We are trying various methods to enable agents to handle tickets from their mobile devices and have not had a lot of success. I was wondering if anyone could share what they are using for this purpose.
We are having the best luck using the desktop version of assystweb but it requires a lot of pinching and zooming
Just checking if you are using the Self Service Mobile app
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Self-Service_Mobile_App
or the Self service mobile Portal ?
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Self-Service_Mobile_Portal
The mobile app may be the better method, what issues do you see?
Andrew
The app does not seem to have the ability to assign tickets and work on them.for agents. I have attached a word doc with the issues. We do have a case open with assyst and have provided the same attachment
The app does not seem to have the ability to assign tickets and work on them.for agents. I have attached a word doc with the issues. We do have a case open with assyst and have provided the same attachment
Also, the assystweb mobile site doesn’t give you the ability to re-categorize (Item/Category) a ticket, or change the Affected/Reporting users (from what I remember, haven’t used it in a while since it wasn’t fully effective and it’s currently inaccessible in the version of Assyst we are now on - 11.6).
Hello Alex,
We have reviewed your ticket opened with our IFS assyst support and we are checking with our developers for further confirmation.
We will update you as soon as possible using your assyst ref number and will also update this post.
Can I also ask you to make sure the assystNETMobile is used with the full screen set up?
Rdgs.
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