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Question

Work Task Start date updated 1 Hour behind then user started in MWO

  • March 25, 2024
  • 6 replies
  • 69 views

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Hello,

23R2

In MWO user has started the Work on 11:48, but in Work task screen it shows that started time as 10:48.

In Device App as below

 

In Work Tas as below.

6 replies

Alexander Heinze
Ultimate Hero (Employee)
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Are both users connected to the same site and does that site correctly reflect the users’ time zone?


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  • Author
  • Do Gooder (Partner)
  • March 25, 2024

Hello Alexander,

User is connected to the same site in which the work task is created and assigned to user. its not all the users are getting this issue. as i created some same scenario its working fine.

is there a screen where user is created with time zone ?


Alexander Heinze
Ultimate Hero (Employee)
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Can you clarify when the issue occurs - is it one backoffice user and multiple MWO users? Or multiple backoffice users and one MWO user?


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  • Author
  • Do Gooder (Partner)
  • March 25, 2024

its occurring only for MWO users… only for some users … around 4 users  


Alexander Heinze
Ultimate Hero (Employee)
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If they all belong to the same site, can you check the Device Locations page to see their time zones? 


skullk
Hero (Employee)
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  • Hero (Employee)
  • March 26, 2024

Hi,

Please check if the device time and the site time are the same. If the device is ahead of the site time, the time sent from the device gets replaced by the site time in the backend as it cannot be a future time.

Check the site offset value and set it to match the device time.

Thanks

Sampath