Service (Touch Apps, MWO, MRO)

Hi community,we wanted to enter cost and a sales line for fuel, that we needed.As we forgot to enter a comment we reentered the line with the comment “Fuel”.I did not expect any issues deleting the “wrong” line, but I cannot see an option to do so.Who can help?Thank you for your feedback!Regards Martina

Is anyone able to remind me how to activate the design option on MWO. If memory serves me it may be via permission sets.Thank you.

Good Afternoon - Can anyone please advise how you change/update a customers Name on a MWO Work Record Sheet - This is the name that shows below the signature - as per belowThank you for your help

Hi,Is it possible to peg external service orders (purchase order) created through CRO Repair to new Customer Orders?Test PlanCreate a CRO Add a repair line RMB on the repair line and select the option Receive Part and complete the receiving  Select the component repair order line again, RMB and then click Release to Repair Create the External Service Order (purchase order) by adding required details RMB on the purchase order line and select the option Component Customer Order to open the customer order created to ship the broken unit to the supplier Ship the broken unit to the supplier Create a new standalone customer order and a line (use the same part used above)  RMB on the CO line and select the option Manual Pegging  Manual Pegging of Customer Order line window will be opened but above created  External Service Order (purchase order) can be seen as a pegging option 

Hi Community, I have a user that has transferred a task to MWO, but the person it was transferred to doesn’t use MWO.  Is there a way to get it back?please kindly provide the step by step process to revise it. Thanks Mesh 

Hi, after creating a customer order , releasing it, going to the quick order flow screen and reserving stock via manual reservation then create a picklist we then move to Wadaco to complete the picking. We enter the order no, part no, loc no, barcode no then we are asked the quantity which is autofilled with the reservation qty. When we click save we get an error ‘picking failed due to insufficient available stock. This stock has an availability control on it. If we remove this, it works. When we try the same picking on EE with the same availability control it works and pick completes. Attached some screen shots of the issue. Many thanks for your support 

When Cancelling on Incompleting work assignments,  there is this option to “Suggest to Reassign the Task”. Can you please explain how this functionality work. If PSO is used will the inform PSO regarding the reassigning ? Thanks !

We have a work order that has been created and the user has added a sticky note.   When the user finally went to Prepare the work order they received the message File format is not valid…. I went into the work order and the work order opens, displays the sticky note and then displays the File format is not valid message.. Clicking Close just loops the message and end up having to kill the session as I couldn’t leave the page. Any ideas why this would. Also why file type is a sticky message.  

I recently moved the MWS from an old server to a new server and am seeing this error message in the TASTRACE fileUser IFSMOBILITY has not been granted access to activity UplinkServicesFailed to register Downlink Url 'https://ifstasdev.cpk.chpk.com/' with 'https://dvsappifs01.cpk.chpk.com:58080/' running as 'IFSMOBILITY'Unexpected error while calling server method UplinkServices/RegisterUplinkURL(Where does this server method exist and is there a config file associated?)I have verified IFSMOBILITY is granted FND_TOUCHAPPS_CONFIG permission set.** FYI - we just moved our current Oracle 12c db to a new oracle 19c db using export/import methodology - not sure if anything needs to be done to grant this access from a db perspective with Oracle 19C.Where can I begin to look for why this issue may be occurring.We are running APPS9 UD17 with mWO 2.8 & 2.14I have tried running both mWO 2.8 and 2.14 - both give the same error on TAS.I am wondering do I need to rerun the TAS installer to re-re

Hi,Can I know whether it is possible to enable multifactor authentication in the NotifyMe-RTM Version app(APPS10) ?   Thanks.Best regards,Dharshika 

hiThe option to select multiple files in Attachment section is not possible anymore ? it was possible. 

Anyone know how to trigger a custom event after internal order is created?  

Hello,               I’m looking to update the “PRIORITY” field of an Internal Customer Order from either the External Customer Order or better yet, the customer priority field found under Application Base Setup > Enterprise > Customer > Customer, then Order > Misc Customer Info tab.      The problem with the Internal Customer Order not picking up the customer priority, is that it is from a different site (contract) than the External Customer Order.  We have all of our External Customer Orders set up for Site 0.  The Internal Customer Orders are set up for whatever site the order is being placed out of (Sites 13,14,16,18,19)       As you may know, there is a delay when “Releasing” the External Customer Order, which the Purchasing Order is created, then the Internal Customer Order.  If you watch the Supply Chain Order Analysis screen after releasing an External Customer Order and constantly refresh it, you will eventually see the Internal Customer Order pop up.         I am

Hello all,I would like to customize the maintenance report of the application IFS MWO Maintenance (the html report you get when you finish a work order):Add fields Remove fields Reorganize fieldsIs it possible and how?Furthermore, how can I retrieve this report in the web interface of IFS? Thank you for your help

We’ve are running into the issue that a Service Contract cannot be added to a Work Order generated from a Separate PM Action Job. When we try to save the Work Order, we get this error:The PM Action Job is included in the contract the customer have with us. I’ve tried to generate a PM Action job from the Service Contract, but that cannot be done either. When I add it on the Service Contract (under PM Settings), I get this error:The equipment that I’ve picked is included on the contract.  Where are we going wrong?  Thank you in advance,Michael 

I am getting the error attached when I am completing a survey on the MWO app (version 10.15.1365.0).It happens when I move to the next question. The format of the question seems fine, I have compared it with others ones.It is of Type “Numerical” and “Not Dependent”.  A number has to be entered and then it should go to the next question.

What's the relationship (task number/work order number/order number/ task sequence)?AURENA

Hi all,We have an issue with Non Inventory Purchases made from Work Orders.When the Non Inventory item is received, a Preliminary line is added to the Work Order with no associated financial transactions. When the Supplier Invoice is then received, the Preliminary cost is “Overtaken” - the M93 posting from the Supplier Invoice is replaced with TP3 postings.Our problem is that this only works if the Work Order is still open. In many cases, we close the Work Order prior to receiving the Supplier Invoice. Once the Work Order is closed, the overnight job to “Transfer Reposting Transactions” then runs, which results in the “Finally Posted” tickbox being ticked on the Work Task Transaction. When the Supplier Invoice is then received, the M93 posting is triggered as usual, but no TP3 posting occurs.I had hoped to reopen the Work Order and “Remove Finally Posted”, but this errors due to the status of the Work Task Transaction being “Overtaken” and not “Transferred”. (This has then become a chi

Hi,My company is very new to MWO and unfortunately we have very limited understanding on Failed Transactions. I am stuck on an error that we receive quite often from various users. I have turned sync trace on for some users to see if i can capture the process steps that cause it but still not understanding. What does this mean:If i look at the Task No, the assignment does exist, for the same user that has generated this error so i have no idea what it means and therefore how to resolve.Can you help please? Thanks, 

 Can you please explain how incompleting/canceling the multiple visit assignment will impact PSOScenario 1:We have transferred work to the mobile via PSO, in a way that  creates multiple visits. Then from mobile start work. Then the mobile user needs to incomplete the work. Then the current visit will be incompleted and remaining will be cancelled.Did not create new work from mobile at incomplete.Q1: Can you please explain how this remaining work should be re-planned from PSO? 

We are on Apps10 IEE, UPD9, fairly recently upgraded from Apps8.The inability to revise an ‘Accepted’ quote from Service Quotation is presenting quite an issue for us.Once the Estimate has been ‘Accepted’, there is no way to create a revision. This has been confirmed by IFS multiple times and we’ve received no communication that they have a plan to change this in the future in Apps10. Has anyone found a workaround for this restriction? Secondary issue, not having a Work Task or Work Order until ‘Accepted’ is creating multiple issues for us as well. Anyone happen to have run into the same issue and found a reasonable solution/workaround?Thanks.

Hi, The Aurena Extension Agent has to be installed by each user locally. Regards Thanks

See attached screenshot. There are only 4 elements on the dashboard. How and what needs to be setup in order to have a WorkOrder and other elements in the dashboard?  

Hello All,Can anyone advise how, if at all possible, to remove a contained serial object without deleting the whole record and starting again? This is only needed when a mistake is made, however I can not find a way to remove the ‘Belongs to Object’ once it has been saved. 

What Aurena Projection does MWO (Service) use when the media item is uploaded, viewed, and deleted?