IFS assyst

We are pleased to announce that assystITOM 25R1 SU2 is now available to download from our ⁠CDN.   This release primarily includes an upgraded version of SQLite, which addresses previously identified issues and enhances overall stability. The release notes can be viewed ⁠here

We are pleased to announce that assyst 25R1 SU2 is now available to download from our CDN.   Within this release, Miniconda has been completely removed from the assyst installer, eliminating any dependency on Conda for AI Server installation. This change was implemented due to recent licensing updates from Anaconda Inc. If you use the AI Server, IFS recommends upgrading to a version of assyst that no longer relies on Miniconda (assyst 24R2 SU6 or assyst 25R1 SU2 and later). This release also contains a fix for P16802. The release notes can be viewed here

We are pleased to announce that assyst 24R2 SU6 is now available to download from our ⁠CDN.   Within this release, Miniconda has been completely removed from the assyst installer, eliminating any dependency on Conda for AI Server installation. This change was implemented due to recent licensing updates from Anaconda Inc. If you use the AI Server, IFS recommends upgrading to a version of assyst that no longer relies on Miniconda (assyst 24R2 SU6 or assyst 25R1 SU2 and later). The release notes can be viewed ⁠here

Hello. I am creating some functionality in ETM which updates the description on normal tasks if an attachment is present on the parent. I would like the destination rule to only send the message to the queue if there is actually at least one attachment present. I have tried the following with no luck.  if ($new.eventTypeEnum = "NORMALTASK" and $new.parentEvent.attachments.length >= 0, true, false)-This expression causes an error when the SR is being submitted.  if ($new.eventTypeEnum = "NORMALTASK" and $new.parentEvent.totalAttachmentCount > 0, true, false)-This expression does not cause any errors, but it’s also evaluating to false even if there is an attachment.  The destination entity I am using is Event, on Create only.  Does anyone know if this is possible, and if so, what the expression would look like.  assyst Version: 24R2 SU4 Build: 13018 Date built: Jun 11, 2025 2:27:00 AM  Thanks, Duncan 

Hi all,How can I find the name of the fields I need to reference in ETM via dot notation? For example, if I am in a datamapper where the assyst Resource is Event I would reference the outbound value of the Event id as outbound,self.id. If I want to reference the status I would use outbound.self.eventStatusEnum. This is not obvious to me. I would think it would be outbound.self.status or something similar. What I am looking for is a reference guide or any way to find every attribute of every object.Thanks.Trevor

Hi everyone,i just started to create my own BiRT report templates by using the latest Version of BiRT 4,20. After some try an error i created a report template which works in the BiRT editor.When i upload the template file to the Assyst report section i get an “invalid File” error message. I also tried to edit an IFS distributed report-template whith no success. Here i get some different error messages like “file is invalid for the report wizard, a minimum of one filter parameter is needed”. When  i edit the file in the BiRT editor and try to save it i get a hint that this fiel was created with an earlier verison of BiRT.Does anyone have an idear how i can create a working template for assyst? Or which version of BiRT i need to create a compatible reportfile? thanks & kind regardsDaniel

Hi!I am having some difficulties trying to get the Base64 value from attachments uploaded to Assyst when working from within an ETM data mapper. I’m currently working in IPaaS 1.8 and Assyst 24R2.The issue I’m trying to solve is for an ETM channel to automatically trigger when a new event is created in a specific service offering, and for ETM to then use the event and its uploaded CSV attachment as input for triggering a specialized import.To facilitate this, I’ve created a serialized-CSV-to-JSON mapping function, that works of output from common.decodeBase64ToString so that I can feed this resulting JSON onwards to this specialized data mappers that performs the assyst import.The destination, channel, common.decodeBase64ToString, CSV→JSON parsing function, and subsequent import all work as expected during development in debug mode. However, this has only been with “hand-fed” Base64 data, as I’ve not been able to figure out how to grab or expose the Base64 attachment data during data m

Created a channel to update the empty ItemB with ItemA. I have many that have errored out, but the error doesn’t really give me an clue of what needs to be done.  (Error below)Here is the details of the DataMapper: Here is the definition of channel: The Data:id version csgId dateLogged incDataVersion itemAId itemBId bundleType bundleTypeEnum eventRef 4645 12 0 2021-06-16T16:08:09-05:00 1 1637 0 0 STANDALONE 2824 The Error:Error invoking update on event with body {itemB={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, itemA={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, custom={}, itemBId=1637, self={assystRESTType=event, assystRESTXMLType=eventDto, id=4645}, itemAId=1637, id=4645}, options []: A complex validation error has been detected by the application. Type: ComplexValidationException.Errors: [

Hello,I want to create a monthly event for items due to expire within the next 6 months, firslty how would I just display items where the expiry date is in the next 6 months and then how would I add all those items shortcodes into a remarks field? May be missing something obvious here but data only shows when I add the [0] at the end of the variable.Thanks

We have a requirement where we need to get all the answers of the Decision task using ETm.Example: A decision tasks has 2 Answers “Approved” and “Not-Approved”.We want these answers in a variable.Please help

Good morning/afternoon.I'm not very familiar with the Rest API and currently I’m developing a project that will automate some events in my workspace, and I'm having a hard time retrieving the full description of an event from a request. I can get the short description, the custom fields, and basically every other piece of data I've looked for — but I can't retrieve the full description.I've already tried the following (and other similar) requests:/assystREST/v2/events/{event_id}/assystREST/v2/events/{event_id}?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues I also know it's probably not under actions, but I tried this as well:/assystREST/v2/actions?eventId={event_id}At the image you can see what I’m looking for. Thank you in advance for your support.

Hello! How to mask data field in IFS assyst? i.e.EmpNo- 12345678 should be masked as XXXXX6789. Only the last 4 digits of EmpNo should be visible. Appreciate if any expert who can help on this.

I have a question regarding the use of the Event Monitor in assyst 11.8.3 or later.Is there a way to capture the Selected Answer on a ticket that has one or more approvals?In other words, if a ticket goes through multiple approval steps, how can I identify which answer was chosen via the Event Monitor?

Hello everyone.We have a potential use case for the assyst CMDB where the form could contain up to 150-200 custom fields. I’m wondering if anyone has any experience with this amount of custom fields in a custom form, and if so, whether there any impacts (such as performance)? Of course we have the possibility of splitting those fields in multiple item forms to reduce potential negative impacts, but any other comments or even suggestions are welcome.Thanks!

Hello. We have a custom field added to our Contact User form for job title. There is a requirement to add the value of the job title to the info zone for the affected user and reporting user, but I am unable to determine if custom fields can be used in the Contact User Field Definitions System Parameter. Contact User form: We’d like the value to appear here:  Can anyone let me know if they have been able to configure custom field values to be visible on the info zone, or if this is even possible.  Thank you.  Duncan  

We recently updated to the version 25R1. Unfortunately, we are now experiencing an issue where all object searches display a maximum of 20 objects as results. We cannot figure out what is causing this. In the previous version, everything worked fine. It seems that a parameter is either new or incorrectly set. Does anyone have an idea what we can check? The IFS support has not been able to assist us so far (which is a bit frustrating). Many thanks for your help!

I have a problem with the Assyst Web homepage -  when I configure the layout and add monitors or reports, everything looks fine. However, after I reload the page or leave the homepage and return - I can’t see any of the reports or monitors. Assyst remembers the layout and what I placed in each panel, but instead of the content I only see a grey background with “EVENT MONITOR” or “REPORT” in the panel header. We’re running Assyst on-premise -  version 24R2 SU3 and I have full administrator permissions. Has anyone experienced a similar issue?

Does ETM/IPaaS support mTLS authentication? The context for this question is the creation of an ETM HTTP source channel and/or HTTP Request Mappers that we wish to authenticate to a suppliers kafka REST proxy. This proxy has a preferred authentication scheme of utilizing mTLS to securely authorize our supplier to our network, and vice versa. The use of passwords is possible, but is less secure and triggers higher levels of scrutiny during risk assessment, and is thus as a general rule not a preferred method.I can only find information about the use of certificates for OAuth, and its lack of inclusion under Authentication would hint at mTLS not being supported. I’m however asking in case there’s something I’ve missed or misunderstood in the possibilities presented in the other options.Thank you very much for your time,Richard

The context for this inquiry is a close partner/supplier who uses Kafka as a message broker, and they have a desire to use it to send and recieve event information for events that should be mirrored in their ITSMs and our Assyst without also having to set up a Kafka REST Proxy unless absolutely necessary.AssystETM utilizes ActiveMQ as its message bus and can be set up to consume messages from other ActiveMQ message buses than the dedicated assyst one. However, a pull based message broker such as kafka does not seem to be mentioned in the wiki.I don’t have high hopes this is possible out of the box as of now, and it sounds ill-advised for us to try adding a Kafka client OSGi bundle to IPaaS ourselves😅. That being said, is this something that has been tested or done before, or is native support for using Kafka or another message broker something that is in the works or has been considered?Native support for Kafka sounds like something that could be a common use case, and therefore possi

Hi all, I am trying to reference an incident (Event) in ETM via the Event Ref and Event Type field (I cannot use the Event ID) but ETM keeps throwing an error … The database and the wiki appear to show the int 4 as a valid value. The domain model refers to getEventTypeEnum. Can anyone tell me what is causing this error?Thanks!Trevor

I’m using ETM 1.10.0 and assyst 11.8.4Within the ETM I want to have additional affected users added to an event after it’s created.  (We’re using the Destination process to feed details in the ETM after the event is created.)The mapper resource is set the Event, and I use ‘Record to Update’ to search for the event.  However, although the ETM datamapper gets the correct additional users to add, the result is always ‘No update needed’.This is the only update required on the mapper.  Is there something else I need to select, or some way to force the update, please?

Hi!I have a question about using action templates and referring to custom fields on an event logging form. TLDR: Is there an easy way to get the value and/or shortCode from a specific customField, either by making VTLs in substitution keywords, or directly in an action template? I’m lookint for something similar to how visibility expressions can refer to a custom fields, and if possible how to get a list from multi-select fields.  Some context:Today a lot of time is spent on copy-paste from Assyst to Outlook when our IT users have to send email from certain postboxes, such as when comunicating with certain suppliers.We want to recude time spent on copy-paste from Assyst by pre populating most or all of the email from data already entered into an event. In this effort, we want to make action templates that create the emails for easy copy-paste into Outlook, and this template then needs to extract some values from a select set of custom fields. The desired outcome would be a reusable sub

Hello,I have a question about the use of deep linking to Assyst resources when data mapping in ETM. I’d love some feedback on my current approach,  and whether there are other approaches I haven’t considered. TL;DRIs it possible in ETM to refer to the AssystREST URL that is specified in the IPaaS/ETM installation, as to create deep linking to the same Assyst environment ETM is attached to? Are there other ways to do deep linking in Assyst ETM? BackgroundOur IT users spend a lot of time trying to find the correct menu for a given resource and waiting through load times during manual lookups. Because of this, direct links to resources are almost always preferred to use speed up the process.When working on integrations in Assyst ETM, I thus often find it helpful to add deep links to Assyst resources (e.g., specific actions, events, items), which would normally only be added as plain text shortCode during manual processes, or simple integrations.These URLs can be added as clickable links i