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IFS assyst

Q&A Forum for IFS assyst Customers, Partners, and Employees

460 Topics
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General
Recommended approach for automatically notifying aditional contact users for certain event types

Hello! We’re using assyst in our Problem Management process and the process owner asked us to make assyst notify him whenever new problems are logged, besides the affected user, which typically is someone else in the IT staff.Initially I had the idea of customizing the Lua script which is invoked for all assign actions and add that custom logic there. However, that felt very hacky-ish and not easily maintainable.After that, I tried to customize the Problem form and add one aditional user by default (the aforementioned process owner), but this does not seem to be possible with customizer. Any recommendations besides modifying the Lua script?

1882
O
Do Gooder (Customer)
2 years ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General
Event Monitor Query

When someone clicks on Menu > Search > Event Monitor > Event Search, is there an admin change that can be made so that users can get directly to the Event Search query instead of having to click on the Query button?

2803
N
Sidekick (Customer)
2 years ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General
Configuring assign action type as email action for self service

Hello. I’d like to replace smart mail with email action for managing email templates and so on. I noticed that it works fine for actions starting from assyst Portal. However, I could not replicate such behavior for events logged from self service portal by end users. My guess is that when contact users are logging events, they do not select an email template. Nonetheless, if there’s something like a system parameter for such use case, I guess we’d be able to substitute Smart Mail with Email Actions.Am I right or is there something else I should know?

1862
O
Do Gooder (Customer)
2 years ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
Missing address headings

Good day, We upgraded recently and the address headings are gone from Section, Section-Department and possibly other places. This can be confusing when the form is blank and will be especially so for new staff, as we enter the street address on the second line and the Postal Code is in the position we would normally associate with the province, which will likely lead to data entry errors over time. assyst v11.4.1assyst v10 SP7.5How might we get these back? Support was contacted and we were informed this was intentional because it matched the image in the wiki for the Item form… Have a great day,...Donovan

811
LukaszK
Do Gooder (Employee)
2 years ago
G
Do Gooder (Employee)
Gary.CampbellDo Gooder (Employee)
asked in assyst General
Default Labels

Does anyone know if the Labels dropdown in assystWeb are defaulted to multiple translations or is this shipped with 11.5?

1281
K
Do Gooder (Employee)
2 years ago
jadv
Do Gooder (Customer)
jadvDo Gooder (Customer)
asked in assyst General
Is there a way to remove columns from Item Lookup field in self-service portal (assyst 11.4)

I’m wondering if there is a way to hide the “Shortcode” and “CSG” fields in the search box that pops up when doing an Item lookup. This is on a form in assyst that is accessed by end users through the self-service portal (currently running version 11.4.2). All I would like our end users to see is the Name field.    

2012
jadv
Do Gooder (Customer)
2 years ago
D
Do Gooder (Customer)
DwagyZDo Gooder (Customer)
posted in assyst ITOM
support to discover and monitor Oracle 19c or 21c App - DB

Hi , we need to have new functionality in the system and the availability to discover and monitor all version of oracle DB in all OS flavor as all customer demand , 19c , 21c from app perspective and DB also ,  Regards ZIAD Dwagy  

731
Brian Turner
Sidekick (Employee)
2 years ago
D
Do Gooder (Customer)
DwagyZDo Gooder (Customer)
asked in assyst ITOM
support to discover and monitor Oracle 19c or 21c App - DB

Hi Folks.  Is there  any way to discovery and monitor Oracle 19c or 21c App - DB , in ITOM patch 5004.3 ,under Linux oracle 7 /red hat / flavor. 

921
Brian Turner
Sidekick (Employee)
2 years ago
D
Do Gooder (Employee)
Dimitri HusmannDo Gooder (Employee)
posted in assyst General
Action Description field greyed out after upgrading to assyst 11.5

you might run into an issue where the action description field is greyed out after upgrading assyst. This issue can be easily solved by clearing the browser cache. When you encounter this issue please follow the following instructions:Try to clear the Brower Cache by pressing <Ctrl> + <F5>If this does not work try deleting you complete browser cache. 

850
D
Do Gooder (Employee)
2 years ago
SGrant89
Hero (Employee)
SGrant89Hero (Employee)
asked in assyst General
Getting the selected decision answer of a decision task using assystREST

Is there any possibility to get the selected Decision Answer of a Decision Task using assystREST? From playing around with the API, I can get the Attached Decision Answers on the Decision Task event, but I can't find any easy way to see which one was selected. I also had a look at the Actions schema which includes a Decision field, but it seems like this is only used when taking a Decision action via REST, and doesn't return a value after the fact.

2502
SGrant89
Hero (Employee)
2 years ago

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