Service (Touch Apps, MWO, MRO)

levnimesnSidekick (Partner)

Is it possible to have saved queries synced into the Mobile Work Order?If not can we get more filters into individual LOVs to narrow down the results in the LOVs in MWO depending on other values. As an example for Item Class LOV can we add in a saved query to show only specific items in MWO for that user or filter values based on the service contract etc?

584

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Accepting Pool-Keep tasks give Errors

Hi, We are in 22R2 SU1. When the Pool-keep task has a duration and when the mobile user accepts the pool-task it gives the below Failed transaction.ORA-20105: JtExecutionInstance.FINISHDATENOTWITHIN: Allocated interval is too short for the allocated hours.Has anyone encountered this? When the user accepts the pool-keep task, it gives this FT and the pool-keep task is removed from the pool

634

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Failed Transaction when Starting Work from mobile

Hi, We see the below Failed transaction time to time. This time the FT occurred when I was trying to Start work from My Work tile. FT:Has anyone seen this before? and do you have idea on how to resolve this?

463

1 year ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Surveys for eForms in mWO: User Guide

I’m working with IFS Apps 10 UPD 14 and IFS MWO Service 10 (Aurena native client) and I’m searching for a user guide or documentation which describes in detail all functionality and fields and options in a Survey, Questions & Answers for mWO.The customer is also asking about such a documentation.Thx in advance for your supportHarald

4818

1 year ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - Functionality to Hide Screens based on Conditions in MWO Service

Hello,Is it possible to Hide/Display screens in Mobile (MWO Service) based on a condition in 22R2? I’ve checked the Workflow Configuration but this is not feasible through that screen. Below is an example but we have other scenarios to hide screens as well.Example: Hide “My Work” screen in Mobile, if the Technician’s Work Status is “Off Shift”?Any inputs would be appreciated.Kind RegardsPriyanka Cecilia

688

1 year ago

LenaicDAVIDHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to set up notifications to be sent to MWO app other than the "new work assignment" notification ?

Hi,Using IFS Cloud 22R1 and MWO, I know that I can get a notification on the mobile device every time a "new work assignment" is received.Is there a way to set up other notifications to be sent to MWO app, like a Purchase Request / Purchase Order to approve ?Thanks for your helpLénaïc

1538

1 year ago

SurangaDWijeratneDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Entity Filter (IFS Cloud 22R2) Export?

Hi,Is it possible to export the entity filters defined in IFS Cloud? In Apps 9 we were able to connect it up to a ACP. I was trying to add Mobile Application as Item into Application Configuration Package but only the mobile application params seems to get included. Are there a way to export entity filters? Maybe in the roadmap? or I missed a step?

481

1 year ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mandatory Field MWO IFSv9

Good Afternoon - Can you please advise how I can make the Planned Start Date on a MWO a mandatory field when an engineer is raising a new work order. Thank you

363

1 year ago

tietjecaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Service Contract T&M Invoicing

We are looking at using Service Contract for the first time. We know how to set this up to invoice for a set amount of money for each period. However, we are wanting to set it up to invoice for resources used (actual Time, Expenses, and Materials) entered on Work Orders/Tasks connected to the contract on a periodic basis. Example: We have multiple work orders and tasks that we have done for the customer over the past two weeks, and we want to generate 1 invoice for all this work leveraging the Customer Agreement to determine the sales price table. We thought using service contract would allow us to do this without needing to go each work order/task individually. Is it possible for this to work? Thanks!

850

1 year ago

DareenAhmedDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

unable to receive manually

cannot ‘manual receive’ with this prompt.Need your support. Best regards,

260

1 year ago

paul harland

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native - when is "Configuration Applied" evaluated/re-evaluated

Hi,question about “Configuration Applied” field in MWO (ServiceEngApp).Where is it stored, when does it get evaluated, and when does it get re-evaluated?I have run a lot of tests and am observing that it gets evaluated when a request task is first synchronized onto the device. But i cannot get it to consistently re-evaluate e.g. when a new, higher-weighted configuration is synchronized to the device.Should this re-evaluation be achievable?

652

1 year ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Equipment Objects aren't showing up on MWO

I’m pretty certain I didn’t miss any steps in the set up and the documentation says the equipment objects for the sites the user has access to should just show up but they’re not. I even logged in to the NA Pre-sales demo environment to see if it was working in there and it is not. I know we’ve taken away the old page that let us configure what equipment objects the MWO users saw but is there something I’m missing here. This is a problem and hopefully just something not set up that wasn’t documented.

31810

1 year ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps9: Why cant i see the Notify Me and Incident Reporter Apps in 'Applications' under the touch apps

Am trying to get Incident Reporter into proper use and i would like to add some custom fields. Following instructions, I can see you need to add via the entity details. However, when i look i cant see notify me OR Incident reporter! All i can see is CRM companion When i look at the server config i can see these are enabled. Any ideas?

495

1 year ago

EntNananNSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Advance Invoice against a Service Contract before the Service Contract Starts

Hi,Is there any way to create an Advance Invoice against a Service Contract before the Service Contract Starts? If so, How can that be handled?This is for an Apps-9 Customer.Regards-Nahin

200

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Question on 'Green Dot' Which represents the Shift

In Aurena native App, A green dot is visible in top right corner. This indicates if the user shift is active or not.What are the scenarios that this dot can turn into Green and Gray Automatically? Thank you!

762

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Re-arrange Tiles in MWO

In MWO is it possible to hide some tiles by removing security grants. Other than that is it possible to hide tiles using page designer? Is there a way to configure the order of the visible tiles. If I need to move MY WORK Tile to the bottom will that be possible?

2253

1 year ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Schedules Task: Transferring Mobile Work Orders

Good Morning - I am receiving daily error codes for a scheduled task to transfer work orders to mobile app at 18:00hrs. The error message is saying ‘Invalid WO Status’. Can anyone advise if there is an anomaly with the set up below - Many thanks for your help.

542

1 year ago

MoukariDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Automatic monthly invoicing

Hello,Is there a way to create recurring invoices in IFS? We would like to invoice automatically some of our services for example once a month or once a year. Is there functionality or some kind of way to do this in IFS?We are running IFS 9 and we don’t have FSM-software in use. Thank you for all replies,-Eetu

2863

1 year ago

a.georgeDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO aps 10 Tiles

Hi I wish to remove a tile from the MWO home screen, Could anyone tell me how this is possible please?

1023

1 year ago

Chris_PerkinsHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

SA carry out work before contract start date

Using V15.4We often have situations where an SA needs to carry out Contract work early, before the contract start date. In V14, we were not able to set an ETA prior to the contract start date but the SA was able to do the job earlier than the contract start date. But in V15, it seems the SA is also restricted from doing the work early, which is a problem for us now.Is there a setting that controls this or is there any other way in V15 that an SA can carry out work in advance of the contract start date?ThanksChris

403

1 year ago

AstTharuCSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

“Issue“ Reserved material from Technician Portal

In the Aurena (UPD14) Technician Portal, I have a work assignment that I have accepted and have added material to. Material planners have manually reserved material and have created a transport task and picked it. Transport task is in “Picked” state.Now I am trying to “Issue“ a reserved material and I got following error message. Any thoughts on this?

772

1 year ago

mlowickiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO find part

Hi,I try to test MWO functions playing with material opareations.on mobile device. When I;musing “Find part” (from Issued material page) I have this message:I think there’s smothing wrong with Service Organization setting, but heve no idea, what..Any help ?Thks.

935

1 year ago

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Best practice deploying mworkorder via sccm (APPS9)

We are encountering some new issues deploying mworkorder via sccm deployment.either it cannot install the cert or there is an issue with vclib Here is the error we are seeing. Any suggestions - this is the first time we are encountering the issue.Thank you

140

1 year ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Incoming Stock for Service Technician Portal

In the Aurena Technician Portal, I have a work assignment that I have accepted and have added material to. From the back office (IEE), material planners have manually reserved material and have created a transport task for the tech to receive and issue. When going back to Aurena, the transport task is not available to receive/issue. Thoughts?

1032

1 year ago

HWSMOOMENDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Taking payment in field

Our field service engineers deliver and install products, do repairs and sell consumables, spare parts, etc.One thing that is really important in our business is that we can take payments from consumers whilst we are in their home.It appears that this is not supported by IFS MWO or ServiceEng app. Is there anyone who has the same or similar requirement? We would be interested in how you resolved this. Thanks!

160

1 year ago

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Service (Touch Apps, MWO, MRO)

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