Unanswered questions

21110 Topics

DuncanKDo Gooder (Customer)

Using a field other than shortcode to authenticate assyst users

Hello. I am wondering if anyone has any experience, or if it is possible to configure assyst to use something other than the shortcode of the assyst user to authenticate to assystWeb. In our environment, we use the AD sAMAccountName as the shortcode for the assyst user account, but because we are authenticating to more than one AD structure, this value is not always unique. We’d prefer to use the email address to authenticate (using Azure SAML), but don’t want to update the shortcodes of all of our assyst accounts.Is there a way to tell assyst to authenticate using the email address or another field, instead of shortcode (for assystWeb only)? I was not able to find any information on this in the wiki or documentation.Thanks.

12 hours ago

LRCDKORFDo Gooder (Customer)

asked in Supply Chain

Freight booking integration

Hi @ all,We are currently reviewing in the functionality “Freight Booking” via EDI and would like to know which Message Classes, Message API and Action for Inbound and Outbound have to be used!?Can anyone help us and give us the information so that we are able to setup the connection for testing the transaction? Thanks in advance.

182

12 hours ago

Aneta2024Do Gooder (Customer)

asked in Finance (Financials)

Duplicate posting line

Hi,In IFS 10 there was an icon for duplicating accounting lines. Is there something like this in IFS Cloud? I can see most of the icons, but this particular one is not visible.

121

13 hours ago

NicoleBexDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Maintenance survey issues

Hi everyone, my customer is extensively working with the maintenance surveys. Throughout the implementation of them, we have noticed a couple of things, I'm wondering if anyone else has had similar requests/situations to these:Sometimes the question flow seems off when having a dependency on Yes/No questions, especially if the dependency is not directly after the dependent question (e.g. Q1 = Yes/No, Q2 = no dependency, Q3 = dependency on Q1). Is this a bug that we're encountering or is this a design thing? Seeing as our customer is working almost only on a mobile phone, they were noticing that the "Maximum x item(s) can be selected" for multi-choice questions are taking in a lot of screen space.. Does anyone know if this sentence can be removed? On open-ended questions one can add a mask, but that removes the ability to scan a value. Has anyone found a way to make both of them work?Customer is on 24R1 SU3

282

14 hours ago

Alex_MeeSidekick (Employee)

asked in Supply Chain

RFQ with Price Breaks

Hi IFS Community,Is it possible to create Request for Quotations or Request for Supplier Agreements and incorporate Price Breaks? I’m working in IFS Cloud 24R1.Thank you,Alex

100

14 hours ago

cjohnsonSuperhero (Customer)

asked in Distribution (CRM, Commerce)

All Business Opportunities showing additional representative

Hi all, I believe this was setup a while ago, but I cannot find the location in IFS APPS 10 UPD 22 to undo it. When any Business Opportunity is created, the main representative is added along with an additional representative. I cannot find anywhere in the CRM/SRM Basic Data where this is being set. I don’t see any default templates in use that would add the user. If you block that user, you cannot add any BOs, as it states the representative is not available. Any guidance on where to look to remove this would be appreciated. Thank you!

14 hours ago

JukkaJSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Service Center does not show additional info on new cases

When creating a new case, and adding text to the “additional info” box, the text is not visible on a finished case. The box contect shows empty but it is visible on IFS’ backgroun system. The problem started somwhere between 10.9.-9.10.2024 and has been repeated on all cases created after that.

174

14 hours ago

Constantinus101Do Gooder (Customer)

asked in HCM (Human Capital Management, Payroll)

Holiday Request - Limit exceeded

Dear community members, I have come across an issue with holiday plan. Once the holiday plan is created I cannot approve it. Instead I get the error message ‘Limit exceeded’. This is weird as there are still enough ‘Unused Hours’ left for that employee. Please see pic & attachment. Any ideas or solutions are welcomed. Thank you!

21913

14 hours ago

Marc JohnsonDo Gooder (Partner)

asked in HCM (Human Capital Management, Payroll)

Using IFS for time registration in Brazil

Hi, If I’m not mistaken, time registration software in Brazil must receive approval from the Brazilian government to ensure compliance with local labor regulations. Could you confirm if IFS ERP meets these requirements for time registration in Brazil?

15 hours ago

mihiran.pSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The semaphore timeout period has expired

While our technician tries to attach an image on mobile, we are facing an error. I noticed the logs on the server. Does anyone have an idea about this?

15 hours ago

PRODQSuperhero (Customer)

asked in Products (Manufacturing, Products, Engineering)

Shop Order Reserve Limit

Is there a limit to the number of Shop Orders that can be Reserved in one hit? Seems to be 120? Is there any recommended alternative approach where we have more than 120 to reserve in one go? Thanks

172

15 hours ago

Ed22Sidekick (Customer)

asked in IFS Cloud - New Customers

Writting expressions

Hello, I need to rewrite my SQL command to expression command, for examle like this one: IFSAPP.Inventory_Part_Api.Get_Part_Product_Family(contract, part_no) Where can I find this API? In Oracle SQL Developer I cant find it, or should i download PL/SQL Developer and find it there?

585

17 hours ago

CBASSEVILLEDo Gooder (Partner)

asked in Document Management (DocMan)

Document Attachment

Hi,On IFS Cloud, I’m wondering if it’s possible to open directly a Word-Excel-PPT document in the navigator , without downloading it. And if it is possible, how can we configure it ? I’ve noticed that only Pdf documents can be visualized in the navigator. Thanks for your help !Caroline.

412

17 hours ago

csjohnstoneSidekick (Customer)

asked in Alliance

Allow Negative Qty = Y; Manual Adjustments Still Failing

Pretty simple really. Warehouse has Allow Negative Qty = YWe are trying to submit this message to take the stockroom into Negative Qty:<root xmlns="http://astea.com.schema.bc.man_adj"> <session email="" alias=""> <state bc_name="man_adj"> <action name="data"> <main> <row> <warehouse_id>NDC</warehouse_id> <currency_id>NZD</currency_id> </row> </main> <madjustl> <row> <bpart_id>AF031094</bpart_id> <inv_type_id>good</inv_type_id> <bin_code_id>Default_Good</bin_code_id> <qty>-1</qty> <unit_cost>4.38</unit_cost> <reason>S21Adj</reason> </row> </madjustl> </action> </state> </session></root>It is failing:succeeded:falseError Message:: Execute Macro 'Save' failed.reason: <root><BOName>bin_part_receive_out_side</BONa

462

17 hours ago

fengSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

FreeDiskSpaceFailed : Failed to garbage collect required amount of images. Attempted to free

Hi all, After installing IFS Cloud, the following warning appears in the Events message when the "kubectl describe nodes" command is executed. Could you please advise on the cause and how to resolve it? Thank you! Best regards,Feng

2082

17 hours ago

Halloran DayDo Gooder (Customer)

asked in Supply Chain

Intercompany Issue

Hello ! I am having an issue with one of our intercompany orders we are seeing this error message: “ORA-20124: Error.NULLVALUE: Field [TAX_LIABILITY] is mandatory for Customer Order and requires a value.”I cannot see an issue with the delivery Tax information, or anything incorrect with the lines on the order. Does anyone know how I can further trouble shoot this ? Kind RegardsPaula

161

18 hours ago

blackebonySidekick (Partner)

asked in Finance (Financials)

customer payment tolerance not triggered

Hello,In IFS, payment tolerances have been set up in the company records under the payment tab, but when entering a customer payment with a discrepancy, the tolerance does not trigger. There seems to be no limit. For example, it is possible to enter a customer payment of €10,000 for an invoice of €1,000 without any restriction.Is there additional configuration required to limit these payment discrepancies, or do we need to set it up for each customer record? Also, what is the purpose of the tolerance setting in the company record? Thanks for your help and have a nice week-end.

335

18 hours ago

PRODQSuperhero (Customer)

asked in Products (Manufacturing, Products, Engineering)

SO Material rows pasted - cannot be manually issued

Not entirely sure what our expectations should be here… We have a user who has copied/pasted material rows from Shop Order A onto Shop Order B. Parts are in stock on the relevant site; Supply type on Shop Order B showing as Invent Order. User then attempts to directly Issue material to the rows newly pasted onto Shop Order B (select row/Manual Issue). Manual Issue Shop Order Material screen comes up blank. If the parts are entered onto Shop Order B by a new line being created, Manual Issue Shop Order Material comes up with stock available to be issued as expected. If we run the ‘Redefine Supply Code’ and change to Project Inventory and then run the ‘Redefine Supply Code’ again and change back to Invent then the Manual Issue… screen is populated correctly. Has anyone else experienced this at all?Thanks!

303

18 hours ago

Karolina WowakSidekick (Customer)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Sales Contract Planned Revenue Issue

Dear Colleagues,I encountered an issue with Sales Contract reporting Planned Revenue. There are 4 contracts and only one does not report Planned Revenue. The settings are the same - posting rules, Revenue Codes, definiton of items, etc. TEST is the last one which I created from the scratch with the same settings as W-0002. The prerequistions for reporting Planned Revenue seem to be fullfilled: Any ideas for further checking are very welcome :)Thanks in advance.

111

18 hours ago

WHGJTAPLEYDo Gooder (Customer)

asked in Getting Started with IFS

Create Count Report - ORA-20110 - CountingReportLine LOTBATCHREQUIRED

Can somebody help me? We are working with IFS Cloud R22.8 and have the following problem:Create Count Report - We enter the part no and Finish. Then it tells me that the report was completed successfully. When I go into the background jobs and check the status it is on error. With the error message “A lot/batch needs to be entered for part 45.3702. ORA-20110: CountingReportLine.LOTBATCHREQIRED“ . Lot/Batch Tracking is set on “Order Based” and in our inventory are 4 parts with a lot number.How can I find out why the count report can not be created? When I open the debug window it doesn’t show me an error.Does anybody have an idea?

431

18 hours ago

Anna SchoDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Sensitivity of the supplier request

Hi everyone, we want to use the supplier request to check if we already registered a supplier in our company in IFS Cloud (as a test for doublets in the onboarding process).Is there any possibility to dial the sensitivity down? E.g. when you’re looking for “AG” the system shows all suppliers that have “AG” in their company names?

122

19 hours ago

ATarBPTSidekick (Partner)

asked in Finance (Financials)

Change payment file - FRFO (CFONB160)

Hello, My customer would like to edit the payment file that is generated by IFS (CFONB320 related to French legislation) by adding an information in the external file. That file will be interfaced with the cashtool.He would like to add the /INTC/ (as mentionned here) to the standard file. That is a cell that is specified for specific comments in the legislation.Customer file : Standard file : Do you know where it’s possible to setup that information in IFS somewhere ? As i was looking for the external file and still didn’t find it.Can i edit the payment file to fill in the customer’s needs ? Any suggestions ? Thanks.

1063

19 hours ago

Ed22Sidekick (Customer)

asked in IFS Cloud - New Customers

Counting Data in Lobby

Hello, how to find out for how the lobby is calculated from the attached picture? What parameters are set for individual categories? It is in supplier performance, name of the picture is Delivery Order Analysis Thanks

477

19 hours ago

washtonSidekick (Customer)

asked in Supply Chain

BPA Workflow - Convert Purchase Req Lines to Purchase Order

Hi, I’m trying to implement a BPA workflow in IFS Cloud to automate the conversion of DOP Purchase Requisition Lines to Purchase Orders.I’ve identified two potential projection actions to use to perform the conversion, but both are unusable due to workflow limitations:PurchaseRequisitionHandling.svc/CreateRequisitionLineToOrder - Has an array parameter PurchaseRequisitionHandling.svc/CreateRequisitionLineToOrderWf - Uses COMMITHas anyone attempted this before, and maybe can share some guidance?Thanks

19 hours ago

GaSoGBSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud 24R1 - Direct Printing from IFS without a Print Agent

Hi All,Is it possible to map a network printer directly to a SSO configured IFS Applications and then print reports directly without a Print Agent?

110

19 hours ago

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