Hi,
Iam commiting activites manually in PSO , which is refered by PSO & when i try to commit its getting commited later on its reverting back to allocated state.
PSO allocating the same resources but may i know the reason why its uncommiting.
Its Connected with IFS Cloud.
Regards,
+5Hi
It depends on the commit rule setup you are using.
For example, the PSO DSP service can suggest uncommitting an activity even after it has been manually committed, due to a resource logoff scenario. When a dispatcher manually commits an activity (status 30+), it is fixed to the resource. However, if the resource is not logged on or later logs off or triggers the LogoffUncommit rule, the DSP may determine that the resource is no longer operationally available.
In this case, the DSP will suggest the external application (in the case IFS Cloud) setting the activity back to uncommitted (status 0). If the external application acknowledges the suggestion, this overrides the manual commitment because the resource’s availability status takes precedence over the dispatcher’s manual assignment.
In short, a manual commit can be undone by the DSP if a subsequent resource status change (such as logoff) activates the LogoffUncommit rule.
This is just one possible scenario. Without reviewing the commit rule set and the underlying data, it’s difficult to determine the exact cause.
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