Hi,
Just wondering if anyone has had the requirement of mWO (Service Engineer app) in Cloud to generate something like below:
- Tech attends the job based off the task sent to them. The task is to investigate the service call.
- The tech finds the actual symptoms, fault codes, failing components, causes etc and enters that information (this is already possible in the app).
- The system then looks at the setup in Failure Setup Navigator and finds the applicable action (i.e. the Work Task Template having the guided steps and materials).
- The app then applies this task template to this task creating additional steps and new materials to carry out the fix. Note that the mobile could be offiline - so necessary basic data should be already syned to the device.
I have a few options but nothing that would work while the device is offline.
TIA