Service (Touch Apps, MWO, MRO)

1895 Topics

ctaylor56Hero (Partner)

Incoming Stock for Service Technician Portal

In the Aurena Technician Portal, I have a work assignment that I have accepted and have added material to. From the back office (IEE), material planners have manually reserved material and have created a transport task for the tech to receive and issue. When going back to Aurena, the transport task is not available to receive/issue. Thoughts?

1012

1 year ago

HWSMOOMENDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Taking payment in field

Our field service engineers deliver and install products, do repairs and sell consumables, spare parts, etc.One thing that is really important in our business is that we can take payments from consumers whilst we are in their home.It appears that this is not supported by IFS MWO or ServiceEng app. Is there anyone who has the same or similar requirement? We would be interested in how you resolved this. Thanks!

160

1 year ago

ISDSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to create Project connection to a New Work Order in MWO App.

Hi all, We are trying to create a New Work Order using the ‘New Work’ function in MWO, select the third option.Then the WO will be created from the MWO Application.At IEE, upon creating a WO, we can RMB the header > Project Connection > Connect to Activity and enter the project connectivity.However, there is no option to connect the WO to a Project currently, from the MWO Application.We would like to know if there is any functionality in MWO App to create Project Connection for a new WO created from the App side.?(Connecting the WO created from MWO at IEE is not a feasible solution since we are running time reporting and material handling flows using MWO App and related cost lines are created for the WO. There after we can’t connect the WO to a Project receiving below error message.)

1624

1 year ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO App Version vs IFS UPD Version

Can anyone confirm if the IFS MWO App Updates for Framework 10:18 onwards are compatible with the IFS Apps 10 Update 15? We are trying to work through issues we are having and wondered if the IFS Apps 10 Update Version could cause issues with the MWO Update version if they are so out of sync? Thanks

805

1 year ago

Leibnitz GermanioSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

How Adjust Above Tolerance Check Box Affects Next Due Date Calculation

Hello All, In MRO and Fleet Operations\Fleet and Asset Management\Maintenance Program\Maintenance Plan, there is the checkbox Adjust Above Upper Tolerance which help states the selection adjusts when the maintenance is performed above the due date + the tolerance, but there is no explanation on how the calculation is done is this case.For the calendar options, Cal. Int. - Adjust if done Early (Late) checkboxes, I was able to find in the page help that IFS adds or subtracts the days anticipated or exceeded, respectively, on the next due date. Is the calculation the same for the Adjust Above Upper Tolerance? Does that subtracts the quantity of the operational parameter exceeded in the last performed maintenance? Thanks for the support!

432

1 year ago

mlowickiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Cloud MWO inventory part

Hi, all I have 4 Items on stock in may mobile (remote) warehouse.On the mobile device I see only 2 items.After initialization on the mobile (MAL user) I cant’t see all the parts wchich I put into my remotewarehouse. I see only the items located in mobile_user_invent_part_tab - I have no idea, how andwhen the part is inserted into this table.I’ve set up the assortment, remote warehouse, connected user to the assortment and remote warehouse. What else I should do ?Will be very gratefull for help.

772

1 year ago

HDZRISHABHSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Custom field is not showing in mwo

Hi,We are trying to add custom field in MWO screen but it is not showing in in mobile screen. Below is the attached screen where we try to attach. In cloud version we added to below path and after adding it should show in mobile screen but its not.

1323

1 year ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

mWO: Back to previous page arrow is deactivated

IFS Apps 10 Aurena based mWO App on MS WindowsNavigating within back to previous page (arrow in the top left corner) within mWO does not work. E.g. perform the following flow:LogonDashboard: select My WorkMy Work: Select any assignmentBack arrow in the top left corner => previous page My Work is selected is selected => okMy Work: Select any assignmentWork Details: select Time in the navigator on the right and report timeTime Reports: activate the back arrow in the top left corner => previous page is not selected => not ok => Work Details should be selectedIt seems like if a page is selected from the navigator on the right of Work Details and data are entered, the back arrow in the top left corner is deactivated for remaining session.Does anybody have an idea what could be the reason for this behavior?Thx for your supportHarald

362

1 year ago

rafael.nobregaDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Service - Returns: Quick Return & Regular Return

Hi Community, I noticed that whenever I create a Quick Return via MWO app, it doesn’t populate in the Backoffice – Work Task level, specifically in the Returns tab.It seems that the Sales lines are added, but the Return lines don’t. In the example below, I created 1 Regular return and 2 Quick ones. And as you can see, only the regular return appears in the Returns tab. IFS MWO Service - Returns IFS Cloud: Work Task - Returns and Sales lines Do you know if this is the expected behaviour when going through this type of transaction? Or am I missing something here? Thank you.Best regards,Raf

873

1 year ago

dfsjmarchantSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Display field based on selection

Is it possible to show and hide fields based on what a user may select from a drop down, or tick box.For example. The user selects “High Priority” from the priority drop down, so we want to make the “Reason” text box visible, and make it mandatory.ThanksJames

922

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Synchronization of Misc Allocations to Mobile

Hi, When Misc allocations are approved, they will be visible in the mobile Calendar. However, only the ongoing and Future Misc allocations will be visualized here. But upto how long in future, will this be displayed. Do we have the ability to configure the sync period. Thanks!Best Regards,Nethmi

632

1 year ago

HDZRISHABHSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

attachment is not showing in mobile app

When admin attaches a document FSE can not see in mobile App{MWO}.below is the screenshot attached where we are attaching the document.

693

1 year ago

DannySidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

What does Event Code - WTISS Stand For?

What does Event Code - WTISS Stand For?Thanks

511

1 year ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to clear Mobile Logs

Is it possible to remove enteries from the Mobile Log? Our Log Table is growing and sits around 800 logs. We have resolved / accepted / fixed the errors but there doesn’t appear to be a way to remove them? It makes it difficult to see what are new errors and what hasn’t been resolved/investigated by the Team? Thanks,

1246

1 year ago

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

PERIOD_DISTR_METHOD - EVEN

Community, We have an issue, for Service Contract, we would like to have the yearly service fee to be evenly distributed to each month, for example, we charge customer 12000 a year, then the billing invoice for each month, should be 12000/12=1000 per month. But the fact is, even we changed the PERIOD_DISTR_METHOD = EVEN, we still get the following invoice amount for each month, please refer to screenshot attached. anything we missed? Thank you.

391

1 year ago

Leibnitz GermanioSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Control a Maintenance Event Based on the Second Operational Parameter Only

Hello All, In MRO and Fleet Operations\Fleet and Asset Management\Maintenance Program\Maintenance Plan I need to define a Mx Event for the Serial that is based on the secondary parameter only. There are number of Mx Events that are controlled based on FH and FC, but there are a few that is controlled only based on the FC. Thanks for the help

251

1 year ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

UOM into the MWO material tab

Hi community, Is it possible to add a Unit of Measure (UOM) to Material Tab in MWO? what level for effort is required to do this? Thanks Mesh

200

1 year ago

Leshika WijesekaraDo Gooder (Employee)

posted in Service (Touch Apps, MWO, MRO)

Create individual work orders for all connected objects when using the New Handover Reference - Work Order function

Hi,We got suggestion from one of our customer saying that they want the system to create individual work orders for all connected objects when using the New Handover Reference - Work Order function so that work orders can be raised against all applicable objects.Currently the system only has the functionality to raise 1 x work order using the New Handover Reference - Work Order.For example, they send a task to one of their operational sites saying that check item A on all of the turbines on site and the way they can set up every unit on site would require a separate work order to be able to go and work on that unit. So, each turbine would require a different work order to be able to work on it. This is the current functionality. From the current system they encountered below issues,Increase resource required to input similar information.Increase number of Tasks in the system to account for the 1-1 association. Suggestion is the system to create individual work orders for all connected

1030

1 year ago

PDPMALLDAYSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error with MWO

Hi All,Does anyone know what the cause of this error may be?Our mobile devices are initializing as the should and are passing information back to IFS but push messages out to the mobile devices are failing with this message.UTL_HTTP_DOWN: Error when trying to communicate with the application server. This is likely due to one of the following reasons. 1) Network problems. 2) The application server being offline. 3) PL/SQL Access Provider connection string (http://pd-ifs9-appa.ports:56080/fndext/soapgateway) is incorrectThanks Mark

1285

1 year ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Part Assortment - What drives the parts being available?

I am doing some work on improving and reducing the number of Parts available on the MWO for Users to create PRs against. I believed it was linked to the Parts available in the Users Linked Part Assortment. However, when testing, I have removed the Part Assortment from a TEST Account, Refreshed Parts via Schedule Tasks and completed an Init on the MWO Device. However ALL the parts are still showing as available via the New PR on the MWO Device. How can I remove / control what parts are available on the MWO Device if not by a Part Assortment? Thanks,

951

1 year ago

skurumehmetDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Application messages are stuck in Released status

We setup mail event. But now its not working. Application messages are stuck in Released status. How can I fix this situation?

2000

1 year ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - Failed Transaction

Hi,User Receipts via MWO, the receipt goes through but a Failed Transaction is queued saying:source ref 1 is the PO Number which is autopopulated and exists on the message. How do I investigate / solve this error from happening?At the moment, we ask the engr to complete an init once we have deleted the transaction but I would like to discover and resolve this issue.Thanks,

433

1 year ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Future Time Reporting - mWO Service 10

Is there a flag that will allow service technicians to do manual time reports in mWO for future time? I have checked company details, workflow configurations, and system definitions

952

1 year ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile Work Order (MWO) - Syncing

We rolled out MWO Service Engr App to 83 Engrs last year and have suffered so many issues regarding Syncs Times and Init Times. Every day when the Engrs go to use the tablets, they start a sync that always contains 100s and 100s of ‘messages’ How do I find out what these messages are so we can decide if they are all needed. Our base data is fixed and doesn’t change, we do not create new sales parts, new serial objects etc. so there shouldn’t be any messages to receive overnight as nothing changes. How can we work out what all the messages contain? Thanks,

1888

1 year ago

PDPMALLDAYSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Reserving Material on a mobile work order

Is it possible to reserve material on a mobile work order and have the reservation show in the inventory parts in stock reservations screen?Thanks in advance Mark

671

1 year ago

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Service (Touch Apps, MWO, MRO)

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