a support ticket and am in the que, but any additional assistance would be appreciated. Thank you!Doug

The TouchApps server itself is set up and works for other instances. I’m deploying it for another instance.First, I ran the “PrepareTAS.sql” job. It ran with no errors. I checked that the user accounts and table spaces were set up.Then, I ran the “IFS Touch Apps Server Installation Package 1.15.1.672”. I check along the way to ensure that every connection works and that App Server can be pinged.It errors out at the Install step.  This is the error in the log.CREATE TABLE "APP_SERVER_SESSION_TAB"("CLOUD_INSTALLATION_ID" NVARCHAR2(100) NOT NULL,"BASE_URL" NVARCHAR2(100) NULL,"AUTH_TOKEN" NVARCHAR2(50) NULL,"STARTED_UTC" TIMESTAMP NULL,"STARTING_UTC" TIMESTAMP NOT NULL) <Oracle.ManagedDataAccess.Client.OracleException><Message>ORA-01031: insufficient privileges</Message></Oracle.ManagedDataAccess.Client.OracleException>    DateTime=2021-12-23T14:09:20.9374551Z If I log directly into the database via SQL Developer as IFSTAS, it allows me to create the table in the I

Following error description appears...What could be the fix for the problem.(IFS Applications 9.0) Ifs.Fnd.FndSystemException: Unexpected error while calling server method ClientApplication/IdentifyCurrentUser  Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(String intface, String operation, Object requestBody, Object responseBody, FndRequestContext requestContext, Boolean forcedSync) kohteessa Ifs.Fnd.AccessProvider.Interactive.FndLoginDialog.AuthenticateCredentials(FndLoginCredentials loginCreds, Boolean isWIA) ---> System.Net.WebException: Pyyntö keskeytettiin: Toiminto aikakatkaistiin.  Ifs.Fnd.AccessProvider.FndConnection.HandleHttpStatusErrors(HttpWebResponse result, Exception innerException)  Ifs.Fnd.AccessProvider.FndConnection.GetResponseWithoutPersistencyHandler(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes)  Ifs.Fnd.AccessProvider.FndConnection.GetResponse

Test scenario provided by customer: 1. Create Document Number POST https://sbm-dev.ifsworld.com/int/ifsapplications/projection/v1/CreateAndImportDocument.svc/CreateDocumentBODY:{"DocClass": "2000","DocNo": "MAWOUK-CHI-TEST002","Title": "P3+SS-G040200001+D版+管理体系手册【三体系】","BookingList": "null","Id1": "null","Id2": "null","CreateFileRef": "YES","DocRev": "R1","DocSheet": "1"} 2. Upload a file and link it to a document revisionPATCH https://sbm-dev.ifsworld.com/int/ifsapplications/projection/v1/CreateAndImportDocument.svc/EdmFileSet(DocClass='2000',DocNo='MAWOUK-CHI-TEST001',DocSheet='1',DocRev='R1',DocType='ORIGINAL',FileNo=1)/FileDataHEADERS to add to request:Content-Type: application/octet-streamIf-Match: *X-IFS-Content-Disposition: filename=UDMrU1MtRzA0MDIwMDAwMStE54mIK+euoeeQhuS9k+ezu+aJi+WGjOOAkOS4ieS9k+ezu+OAkS5wZGY= BODY:Binary, file to upload data from (P3+SS-G040200001+D版+管理体系手册【三体系.pdf) attached to this case.   {    "error": {        "code": "UNEXPECTED",        "message": "Unexp

Hi community, Does anyone know the what should be the API in App 10 for the following App 8 API:Apps 8:Module: mmaint API: mobmgr_work_order_api In App 10:Module: mmaint = mwo?API: mobmgr_work_order_api = ? Appreciate any support.Regards,Nimesh

Hi,  does anyone ever seen the following error message? We have connected the Certificate in the Bindings.As a Local Admin the Login is possible.Also the Login via the openid connect provider is working but after that this error message is coming. Best RegardsLorenz

When using the map button on the schedule board screen in the webclient, error code populates the screen, "http failure response"What would cause this http error?  

I have the lastest MWO app (28 oct 2021) and use it with IFS Cloud 21R1.I can make calls and hear the ringing sound on the mobile device but I cannot hear the person in the backoffice. The other way round, the person in the office can hear the mobile engineer.Is this expected behavior or should there be sound (which I expect when I look at the Cimcorp demo video).Does anyone have any suggestions besides checking if all volume controls are on ;-)

We use the expense functionality per mWO task. No problem to add a new expense. During the adding we see the description of the category correctly.However when accepting the expense we return to the overview of earlier raised expenses and only the category code is shown.Looking at the page designer I see the following:At (1) we see the cost category and either (2) or (3) contain CostCategoryRef.DescriptionCan someone share some light where CostCategoryRef.Description is coming from, so I can find out if there is something missing (in this case the description of the category). I would expect something like ‘400 - External Cost’I do see the ‘400 - External Cost’ while preparing a new expense line

When I enter a cost category against an expense in mWO I see the following:After I save it, the list of entered expenses is shown:Odd in this screen, the cost category is shown, but not the description of the category.I've tried to use a custom field (for LU JtTaskTransaction) to get the description in place, but for a reason unclear to me this is not shown. I have to sync and initialize to make the description in the list shown.As per definition inistialization is bad as this will clear any waiting transactions in the local database on the mobile solution, iPad in my case. Anyone an idea what could be a solution?@IFS: would be great if the description is shown together with category code (such as customer number and name in other places of the app).

Hi Community, Our customer has requirement to Edit the attached document to WO or WO steps in the mobile App side. We are using version App10. Is there an option here or coming in future versions. Thanks and regards,DJ

Hi Community,Our customer has requirement to edit, resize, rotate the picture attachment once we use the attachment option take photo. Is this possible in the APP10 or any setting we need to do. Or is this coming in the future versions of the app? Thanks and regards,Thilina

If we happen to need to restart the IIS web site for our TouchApps server, then TouchApps no longer works (503 error when loading customer portal page)