FSM Mobile app not initializing

Sorry to hear this. Please create a support case at https://support.ifs.com/csm to get your issue investigated and resolved

Cheers

James

In FSM, the initialization process  has several stages.  The issue can be there in any of above stages and hence providing a solution with above information may be difficult.
May be the users behavior can decide the root cause as well .
Also the time taken to initialize can depend on sync rule configs , server specifications etc.

• As a general practice , do not run the initialization in the background or close the app till you observe the home screen.
• Also , you can check the  “Mobile Error Log”-Screen in Smart Client for any logged exceptions during the time the mentioned user tried to initialize.

As this can be happened due to  many reasons , better if you can open a support case if you could not find any anomalies in “Mobile Error Log”