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Question

Sending an email with the invoice to the customer

  • May 13, 2026
  • 1 reply
  • 13 views

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Hello.

We would like to send an email to a customer with the PDF file of their invoice as attached file.

What’s the best solution for that? 

I was thinking via rule report, is that the best way? Also, in that case, how can we do the sending?

Thanks

IFS 10 - upd 5

1 reply

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  • Do Gooder (Customer)
  • May 14, 2026

Good morning,

 

I think you have 2 different options for this. The easiest would be to setup automatic emailing using reporting rules. A good example of this has already been discussed on the community here; Automatic emailing of Customer Invoice PDF | IFS Community

 

You can also use a custom event action to complete this. A little more complicated but also will work. Using this method you can use the event ‘PDF_REPORT_CREATED’ to call a custom package to populate with the PDF and required email information. Example below;

Thanks

R