Service (Touch Apps, MWO, MRO)

Just upgraded to 22r2 and we are not able to log into MWO Service.The Application is not Active - on trying to activate it i get this error    here’s the error detail: IFS Web Version: 22.2.6.20230310132734.0Date: 2023-04-05T18:00:20.902Z--------------------------------------------------------------------------------------------------------Database error occurred. Contact administrator.Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error: character string buffer too small"}]Request Id: 874e17ba-69e1-4885-8c2c-13f1fed2d388Url: https://saskpower-cfg.ifs.cloud/main/ifsapplications/projection/v1/MobileApplications.svc/MobileApplications(AppName='ServiceEngApp')/Versions(AppName='ServiceEngApp',AppVersion='22.2')/IfsApp.MobileApplications.MobileApplicationVersion_Activate--------------------------------------------------------------------------------------------------------{"version":"odata-server-core Version 4.5.0.3-ifs","environment":{"authType":"BASIC","loca

I’m looking for a way to display multiple user’s Assignments calendar in Aurena (IFSAPP10).In the Calendar function under Maintenance Engineer>My Assignments>Calendar there is a calendar where a schedule is shown for my user only. I’d like to see all service engineer’s schedules/tasks somewhere for coordination purposes. Is this available in somewhere in Aurena?We are using the Service Contract module only (No FSM).  

HiI am attempting to update our TAS from Apps 10 UPD15 to UPD18. The IFS Help states the following which I followed:Upgrade of an existing IFS Touch Apps Server installation is done by running the IFS Touch Apps Server installer. Take a safe copy of the web.config file before upgrading.When running the installer to upgrade an existing installation, you may need to enter connection information for the existing database. You may also need to re-enter the port number of the Touch Apps Server IIS site.I copied the exact same TAS settings as it previously had, but I now have two sites in IIS with the same name; i’m guessing this shouldn’t happen?!Any guidance would be appreciated RegardsShaun

Hello everyone,we are having a problem with the sync rule of a table: Ownership Query:<hierarchy_select> <primary_table>c_task_assignment_view</primary_table> <from>  <table>c_task_assignment_view</table> </from> <attrs>  <attr>c_task_assignment_view.person_id</attr> </attrs> <where>  <data_constraint>   <constraint>    <left_operand>c_task_assignment_view.task_id</left_operand>    <operator>eq</operator>    <right_operand>{task_id}</right_operand>   </constraint>  </data_constraint> </where></hierarchy_select> Initial Query:<hierarchy_select return_only_requested_attrs="true" max_rows="50000">  <primary_table>C_WBS_CODE_TASK</primary_table>  <attrs>    <attr>C_WBS_CODE_TASK.*</attr>    <attr>C_WBS_TASK_VIEW.*</attr>  </attrs>  <from>    <table>C_WBS_CODE_TASK</table>    &l

Hi Team,I tried to hide above field (individually or with other connected fields to the item class) using page designer for apps. It seems that I cannot hide fields in this assistant (report in assistant, you get when completing a work in mobile client)Is there a way to hide these fields without code changes pls ?Regards,RoshanP.S:1.Report in assitant2.Page designer 

This pop up always occurs on the eForms I’m working on attached to request management: How do we disable these pop ups and go straight into the survey?

Community, i got below error when sync my mobile device, any idea how to fix this?Error when synchronizing entity Fnd$EdmApplication: ORA-01400: cannot insert NULL into ("IFSAPP"."MOBILE_SYNC_DATA_TAB"."REFERENCED_OBJKEY") 

Hi Experts,I  encountered an issue, when user accepted a work order from MWo Pool, and when it’s started, it will be unassigned automatically soon. But the connection is there from EE end.Can you think a reason behind this abnormal behavior.   Thank you,KM

Dear All,  I am trying to receive an RMA but I get this error message:The mobile application on the IFS10 was recently installed. The error does not occur on all RMA’s (I’ve identified 2 RMA’s as a problem - they use the same part number). I have tested with other RMA’s and they work fine.The part in question is a serialized part. best RegardsRoel

My friends of the Community,At the step (2) of the help part certificates, it states ‘’to print Query (F3) for the relevant work order, right-click and click Print Part Certification Form. The Print Release to Service Documents assistant opens.” I took a print of my screen in which I could not find this path. Is there a setting to enable this command?Regards,Leibnitz

Our company does block Microsoft Store.Is IFS MWO for Windows avialable for download anywhere else ? Thanks, Roger

Hello,Question 1: Can we create custom standard and list Pages using Page Designer and add it to the Work Details menu in mWO Service?Question 2: If yes, is it possible to have different workflows in mWO Service to hide/display the custom Pages within Work Details based on Work Type?Workflow Configuration screen in Cloud currently allows to hide/display only the baseline Pages within Work Details.Any inputs or documentation around these scenarios will be helpful. Kind RegardsPriyanka Cecilia

Hello, my friends of the Community,I have been dealing with this issue for a while. I did many different test to check if different configurations would lead to different results, but it never did. I have not been able to quote additional items in Maintenance Orders (MO) when it was previously connected and released to a Service Quotation (SQ) at its Header. The normal flow of a maintenance is to cast the initial work scope, its quotation that will be connected to a SQ and release. In that case, release of both of MO and SQ. When I connect the SQ of the Header of the MO, meaning that all the items will be included on it. Later on, additional items will show up either due to non routines or due to opportunity. What I am experience is the difficulty of not being able to quote those additional items included in the MO.For the additional items, I would expect to be able to connect them into a SQ using the RMB at the right side of the MO screen, with the MO detail tab selected. I found a wa

Is there a single report that includes all Maintenance Events: Scheduled, Life Limit, AD/SB… showing last performed and next due maintenances in it? The closest I see is the Serial Maintenance, but I need to navigate from tab to tab to get a whole view and last performed maintenance is in a complete separated tab.I need also to see maintenance for the Serials installed, in case they have their own Maintenance Program. That is the customary way of presenting the maintenance report to Brazilian Authority and, in the need to see any detail, a filter is applied, not the contrary.

Dear Community, I registered a new Serial with manufacture date on 1/Mar/2019. I should enter two operational logs to go ahead with my maintenance tests on 1/Feb/2021 and 2023 respectively. However, I mistakenly entered for the first log the totals for the second entry, what would scrape my test.I looked for some way to undo it. There was the edit feature allowing me to blank the field and re-enter the correct values, but I was never able to save them.Although I could easily register a new part to go on with my test, which I ended up doing, I was wondering if that occurred with an actual record, for which that get away would not be possible. What should I do to get it fixed?My best regards,Leibnitz

Hi Team,We have a requirement to see breaks in mWO. Technician can take break and can finishes the break in mWO. It should be initiated in mWO and to be displayed in Schedule Workbench in PSO. Could you please guide me how to enable/configure  the same. Regards,RR

Hello Formidable Team,I am facing issues with resource allocation. The ultimate goal of this test is to see if a tool becomes unavailable once set to scheduled or unscheduled maintenance. But before I dealt with the maintenance side, I checked if I registered the resources properly.If I start the allocation with the 'Filter by Available Resource' flag unchecked, I can see the three tools I registered for this Work Order (WO) available for selection. Once I check this option, all three tools go away. I opened only one VIM WO after registering the tools, so the unavailability does not come from other allocations. There is no EQUIPMENT WO open for tool repair or preventive maintenance. Why do they not show up in the allocation table?At the resource navigator, we can select the calendar to be used by the Resource Group. I did not see any effect in choosing the two options loaded in the system, the default calendar and the Maintenance Calendar, which is 8:00 to 12:00, 13:00 to 17:00, Monday

Hi,Is there any baseline feature in Cloud which validates and auto completes a Work Order when its respective Work Tasks are completed/cancelled from either Cloud or mWO Service? Similarly, complete a Work Task when its corresponding Work Assignments are completed/incompleted/cancelled from either Cloud or mWO Service? Please let me know. Kind RegardsPriyanka Cecilia

Hello, Can someone give me more information on the IFSADMIN account? We are looking to perform all administrator duties with a named user account. What are some functions of this account on the application side and backend? Can I go ahead and Deactivate the IFSADMIN Account? Any issues with doing so?  Thank you!

Hi, everyoneWe have a situation where the user created a wrong time report with over 200h appointed.I reopened the WO and tried to delete it by removing the cost line as we would normally do, but we can’t delete it because the Transaction Status is Transferred  What do I need to do to delete this time report? Thank you

Hello Dream Team,I am going through two relatively large Maintenance Orders to experience the ELS characteristics. The two are very similar except that, for the second, I wanted to try subtasks how IFS would be like (Pics OM 1 and 2).The repeating subtask belongs to tasks that go into the same WO. So, as an additional step, I went into MRO and Fleet Operations\Heavy Maintenance Execution\Work Order Management\Work Order Structure and used the Set WO Master/Duplicate command to optimize it (Pic 3).I am repeating the same process to move forward quickly throughout the WO:Alocate resources. Release WO. Set technicians status to Work Started. Pick Materials. Set tecnicians status to Finished. Anotate Action Taken. Do the inspector Sign Off (Mechanic Sign Off occurs when I set the respective technician status to Finished. Set the materials as Non Invoiceable. Set the Work Task to Finished. Set the WO status to Finished.Right on the WO for the subtasks, I have been give the msg ‘Actual Start

Dear community.We added values for rist and emergent work in the SQ:Charge Base values​​​​​However in the calculation nothing is done with it:Quotation TotalsWhat needs to be setup in order for this to work properly? The help only refers to the acknolegement letter, but even there the value is not mentioned. T&R

Hi,In IFS Cloud, I’ve created a Survey with Workflow Type as ‘Work Assignment’ and added it to a Workflow Configuration with Configuration Type as ‘Work Task’.In Workflow Configuration, selected the Mandatory option for Surveys as shown below.In mWO Service, I’ve added answered the Survey questions and while trying to Complete the Work Assignment, I get the below error. If I uncheck the Mandatory option, I do not get this error. Shouldn’t it check if the user has already answered the Survey at least once and allow to Complete/Incomplete/Cancel the Assignment?Kind RegardsPriyanka Cecilia

Dear all,we have the issue that in the MWO applications (Windows) the MWO is stating “Waiting for Server”. In the Logs the following is showing:What could be the reason for IFS Applications and the MWO Group Push to fail?Please advice. T&R

Hi, Please refer the test plan below. Create a serial structure with multiple  levels. Issue recreated in 22R1 Core Regional Test CMB environment. The customer flow reported and the business process related to the issue is also attached.Create two task cards.set activeReport fault for a subassembly having a leaf part at a lower level .Insert the task cards via manage fault informationVerify if the data are visible in the maintenance events per serial structure.Create a new maintenance order.Assign the maintenance eventsRelease the maintenance order.Go to work order structure navigator.Prepare work order and release the work tasksCopy work task ID 16415Check manage serial structureWe will be processing this part(the leaf part under 11000-1-1) next with serial NO-1009Execute work task 16415Assume we are returning the  leaf part (11000-1-1-01)Perform the structure change and verify via manage serial structureReturn part to inventoryCreate CRO via heavy maintenance returnsMake sure to ente