We created a couple of Sites for multi-site planning, but the Internal Customer is incorrect. Within the Site, we hyperlinked to the internal Customer, but selected Remove.
Now the Site still has the Internal Customer but we cannot Delete the Internal Customer because it has already been Removed.
+12
Please follow the steps below. If the issue is not resolved, please attach the screenshots.
Go back to the Site → Internal Customer section
Add back the same customer that was originally linked (yes, even though it's incorrect)
This restores the connection the system needs to allow a proper deletion.
Once re-linked, use Remove again
Confirm that:
The Internal Customer disappears from the Site
No Internal Customer is showing under the hyperlink
This time the removal fully propagates through dependency tables.
Now link the correct Internal Customer to the Site
Save
Regards,
Nikila Dissanayake
+8HI
Responding on behalf of
“
HI Nikila,
Thank you for your recommendation, but we were not able to follow it properly and decided to create another Site.
Please see the screenshots from our attempt.”
All the best,
Grzegorz
+9Hi
If this resolves your question, please mark it as the best answer. So that it will be helpful for other peers.
Kind regards,
Sayuri.
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