IFS Solutions

Hi  In-Place-Editor not visible on double clicking on text-oriented controls on Report Studio Report design (rich text, text combo, Label). I am on 25.2.3 with Framework service update 25.2.5 

Hi,I used workflow to call this as the screenshot, it worked in Application service update: 25.1.5 . But it doesn’t  work now in Application service update: 25.1.8It shows error like this, ignore “New Porducts” please, it is just my custom entity. I run it after inserting a row to the entity.

I’m experiencing an issue with Mobile Work Order (MWO) when a Workflow Configuration is applied with Configuration Type = “Configured Work Task”.In Actions Flow I configured the following sequence:Accept On Route Waiting at Location Start Work …On the mobile app, the user can perform Accept and On Route, but when reaching step #3, the action/state “Waiting at Location” is not available in the list of Task actions.As a result, the Task becomes blocked and the user cannot proceed to subsequent actions (e.g., Start Work) defined in the workflow. Additionally, the “Incomplete” is also not available among the Work Task statuses/actions when a workflow configuration is applied, which would mean that a assignment could not be concluded as Incomplete under this configuration.Both statuses are correctly enabled in the Workflow Actions tab.  Checking the Cloud configuration under:Solution Manager → Mobile Apps → Configuration → Apps for Page Designer → Maintenance Engineer → My Work → Work Detai

Handling of Advance Payments for Sales and Subcontracts are not handled by IFS in the respective modules themselves. Always I had used a workaround solution such as Mix Payments to handle advance payments. Clients expect that to be an embedded feature like Retention in Sales & Subcontracts. Could anyone propose a solution here plz? 

Hello Community, In Project Navigator, Planned Revenue field sums up all Customer Orders connected to the respective activity. Same applies even for connected customer orders that are is cancelled or invoiced and credited. Is there any way to reduce the amount of planned revenue, apart from the extreme way of running the Customer Order cleanup, which will clean all the customer orders for a site before a given date? Thanks in advance,Lauri 

 Hi,I was wondering whether we can merge CRM accounts (Category = Customer) if they are not connected to any objects or do not have any transactions in the system.One of our customers using IFS Cloud has integrated IFS with an external POS system. They import CRM accounts from POS system and save these as customers (category = customer). The CRM account is labelled as duplicate, but we cannot see the “Merge Account” command on the header to merge the duplicate with the original account.I understand that merge account work ok for prospects but couldn’t find a document explaining any limitations or why it’s not supposed to work for new CRM accounts when the category is customer. Is this the intended behaviour for CRM accounts of type “Customer”, even if duplicate records don’t connect with any objects or do not have transactions previously recorded in the system? I would like to see how other customers handle duplicate checks and merge CRM accounts when they import accounts directly from

We defined a Calendar for Service techs based on Work Day Type from 8 to 12 and from 13 to 17. In case a service technician on an Assignment “Start Work” out of those period of time is there a constraint or not? I ask the question because back in time I experienced a constraint not to be able to “Start Work”

Our Client has a requirement that they would like the orders to be allocated by PSO before the shift start and afterwards PSO should not allocate any other order for the current Day. They have a process for handling emergency orders manually during the Day. We have used Time Before Shift Start to 2 hours so that the orders start getting committed 2 hours before shift start and Max commited activities to 50(Due to activity durations this is the max possible orders that the tech can work on)However in scenarios where there is not enough work at the start of the shift,PSO ends up committing new orders to tech when any new orders come to the system.Do we have any way to stop this so that no new order are commited. Any help would be highly appreciated    

Hi Community,It is noted that, from IFS in any page, there are POST calls being sent to www.fullstory.com.This has been seen in different customer environments where no customizations present. Even in our internal Core enviroronment (25R1) has sending these requests as well. Payload seems to be encrypted, however, sending any data to a 3rd party is concerning. Does anyone know what this is and why this is happening?  Appreciate any input. Thank you./Nimesh

We are currently supporting a customer who is considering the use of the SaaS version of IFS Cloud Services.As part of their requirements, they would like to send emails from scheduled tasks and other background processes.In this context, we would like to confirm whether an SMTP server is provided as part of IFS Cloud Services, either as a standard feature or as an optional service.If SMTP services are not provided by IFS, we would appreciate it if you could share how others have addressed this requirement.Thank you in advance for your support.

Hi All, I would like to invite to take a look at my latest open source project which allows connecting IFS Cloud to Claude desktop.https://github.com/knakit/ifs-mcp-server-local It drives with the concept of ‘skills‘ where you are free to define your own IFS skills for Claude and use them in chat or in co-work. Have a look and let me know your thoughts 😎 Cheers!Damith  

Hi, How can i remove the scheduling exception showing below.. May i know the settings.  Regards,Shiyaz

Hi, I am looking for some IFS generated reporting that gives details on calculations by part and/or route variances from the part standards.  For us, these book in the MUV account(s) based on our posting controls, but the shop order cost detail reports do not give a breakdown of the calculations behind the MUV postings.  For example, when you look at the GL activity for a shop order, you will see a posting for MUV ($500); however, there is no reporting I find that breaks that posting down by part (standard recipe vs. the actual issued parts on the shop order).  I can recreate the calculation using an excel model; however, I am looking for some reporting that gives me multiple shop orders data over a given time period.Does anyone have something they leverage from IFS for these details?Thanks

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

We have an order with a single order line with a quantity of 1.  This item is a large metal frame building and will take at least 3 50 FT flatbed trailers to ship.  What is the best way to do multiple shipments against this single line?  I’ve looked into handling units (50 FT trailer) and adding 3 of those to the shipment but I’m not crazy about splitting the line in to .333 of each to add an equal amount to each handling unit.  Wondering if there is a better way to handle this scenario. 

Hi All,I am getting this error when I am trying to reserve material for the maintenance material requisition.Is there any setting to control this. All material is available and I can reseve manually line by line but not using the reserve option.  Any idea why this the system is behaving like this?Thanks,Chamath

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

Hi,  I cant seem to find the incomplete comments inserted from MWO when incomplete a Request Task.  Its not shown on the Work task assignments line on the Task and also not shown when you click on the task in dispatch console and go to Events. (the notes are empty in the events log)we are running on 25R2 SU4 Event log on dispatch console 

Hello All,  Working on projects within IFS, an order has been rasied, receipted and fully invoiced. However it was a larger order and three invoices matched.  We generated unfinished activities and can see there is a penny rounding error and the PO will need amending.  The only way I can see to correct this is to un-receipt the very small difference, to allow a purchase order change order to be created so that the PO quantitiy matches the invoiced quanitty shown below. This is a huge amount of effort just to remove a penny to close a project, does anyone know a better process?   

IFS10 - We are summing based on record conditions and if there are no records that meet those conditions the SUM statement does not show as a zero in the lobby but an X. Would be nice to see the zero instead.2 fields getting summed in a lobbywhen no records qualify for the sql statement we just see X.When there are records that qualify we will see the number in the box. Is there a way to get a zero to show instead of the X?

Hi All, In IEE i can choose EVENT_SYS.EVENT_EXECUTE for method name and set the event_id as my new custom event.  In 23R1 its not available.  Is there are another way i can trigger a custom event using a database task? Thanks,Dhanush

HiWe have  Crystal Report layouts to print customer invoices and credits based on the CUSTOMER_ORDER_IVC_REP table.  The Crystal Report uses the order_no and other fields to pull in some additional data which we need to include on the printout.We have a credit for a customer which is a credit for a charge, which is associated with a line on the customer order.When we print that credit, the order_no is not populated in the CUSTOMER_ORDER_IVC_REP table.We have tried this in both 23R2 and 25R1 with the same results.Can anyone confirm if this is a bug or if there is some specific reason that the data is not populated?Thanks,MMck

Hi,I am getting the following error message when I attempt to start work within MWO. There is a workflow configuration set up with a survey against this status change. Is there an easier way I can locate what this error message is referring to?Thaks,George.

Hi All, We are looking for Possibilities and Impact of Deleting/Removing Old Supplier Payment method. What will be the impact on Accounting and Audit post deletion or removal ?There are some Supplier Payment methods were in use long time back and now the Business don’t want to use it anymore.Kindly suggest

We have developed a CRIM for a customer for Spend Analysis of suppliers. it is a localization requirement. Where each supplier get points if compliant. We have migrated the Suppliers, the challenge is that each supplier has a Compliance certificate which needs to be attached to the Supplier record in IFS Cloud. Does anyone has any idea how to migrate Documents in IFS Cloud?