Service (Touch Apps, MWO, MRO)

Our server instances seem to crash every few days…  No, we do not have a root cause, yet.  Until then, I was told to set up a notification when the servers go down so we can restart them.  How do I do this?  Are there specific Windows services specific to the different components (MainServer, IntServer, etc)?  When these go down, we cannot even open the Middleware Server Admin Console to look...    I would open a ticket in the IFS Customer Support Portal, but my password has expired and there is no way to reset it. That’s another issue… 

Hello,Does anyone know where the cancellation comment on a work task is kept? I’ve been looking to add it via Page Designer, but can’t find the field anywhere. Tried to debug the field but no view is listed.Any assistance would be appreciated. Thank you!

Not able to sync the some fields and status of the work task instantly after update without initializing. Only after initializing the mobile, we are able to see the updates.I am trying to update the some core fields and fields which are created newly through customization. we are performing update in cloud and but the updated value in not syncing back to mobile till we initialize the MWO.But i could see some statuses and fields are syncing instantly from cloud to mobile without initialization we need to same functionality to be applied for other fields and newly created fields through customization.Can anyone please help in achieving this functionality.Thank you in advance.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk

Hello IFS Community,  I hope you are doing well. I have been noticing a difference between the IFS9 and IFS10 in the section of Service and Maintenance. IFS 9 have a section named “Reporting” this page contain a series of pages and reports.On the other hand, IFS 10 named “Execution” this page contain a series of pages and report. However, we are missing some from IFS9.  Are they not part of IFS10 ?I am trying to located the page “Time Report by Employee” (IFS9) do you know if the name changed in IFS10 or if it is located in another module?IFS9IFS10Thanks,JL

In MRO for Multilevel Repair Shop Order Process, In Repair Shop Order/Multilevel Repair Structure Tab is not getting Enabled in IFS -10 Race Version… can any one brief the steps to Enable the Tab.

Hello,We have at times big jobs, where our engineers are on location for several days (not always in a row, but can skip a few days).Is there a way we can have it bookings in order on the report, right now the dates are coming in random: Thanks,Michael

We are about to upgrade from Apps8 to Apps10 and wanted to know if Apps10 has a solution which would allow WOs to be completed on a mobile device without a network connection. I know this is possible with the MWO app as it has an “offline mode” built into it but we are not looking to use the MWO app as we only have a small number of staff who will need to use it in this format. Therefore we see no reason to have a Touch App server setup for this.Is it possible to process WOs offline without WMO/Touch App solution?

Hi Experts, I have set the and checked following are correct as required in the cloud env. parameter location_on_demand_mode= fine GPS allowed is set to yes in applications in SERVICEENGAPP In “Installed app details”, App GPS enabled is set to YesAnd then from MWO app for the service object I go and click on update map position and set position which gives an message as “object map position updated with retrieved device location”But when I go and check in screen “device location”, there is no relevant record with Lat/long values Could someone please help me on this to understand where it can go wrong? Thanks,Hesh.

Hi TeamWe are getting FND_RECORD_EXIT when system is trying to generate the work order from schedule task and we are getting below error.Sometime we are getting this error and sometime system is generating the work order.When we get FnD_Record_exit system created the work order with blank Work task.  

Hi Experts, I have created a object in my mobile user site and have tasks on that object.Mobile tasks are sync to mobile app.I have added user site to user IFSSERVICEENGAPP in “site per user”.And have added security groups for the permission set as following. But I can not see objects in here  or inside the task under object  Could you please advise me on what could go wrong

Cannot see Work Type information in MWO Service Eng APP 10 upd 10, is installed the MWO Service Engineer App.Installation has happened properly and all the data has synch with main server, but Work Type information is not fetching.I could not find the reason why they are not synch.    

Hi,I have 1 MWO user that cannot get tasks to appear on the Windows Client.I have deleted the devise and forced a resync.Permissions are fine and she can sign in without issue.She can see eforms but no tasks.I have setup tracing to see if there are any errors, but there are none.All logs that I can think of have no errors related to this user.I can see the tasks in PSO but not in MWO.Any thoughts on what I can try next?Thanks,Rob

Hi :)Is there a transaction where we can see all journal inputs from all work orders, alltogether?So far I have only found Journal under each Work Order. And the amount of WO is way too large for going through all one-by-one.Regards

We are currently on Apps10 UPD14. For customer depot repairs - we use CRO with work orders.  We have a new scenario where we receive the product to repair in site 1and start the work there, then have to move the product to site 2 to complete the repair.We’ve always restricted our repair process to a single site.  Is it possible to have a work order cross multiple sites, and move product between those sites as part of the process?

Hi,We have an issue when setting up our GIS-integration with ESRI ArcGIS. All firewall and ports are open between IFS App server and our ESRI server.Somehow our layers still don’t load as expected when accessing our GIS-map.That leads us to suspect that some extra config is necessary, probably on our ESRI ArcGIS-server.Anyone got documentation descriping technical setup?Best RegardsAnders

Hi All, I have created a Work Task on Service Quotation in IFS Cloud and looking to edit the Planned Hours for the resources. However the planned hours are retrieved based on the duration of the work task.  Is there a way for the resources to have different planned hours for the work task on service quotation?  

Hi Everyone.We’re about to upgrade from IFSAPPS10 to IFS Cloud and I’m looking forward for this functionality ASAP. I created this topic below 2 years ago using the Aurena apps and I hope we may have now in IFS Cloud.  @Bandula , please give me good news about it, have you guys already implemented it or is there another way like custom page option to use it? The buttons inside the work task step to navegate from one to another. example from the mWorkOrder apps. WorkTask Step navegation buttons. Tks.Lopes

Hello, Does anyone know why the service notes connected to a Request Task are not visible in MWO in the newest release?The same task in MWO:Thank you very much. Best regards,Iulia

Dear community, in IFS10 this could be set at Resource Detail level, but for IFS Cloud I cannot find it. Do you know where the equivalent of this setting in IFS10 can be found in IFS Cloud?Regards, Roel

Hi Experts, We have a customer requirement where we need to know whether we can integrate between MWO and GISFor a scenario such as thisOutboundIf I am a Field Technician.  Can I from MWO, open GIS ( maybe a webpage) with a parameter (either Asset ID or current location)?InboundThen select an Asset in GIS, to raise a new Service Request in MWO or else pass the information back to an eForm in MWO? Really appriciate your help on this. Regards,Heshala.

How to enable “My Booking” tiles from home screen of in 23R2 version of IFS cloud MWO Service app application?   

how can download MWO exe from any direct link without going to app store?

A request has come in from one of our users, asking if it is possible to add conditional formatting on the MWO Service App ‘My Work’ screen. We have ‘Critical’ and ‘Non Critical’ work sent to our engineers and they are wanting Critical Work to be highlighted so they can see it clearly. Thanks, 

Hi I’m working with the employee survey in Apps 10, and want a question where it’s possible to add a remark and to choose between the following answers: YES, NO and N/A.This lead me to a Multi-choice question, but this type doesn’t allow remarks. Or what?My alternative is a YES/NO question and use the optional function, so you can skip the question in case of N/A, but optional is not working with YES/NO question. Or what? Does anyone have a suggestion on how to solve this?   Best regardsAlexander Johansen    

Hello, when trying to accept a work assignment in MWO, this message appeared, saying that the shift has not been started.Even though it’s no problem in starting the shift and continuing with the work task, I do not understand why this message appeared. For this user there are no shifts defined. Is there a possibility to see in Cloud the shifts (and I haven’t found it yet) or is this related to some kind of synchronization?Thank you very much.