Service (Touch Apps, MWO, MRO)

When invoicing a service contract with an equipment object, we need to find a way to automatically set the object’s location ID as delivery address id on the invoice.  Is there a system functionality enabling this in some way, maybe by a checkbox somewhere or some other setting?We know there are alternative solutions, like custom fields or custom events, but we would like a standard solution if possible. Thank you!

Hello all.One of our sales people has recently swapped from an iPhone to an Android device and is having trouble with the Android version of the Trip Tracker app.It’s all good until they try to End and Send and Expense Only Trip to the Cloud - then Error:ORA:20110: Employee Position is not valid during travel end date.Exactly the same Expense Only Trip can be sent from an iPhone with no problems (I’ve tested a mirror copy of the erroring Trip with my dev iPhone) so the issue definitely resides within the Android app. The error is all the more puzzling as there is no facility for actually specifying an End Date for an Expense Only Trip within the Android app - which is is bit rubbish really. So if the Trip has no End Date, it’s no wonder the Employee Position isn’t valid.. ?Has anyone ever got Trip Tracker to work with Android using Expense Only Trips ?

Hi,When setting the work assignment status to “Pending Completion” from MWO Service app (connected to IFS Cloud 22R2 SU3), it does not trigger a work time clock out.Is that the intended behavior or is it something missing in the design?To my understanding, “Pending Completion” means that the field technician is waiting for something to complete the work. So he is not working on it anymore. He might even be working on some other work while waiting.BRLénaïc

Hi All,I’m Getting this error in customers environment in  Mobile Apps → Configuration → Apps for Page Designer → Service Engineer → My Work → Work Details screen , which I might think it is related to the  added custom fields. There are many custom fields added. Any Comment on this matter. Thanks.

I have been trying to modify mwo in cust layer as an implementation and found this issue when i try to add a mediaselecter to an existing assistant.I’m checking if this is not completely possible or if this is due to my implementation issue.Customer is in 22R2 and in the code base the implementation is null for the function i’ve used from the eformsapp core file.FUNCTION Create_And_Connect_Media___ (   lu_name_ IN VARCHAR2,   key_ref_ IN VARCHAR2,   name_    IN VARCHAR2 ) RETURN Fnd_Media_Keys_RecIS   BEGIN   NULL;END Create_And_Connect_Media___;Can i know the error is due to this or any other reason?implemetation is like followingin the AdHocPurchaseRequestAssistant (overtaken in cust)fileselector MediaFileSelector {         enabled = [true];

Often in the NotifyMe mobile app, the user is presented with an empty notification screen, when we know for sure there are requisitions and/or purchase orders that are waiting to be authorized by the user.When we check the touch apps log file, we see the following error:Error when synchronizing entity FndStreamExtension: Failed executing query (ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 633ORA-06512: at line 1ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 401ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 406ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 347ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 358)When I check the API on the lines indicated, it seems to fail when assigning a value to the "detail_line_

Hi, I’m looking to receive a part via purchase order receipts in MWO but the PO isn’t showing. Does the work task it’s ordered against have to be at a particular status? I don’t want to transfer the task to mobile as the work isn’t being started yet. 

Hi,A simple question regarding possibility to send service report from tablet or smartphone. If you are on iPad for example, the service report can be saved in Files. Our customer is using it to further send the report to it’s customer (there are times, signatures, etc. on the report) so it’s a document confirming that all job has been done on site.  However, on Android devices the report opens in default browser, where you can share it, but not save.When you try to send the report using gmail or outlook it only attaches the name of the link, not the file itself.

Hello,We are using Apps 10 Update 18, and we require the ability to add resources (formerly crafts in Apps8) to our engineers (resources) via the screen Resource Detail->Capacity Basis based on their job role.For example, an electrician would get a default list of resources upon joining the business.Currently our managers are having to manually key this into IFS which is a very time consuming and inefficient process. Has anyone achieved this using core functionality or would this need some sort of custom solution?Please let us know your experiencesThanks

Some of the Work Task from Mobile is completed but in client is staying in Work Started status. when checked about the failed transactions screen, noticed that Work assignment has been removed by another user error shown, but work task ref is not updated.this transaction is due to in mobile when they add additional work task and try to complete.I tried to clear the first failed transactions by resending but still issue persists.

Dear all,  We are implementing IFS Cloud as Field Service Management solution with use of MWO Service on Windows. Since capturing a customer signature for the service report with mouse or touchpad is not very user friendly, we would like to do this via existing signature pads, which can be connected to the laptop (e.g. via USB). Does anyone have any experience with this or know how to achieve this requirement? Best Regards,Hilmar 

Hi All, one of the mobile user has reported below MWO error mentioning that the document upload is waiting, and this error has been there for more than one day. And we tried to check if there are any Failed Transactions and there were no records for the subject user to clear.We tried to expedite the process by connecting Wi-Fi and using Mobile data but it didn't change the status of the error and it's still in ‘Idle’ condition.We are using IFS MWO Service 10 (UPD 9) and this error has been reported intermittently,  Would you kindly advise,1. what could we do to have this 336-document uploaded into IEE and2. Kindly advise if we use initialization can lead to a data loss? Or what could happen if the user use ‘Force Initialization’ option? Many thanks for your kind thoughts and advice.  

Would like to augment WOTask Cost Code Rules with WO Work Type.If Cost Code Rules could take into account the WO Work Type / would provide for additional posting paths.Example:  Rule = Has Customer & Has Warranty (all postings follow same WIP reversal path) Augment that Rule with Work Type:Rule = Has Customer & Has Warranty & Warranty (work type) - Immediate WIP to Final Accts (no WIP reversal)Rule = Has Customer & Has Warranty & Billable (work type) - WIP reversal (per condition). 

Hello,I tried to add a custom field in the  ‘Custom’ Context for MWO Service and MWO Maint App. I’ve Refreshed Cache from Solution Manager > System Information and Utilities > Refresh Server Cache > “MobileApplication” > Refresh CacheAlso, I have checked the connected context for the perticular using in IFS Aurena Client and I can see that it is picking the custom context as expected.But, when I check the Logs window, I can see that it is picking the context as global even though I Disconnect/Connect from the mobile client. Is there any limitation for the custom contexts? Best Regards,Sachinthani

Do you know if an IFS academy session exist about Product estimator. i find nothing (Cloud version)thanks a lot 

Currently we attach documents to Work orders which are then sent to engineers devices during synchronisation. These documents can vary from building/object related to Health&Safety documents/forms.Current Issues:Volume of data being transferred is contributing to MWO issues Engineers are not looking at the documents When documents are updated, it is not obvious to the engineer Engineers have access to a previously downloaded version, which may not be currentThe objective is to reduce the MWO traffic which should speed up syncs, improve notification of document changes to engineer and better version control on the mobile.We are interested to hear about how other IFS customers that utilise Documents and MWO are managing this?We are currently using Apps 10 Update 18,  however we plan to be Live with IFS Cloud by mid-2024.Thanks in advance  

Hi All, I have an issue where follow on visits are being created for a work task even though follow on visits are not required. as you can see in the below  Assignment is sent to the mobile  only one allocation is visible   Assignment is now completed in MWO   New allocation is created for a follow on visit that is not required    Ca

Hi!  I need to connect a person to multiple Maintenance organizations in app 8 but I can´t find where to add another Maint org? Under employees the employee has one Maint org but how to add another one? Do I add the user a second time as employee with the same user ID and the order maint org?  Thanks in advance!  

Hi,Status Invoiceable is set by default on the created Work Task Sales lines whenever there is a customer added on the work task. Customer scenario is that IFS Cloud (currently in 22R2 SU10) is used as an EAM solution and not as an ERP. Invoices are not managed in IFS Cloud. However they do need to connect each Work Task to the relevant Customer, which leads to all Work Task Sales Lines to be created as “invoiceable” by default.In order to close Work Orders and Work Tasks, the customer has to manually set all Work Task Sales Lines to “not invoiceable”A setting to change this default behavior did not exist in Apps 10 according to this post: Has it been introduced in IFS C

In our MRO Business, we used to send parts for repair services externally. This is done using order code 06 PO. However, once the repair is done and while we receive the parts, we used to perform ‘receiving inspection’ where some of the parts fails at quality check/inspection management. As a results, they are supposed to send back for re-work again. However, IFS prevent us to send these parts back using ‘Re-work’.As a business policy/ procedure, those re-work required parts cannot be taken inside the warehouse with serviceability tag.So, how to do this scenario in IFS App10?  

We are currently trying to delete all Document Revisions and the associated Document File which have the Document Revision Status “Obsolete”.    Is there any way to delete these Revisions and Files automatically?    Thanks for your help. 

Hello all, we are currently using IFS MWO Service 10 App Upd 9 (version 10.20.1419.0) and when we tried to use Revise Document it always creates a Failed Transaction and got confirmed from the Community there is a known bug related to Document Revision option.  Since the option is available Mobile Users still tend to use that functionality and trigger Failed Transactions.1. Therefore, would you kindly advise if there is any possibility to hide it from the MWO App and restrict using that option by any Mobile User?Is the bug related Document Revision option is fixed in Cloud version or any IFS APP 10 UPD.? Many thanks for all your kind thought and advice. 🙂  

in mWO Service, with a Workflow Configuration Type Work Task, we are able to report time for tools and complete the assignment for the Tool.  I am not seeing similar functionality if the Workflow Configuration type Configured Work Task.  Do we know if this is a bug or just missing functionality coming in a later release?

Work Task /Assignment line 1 status is cancelled But the Work Task Clocking data is not Clocked out. When trying to clock out in Assignment Tab  Any way to close this Work Task or any alternate solution to correct this error. 

Southwest Airlines is seeking advice from other users on Cancel Task functionality on Blocks and Requirements with scheduling rules.  Current functionality when a task is cancelled tracking reverts to initial schedule.  This drives the task 90% of the time overdue and locks the aircraft until manually updated.  In the case of Block Chain tasks it reverts back to 1st occurrence of the chain.  The response from IFS has been this is how Maintenix was designed.  We do our best to communicate to frontline users to not cancel any tasks other then Job Cards, but occurrences of cancelling Requirements and Blocks still occur. Any insight on this would be appreciated. Michele