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Question

Internal trade RMA

  • March 10, 2026
  • 4 replies
  • 62 views
E
Do Gooder (Customer)
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Hello,

 

I have a setup with a customer where company A can take out material from Company B´s warehouse  via internal trade setup. As company A might pick up more material than needed they often get back and return material to Company B´s warehouse. 

 

How do we make this by best practice? RMA? But as the invoice is already matched automatically with the PO at Company B we cannot change the received amount and match the credit invoice automatically. OR what am I missing here? :)

 

If you do RMA you register arrival for the RMA but the PO is not adjusted?

 

Thanks for any input!

4 replies

L
Hero (Partner)

Hi ​@emmaxeamit ,

This is as-designed. In internal trade, RMA is a separate return flow and does not adjust the original PO or already matched invoice. The standard approach is to process the return via RMA and then handle the financial correction using a credit invoice from Company B to Company A.

Thanks, Lingesan R
    E
    Do Gooder (Customer)
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    • emmaxeamit
    • Author
    • Do Gooder (Customer)
    • June 5, 2026

    Hi ​@emmaxeamit ,

    This is as-designed. In internal trade, RMA is a separate return flow and does not adjust the original PO or already matched invoice. The standard approach is to process the return via RMA and then handle the financial correction using a credit invoice from Company B to Company A.

    Thanks! How does the purchasing company handle the delivered amount? should they only register the credit or should they also correct the delivery?

     

    Thanks!

    L
    Hero (Partner)

    Hi ​@emmaxeamit ,

    This is as-designed. In internal trade, RMA is a separate return flow and does not adjust the original PO or already matched invoice. The standard approach is to process the return via RMA and then handle the financial correction using a credit invoice from Company B to Company A.

    Thanks! How does the purchasing company handle the delivered amount? should they only register the credit or should they also correct the delivery?

     

    Thanks!

    For this specific follow-up regarding delivery amount correction and credit handling, I'd recommend consulting with your IFS Finance/Procurement consultant as this involves functional configuration specific to your internal trade setup.

    Thanks, Lingesan R
    ROVECH
    Hero (Partner)
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    • ROVECH
    • Hero (Partner)
    • June 9, 2026

    Hi Emma,

     

    Since it is a separate flow, my guess is the most appropriate action on the demand side is to return for credit:

    https://docs.ifs.com/ifsclouddocs/25r2/?openpage=https://docs.ifs.com/ifsclouddocs/25r2/Receipt/ActivityPurchReceiptReturnToSupplier.htm

    This order flow is probably a bit more manual than the actual delivery - there is no intercompany connection between the credit return on the demand side and the RMA object on the supply side, but for the financial reconciliation it is clean.

    /Roel

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