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Question

Shipment order return

  • December 11, 2025
  • 3 replies
  • 34 views
E
Do Gooder (Partner)
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Hi,

 

We have a case where parts are moved via shipment order. When correct qty are moved and received its no problem .

What is the process to if correct qty was not shipped?
When we create shipment order for 10 pcs we ship 10pcs but at receiving after arrival we found only 5 were in the box. But as the shipment which was connected to shipment order is closed and parts are arrived I cannot reopen the Shipment. What is the way to undo? As I dont have the option to return from receipts. And receiving wrong qty is not correct.

 

Can someone share some knowledge?

3 replies

F
Hero (Employee)
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Hi,

There is no return process for the Shipment Order similar to what you can do for the purchase order. 

In your case I would cancel the Shipment Order Receipt, which will bring back the parts to internal order transit and then do undo deliver of the shipment. Correct the shipment to deliver reflect what was actually delivered, then you can do a new receipt of the Shipment Order. The other option would be to return back by creating a shipment order back, however then that will not reflect any actual flow of the material it will just be to adjust the inventory in both ends.

Best Regards

Fredrik

E
Do Gooder (Partner)
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  • EnvPriteK
  • Author
  • Do Gooder (Partner)
  • December 12, 2025

Thanks Fedrik! I dont see option to cancel the receipt.
 

E
Do Gooder (Partner)
Forum|alt.badge.img+4
  • EnvPriteK
  • Author
  • Do Gooder (Partner)
  • December 12, 2025

Thanks Fedrik! I dont see option to cancel the receipt.

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