Service (Touch Apps, MWO, MRO)

Hi Experts,We have a requirement , where customer want any Activities landed in PSO till it gets committed, he can see the Audit trail of the Activities. Any manual allocation done should have an Audit trail where all the details about the changes and who has done the changes can be displayed. Is there any out of box report available which can be used in such case.Please suggest.Regards,RR 

Hi All, we are trying to create a New Work Order using the ‘New Work’ function in MWO App as below.But we are unable to use the List of values for the Object ID as it is not appearing to select, on which Object we are going to create the new WO in the below window. Would be great if you could kindly be able to share your kind thoughts, if we have not set up any basic data to enable the same functionality? Many thanks.

Hi All On Apps10 you used to be able to select and deselect what ‘types’ of notifications would be pushed through  Looking here below I cannot seem to find anything which reflects the same   

The search bar is half sized and hard to read. Any leads to get back normal size. 

Good Afternoon - Can anyone advise where there are no options available to choose from within the Mandatory section below - Many thanks 

Hello Community!!Is there a way to capture Maintenance/Service Employee Overhead Cost - similar to manufacturing labor OH?    Or can we trick the IFS to get this cost created - is it possible to assign a “tool” (with an hr.ly cost) to an employee that would automatically track employee hr.s reported?  Thanks!  Troy

We are doing lots of investigations into what is causing the delay in the syncs completing and this morning have noted that a ‘Transaction End’ Out Message was created for 07:31:26  We have tested 6 devices this morning and all have been stuck on this out message for a long period of time.What is the Transaction End Message and how can we diagnose why it is taking so long?  

When scheduIing PMs, there are differing scenarios with respect to whether the PM task is required on weekdays / weekends / bank hols etc. I can apply a calendar to the PM and to the Work Task Template. I understand that if I do not enter a calendar on the PM, it will be inherited from the WTT. On the WTT, valid for Sites tab, you can enter a calendar, however the Maint Org also has a calendar applied to it. Is there a hierarchy which determines which affects the maintenance plan if the two calendars differ ? I can’t find anything in the help that relates to this.

We are running Touch Apps on-premise on Applications 10 Update 13. But I can only log on as local admin and not on system id.Only getting this:Username or Password is wrong is the error message even though I wasn’t ask to type anything in.

Hi, Are there any hidden options available for adding new tiles to IFS MWO Service Eng App? I can see all the other options from page designer (Adding groups, lists and cards) except tiles.  

I created a AST as below for a quick report in IFSAPPS 9 After executing the schedule, following message has been created. How can I use the report result to save in to a file? Message Response is transferred to  BizAPI: ExcelQuickReport: RenderExcelQuickReport. How can I use this?  

I have a need to modify my mWO pages (via Apps for Page Designer) using several ‘Contexts’ which seems all well and good until I try to add these Page Configurations to an Application Configuration Package. My hope was that I could select only the Page Configurations that are associated with a particular ‘Context’, but it would seem that any Page Configuration that is of the same Projection is added to the ACP as well. I only selected one Page Configuration when choosing “Add to package” and IFS selected the second Page Configuration (associated with a different ‘Context’) and added it to the ACP as well. Is this the default behavior for ACPs that include Page Configurations? Is my assessment correct that it relates to the fact that these Page Configurations come from the same Projection or is there some other link between the Page Configurations? I really want to manage the Page Configurations by each ‘Context’, and not by ‘Projection’. Does anyone have any insight into the matter? BT

I have set up a new Maintenance Resource group and when I try to allocate resource from that group on a new work task, I cannot see the the schedules of the team when I right-click. So I am guessing that I am missing some parameter in the set up. Any ideas what can be wrong? Or does anyone have good work instruction on how to set up this data in IFSAPP?   

HiIs there any improvement done to include the custom screens as the MOBILE_INITIAL_SCREEN in the recent FSM releases? If yes please let us know.

Hi all.Does anyone know something about the maintenance efom saving previews cache?he test plan is:create an “Employee flow” eform setting “Always Start New”; Insert qualifying question like “Equipment type”: Transport or Operational depending on the eform Type, question 3, in the print bellow. insert 2 questions, with the transport equip LOV and another one with the operational LOV; in mobile, start answering, first choose the operational type, then choose the equipment; *Considering that the user chose the wrong type, he goes back to question 3 and chooses another type, chose transport (the correct one); choose the equipment; answer the related questions; and save the eform; After syncornization, the system take both “Equipment types” to the answer table, where it must be just one “Transport”.I think I could explain it OK.Tks for help; Equipment Type qualifying: Look bellow, system has saved both types:If the question 3 is answer 2, it must save just the equipment type “transport”,

I’m trying to attach a Maintenance Survey to the mWO but it is not working as expected, since the Survey pops-up in the mWO after work completion, as expected, but it doesn’t appear in the eForm folder of the mWO and also the Answers of the Survey aren’t visible in Survey Answers in Cloud.     

Hi Team,I tried to hide ‘Purchase order receipts’ item from the home page using page designer. But it still appear. I have refreshed server catch and client catch as well and init the device after publishing this changes. Also, I select this ‘Visible’ check box first and saved, then unselect and saved published, still no luck.Is this a limitation that we cannot hide home page items using page designer for apps ? I tried same with Pool work orders and same issue. Has someone did this before ? am I missing something ?Regards,RoshanP.S:.

Hi Team,I get below error when trying to transfer a work task to a mobile user (for all users), in sync task logs. If I init the device I get the work task and also any updates on the work task from device update backend without any issue.Looking at below error thinking that it has something to do with custom events and fields, disable all belongs to LUs JtExecutionInstance,JtTask,MobileWorkOrder and ResourceActivity, still no luck.Anyone seen this before ? have I miss any setup ?Your feedback is highly appreciated.//Sending push entity data failed: Fetching data from database failed - Failed executing query (ORA-00904: "A1"."CF$_YES_OR_NO_DB": invalid identifier)//Regards,Roshan

Just upgraded to 22r2 and we are not able to log into MWO Service.The Application is not Active - on trying to activate it i get this error    here’s the error detail: IFS Web Version: 22.2.6.20230310132734.0Date: 2023-04-05T18:00:20.902Z--------------------------------------------------------------------------------------------------------Database error occurred. Contact administrator.Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error: character string buffer too small"}]Request Id: 874e17ba-69e1-4885-8c2c-13f1fed2d388Url: https://saskpower-cfg.ifs.cloud/main/ifsapplications/projection/v1/MobileApplications.svc/MobileApplications(AppName='ServiceEngApp')/Versions(AppName='ServiceEngApp',AppVersion='22.2')/IfsApp.MobileApplications.MobileApplicationVersion_Activate--------------------------------------------------------------------------------------------------------{"version":"odata-server-core Version 4.5.0.3-ifs","environment":{"authType":"BASIC","loca

I’m looking for a way to display multiple user’s Assignments calendar in Aurena (IFSAPP10).In the Calendar function under Maintenance Engineer>My Assignments>Calendar there is a calendar where a schedule is shown for my user only. I’d like to see all service engineer’s schedules/tasks somewhere for coordination purposes. Is this available in somewhere in Aurena?We are using the Service Contract module only (No FSM).  

HiI am attempting to update our TAS from Apps 10 UPD15 to UPD18. The IFS Help states the following which I followed:Upgrade of an existing IFS Touch Apps Server installation is done by running the IFS Touch Apps Server installer. Take a safe copy of the web.config file before upgrading.When running the installer to upgrade an existing installation, you may need to enter connection information for the existing database. You may also need to re-enter the port number of the Touch Apps Server IIS site.I copied the exact same TAS settings as it previously had, but I now have two sites in IIS with the same name; i’m guessing this shouldn’t happen?!Any guidance would be appreciated RegardsShaun

Hello everyone,we are having a problem with the sync rule of a table: Ownership Query:<hierarchy_select> <primary_table>c_task_assignment_view</primary_table> <from>  <table>c_task_assignment_view</table> </from> <attrs>  <attr>c_task_assignment_view.person_id</attr> </attrs> <where>  <data_constraint>   <constraint>    <left_operand>c_task_assignment_view.task_id</left_operand>    <operator>eq</operator>    <right_operand>{task_id}</right_operand>   </constraint>  </data_constraint> </where></hierarchy_select> Initial Query:<hierarchy_select return_only_requested_attrs="true" max_rows="50000">  <primary_table>C_WBS_CODE_TASK</primary_table>  <attrs>    <attr>C_WBS_CODE_TASK.*</attr>    <attr>C_WBS_TASK_VIEW.*</attr>  </attrs>  <from>    <table>C_WBS_CODE_TASK</table>    &l

Hi Team,I tried to hide above field (individually or with other connected fields to the item class) using page designer for apps. It seems that I cannot hide fields in this assistant (report in assistant, you get when completing a work in mobile client)Is there a way to hide these fields without code changes pls ?Regards,RoshanP.S:1.Report in assitant2.Page designer 

This pop up always occurs on the eForms I’m working on attached to request management: How do we disable these pop ups and go straight into the survey?

Community, i got below error when sync my mobile device, any idea how to fix this?Error when synchronizing entity Fnd$EdmApplication: ORA-01400: cannot insert NULL into ("IFSAPP"."MOBILE_SYNC_DATA_TAB"."REFERENCED_OBJKEY")