Service (Touch Apps, MWO, MRO)

1895 Topics

BillatREMSidekick (Customer)

Context Pane Lobby Element available to others

I have developed 3 lobby elements for the Customer 360 Context Lobby Pane. I would like all those in my organization the ability to see these elements when viewing the Customer 360 screen but no one can except me.How do I make these elements visible in the Context Pane to all users.

2124

2 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Sync Process Failing with Initializing

While initializing, two of our users received the message “Sync process is failing”. How do we stop the app from continuing to initialize when the message is displayed? We are using IFS 9.

3013

2 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Stock Received in IFS not Showing in MWO Stock

We found that when parts are received into inventory in IFS (via Register PO Arrivals) instead of receiving on the mobile app, those parts don’t show in the user’s inventory in the mobile app. Does anyone know why? Is there a way to “correct it” so the stock does show in the mobile app for the user? We are using IFS 9

2789

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Workflow Configuration not working

Hi All.Could someone help with the situation that I created a Workflow Configuration but after sync it’s not working.Running apps10 UPD14, mwo maintenance 10. One thing I have noticed after investigation is that as I query the views, the site access is not visible linked to the configuration seq field. Please take a look in the prints. In the WORKFLOW_CFG_FILTER view, the workflow ID is there, but in access not. Am I missing someting thing or it looks like a BUG?tks a lot

2253

2 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO sync log warning

What does it mean when there is a warning in the mobile app sync log? Does it mean that the data didn’t sync? We are using IFS 9.

291

2 years ago

kelli.kaskiwSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Filter Unassigned Task by Team

In Aurena, in the technician portal I see unassigned tasks as tasks with resource group I belong to. Is there a way around this? Can we show unassigned tasks using the team that’s connected to the task instead of the resource group?

611

2 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Survey (eForm) Performance

Has anyone had any performance issues with Maintenance Surveys (eforms) for mWO Service 10. We have some survey that take well over 60 seconds just to open and this was on a windows client. We are using mWO Service 10 v1.6

3417

2 years ago

Ravi UdaraDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Validate "+" in Lobby Navigation

Hi,please advice how to validate 2 values in lobby in FSM. Value 1 - >#TODAY#Value 2 - <#TOMORROW#e.g - >#TODAY# +<#TOMORROW# at the point of navigation system doesn’t validate the “+”ThanksRavi

210

2 years ago

michelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

how disable the watermark in crystal report in aurena

Hi Guynow we are using aurena agent to print report ,but which has the watermark in it.how to disable it ,thanks very much

663

2 years ago

rafgbrDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Modify Next Date in Database Processes

Hi Everyone, Someone know how to modify the value of “Next Date” field?After apply any mobile delivery the “Next Date” is increased for many hours. How to fix it? Regards,

520

2 years ago

SondrelDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Notification by email

I am trying to setup so that when we have a work task with an “latest finish” date, we get a email notification when the date is getting close, like the week before end date. Is this possible, and if so how do I do this ?

3871

2 years ago

justinmoonDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Strange Behavior on IFS MWO App - Work Orders Crashing via IOS?

Can anyone advise if there have been any issues noted on MWO crashing when trying to access work orders via an iOS deviceIn our demo environment (https://ifspsa3-d07.demo.ifs.cloud/), I have work orders assigned to a technician but in MWO when I click on the work order, the app crashes out. When I log into a Samsung Tablet, I am able to access that work order without the app crashing. Can anyone advise if this has been an issue reported by anyone else who uses an iOS device to demo MWO?

1017

2 years ago

rafgbrDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Logic to get Resource Activity Seq on Mobile

Code from MaintEngApp.client. Hi Everyone, Someone know why the mobile try to get Resource Activity Seq by database(select *from ifssmg.resource_activity_alloc where resource_activity_seq IN (SELECT resource_activity_seq FROM ifssmg.jt_execution_instance WHERE (task_seq, execution_instance_seq) IN (SELECT task_seq, execution_instance_seq FROM ifssmg.mobile_work_order_uiv)) and resource_seq = to_char(ifssmg.JT_TASK_RESOURCE_UTIL_API.Get_Resource_Seq_For_Person(ifssmg.PERSON_INFO_API.Get_Id_For_Current_User()))) if there is it in the first line in “TaskResourceSeq”.I´m facing the problem with Rescource Activity Seq NULL during the accepting task in the pool.Note: After the error in failed transactions, I do the select above the register is shown. Thanks,

841

2 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - Receiving from internal order transit

We use inter-site purchase orders/customer orders to order inventory for our tech’s who use the MWO. All inter-site parts are moved to Inventory Part in Internal Order Transit and must be received from there. Do parts that are in the Internal Order Transit appear in the mobile app to be received? And if so, do the users just receive them as usual or is there an option to receive from Internal Order Transit? thank you

1061

2 years ago

Zahariea.CosminDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Notify me

Notify Me configured notification not appearing in IFS 10.The customer has an approval process in Sales Quotation based on the document management functionality. We have created the configured notification in the Touch App Server to show the next approval step from the Approvals screen. I’ve been reading that I should also create some custom events/custom actions to somehow push the notification in the Notify Me App (similar with PO notification). Does anyone have an example how such an event should be created based on the approval_routing_api?

123222

2 years ago

cholusDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Order Quote Question

At Honda Aero we use VIM to maintain our jet engines. We upgraded to Apps 10 back in December of 2021.We use Intersite between 2 Companies to do invoicing and payments. It’s a long story…During the initial implementation project (on Version 7.5) we didn’t find a good way to do quoting and invoicing so we created a monster way to do it.We use Maintenance Orders for the work and found that Apps 10 has a Maintenance Order Quote process.We paid IFS to have a Services Consultant test it and try to get it to work, but she gave up and said it needed more fixes. This was back on Apps 10 Update 3, I think it was.We are now on Update 15 of Apps 10 On Premise version (not the Aurena or Cloud).My question is this:Do you know if the Maintenance Order Quote process functions completely now? And if it does, who from IFS can work with us to get it going here?

641

2 years ago

JONHSESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Service Contract vs Request Contract

Hi,I am a bit confused by Service Contract vs Request Contract. I have been working with Service Contracts but not with Request Contracts.There seems to be some similarities/overlapping functionality, but are there an “official” recomendation or best practice when to use either one of them?Best Regards,Jonas Hermansson

1501

2 years ago

nkiphuthDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Credentials Required when reporting in Work Tasks

We just upgraded to Apps 10 UPD 14, (from UPD 8) and are now being asked to re-enter our credentials each time a work task is finished. This is the case every time, unless they Create New Work, and enter it in themselves. I am unable to find a setting to turn off the re-entering of credentials. Anyone have an idea?

1574

2 years ago

jolnseSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Workround for purchasing a Configured Part from Maintenance

We have an upgrade project where Configured Parts are manufacured, sold and Maintained. In the Maintenance process, sometimes the configured part need to be replaced, and this requirements starts from an Service Order. The Configured part needs to be procured, and belongs to the BoM as maintained.As the only scenario for now is to create an customer order line but this has several negative side effects. All service technichian will need to run different processes if it is an configured part or not, the progress and delivery date of the parts will not be visible to the service order. The cost follow up of the service order will not be aligned with the cost of the configured part.Is there any ongoing solution to include this Gap into the Core solution?

460

2 years ago

MarcSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Remote Assistance no sound on Android (11) device

Hi,although I logged this issue before we now experience the same problem again on our environments.I have tried this with the Edge Browser (as per previous topic answer) and with 3 different Android devices and 2 separate application users. For all of them there is no sound on the Mobile Device. That means that the engineer cannot hear the person in the back-office.What needs to be done to get this working again?It is a 21R2 environment.Thanks,Marc

886

2 years ago

jolnseSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Material Scourcing in Service Management

Hi in a Customer project we struggle with material scourcing. The example is where there is an central wharehouse somewhere within the same country and the service is to be done eslewhere. Therefore we need to have an freight forwarder to perform the transport.In the current solution where you have an material demand in a work order one create an Maintenance Material Requistion, which may then create an Pick List. There is an possible solution to create an transportation task. But the transportation task does not have the functionality of the Shipment, where we are able to assign the transport to an specific Freight forwarder and produce transportation documents.We are in need of creating Shimpent out of the Planned material where we need to deterimne if the material shall be delivered to the address of the work order or an internal address ( and the service tech will bring the goods to customer) , When the shipment is performed the goods must be issued and included into the next In

810

2 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile Work Order - Increasing Field Size

Good Morning - Can anyone advise how the ‘Report In’ tab field can be increased in size within the MWO? Many Thanks for your help.Dave

492

2 years ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Grouped Push Filter Map

Hi, Can someone please explain how to setup entity filters. There is a mobile user where I can see some filters are applied to several entities. In the Grouped push filter map I am able to see what is the filter that has been applied. In the application, what is the window that I can use to edit or delete this where condition. Thanks and Regards,

28715

2 years ago

m.arifSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

touch apps setup 10

how to setup touch apps server and how user can connect it . is there a demo or help document regarding this.

1223

2 years ago

Urvakshh.AvariDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Customer order error

Can someone please advise on the error below in IFSAPP 10.

1873

2 years ago

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Service (Touch Apps, MWO, MRO)

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