Hi,Just wondering if anyone has had the requirement of mWO (Service Engineer app) in Cloud to generate something like below:Tech attends the job based off the task sent to them. The task is to investigate the service call. The tech finds the actual symptoms, fault codes, failing components, causes etc and enters that information (this is already possible in the app). The system then looks at the setup in Failure Setup Navigator and finds the applicable action (i.e. the Work Task Template having the guided steps and materials). The app then applies this task template to this task creating additional steps and new materials to carry out the fix. Note that the mobile could be offiline - so necessary basic data should be already syned to the device.I have a few options but nothing that would work while the device is offline.TIA

Question

Create Task Templates from within mWO (based off Failure Setup Navigator)

+4

Hi,

Just wondering if anyone has had the requirement of mWO (Service Engineer app) in Cloud to generate something like below:

Tech attends the job based off the task sent to them. The task is to investigate the service call.
The tech finds the actual symptoms, fault codes, failing components, causes etc and enters that information (this is already possible in the app).
The system then looks at the setup in Failure Setup Navigator and finds the applicable action (i.e. the Work Task Template having the guided steps and materials).
The app then applies this task template to this task creating additional steps and new materials to carry out the fix. Note that the mobile could be offiline - so necessary basic data should be already syned to the device.

I have a few options but nothing that would work while the device is offline.

TIA

Userlevel 6

+16

Could I ask that you raise this as an Idea please so we can consider this in a future release

Cheers

James